Quality Assurance Analyst

CIMB Bank Philippines

  • Taguig, Philippines
    28th Floor ORE Central, 31st Street , Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
  • 20,000.00 - 28,000.00 PHP / monthPHP20,000.0028,000.0020,000.00MONTH
  • Contractual
Recruiter was hiring 2 hours ago

Job Description

Key Responsibilities:

1. Keeps abreast of best practices in Quality Assurance.

2. Provides input with regards to all training and development needs for assigned personnel.

3. Applies basic understanding of how own area integrates within own subject area.

4. Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.

5. Direct impact by ensuring the quality of tasks provided by self and others on the team.

6. Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. May act as a backup for the manager.

7. Appropriately assess risk when business decisions are made.

Minimum Qualifications

Qualifications:

1. College graduate with at least 2 to 3 years of Contact Center experience in a banking or financial services environment
2. Minimum 2 to 3 years experience as Quality Assurance Analyst with strong track records
3. Handled Banking related customer service via call and email, such as deposit accounts, personal loans, and general customer service queries

Required Competencies and Skills:

1. Strong communication and listening skills
2. Strong analytical and investigative skills
3. Strong problem solving skills
4. Superior customer service orientation
5. Data management skills
6. Superior sense of urgency
7. Excellent critical thinking skill
8. Excellent writing skills
9. Ability to identify and track relevant KPIs
10. Fast learner and always aim for superior service quality

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
31st Street, Taguig, Metro Manila, Philippines
Industry
Banking/Financial Institutions
Vacancy
2 openings
Website
https://www.cimbbank.com.ph/en/home.html

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About CIMB Bank Philippines

CIMB Bank Philippines is a mobile-first, all-new digital bank headquartered in Bonifacio Global City, Metro Manila. We are transforming the way Filipinos experience banking with our innovative concept of paperless account opening anytime, anywhere and no fees-- all powered via our easy to use CIMB Bank PH app. Advocating a simple, fast and convenient banking experience—as how it should be. We are an agile team of young and dynamic talents coming from various backgrounds that champion excellence in everything that we do. In only our first year, we have been recognized and awarded by Global Finance as the Best Digital Consumer Bank in the Philippines pioneering impactful initiatives that are reshaping the banking landscape. With a total of 12 awards, highlighting in disruptive banking initiatives and employer branding, we are the fastest growing digital bank in the country. Forward your passion in the team committed to nation-building and driving financial inclusion. Forward your ambition in molding the future of financial services. Forward your career in this all-new digital bank!
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