Customer Solutions Officer | Mandarin Speaking
Citigroup Business Process Solutions Pte. Ltd.
- Taguig, PhilippinesCareer Center, , Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱60,000.00 - ₱80,000.00 / monthPHP600008000060000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Provide world class service excellence to clients by offering a consistent telephone banking experience
- Attend to inbound and outbound telephone calls in accordance with standard operating procedures
- Process online banking transactions which include financial entries and data maintenance
- Identify opportunities to further enhance relationships with our existing clients
Minimum Qualifications
- Must be fluent in Mandarin
- High school graduates with at least 1 year experience in an international BPO / call centre role
- College undergraduates with at least 6 months experience in an international BPO / call centre role
- College graduates with no BPO experience may also apply
- Fluent English and the ability to communicate daily with clients in English
- Amenable working on shifting schedule, holidays, weekends & extended work hours
- Amenable to working in BGC, Taguig
- Applicants should be Filipino citizens or hold relevant residence status
Perks and Benefits
- Retirement Benefit Plans
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Taguig, Metro Manila, Philippines
About Citigroup Business Process Solutions Pte. Ltd.
Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.
We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.
Citigroup Business Process Solutions Pte. Ltd. (CBPS) provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services.
*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.