Technical Support Engineer
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-05-04T05:16:01.260583+00:00Job closed.
Job Description
This position supports a large number of users with pc and server maintenance and troubleshooting. This is a perfect position for a person who enjoys facing the user and has the ability to explain technical problems and resolutions in plain language. If you have a sincere interest in working for a small to medium size organization, we would urge you to apply for the role.
The successful candidate will be responsible for providing IT support services through our client base.
GENERAL RESPONSIBILITIES
- Provide Level 2 and Level 3 support and assist in 1st and 2nd level support
- Supporting desktop/server/networking hardware & software
- Carry out installation for new PC’s/Server/Network devices and peripherals
- Solid overall Microsoft skills, Desktop, Office, Office 365
- Proactive maintenance for servers and workstations using the latest technologies
- General office duties
- Carry out user network administration tasks such as:
- Create user accounts/mailboxes/folder directories etc.
- Maintain user accounts/mailboxes/folder directories etc. in the event that user status changes
- Retain responsibility for the allocated task through to closure, even if additional support is used
- Engage assistance from external suppliers in a timely manner when serious problems occur that are due to services hosted by third parties, e.g. Internet, WAN, Telephony systems and printer
- Carry out user network administration tasks such as:
Minimum Qualifications
- Candidate must possess a Bachelor’s / College Degree
- At least 2 to 3 years of related work experience in working experience and training in troubleshooting and providing help desk support not limited to networking devices
- Routers - basic routing and VLAN knowledge
- Firewalls
- Switches
- Wireless Access Points
- Cisco Wireless LAN Controller (Highly desirable)
- Microsoft certifications would be an advantage
- Must have knowledge in troubleshooting with iOS and Android devices
- Strong communicator with excellent communication skills (both oral and written)
- Able to work independently, highly driven and a team-player
- With pleasing personality, positive work attitude, and customer service oriented
- Highly organized and with strong attention to details
- Willing to work in Bonifacio Global City (BGC) in a shifting schedule
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
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About Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.