At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. 

Pattern is a family of home brands with a shared mission to enjoy daily life. Since its launch in 2019, Pattern has developed and brought to market two thoughtfully made, design-forward, home-centric brands: Open Spaces and Equal Parts, and it has acquired GIR, Letterfolk, Poketo, YIELD, Onsen, and Miracle. 

The team behind Pattern Brands formerly founded Gin Lane, a brand agency that built dozens of direct-to-consumer brands and digital experiences across industries for over a decade.

Pattern Brands LLC

About the Role

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. We’re a fast-growing portfolio of home brands, and we’re looking for a detail-oriented Team Lead to manage our relationship with our outsourced Customer Experience (CX) agency and designated team of agents.

In this role, you will help shape customers’ overall experience with our brand. The ideal candidate stays calm under pressure, takes ownership of issues, and is committed to delivering excellent service. This role serves as a key cross-functional partner, ensuring that customer insights drive meaningful improvements across technology, marketing, product, and design.

The CX Team Lead reports to the VP of Operations. This is a fully remote role for up to 40 hours per week, Monday through Friday, to be completed during EST hours.

 
Key Responsibilities

BPO &amp; Team Management: Oversee day-to-day BPO operations, including agent scheduling, performance audits, hiring, training, daily agent support, and team morale.

Strategy &amp; Operations: Own the CX roadmap, SOP updates, and handle escalated issue management (PayPal disputes, chargebacks, and review platforms).

Performance &amp; Reporting: Build and track CX KPIs (FRT, resolution time, CSAT, QA, CES) to deliver actionable performance insights to leadership.

Insights &amp; Cross-Functional Feedback: Identify customer pain points and trends in real time, sharing feedback across product, marketing, design, and tech teams to improve processes and the customer experience.

Ad-Hoc Projects: Support additional CX initiatives as requested by leadership.

Customer Service (CX) Internal Team Lead

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level).

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies.</li>
</ul>

Persuasion and Negotiation

Project Management

Stakeholder Management

Customer Service

Problem Solving

Critical Thinking

Communication Skills

VIP Web Consultant | Customer Service | Remote

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Service Operations Team

We're a tight-knit team of project management, process, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros.

About the role

As a Project Manager within Thumbtack’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle.

What you’ll do

<ul>
	<li>Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.</li>
	<li>Identify program dependencies and work with relevant teams to manage and resolve them effectively.</li>
	<li>Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines.</li>
	<li>Maintain comprehensive program documentation and reporting to ensure transparency and accountability.</li>
	<li>Collaborate with stakeholders across departments to align program objectives with organizational goals.</li>
	<li>Monitor program risks and develop contingency plans to mitigate potential impacts.</li>
	<li>Support the continuous improvement of program management processes and tools within the team.</li>
	<li>Build expertise quickly in any specialization related to your program assignments.</li>
</ul>

Project Manager for Service Operations [Remote WFH]

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

About Us

SeriousMD is a HealthTech startup that operates the largest practice management application in the Philippines accompanied by NowServing, a platform connecting Doctors and Patients as well as providing healthcare services to Filipinos everywhere. Together, SeriousMD &amp; NowServing is an end-to-end healthcare platform and our sole mission is to improve healthcare through technology. Our team culture revolves around excellence, a sense of family, cooperation, and sharing.

About the Role

As a Senior Architect, you will be working as part of our Product Team in designing software solutions for our healthcare products.

<ul>
	<li>Design software solutions to integrate systems from 3rd party vendors and various stakeholders</li>
	<li>Able to effectively communicate design solutions to stakeholders the team</li>
	<li>Work with a cross-functional team to deliver the best consumer experience possible</li>
	<li>Lead a team of developers from backend to frontend systems</li>
	<li>Responsible in leading the team in locating and directing resolutions for critical issues related to hardware and software system</li>
	<li>Experienced in working with monolithic and microservices architectures</li>
	<li>Experienced with working SQL Databases with MSSQL Server as a plus</li>
	<li>Familiarity with NoSQL databases using MongoDB and LevelDB is a plus</li>
	<li>Familiarity with Nodejs, Typescript, C#, ASP.NET and ASP.NET Core is a plus</li>
	<li>Familiarity with VueJS and ReactNative is a plus</li>
</ul>

Software Architect

AICines is four products in one: a streaming platform, an AI-powered social creation app, an AI creative studio where anyone can generate finished video from a prompt, and a film production house working with Hollywood studios on original content.

