B4B Solutions Inc.
B4B Solutions Inc.

Scheduling Admin | AfterHours | For Pooling  

B4B Solutions Inc.

 
  • Makati, Philippines
    6th Floor, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-08-06T16:00:00+00:00
Job closed.

Job Description

CLEAR Corporate Solutions is seeking for Afterhours Consultants who will work with one of CLEAR's clients, an Australian-based labour-hire company. Our client provides skilled, specialized candidates (workers) to clients in varied industry.

Afterhours Consultants support our client’s Australian operations after the close of business hours. The role requires efficient and sensitive management of inbound communication and liaison with internal staff, the client and candidates .

Responsibilities will include:

  • Sorting emails accordingly and ensuring that there are no unread emails left in the inbox
  • Navigating the client’s CRM (Candidate Relationship Management system) as a whole
  • Ensuring all tickets in the system are attended to in a timely manner and is according to the agreed SLA
  • Sending SMS to candidates either for job confirmation or cancellation
  • Contacting available candidates to fill vacant orders
  • Calling and placing candidates pursuant to Branch Consultant's requests
  • Updateing clients on confirmed candidates and those requiring replacement
  • Informing candidates when shift is cancelled pursuant to Branch Consultant's request
  • Acknowledging email for job request from a client in Service Desk and entering it in the client’s CRM as new job order and closing of tickets once job order has been filled
  • Sending job details to offshore Consultants or Counterparts and wait for their confirmation on Job Details
  • Recording unavailability of candidates
  • Coordinating with clients in connection with the job order, absences, tardiness or replacement of candidates
  • Checking the suitability of candidates on the job orders
  • Assisting clients in their job request (Job Orders, Shift Queries)
  • Creating job orders and filling vacant orders
  • Completing candidates’ availability checks in preparation for the rostering of Jobs
  • Ensuring the database is always updated
  • Completing tasks and emailing requirements in a timely manner
  • Updating Consultants/Counterparts, candidates and clients through email
  • Ensuring the CRM is updated with required notes and proper handover is done for the succeeding shift

Minimum Qualifications

  • Good verbal and written English communication skills
  • Proficient with MS Office applications & with knowledge in service desk ticketing system
  • Open to shifting schedule (mid, graveyard or early morning shift), weekend shift, covering teammate's shift, working on holidays
  • Exposure to Australian business is an advantage
  • Initially, this role will be reporting remotely in a Work from Home (WFH) set-up until further notice that we resume office-based in Paseo de Roxas, Makati City.

Minimum IT requirements for the WFH set-up:

  • Operating System: Windows 10 Pro
  • RAM: 8GB (for 64-bit)
  • Hard disk: 500 GB
  • Web cam: supports at least 720p resolution
  • Audio: head set with mic (better if with noise cancellation feature)
  • Internet Speed: minimum 10mbps

Essential Attributes

  • Minimum 1 year call-handling experience in an international/global setting
  • Flexibility to perform relevant admin tasks as required by the clients
  • Technologically adept, highly trainable in new skills and software
  • Ability to work with minimal supervision
  • Strong attention to detail, organizational and time management skills

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Life InsuranceLife Insurance

Required Skills

  • MS Office
  • Recruiting Wizard
  • Email Support
  • Customer Service
  • Technical Skills
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Lepanto Building, 8747 Paseo de Roxas
Industry
Business Process Outsourcing
Vacancy
3 openings
Website
http://www.adminpeople.com.au

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About B4B Solutions Inc.

B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from. We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people. A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

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