Practice Protect Australia Pty Ltd
Practice Protect Australia Pty Ltd

Graduate IT Support Role  

Practice Protect Australia Pty Ltd

 
  • Quezon City, Philippines
    8F, Eastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • ₱20,000.00 - ₱25,000.00 / month
    PHP
    20000
    25000
    20000
    MONTH
  • Full timeFULL_TIME

Expired 2 years ago

2022-07-03T14:00:00+00:00
Job closed.

Job Description

About the role

We are seeking Graduates of IT looking for their first role and to kick start their careers.

A Support Engineer serves primarily to address technical issues relating to software implementation, function and cloud application loaded in our security software product. They resolve customer queries or problems and create product problem reports and troubleshooting documents for each issue.

About the company

You will be working for an established Australian IT Company supporting a security software trusted by thousands of Australian Accountants to manage passwords, control access and protecting data online. You will be provided on the job training to kick off your career in IT.


Responsibilities

Technical Functions:

  • Build Client portals to specification
  • Office 365 and AzureAD/ADFS
  • SSO - Like: Okta, 1Password, Idpative, Thycotic, Centrify, LastPass, OneLogin, Ping identity, AzureAD
  • Activate applications inside Practice Protect (password resets)
  • Implement Federations and SAML integrations
  • Resolve onboarding support incidents within SLA
  • Resolve general support incidents within SLA

Client Facing Functions:

  • Conduct Positive Online Interactions with clients – conduct consultations and product related sessions (onboarding session, intro call, adhoc calls both inbound and outbound) with clients.
  • Onboarding Escalation and Oversight - maintain awareness of the customer experience through the onboarding process and ensure the client is informed.
  • Coordinate own Scheduling & Follow Up - manage meeting/consultation schedules with clients and colleagues.
  • Monitor Support channels and dispatch/action tickets

Other Adhoc tasks


Why Join Us?

  • Normal operation hours: We operate both Australian and US Shifts
  • Generous Salary, Benefits and HMO included
  • Regular team events and social culture
  • Fast career and salary advancement
  • Opportunity for fast promotion

Minimum Qualifications

  • Strong communication skills both verbal and written
  • Impeccable physical presentation
  • Confidence in interacting with clients of all nationalities
  • Willingness to grow in the role and learn new skills on the job
  • Ability to be available for both AU, US, UK shift hours

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid HolidaysPaid Holidays

Required Skills

  • Organizing and Planning
  • MS Office
  • Time Management
  • Technical Skills
  • Active Directory
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Eastwood Avenue, Quezon City, Metro Manila, Philippines
Industry
IT and Software
Vacancy
2 openings
Website
http://www.practiceprotect.com/

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About Practice Protect Australia Pty Ltd

Practice Protect is the #1 accounting-specific cyber security platform that makes it quick & easy to secure and control client data, wherever your people work We're different to other companies in the following ways: - We’re not a BPO. You’re more than just a number. - Our PH team are equal with onshore team. We’re not an ‘outsourced team’ that is managed remotely. - You report directly to the company and not the BPO itself. - You'll be included in the company strategy and get international business experience. - You’re not just a "number" - We’re a small team and have a more ‘tight knit’ culture.

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