Customer Service Support
Accenture Philippines
- Mandaluyong, PhilippinesGround Floor, Barangka Ilaya, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Get hired and enjoy a joining bonus when you become part of Accenture! We're offering up to Php50,000 joining bonus* to all successful hires.
The work:
- Voice Support
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Provide an appropriate solution to resolve issues
- Provide post-purchase order support and order modifications for requests.
- Remotely assist and setup purchased devices
- Support member inquiries related to Order or Returns, Exchanges, Warranties, and price match policies.
- Perform activation assistance, cancellation, enrollment, marketing options, merge-match, password reset, profile updates, forgot card, certificate management, point management, offers and articulate member benefits
- Covers all products including Desktop support
- Chat Support
- Provide Level 2: Remote Support which includes Compute Tune-up, Data Transfer, Device Set-up, Diagnostic and Repair, New Computer Set-up, Quick Service, Software Installation, Software Troubleshoot, Subscription Software Service, Printer Troubleshoot, Printer Set-up, Wireless Network, Add Device to an Existing Network, Windows Install
- Making outbound calls to clients requesting for call or call back for disconnected sessions.
- Take at least 3 to 4 sessions at a time to set minimum expectations.
- Flexible in both schedule and workload. Able to work a minimum of 35 hours each week, maintaining a variable work schedule that includes days, evenings, weekends, and holidays.
- Maintains high levels of professionalism, courtesy and service throughout all client interactions
- May be called upon to perform repairs, upgrades, and applicable installations to client machines depending on workload and demand
- Provide information and answers to clients regarding products
- Documents all client connects in a customer relationship management system
Minimum Qualifications
Here’s what you’ll need:
- Open to all courses and fresh graduate.
- Good verbal and written communications skills. Strong phone and verbal communication skills.
- Preferred minimum 6 months Customer Service Experience in Tech Support, Retail, Sales or any related industry on a Voice Account.
- Must be willing to work five (5) days onsite in Eastwood or Mandaluyong and rotating schedule.
- Preferably has basic MS knowledge.
- Preferably has Windows and Mac troubleshooting skills.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Manila GF Cybergate 1 Tower Pioneer, Mandaluyong City
About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.