We build the generation, rendering and delivery systems that turn a prompt into a finished film. The problems are hard, the surface area is large, and the work ships to creators directly.

Our team is fully remote and globally distributed. We hire across engineering, AI/ML, data, marketing, customer support, and operations — and we work with people at every stage, from students and recent graduates through to senior specialists. Progression here is based on impact rather than tenure.

AICines Inc.

AICines is four products in one: a streaming platform, an AI-powered social creation app, an AI creative studio where anyone can generate finished video from a prompt, and a film production house working with Hollywood studios on original content.

As a Data Analyst Intern, you'll work directly with product, growth, and content data from a live platform with real users. This is not sandboxed work — your analysis will inform decisions the team actually acts on.

Responsibilities: 
- Build and maintain dashboards tracking user behaviour, retention, and engagement 
- Write SQL queries against production data to answer product and growth questions 
- Analyse acquisition channels, creator activity, and content performance 
- Turn raw findings into clear, actionable recommendations for the team 
- Support A/B tests and experiments from design through to readout 
- Contribute to data quality and reporting standards as the platform scales

What you get: 
- Fully remote with flexible working hours 
- Direct mentorship from founders and senior engineers 
- Hands-on exposure to production AI systems at consumer scale 
- Progression based on impact rather than tenure 
- Strong performers considered for full-time roles

Data Analyst Intern

About NowServing

NowServing connects patients with healthcare providers across the Philippines. We're building new growth channels beyond our current digital marketing to reach more Filipinos who need healthcare.

The Opportunity

You'll build and own entirely new patient acquisition channels that we're not currently working on. Think: partnerships with brands and local businesses, community activations, offline campaigns, and experimental digital channels. This is a high-ownership role for someone who wants to create growth engines from scratch.

What You'll Own

<ul>
	<li>Partnership channel: Build relationships with brands, retailers, community organizations, and local businesses to reach patients where they are</li>
	<li>Campaign execution: Design and launch co-marketing promotions, joint events, and local activations</li>
	<li>New channel testing: Explore and test acquisition channels we haven't tried yet (examples: SMS campaigns, podcast sponsorships, healthcare events, professional associations, radio, print, community programs)</li>
	<li>Performance tracking: Measure what's working, learn fast, and scale winning channel</li>
</ul>

You'll Thrive Here If You

<ul>
	<li>You're a natural relationship builder who can pitch and close partnerships</li>
	<li>You're comfortable creating structure where none exists - you will create the playbook</li>
	<li>You can handle trying things that might not work - learning excites you</li>
	<li>You want to own entire channels, not just execute tasks someone else designed</li>
	<li>You understand Filipino consumer behavior and local market dynamics</li>
	<li>You're equally comfortable planning a community event and analyzing campaign data</li>
</ul>

Growth Marketing Specialist

We are a boutique software consultancy with offices in Singapore, the UK, and the Philippines.

We specialise in enterprise platforms that perform well, scale better and are easy to maintain. We use state-of-the-art mobile, web, and distributed/cloud computing technologies.

Our Clients include established companies and start-ups in the financial services, energy, telecoms and media sectors, in the US, Europe and Asia.

Robust delivery and Client satisfaction are only one side of the story - we aim to give our Software Consultants an environment where they can grow, be productive, and be happy.

We love to work as a Team but we want individual talent and aspirations to shine. We are currently 100% remote.

Gluon Consulting Pte. Ltd.

Join a cross-functional digital team working on a customer-facing utility management app.

The platform serves thousands of residential and commercial users, helping them manage billing, payments, and service requests efficiently. We're improving core features and expanding new services.

We are looking for a mid-career UI/UX Designer to help deliver a seamless, modern user experience.

Senior Mobile & Web UX/UI Designer

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards and have been certified ISO 27001:2022 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP, Azure)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

We are seeking a versatile Marketing Specialist to drive our multi-channel strategy. In this role, you will bridge the gap between technical expertise and creative storytelling, executing campaigns that generate high-quality leads for our mobile and web app development services.

