LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

The Implementation Specialist is at the heart of the first customer experience. The Implementation Specialist role is responsible for guiding clients through the onboarding/setup process from the time a purchase order is signed until the client’s Ylopo account has been activated. The Implementation Specialist will manage his/her own book of business, clients with whom frequent phone, text, and email interaction is required. Some special projects may be assigned as well.

 

Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to guide clients through setup to use the product effectively. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.

Responsibilities:

<ul>
	<li>The primary responsibility of this role is to provide customer support, troubleshooting help and guidance/training to new clients in setup and address questions and concerns related to the client setup process and/or use of our tools and systems</li>
	<li>Perform mostly phone, but also email and text outreach to clients in setup</li>
	<li>Follow up consistently with all clients in setup with pending roadblocks</li>
	<li>Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support</li>
	<li>Develop great client relationships to keep new clients excited about joining Ylopo</li>
	<li>Speak confidently and professionally with clients</li>
	<li>Serve as subject matter expert for Ylopo setup process</li>
	<li>Learn the ins and outs of Ylopo product</li>
	<li>Collaborate with sales, billing, marketing, international, and technical teams on special projects/phone outreach campaigns as needed</li>
</ul>

Specific Tasks:

<ul>
	<li>Conduct welcome calls, follow up calls, on the spot call requests from clients for all clients assigned to your book of business (about 4-5 1-hour call per day)</li>
	<li>Lead client through the setup process to ensure all documents required for setup are completed timely. Review all returned client forms (CIF, Ad Areas, ISA) for clients assigned and follow-up with clients directly if any information is missing or needs clarification.</li>
	<li>Answer any questions clients in setup have about the setup process, “going live,” or the Ylopo product.</li>
	<li>Special projects may be assigned</li>
</ul>

Implementation Specialist

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

The VIP Digital Strategist is primarily responsible for handling VIP clients that purchase our services and website products. The successful candidate is expected to:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team. </li>
	<li>Ensure the project remains within scope. </li>
	<li>Report the progress of projects to clients on a regular basis. </li>
	<li>Try to keep the project timeline within the approved schedule. </li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

The VIP Digital Stragetist's responsibilities and metrics include: 

<ul>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Keep up to date with current design trends – primarily in web design, but also in other fields as well</li>
	<li>Manage the website projects in production. </li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution. </li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales. </li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations. </li>
	<li>Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO) per month, 24 completions in 4 consecutive months, and/or a total of 36 completions for 6 consecutive months.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to a cancellation.</li>
	<li>Is able to zero out non contacts every end of the week. </li>
	<li>Must undergo and pass Advanced IDX training.</li>
</ul>

Job Requirements: 

<ul>
	<li>Experience in project management or handling multiple clients at a given time Background in art and design is a must.</li>
	<li>Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.</li>
	<li>Background in customer support with at least 1 year experience servicing customers in the U.S. / North America. </li>
	<li>Background in handling internet-related products such as web hosting and web design.</li>
	<li>Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines. </li>
	<li>Highly adaptable and willing to learn in a fast-paced work environment.</li>
	<li>Goal-driven and detail-oriented. </li>
	<li>Positive attitude and willing to work with a team. </li>
	<li>Salesforce knowledge is a strong plus. </li>
	<li>Wordpress knowledge is a strong plus. </li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

This test unit measures the ability to listen, understand, and follow a set of spoken instructions and remember the important details for implementation

Hiring employees that can accurately follow steps and processes dictated verbally ensures two things--same output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Verbal)

VIP Digital Strategist

The Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Project Manager | Remote

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Skyeline Summit Life Insurance Agency is a leading affiliate of Alexandrite 2 District, the biggest and most successful district of Pru Life UK - the leading insurance company in the Philippines.

We commit to promote protection and a brilliant future to Filipino families. We also uphold and improve the quality of service delivered by our strong and knowledgeable Advisers. 

Led by MDRT leaders, Skyeline Summit LIA is determined to grow while it maintains excellence within our team.

Our newest Financial Advisers enjoy perks and receive the most advanced trainings exclusive to Skyelians. 

A lucrative career path awaits you! 

Skyeline Summit LIA - a General Agency under Pru Life UK

A Financial Consultant is a professional who provides advise and guidance to individuals, businesses, or organizations regarding their financial matters. Their job description typically includes:

<ul>
	<li>Financial Analysis</li>
	<li>Investment Advice</li>
	<li>Retirement Planning</li>
	<li>Tax Planning</li>
	<li>Risk Management</li>
	<li>Estate Planning</li>
	<li>Debt Management</li>
	<li>Financial Education</li>
	<li>Market Research</li>
	<li>Client Relationship Manaagement</li>
	<li>Compliance and Regulations</li>
	<li>Customized Solutions</li>
</ul>

Financial Consultant

Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

DrChrono is an all-in-one electronic health records (EHR) and practice management (PM) solution enabling the medical practice of the future. 

