Customer Service Representative (CSR)

Asia Premier One Source Inc.

  • Mandaluyong, Philippines
    10th Floor, 12th Flr The Peak Tower, Mandaluyong, Metro Manila, Philippines
    Metro Manila
  • 18,000.00 - 21,000.00 PHP / monthPHP18,000.0021,000.0018,000.00MONTH
  • Full time
Posted 9 days ago and deadline of application is on 10 Mar
Recruiter was hiring 2 days ago

Customer Service Representative (CSR)

Asia Premier One Source Inc.

Job Description

We’re now recruiting for Customer Service Representatives who can give the best experience possible to our customer base nationwide. You’ll be our client’s first point of contact for customers, responding to inbound calls on a range of customer issues, from account and balance inquiries to queries about the full range of products and services. You may also conduct research for our customers and respond via phone, email or fax, but with each call you will be assisting our client’s customers with their individual needs.

We’re looking for people experienced in working within a customer service, call center, or banking environment. We are looking for candidates to have knowledge about credit card and debit transactions. Our facility is open 24 hours/7 days a week. Qualified applicants must have schedule flexibility to work overnights or weekend shifts.

Asia Premier will train you thoroughly and help you through your first calls so that you will feel fully comfortable talking with our client’s customers. Each Customer Service Representative has a computerized system that we will train you on, but efficient computer skills will be necessary.

  • Responsible for the customer service phone queue (for all incoming customer calls and must ensure that service levels are met on a consistent basis).
  • Listen attentively to customer inquiries and issues over the phone and utilize available resources to address the customer’s concerns/needs
  • Educate customers about products and services, as well as provide assistance in using customer self-help tools
  • Able to identify opportunities for cross-selling and up-selling, especially providing solutions from available products and services based on customer’s concerns/needs

Minimum Qualifications

  • Multitasking skills
  • With at least 6 months BPO experience
  • Excellent communication skills
  • Basic technical knowledge preferred
  • A self-starter who can work independently, but thrives in a team atmosphere
  • Positive attitude
  • Eagerness to learn and improve the skill set
  • Has work from home equipment available
  • Amenable to work in Mandaluyong City

Perks and Benefits

  • Paid Vacation Leave Paid Vacation Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Required Skills

  • Information Ordering

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Office Address
Rockwell Business Center, Tower 1, Sheridan St.
Business Process Outsourcing
20 openings

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About Asia Premier One Source Inc.

Founded in 2007, Asia Premier One Source Inc. (APOSI) emerged in the BPO Industry. Known for having highly-trained specialists, exceptional customer services, and innovative yet cost-efficient solutions. We provide Inbound, Outbound, Non-voice and Process Solutions. Our client’s success is our focus. With this in mind, the company is centered on the core values of Teamwork, Integrity, Quality, Professionalism, Respect, Innovation, Results Orientation, Entrepreneurial Spirit and Excellent Client Relationship.
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