Diversify Offshore Staffing Solutions
Diversify Offshore Staffing Solutions

Customer Support Specialist (Non-Voice)  

Diversify Offshore Staffing Solutions

 
  • Taguig, Philippines
    27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-05-04T05:16:01.260583+00:00
Job closed.

Job Description

The Consumer Happiness Consultant is responsible for acting as the main link between customers and the network of franchisees and management. The position will field enquiries and resolve customer concerns, emails, posts on forums and websites, plus manage enquiries and complaints on all social media (including Facebook and Twitter). The role also requires interacting with customers on behalf of the organisation and become the voice of the business to help maintain high levels of customer satisfaction, and to providing accurate and timely information to all customers, ultimately converting disgruntled customers into brand champions by improving their overall customer experience.

GENERAL RESPONSIBILITIES:

  • Social media monitoring across all platforms
  • Responding to all enquiries and questions on the social media platforms
  • Communicating with customers and franchisees
  • Identifying any potential issues that may result in negative brand exposure for Domino’s Pizza and bringing these to the attention of management
  • Respond to questions and complaints with 30 minutes of the original post
  • Monitor the Facebook account and replying to every person that has posted a comment
  • Remove any post that contains bad language, is considered racist, sexist or other offensive content
  • Remove any link to external pages to protect users from viruses.
  • Report any links to pornography to Facebook and block any user who regularly posts pornographic material
  • Respond to emails for You Tube and Blogs, and monitor Twitter activity with a half-hour response time

Minimum Qualifications

  • Bachelor’s degree in Marketing, Business Management, or any related course, preferred
  • Experience with social media channels including Twitter, Facebook and YouTube and the ability to engage with audiences through these channels is an advantage
  • Exceptional written and oralcommunication skills in required
  • Previous experience in the customer service industry or in a similar role is an advantage
  • Solid conflict resolution and customer service skills is an advantage
  • Must be capable of working autonomously and must be able demonstrate initiative at work
  • Must be willing to work in Bonifacio Global City, Taguig City
  • Must be willing to be assigned in a shifting schedule

Required Skills

  • Chat Support
  • Customer Service

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://www.diversifyoss.com

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About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.

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