<ul>
	<li>Develop and execute multi-channel marketing strategies to promote mobile and web app development services.</li>
	<li>Create targeted content (blogs, case studies, whitepapers, landing pages) that speaks to CTOs, product managers, and business leaders.</li>
	<li>Manage SEO, SEM, and paid campaigns to drive inbound leads and improve conversion rates.</li>
	<li>Own the company’s LinkedIn and email marketing strategy, including automation and segmentation.</li>
	<li>Collaborate with sales to align messaging, support outbound efforts, and optimize the lead funnel.</li>
	<li>Analyze campaign performance and report on KPIs such as MQLs, CAC, and ROI.</li>
	<li>Research competitors and market trends to refine positioning and identify new opportunities.</li>
</ul>

Marketing Specialist Work From Home

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

The Dental Insurance Eligibility Verifier will be part of the Dental Insurance Billing/Collections Team, that provides services such as billing, collections, and payments posting for Dental clinics/service providers in the United States.

<ul>
	<li>Confirm dental insurance eligibility via web portal, fax back, phone call.</li>
	<li>Gather patient eligibilIty for specific Dental Procedures, including coverage percentages, history, frequency limitations, billing guidelines</li>
	<li>Enter eligibility information in the Dental clinic's Practice Management System.</li>
	<li>Work with the Dental clinic real time to verify eligibility of walk-in patients and specific diagnosed procedure(s).</li>
</ul>

Dental Insurance Eligibility Verifier | Work From home

About Talentfied

With the rising demand for internship opportunities, TALENTFIED specializes in offering diverse positions, from developers to finance to client support. Our unique focus is on connecting foreign companies with skilled Filipino undergraduate students, fresh graduates, and experienced professionals, providing training opportunities aligned with their academic curricula. We curate a dynamic pool of Filipino talent in our recruitment database

Filpass Tamperproof Tech Inc. (Talentfied)

We are looking for a motivated Client Support Trainee to assist our customers with technical questions and help them make the most of our products and services. This role is perfect for individuals who are problem-solvers, great communicators, and eager to learn, while gaining hands-on experience in customer support workflows and AI-enabled tools. 

As a Client Support Trainee, you will work closely with our Support, Product, Sales, and Marketing teams to ensure customers receive timely and effective assistance. You will also learn to leverage AI-powered tools to streamline workflows, improve response quality, and enhance customer satisfaction.

 

Key Responsibilities:

<ul>
	<li>Respond to customer queries promptly and accurately via phone, email, or chat. </li>
	<li>Identify customer needs and guide them through product features and functionalities. </li>
	<li>Analyze and report product malfunctions by testing scenarios or impersonating users. </li>
	<li>Update internal databases with information about technical issues and customer interactions. </li>
	<li>Monitor customer feedback and complaints on social media, and provide timely assistance. </li>
	<li>Share feature requests, workarounds, and insights with team members. </li>
	<li>Inform customers about new features and updates. </li>
	<li>Follow up to ensure customer issues are fully resolved. </li>
	<li>Gather customer feedback and communicate insights to the Product, Sales, and Marketing teams. </li>
	<li>Submit timely reports to management summarizing work completed and key learnings. </li>
	<li>Leverage AI tools (such as ChatGPT, Zendesk AI, or similar) to: </li>
	<li>Generate draft responses to customer queries </li>
	<li>Identify patterns in recurring issues </li>
	<li>Improve knowledge base documentation </li>
	<li>Assist in training and onboarding </li>
</ul>

