L2 Operations Lead

InnoVantage

  • Makati, Philippines
    Dela Rosa Street , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full time
Posted a month ago and deadline of application is on 6 Dec
Recruiter was hiring 11 hours ago

L2 Operations Lead

InnoVantage

Job Description

- Monitoring of Aiah Systems

- Monitoring of scheduled jobs in the environment

- Monitor Production Logs for Errors, Suspicious Activities, Security and/or Data Privacy Issues

- Regularly perform monitoring scans

- Setting Severity Levels to Problems/Issues/Defects

- Ownership of Problems/Issues/Defects Ticket until Resolution

- Create Root Cause Analysis for Problems/Issues/Defects found

- Follow-up, Coordinate, and Resolve Problems/Issues/Defects within SLA

- Workaround, Corrective Fixes, Removal of Data Errors

- Regular Reporting on Open/In Progress/Resolved Tickets

- Report and Monitor status of the Problems/Issues/Defects reported by the team

- Management Reporting indicating Status and KPIs

- Mentor team members and monitor team's performance

Minimum Qualifications

- Candidate must possess a Bachelor's/College Degree in Computer Science, Information Technology, Engineering or equivalent.

- With Practical experience working in an Agile/SCRUM development environment, with an understanding of what works and what doesn’t in a

professional-services setting.

- An understanding of what it means to wear different hats in a small, dynamic team environment, and a willingness to jump in and help wherever needed.

- Experience working in an Agile Environment

- Strong communication skills for the non technical team to understand issues and resolutions

- Preferrably with Technical Background

- Has strong people management skill

- With At least 2 years experience

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Kalayaan Building, Dela Rosa Street, Legazpi Village, Makati, Metro Manila, Philippines
Industry
Computer Software / ​Engineering
Vacancy
1 opening
Website
http://aiah.ai

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About InnoVantage

We believe that combining AI and humans will result in high-performing organizations. As such our mission is to empower shared services teams with AI and Automation tools so that they can create positive experiences for their customers while giving them the extra time that they need to improve themselves.
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