At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. 

Pattern is a family of home brands with a shared mission to enjoy daily life. Since its launch in 2019, Pattern has developed and brought to market two thoughtfully made, design-forward, home-centric brands: Open Spaces and Equal Parts, and it has acquired GIR, Letterfolk, Poketo, YIELD, Onsen, and Miracle. 

The team behind Pattern Brands formerly founded Gin Lane, a brand agency that built dozens of direct-to-consumer brands and digital experiences across industries for over a decade.

Pattern Brands LLC

About the Role

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. We’re a fast-growing portfolio of home brands, and we’re looking for a detail-oriented Team Lead to manage our relationship with our outsourced Customer Experience (CX) agency and designated team of agents.

In this role, you will help shape customers’ overall experience with our brand. The ideal candidate stays calm under pressure, takes ownership of issues, and is committed to delivering excellent service. This role serves as a key cross-functional partner, ensuring that customer insights drive meaningful improvements across technology, marketing, product, and design.

The CX Team Lead reports to the VP of Operations. This is a fully remote role for up to 40 hours per week, Monday through Friday, to be completed during EST hours.

 
Key Responsibilities

BPO &amp; Team Management: Oversee day-to-day BPO operations, including agent scheduling, performance audits, hiring, training, daily agent support, and team morale.

Strategy &amp; Operations: Own the CX roadmap, SOP updates, and handle escalated issue management (PayPal disputes, chargebacks, and review platforms).

Performance &amp; Reporting: Build and track CX KPIs (FRT, resolution time, CSAT, QA, CES) to deliver actionable performance insights to leadership.

Insights &amp; Cross-Functional Feedback: Identify customer pain points and trends in real time, sharing feedback across product, marketing, design, and tech teams to improve processes and the customer experience.

Ad-Hoc Projects: Support additional CX initiatives as requested by leadership.

Customer Service (CX) Internal Team Lead

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The digital marketing landscape is evolving at lightning speed, requiring adaptability and a forward-thinking approach. We're all about collaboration, creativity, and achieving goals that make a noticeable difference. We're a team of passionate people who love what we do. Here, you'll get to learn from the best, grow your skills, and make a real impact. We've been delivering amazing customer experiences for 26 years, and we're always looking for like-minded professionals who want to hone their expertise. 
 
We’re currently seeking a highly motivated and results-oriented Creative Director who thrives on the creative design process in the world of brand marketing.

 

Responsibilities:

<ul>
	<li>Provides art direction for various design and marketing projects needed for the company’s brands, spanning from web content, email, social media, print marketing, event marketing and more.</li>
	<li>Responsible for translating the overall company business objectives into a usable, visual solutions. Design leading digital experiences, create compelling concepts and see that vision through to reality.</li>
	<li>Creation of brand guidelines and upholding visual standards consistent to the brand’s overall objectives. Responsible for articulating and defending conceptual and directional choices, as needed.</li>
	<li>Clearly communicates project objectives to designers, copywriters and developers in order to produce deliverables that meet marketing goals</li>
	<li>Keeps a streamlined design process from initial design conceptualization, revisions and handoffs between departments.</li>
	<li>Works directly with stakeholders (Vice President for Marketing and Chief Operations Officer) in defining brand identity and brand voice, and presenting marketing deliverables with consistent quality across all channels and platforms.</li>
	<li>Assist the Creative Director to manage the overall scope, resources and priorities for multiple and simultaneous internal branding projects.</li>
	<li>Coordinates with managers an stakeholders for design presentations or strategy meetings via email, chat and online meetings (in-person meetings only on an as needed basis).</li>
</ul>

Special Requirements:

<ul>
	<li>A love of cutting edge design, marketing strategies and digital trends. Innovative mindset and a passion for effective brand communication and all things digital marketing. Keeps up with constantly changing trends and technicalities of new media (video marketing, social media trends, Artificial Intelligence-assisted processes, etc.)</li>
	<li>Is up-to-date and very familiar with all of the brand’s products and services, and is able to provide design support and consultation for sales and marketing teams.</li>
	<li>Strong understanding of digital marketing principles, including Search Engine Optimization, content marketing, video marketing, online reputation building, etc. Understands the principles of information architecture, the flow of information and how effective the user finds it.</li>
	<li>Excels at managing timelines as well as handling multiple projects at a time. Commits to project completion and effective collaboration.</li>
	<li>Must be able to work independently and with initiative</li>
	<li>Creative, energetic, out-of-the-box thinker with extreme attention to detail</li>
</ul>

Creative Director

The digital marketing landscape is evolving at lightning speed, requiring adaptability and a forward-thinking approach. We're all about collaboration, creativity, and achieving goals that make a noticeable difference. We're a team of passionate people who love what we do. Here, you'll get to learn from the best, grow your skills, and make a real impact. We've been delivering amazing customer experiences for 26 years, and we're always looking for like-minded professionals who want to hone their expertise. 
 