Client Support Trainee

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

<ul>
	<li>Apply accurate ICD-10, CPT, and HCPCS codes based on documentation and services rendered</li>
	<li>Ensure proper code sequencing, modifiers, and compliance with payer and regulatory guidelines</li>
	<li>Review and correct coding-related errors, denials, or rejected claims</li>
	<li>Complete appropriate documentation or system entry regarding claims.</li>
	<li>Abstract additional data elements during the Chart Review process when coding.</li>
	<li>Review patient medical records and clinical documentation</li>
	<li>Identify incomplete or missing documentation and coordinate provider queries</li>
	<li>Apply accurate ICD-10, CPT, and HCPCS codes based on documentation and services</li>
	<li>Stay updated with coding rules, payer policies, and healthcare regulations</li>
	<li>Support clean claim submission and billing accuracy</li>
	<li>Coordinate with Billing, AR, and Authorization teams</li>
	<li>Maintain productivity and accuracy standards</li>
	<li>Support audit and compliance activities</li>
	<li>Participate in internal and client quality audits/reviews</li>
	<li>Train, coach, and provide guidance to billers to ensure accurate coding and billing processes</li>
	<li>Remains current on medical coding and billing guidelines and auditing protocols</li>
	<li>Follow team and/or client's proper procedures, policies, and methodologies as instructed</li>
</ul>

Same Day Surgery Medical Coder | Work From Home

B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. 

We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. 

Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from.

We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people.

A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

B4B Solutions Inc.

Read this before you apply

Most job ads try to appeal to everyone. This one will not. We want one person, a 6-Tool Player who wants to own a set of books properly and be held to it. If that is you, this could be the best role you take.

Clear Admin People helps Australian businesses grow by pairing them with the top 2% of Filipino professionals, the people we call 6-Tool Players. We have been work from home since 2020. We build careers, not seats. And we lead our people properly, which is the part that will decide whether you belong here.

The client and the role

You will work for one Australian client, a managed service provider and ICT consultancy in Perth. You will run their accounts, working alongside their team and their engineers, with Clear behind you. You are not joining a finance team. Payroll stays with the client. Everything else on this page is yours.

What you will own

Recurring managed service billing

<ul>
	<li>Reconcile a month of onboarding and offboarding notices from the engineers against each customer's recurring sales order, adjust the seats and licences, then raise the invoices. Customer seat counts run from five to a hundred.</li>
	<li>Keep the recurring templates accurate month to month, so the next month carries forward correctly. That only happens if the process is followed every time. It will be yours to follow.</li>
</ul>

Professional services billing

<ul>
	<li>Pull the engineers' logged time out of the client's CRM each month, take it into Excel and break it up by customer.</li>
	<li>Find time that has been billed twice, take it out, then go back to the engineer on anything that should be written off or given away.</li>
	<li>Invoice mid month for the month past. This is the part of the job that carries the most judgement.</li>
</ul>

Collections

<ul>
	<li>Work the aged receivables ledger by telephone. You will follow up outstanding accounts by phone and email, establish clear payment commitments, and maintain accurate collection records..</li>
	<li>Get the customer to name a date they will pay by, then be back on the phone the day before that date.</li>
	<li>Report on the ledger every month and escalate on time.</li>
</ul>

Purchase orders and accounts payable

<ul>
	<li>Raise purchase orders for hardware, software licences and office supplies when the engineers need them.</li>
	<li>Process supplier invoices from hardware distributors, software vendors and cloud licence providers, then verify each one against its purchase order.</li>
	<li>Reconcile supplier statements, resolve discrepancies and answer supplier queries.</li>
</ul>

The books

<ul>
	<li>Record and reconcile transactions in MYOB, run the bank and account reconciliations and code expenses.</li>
	<li>Investigate unreconciled transactions rather than park them.</li>
	<li>Close the month cleanly and keep the records straight enough that somebody else could pick them up.</li>
</ul>

Two billing cycles run side by side. The recurring managed service invoices go out at the start of the month for the month ahead, with payment due by the end of it. The professional services invoices go out mid month for the month past, on shorter terms. You will carry both.

Are you a 6-Tool Player

It is all or nothing. There is no five-tool player. Miss one and you miss them all.

<ul>
	<li>Adult. You take absolute responsibility for your outcomes and do not apportion blame.</li>
	<li>Smart. You improve a process.</li>
	<li>Professional. You develop your skills, and assure the quality of your own work.</li>
	<li>Empathetic. You truly understand the impact your attitude and your work have on other people.</li>
	<li>Competitive. You actively compete with yourself to improve your output.</li>
	<li>Thirst for Learning. You build your skills off your own initiative.</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This is a test unit that measures the ability to use math to solve problems encountered in the real world, covering simple word problems on arithmetic, interests, and conversion

Performing business transactions requiring mathematical calculations such as payroll, retail sales, invoicing, purchasing, and staff forecasting contribute to running business operations successfully. Any delay or miscalculation can affect employee and customer relations. Companies should hire employees showing strong ability in numeracy so employees can interpret results better, process information faster, and make sound decisions. While technology has assisted in carrying out these tasks, skills are required for employee and business performance. This test identifies ability to apply basic math calculations in various problem-solving scenarios.

