Online Services Team Leader
MicroSourcing
- Pasig, Philippines32nd flr, 1880 Avenue Building, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
As an Online Service Team Leader, you will be managing a team of Online Success Specialist, help them provide user support and customer service on all our client’s supported brands, products, online services, and platforms.
You will demonstrate excellent communication skills, with a minimum of 2-3 years’ experience leading a team in a contact centre or helpdesk environment (with 5 or more direct reports). With an understanding of customer resolution.
Minimum Qualifications
Ideally, you will have proven experience in one or more of the following:
- Sound knowledge of cloud, hosting & web technologies
- Linux/Windows server environments
- End-user software applications e.g. email clients and FTP software
- DNS, Email and other Internet protocols with an ability to troubleshoot complex issues
- Excellent documentation skills, experience handling tickets and working to KPIs
- Basic development skills or experience creating your own website is advantageous!
- You must demonstrate excellent verbal and written communication skills with the ability to work with others. We ask you to show a high level of professionalism in the role, be self-motivated and pro-active with a result orientated focus.
This role is customer-focused and you will have an eye for detail and understand the importance speed and quality of resolution.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Completed vocational course
- Recruiter response to application
- Once in a while
- Office Address
- Cyberscape Beta, Ortigas Center
About MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.