Digital Subscription Specialist
The Jakarta Post
- Jakarta Pusat, Indonesia142/143, Jalan Palmerah Barat, Gelora Kel., Tanah Abang, Jakarta Pusat, DKI Jakarta, IndonesiaJakarta PusatDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired a year ago
2022-11-14T17:00:00+00:00Job closed.
Job Description
- Serve digital customers with activation complaints with service excellence practice.
- Reply any messages from customers (through email / WA / phone calls) both in Indonesia and English accurately.
- Maintain a well-organized database of complaints and/or other information from customers on a daily basis.
- Able to operate Google Ads and/or other related systems.
- Collaborate on preparing subscription campaigns and/or promotion along with the IT and Social Media & Audience Engagement team.
Minimum Qualifications
- Bachelor's degree in Information System, Communication, or other related major.
- Min. 2 years of experience(s) in similar roles. Candidates with customer service experience will be prioritized.
- Has solid experience work using Google Sheet, Canva, Google Console, and other related software on previous experience(s).
- Familiar with Payment Gateway and Paywall System.
- Strong problem solving ability with a sense of innovation and accuracy.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- The Jakarta Post, 142/143, Jalan Palmerah Barat, Jakarta Pusat 10270, Indonesia
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About The Jakarta Post
The Jakarta Post is one of Indonesia’s most influential newspapers that provides content and services in line with its role as a leading media in the country and Southeast Asia (SEA) region. Established on April 25, 1983, The Jakarta Post has the vision to drive transformative change in Indonesia and for Indonesia through bold, ethical, responsible, and independent reporting; critical perspective; and influence.
The Post has constantly evolved, providing diversified products in the increasingly digitalized era. The Post’s products are not limited to print newspapers but also to websites and social media. It also provides events such as webinars (IG Live sessions) where readers have access to high-profile speakers and decision-makers; and Master Classes, writing courses that will help your writing and corporate needs. In collaboration with Tenggara Strategics, the Post also provides up-to-date research and intelligence on political, economic and market affairs in Indonesia.