DrChrono

Join our team as a Healthcare Customer Service &amp; Support Associate, where you'll play a key role in supporting medical professionals and patients by providing timely, accurate, and compassionate service.

<ul>
	<li>Handle high-volume inbound phone calls, chats, and tickets from healthcare clients, ensuring inquiries are resolved efficiently and in alignment with company OKRs.</li>
	<li>Triage and prioritize cases based on urgency, severity, and impact—especially those involving patient care workflows and clinical data.</li>
	<li>Deliver basic technical and software support for healthcare users on the DrChrono web and iOS platforms, and Partner information.</li>
	<li>Act as both a support representative and product consultant for our healthcare clients, offering clear guidance and education on our clinical and practice management solutions.</li>
	<li>Proactively identify recurring healthcare-related issues and escalate unresolved or high-impact cases to ensure patient safety and client satisfaction.</li>
	<li>Use internal tools to track customer concerns and collaborate with Sales, Support, and Engineering for seamless case resolution.</li>
	<li>Represent the voice of healthcare professionals and patients relaying product feedback and service insights to internal teams.</li>
	<li>Collaborate with the Account Management team to maintain strong customer relationships and a full understanding of client accounts and workflows.</li>
	<li>Maintain a high level of empathy and customer care, especially when assisting clients dealing with sensitive patient information or time-critical healthcare tasks.</li>
	<li>Contribute to the knowledge base and help identify trends in medical practice support needs; suggest new content for help articles and training.</li>
	<li>Work to exceed team KPIs and personal performance goals, ensuring top-tier customer satisfaction in a healthcare setting.</li>
</ul>

Customer Service and Support Associate [Healthcare Account]

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

VIP Web Consultant | Customer Service | Remote

Summary:

The Data Feed Coordinator is responsible for coordinating the various components of Ylopo’s IDX data feed integrations, including compliance, billing, and reporting. This team member will correspond with various members of MLS boards and may interact with clients and/or brokers on occasion. This role will be email and phone based. This role reports to Erin Druskbasky [MLS Operations Manager].

Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at real estate, software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and the nuances and compliance requirements of the many MLS boards we partner with. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.

Responsibilities:

<ul>
	<li>Manage IDX paperwork and reporting for Ylopo clients to ensure compliance with MLS boards</li>
	<li>Maintain existing documentation and build new documentation (Google Sheets/Docs/Excel Spreadsheets) based on internal organization of MLS boards and their related IDX feeds</li>
	<li>Review and report IDX feed technical issues to MLS boards and vendor contacts</li>
	<li>Respond (via phone/email/text) to all client and/or MLS board requests in a timely manner (2 hour TAT) to provide a high level of customer support</li>
	<li>Speak confidently and professionally with MLS board representatives, clients, and brokers</li>
	<li>Complete special projects and outbound calls as needed</li>
	<li>Serve as subject matter expert for Ylopo MLS/IDX data feed process</li>
	<li>Learn the ins and outs of Ylopo product 
	 </li>
</ul>

 

Specific Tasks:

<ul>
	<li>Review the daily IDX feed support queue; respond to tickets or assign tickets to appropriate team member for response</li>
	<li>Own IDX paperwork for various processes (e.g. brokerage change, domain name change, new IDX feed requests, license transfers)</li>
	<li>Follow up with MLS board(s) for paperwork approval</li>
	<li>Coordinate with billing team on IDX/MLS fees for various boards</li>
	<li>Manage responses related to IDX/MLS issues in internal slack channels</li>
	<li>Audit monthly/quarterly client lists for MLS compliance</li>
</ul>

Data Feed Coordinator

Renos is an end-to-end online marketplace that specialized in home and living products. We aim to bridge direct connections between manufacturers, service providers, and homeowners with AI technology and industry-led operation quality. This enables buyers to conveniently choose products, compare prices, access special deals, and try out samples before putting the right items in shopping carts at our one-stop service platform.

Renos.id

<ul>
	<li>Handle minimum 100/month query via chat and email with target first response time &lt;5minute.</li>
	<li>Manage CSAT 85%</li>
	<li>Shifting 40hrs/week, 8 hours/day with 2 schedule (shift 1 09:00-18:00 and shift 2 13:00-22:00)</li>
</ul>

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