Game Support Associate | Hybrid
adish International Corporation
- Makati, Philippines12th Floor, JAKA Building, 6780 Ayala Avenue, cor VA Rufino, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱13,000.00 - ₱16,000.00 / monthPHP130001600013000MONTH
- Full timeFULL_TIME
Expired a year ago
2022-10-17T16:00:00+00:00Job closed.
Job Description
- Familiarize and play client's games (iOS, Android, or PC)
- Provide email user support services such as responding to user's inquiries for iOS/ Android/ PC applications through email support/ ticketing system.
- Escalates certain issues when necessary.
- Be familiar with the team processes and product/game specifications.
- Check in-app announcements, official pages, or social networking sites for new information and updates.
Minimum Qualifications
- Any Bachelor's degree
- Above-average English communication skills (particularly written communication skills)
- Familiarity with basic Microsoft Office applications (Word, Powerpoint, Excel) and basic Google applications (drive, docs, sheets)
- Must be willing to work in shifting schedules, on weekends, and on holidays.
- Has enthusiasm and familiarity with mobile games and other online games.
- Can work under a fast-paced environment while maintaining high quality of work
- Detail-oriented, can work smoothly with a team and can manage time responsibly
- Hybrid Work Arrangement (until further notice): Must be willing to work on-site located in Ayala Avenue, Makati City every once a week between Mondays-Fridays only and the rest of the work days will be work-from-home (decent internet connection is required for WFH and work unit will be provided by the company)
- Must be willing to work on-site if the company requires for full RTO (Return to Office)
- Fresh graduates
- Full-time position. Not open for part-timers and working students
Perks and Benefits
Work from Home
Retirement Benefit Plans
Medical / Health Insurance
Paid Sick Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other
-
Performance Incentive Program
-
Operations Level Promotions
-
Hybrid Work Arrangement until further notice (work-on-site every once a week between Mondays-Fridays, Regular shifts only, the rest of the work days will be work-from-home)
Required Skills
- Email Support
- Chat Support
- Customer Service
- Time Management
- Communication Skills
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 12th Floor, JAKA Building, 6780 Ayala Avenue, cor VA Rufino
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About adish International Corporation
adish International Corporation is a Japan-based business outsourcing company that specializes in providing multilingual game customer support for well-known gaming companies, as well as managing and monitoring social media sites (Facebook & Instagram) for gaming and enterprise accounts.
Our mission is to spread “delight in every connection". This means to deliver nothing less than a delightful experience. We resolve pervasive customer issues and problems that cause pain and dissatisfaction, amidst oceans of information in cyberspace. This contributes to delight of all our stakeholders: our clients, end users, members, investors, partners, and the communities we serve.