Unistar Credit and Finance Corporation
Unistar Credit and Finance Corporation

Customer Service Representative (Non-Voice)  

Unistar Credit and Finance Corporation

  • Pasig, Philippines
    Unit 3308 33rd floor, Unit 3308 33rd floor, One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱15,000.00 - ₱20,000.00 / month
    PHP
    15000
    20000
    15000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2020-07-10T16:00:00+00:00
Job closed.

Job Description

The Customer Support Representative (Non-Voice) is responsible for receiving and answering inbound customer concerns or inquiries received via SMS/text messages, chats, or emails to guarantee that concerns/inquiries are resolved or addressed appropriately.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Receives and responds to inbound SMS/text messages, chat or email of customer inquiries timely and professionally.
  • Generates customer interest in the company’s products or services.
  • Documents and reports on customer feedback to improve the customer experience.
  • Manages and updates customer databases with notes for each customer.
  • Resolves issues about products and services and escalates concerns to the supervisor when necessary.
  • Conducts research to deliver accurate and timely information.
  • Familiarizes oneself regarding company offerings and processes to provide substantial information when needed.
  • Performs all other tasks that may be assigned from time to time.

Minimum Qualifications

  • College graduate with a bachelor’s degree in Marketing or equivalent
  • Over 1 year experience as a Customer Service Representative or Call Center Agent.
  • With an extensive customer service experience related in fields such as; Customer Service, Marketing, Part/Service, Business Devt. and etc.
  • Above to excellent communication skills. (Verbal and written)
  • Must have experience in handling calls/customer inquiries particularly in a business to customer environment

Perks and Benefits

  • Work from HomeWork from Home
  • Retirement Benefit PlansRetirement Benefit Plans
  • Medical / Health InsuranceMedical / Health Insurance
  • FlexitimeFlexitime
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas
Industry
Financial Services
Vacancy
2 openings

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Unistar Credit and Finance Corporation

SIYCHA GROUP OF COMPANIES is a group of companies which is owned and operated by Siy Cha Family, originated at Tacurong, Sultan Kudarat. It is composed of different business units namely: Siy Cha Hardware Corporation, Sultan Kudarat Milling & Trading Inc., Millenium Distribution Systems, Inc., Central Universal Corporation and Motorcycle Financing: Gentrade International Philippines, Inc., Metrocycle World Corporation (Transcycle and Powercycle) and Unistar Credit and Finance Corporation.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: