CIMB Bank Philippines
CIMB Bank Philippines

Customer Service Representative (CSR)  

CIMB Bank Philippines

 
  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • ₱18,000.00 - ₱28,000.00 / month
    PHP
    18000
    28000
    18000
    MONTH
  • Full timeFULL_TIME

Expired 2 years ago

2022-02-27T16:00:00+00:00
Job closed.

Job Description

1. Serves as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

2. Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards

3. Conducts necessary analyses to address client needs

4. Communicates resolutions to clients

5. Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding CIMB PH, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency.

6. Perform other duties that may be assigned from time to time as per business requirements.

Minimum Qualifications

Qualifications

1. College graduate with at least 2 to 3 years of Contact Center experience in a banking or financial services environment
2. Minimum 2 to 3 years experience as a Customer Service Representative with strong track records
3. Handled Banking related customer service via call and email, such as deposit accounts, personal loans, and general customer service queries
4. Have experience as a live chat agent is preferable

Required Competencies and Skills

1. Strong communication and listening skills
2. Strong analytical and investigative skills
3. Strong problem-solving skills
4. Superior customer service orientation
5. Data management skills
6. Superior sense of urgency
7. Excellent critical thinking skill
8. Excellent writing skills
9. Ability to identify and track relevant KPIs
10. Fast learner and always aim for superior service quality

Perks and Benefits

  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Telephone Skills
  • Attention to Detail
  • Customer Service
  • Time Management
  • Deductive Reasoning

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Taguig, Metro Manila, Philippines
Industry
Banking/Financial Institutions
Vacancy
20 openings
Website
https://www.cimbbank.com.ph/en/home.html

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About CIMB Bank Philippines

Why We Exist: The most awarded digital bank in the Philippines. We entered the Philippines market to spark the future-ready, customer-obsessed transformation in the Banking sector. Since our launch, we have rallied behind the vision of bringing an accessible and seamless banking experience to the consumers while helping them achieve financial freedom. We aim to be the most trusted digital bank for every Filipino. The People & Culture: We call ourselves CIMB Mavericks - unique individuals who are thriving in a fast-paced and highly competitive environment. Everyone who joins CIMB Bank is not afraid to own big responsibilities and are very persistent in creating new ways to achieve our goals. Aside from looking after our own successes, we embody malasakit and ensure that we also take care of our colleagues’ feat. Every day we are fueled by our shared purpose. To top it off, we thrive in a modern work environment which allows us to be fun to the core.

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