Eastvantage Business Solutions Inc.
Eastvantage Business Solutions Inc.

Senior Manager | Operations | BGC  

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    3rd Ave, Post Proper Northside, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired a year ago

2022-12-30T16:00:00+00:00
Job closed.

Job Description

Do you thrive in a diverse, dynamic and global environment? Planning and monitoring the execution of multiple activities to deliver against targets and commitments? Can you balance the people and services management alongside the leadership part? Our Team is looking for an experienced Senior Manager to lead our PaaS Operations Team in APAC.

Our APAC team consists of Delivery Consultants, responsible for:

  • Service Operations: provide 1st to 3rd level support to a growing list of prestigious financial institutions.
  • Service Deployment: provide engineering and deployment of infrastructure solutions.
  • Continuous Improvement: identify and rationalize opportunities where performance can be optimized.
  • Security and Compliance: apply in-depth procedural knowledge and insight to ensure compliance and standards.

Our clients are among the largest organizations in the financial sector. We service them through the daily operation of their Dimension installation. Our working environment is global and highly international. We focus on teamwork, collaboration, knowledge sharing and continuous improvements.


Essential Responsibilities

To support our journey, we are looking for a leader with proven experience in similar roles and will take responsibility for:

  • People Management: Ensure that employees have a solid understanding of performance requirements. Ensure optimal planning and allocation of resources. Grow, mentor, and monitor the team’s development. Ensure employee engagement and well-being. Ensure values are incorporated by being a role model of values.
  • Task Management: Plan and monitor fulfillment of necessary activities at required performance levels (e.g. SLA, CSAT). Improve processes and procedures that can lead to increased employee engagement, team productivity, and quality. Ensure activities support the overall strategy. Perform other activities and duties as assigned.
  • Strategic Management: Provide input for the strategic direction of PaaS. Play an active role in supporting the overall strategic direction. Ensure engagement with all the relevant parts of the organization.
  • Relationship Management: Build and maintain the relationships with the various stakeholders, customers, and partners. Gather the requirements and set the expectation of deliverables. Manage the escalation and resolution of critical issues that impact the use of our solution.

You will be a part of a Global Operations Management that consists of 6 Senior Managers regionally located to support a follow the sun Operations.

Minimum Qualifications

Your Qualifications

  • Our preferred candidate has years of solid experience managing teams in operations from a similar position. You have a strong technical and operational foundation, but you are also a people-person by heart.
  • Leading a diverse and growing organization responsible for operations, solutioning, and deployment of services.
  • Operational experience with mission-critical software.
  • Managed teams remotely that are highly specialized and experienced.
  • Experienced with working in a global environment with a 24x7 commitment.
  • Strong planning and analytical skills.
  • Plan and prioritize multiple engagements at any given time.
  • Structured approach towards continuously improving our processes and procedures.
  • ITIL experienced.
  • Willingness to travel occasionally.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Fort Legend Tower, 24th Floor, BGC
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://eastvantage.com/

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About Eastvantage Business Solutions Inc.

Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless. Share the passion Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home. We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being. Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity. Why join us? Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators. Benefits We offer challenging roles in a fast-growing international team Work-life balance environment We have a no-nonsense culture and direct interaction with our clients Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center What are we good at? Work hard and play hard! We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family. To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy

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