We’re currently seeking a highly motivated and results-oriented Creative Web Designer who thrives on the creative design process in the world of brand marketing.

Job Description

<ul>
	<li>We are seeking a Creative Web Designer who will help us take digital marketing design and user experience to the next level.</li>
	<li>As an overview, our Designers are people who are both creative and technically inclined – and use both attributes to create innovative designs for websites, digital marketing assets, videos, and more, to achieve specific business and marketing goals.</li>
	<li>They have the ability to understand what is needed to make designs, products, and user interfaces that are functional and easy to use, while having the skill to create a design aesthetically appealing to the client and end-user.</li>
	<li>They specialize in creating and laying out all the visual aesthetics of a design in whatever format is required to reach their target audience.</li>
	<li>Our Creative Web Designer should have those competencies, and naturally have working knowledge in art or design and be someone highly visual, curious, and creative by nature.</li>
</ul>

What you’ll do:

<ul>
	<li>Focus on Agent Image projects including but not limited to company websites, single landing pages, print advertising, sales presentations, event collateral, email marketing campaigns, and social media ads.</li>
	<li>Provide direction for various design and marketing projects needed for the company’s brands, spanning from web content, email, social media, print marketing, event marketing, and more.</li>
	<li>Responsible for translating the overall company business objectives into usable visual solutions. Design leading digital experiences, create compelling concepts, and see that vision through to reality.</li>
	<li>Creation of brand guidelines and upholding visual standards consistent with the brand’s overall objectives. Responsible for articulating and defending conceptual and directional choices, as needed.</li>
	<li>Work independently and collaboratively with the Brand Marketing team for creative and innovative ideas that will promote our brand and the experience of our clients.</li>
	<li>Be able to articulate concepts and projects internally and with clients (if necessary)</li>
	<li>Excellent proficiency in Adobe Creative Suite/Cloud software and know a great deal of the tools that the software provides, to create, edit, and compose your design concepts/comps.</li>
	<li>Have good background knowledge of HTML, keeping in mind how your designs can be translated into full, working, viewable pages</li>
	<li>Expertise in branding and logo creation</li>
	<li>Have a working knowledge of Adobe After Effects, storyboarding, and basic video editing/animation</li>
	<li>Ensure that all designs produced are of top quality and meet Agent Image Design Standards</li>
	<li>Works directly with stakeholders (Vice President for Marketing and Chief Operations Officer) in defining brand identity and brand voice, and presenting marketing deliverables with consistent quality across all channels and platforms.</li>
	<li>Be collaborative with your co-designers and to share resources that may benefit the Brand Marketing team as a whole</li>
	<li>Perform QA duties when necessary</li>
	<li>Coordinate with managers and stakeholders for design presentations or strategy meetings via email, chat, and online meetings (in-person meetings only on an as-needed basis).</li>
</ul>

Creative Web Designer

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


We are looking for an experienced Travel Operations Specialist with a strong background in travel operations, hospitality reservations, or luxury travel bookings. This role is ideal for a highly organized professional who thrives in a fast-paced environment, manages multiple priorities effectively, and takes ownership of operational excellence.

This opportunity is with a client we are supporting in the premium travel and lifestyle services sector. They specialize in coordinating complex travel arrangements, concierge services, and personalized experiences for discerning clients worldwide. Their team is committed to delivering seamless service and exceptional attention to detail, ensuring every aspect of the client experience is executed to the highest standard.

Please note: This is not a traditional 9-to-5 role. Travel is a dynamic industry, and occasional flexibility may be required to support active trips and time-sensitive operational needs.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Travel Operations

<ul>
	<li>Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre</li>
	<li>Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes</li>
	<li>Coordinate hotel, villa, transportation, dining, and experience reservations</li>
	<li>Research and compare supplier availability, rates, and travel options</li>
	<li>Monitor upcoming departures and proactively identify operational issues before they impact clients</li>
</ul>

Client &amp; Trip Support

<ul>
	<li>Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages</li>
	<li>Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics</li>
	<li>Support active travelers during schedule changes, disruptions, and other operational matters</li>
	<li>Assist with travel documentation and visa-related research</li>
</ul>

Administrative &amp; Financial Support

<ul>
	<li>Generate and track client invoices</li>
	<li>Reconcile supplier payments and commission records</li>
	<li>Maintain accurate booking records and documentation within CRM systems</li>
	<li>Support reimbursement processing and travel-related accounting tasks</li>
	<li>Ensure all records are accurate, organized, and up to date</li>
</ul>

Supplier Coordination

<ul>
	<li>Build and maintain strong relationships with travel suppliers and service partners</li>
	<li>Coordinate confirmations, payments, special requests, and operational follow-ups</li>
	<li>Maintain supplier databases and booking records with a high level of accuracy</li>
</ul>

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Creative Web Designer

Travel Operations Specialist | Work From Home