ZEN Rooms
ZEN Rooms

Hotel Operations Manager  

ZEN Rooms

 
  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • ₱30,000.00 - ₱40,000.00 / month
    PHP
    30000
    40000
    30000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2019-11-29T16:00:00+00:00
Job closed.

Job Description

Come to change budget travel in Asia!

ZEN Rooms, one of the fastest growing startups in the Southeast Asia, is searching for a Hotel Operations Manager to bring management & services of our properties to the next level.

About ZEN

Backed by Rocket Internet in 2015, we are on a mission to democratize and transform the Southeast Asian travel and hospitality industry. We partner with thousands of small hotels and improve the value for money and ensure quality standards. This is done by maximizing their potential through different facets: tech, sales, customer service, and operational efficiencies.

We have now grown to be the #1 hotel chain in the Philippines and have attained the highest customer satisfaction ratings in Southeast Asia in the budget hotel segment. We are backed by top-notch investors such as the #1 Korean travel group: Yanolja, leading telecommunication company Ooredoo, and Rocket Internet, the most successful emerging markets investor behind multi-billion dollar companies such as Lazada, Zalando, Groupon, Foodpanda and Jumia. We want your help to empower people to travel more and pay less!

About the role:

  • The frontline management to ensure that the quality standards of ZEN are applied and maintained all year round to all partner hotels
  • Report primarily to the Head of Hotel Operations
  • Manage MULTIPLE partner hotels nationwide to enhance customer satisfaction
  • Train and oversee employees for all hotels nationwide to efficiently, consistently, and successfully brand each hotel
  • Facilitate in the upgrade of partner hotels’ facilities and operations

Minimum Qualifications

Academic and Work Experience

  • A graduate of any 4-year course
  • Must have 3 years experience in HOTEL MANAGEMENT experience
  • Proven track record of delivering high levels of performance, sustained customer satisfaction, and consistency in achieving business goals

Mindset and Attitude

  • Ready to take on the responsibility and work in a fast paced environment
  • Resilient and self-reliant in the ever-changing challenges of hotel operations
  • Excited to experience the pace of growth in an eCommerce startup
  • People-oriented to maintain and improve our customer satisfaction ratings
  • Detail-oriented to the branding of all ZEN hotels

Skill Sets

  • Excellent communication skills in both English and Filipino is a must
  • Proficient knowledge in Microsoft Office and has the ability to maximize the use of new technologies for the team
  • Outstanding analytical skills and has a problem solving mindset

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Free Lunch or SnacksFree Lunch or Snacks
  • Employee DiscountsEmployee Discounts

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Hospitality and Tourism
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Taguig, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://zen-hs.com

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About ZEN Rooms

Join us to build the tech future of travel! ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions. The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year! We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda). Are you ready to build the future of hospitality in Asia?

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