Practical Math

This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action

Hiring employees that can accurately follow written steps and processes ensures two things--consistent output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Written)

This test unit measures the ability to listen, understand, and follow a set of spoken instructions and remember the important details for implementation

Hiring employees that can accurately follow steps and processes dictated verbally ensures two things--same output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Verbal)

Bookkeeper │ Australian Client

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


We are looking for an experienced Travel Operations Specialist with a strong background in travel operations, hospitality reservations, or luxury travel bookings. This role is ideal for a highly organized professional who thrives in a fast-paced environment, manages multiple priorities effectively, and takes ownership of operational excellence.

This opportunity is with a client we are supporting in the premium travel and lifestyle services sector. They specialize in coordinating complex travel arrangements, concierge services, and personalized experiences for discerning clients worldwide. Their team is committed to delivering seamless service and exceptional attention to detail, ensuring every aspect of the client experience is executed to the highest standard.

Please note: This is not a traditional 9-to-5 role. Travel is a dynamic industry, and occasional flexibility may be required to support active trips and time-sensitive operational needs.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Travel Operations

<ul>
	<li>Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre</li>
	<li>Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes</li>
	<li>Coordinate hotel, villa, transportation, dining, and experience reservations</li>
	<li>Research and compare supplier availability, rates, and travel options</li>
	<li>Monitor upcoming departures and proactively identify operational issues before they impact clients</li>
</ul>

Client &amp; Trip Support

<ul>
	<li>Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages</li>
	<li>Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics</li>
	<li>Support active travelers during schedule changes, disruptions, and other operational matters</li>
	<li>Assist with travel documentation and visa-related research</li>
</ul>

Administrative &amp; Financial Support

<ul>
	<li>Generate and track client invoices</li>
	<li>Reconcile supplier payments and commission records</li>
	<li>Maintain accurate booking records and documentation within CRM systems</li>
	<li>Support reimbursement processing and travel-related accounting tasks</li>
	<li>Ensure all records are accurate, organized, and up to date</li>
</ul>

Supplier Coordination

<ul>
	<li>Build and maintain strong relationships with travel suppliers and service partners</li>
	<li>Coordinate confirmations, payments, special requests, and operational follow-ups</li>
	<li>Maintain supplier databases and booking records with a high level of accuracy</li>
</ul>

Travel Operations Specialist | Work From Home

WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.

Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.

Our vision is to build the premier technology and customer focused customer operation in the Philippines.

WAGMI Solutions

About the Role

We are looking for a Cloud Security Project Engineer to coordinate and support multiple cloud security implementation projects across the ANZ region. The role will work closely with customers, partners, Sales, Support, Engineering, and Professional Services teams to ensure projects are delivered successfully and within agreed timelines and SLAs.

Key Responsibilities

Coordinate multiple Netskope cloud security implementation projects across ANZ customers.

Work with customers, partners, Professional Services Engineers, and internal teams to support successful project delivery.

Assist in project planning, including scope, deliverables, timelines, resources, and milestones.

Track project progress, risks, dependencies, and deliverables, particularly the 90-day TTL (Time to Live) requirement.

Ensure key milestones such as TTFC (Time to First Customer Contact) and TTFTS (Time to First Technical Session) are met.

Follow the Clean Order Process and coordinate orders and customer queries within established SLAs.

Coordinate technical teams and escalate issues or delays when necessary.

Support the regional Hyper-Care Support Program and contribute to process improvements.

Collaborate with Sales, Support, Engineering, and Customer Experience teams to address customer requirements.

Manage projects delivered through Netskope Partners across the assigned region.

Ensure successful project completion, handoff, and customer follow-up.

Follow Netskope policies and maintain professional communication with customers, partners, and internal teams.

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