We are a proven IT & Digital Marketing company in the Philippines helping large enterprises quickly digitalize and innovate their customers’ experiences through our expertise in Mobile, Cloud and Software Development, Salesforce Consultancy and Digital Marketing.

We provide enterprise-grade solutions such as apps, portals and other software development and services such as digital marketing, for various industries such as FSI, pharmaceutical, retail and other major industries in the Philippines. Our clients include multinationals and some of the largest conglomerates in the country who use marketing and technology to retain their leadership position, leapfrog the competition or carve out a niche for themselves.

We do this with our team of battle tested developers, UI/UX specialists, Digital Marketers and designers and by tapping leading cloud platforms such as Salesforce, Heroku, Amazon Web Services, Google Cloud Platform and Microsoft Azure.

DICE205 Digital Corporation

<ul>
	<li>Assist in fulfilling requests and resolving issues in coordination with the internal production team as applicable.</li>
	<li>Inform request status to client and manage their expectations.</li>
	<li>Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.</li>
	<li>Perform maintenance work involving updating and uploading website contents and assets Monitors live systems by the company and perform any necessary preventive maintenance work</li>
	<li>Develop working knowledge on live systems</li>
	<li>Communicate with internal senior management periodically on client implementation status updates </li>
	<li>Evaluate requirements of end users if change request or within scope of maintenance contracts in collaboration with project management team</li>
	<li>Build and maintain strong relationships with colleagues, clients and partners </li>
	<li>Handle the dedicated deployment for systems for rollout. This includes direct coordination with brands and stores, ensuring a smooth and efficient onboarding process, and providing initial support. Focus on effective communication, timely execution, and strong collaboration to ensure the successful implementation.</li>
</ul>

Client Support Analyst

NRI Indonesia was established in October 2015. NRI Indonesia supports the advancement of clients' Digital Transformation (DX) with our comprehensive services of IT consulting and software development, backed by the knowledge, proven track record and expertise of our parent company, Nomura Research Institute (NRI) Japan. We realize truly meaningful solutions for our clients, and support their growth by seamlessly combining our consulting and tech capabilities. At NRI Indonesia, we strive to solve social issues and contribute to a sustainable future.

Our activities cover the following:
- Planning, designing and implementing enterprise system
- Designing/implementing loyalty program
- Big data analytics
- Managing and operating systems particularly in the area of retail and distribution, manufacturing, finance and service industries

According to NRI’s basic philosophy, NRI Indonesia aims co-prosperity with our clients in the long term relationship, and wishes to contribute to economic growth with improvement of human life in Indonesia.

Nomura Research Institute Indonesia

We are looking for Professional Scrum Product Owner who drives the digital product development to realize the digital transformation of our clients having the proficiency in management of product backlog and stakeholders.

About your responsibilities for the Role:

<ul>
	<li>Manage product goal maximizing the value of the Product for customers, users and the organization</li>
	<li>Communicates with stakeholders to understand objectives and actively collaborate with them during the development of a product.</li>
	<li>Create and manage product backlogs.</li>
	<li>Collaborate with stakeholders regarding product backlog prioritization based on scope, budget, and time constraints.</li>
	<li>Collaborate with developers in product backlog refinement and all scrum events.</li>
	<li>Inspect and evaluate development progress, determine whether the product increment is acceptable and shippable.</li>
	<li>Accountable for each stage of the development process and iteration.</li>
</ul>

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Client Support Analyst

Professional Product Owner (PO)