LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

The Nurse Navigator is a registered nurse who serves as the central point of contact for patients and families moving through the care continuum. The Navigator identifies and removes clinical, financial, logistical, and psychosocial barriers to timely care; coordinates appointments, testing, and referrals across providers and settings; and provides education and support from initial contact through treatment and follow-up.

Working within a multidisciplinary team, the Navigator promotes continuity of care, improves patient understanding of the treatment plan, supports adherence, and contributes to reduced avoidable emergency department visits and readmissions. The role blends direct patient interaction, care coordination, and program-level quality work.

Patient Navigation and Care Coordination

<ul>
	<li>
	Serve as the consistent, identified point of contact for assigned patients and their caregivers across the episode of care.
	</li>
	<li>
	Conduct initial and ongoing assessments to identify clinical, financial, transportation, language, health literacy, cultural, and psychosocial barriers to care.
	</li>
	<li>
	Track pending results and outstanding orders; ensure findings are communicated to the ordering provider and, as appropriate, to the patient.
	</li>
</ul>

Patient Education and Support

<ul>
	<li>Provide evidence-based education on diagnosis, treatment options, medications, self-management, symptom monitoring, and warning signs requiring escalation.</li>
	<li>Deliver education at an appropriate health literacy level and in the patient's preferred language, using interpreter services when needed.</li>
	<li>Support shared decision-making by helping patients formulate questions, understand options, and communicate their goals and preferences to the care team.</li>
	<li>Provide emotional support and reinforce coping strategies; recognize distress and refer to social work, behavioral health, chaplaincy, or community resources.</li>
	<li>Connect patients to financial counseling, insurance and prior authorization assistance, prescription assistance programs, transportation, nutrition support, and other community resources.</li>
	<li>Educate patients on advance care planning and advance directives where appropriate.</li>
</ul>

Documentation, Quality, and Program Development

<ul>
	<li>Document all navigation activities, assessments, interventions, communications, and outcomes accurately and timely in the electronic health record.</li>
	<li>Collect and report navigation metrics — for example, time to treatment, barriers identified and resolved, no-show rates, patient volume, and patient satisfaction.</li>
	<li>Participate in quality improvement initiatives, process improvement projects, and accreditation or certification survey readiness.</li>
	<li>Contribute to the development of navigation protocols, pathways, patient education materials, and standard work.</li>
	<li>Participate in community outreach, screening events, and education programs as assigned.</li>
</ul>

Nurse Navigator

Two designers. 20,000+ doctors. Millions of patients.

That's our current ratio of team to impact. If you've worked on teams where your designs disappeared into endless review cycles, this is the opposite.

SeriousMD and NowServing are healthcare products that people actually use daily.

We need a Senior UI/UX Designer who can own product areas end-to-end, from research to shipped pixels.

 

About Us

Leapfroggr builds SeriousMD (the EMR platform Filipino doctors trust) and NowServing (connecting patients to providers nationwide). Our products handle real medical records, real appointments, real patient care.

We're a small team by design. No layers, no approvals queue, no "let's circle back." You'll work directly with our Design Lead, engineers, and founders. What you design this week can ship next week.

 

What You'll Actually Do

<ul>
	<li>Own UI/UX design for entire product areas across web, iOS, and Android.</li>
	<li>Take features from user research through wireframes through polished UI through shipped product.</li>
	<li>Build and extend our design system — we care about consistency at scale.</li>
	<li>Collaborate daily with engineering to make sure what ships matches what you designed.</li>
	<li>Run usability tests with real doctors and patients, then iterate based on what you learn.</li>
	<li>Present your work, defend your decisions, and stay open when you're wrong.</li>
</ul>

 

What We Offer

<ul>
	<li>Remote-friendly (distributed across the Philippines)</li>
	<li>Health insurance</li>
	<li>Flexible hours</li>
	<li>Paid leave (sick, vacation, maternity/paternity, bereavement)</li>
	<li>Real ownership — your name is on the work, and the work matters</li>
</ul>

 

How to Apply

Send your portfolio showing your process, not just final screens. Tell us which of our products (SeriousMD or NowServing) you'd want to work on first, and why.

Senior UI/UX Designer

NowServing is scaling our social media presence through engaging healthcare content. 

The Opportunity

You'll create and produce social media content that helps Filipinos discover healthcare services. This isn't just an on-screen role - you'll handle everything from ideation and filming to editing and performance tracking. You'll work alongside our social media lead to scale content production across multiple platforms.

What You'll Own

<ul>
	<li>Content creation: Produce videos and posts across TikTok, Facebook, Instagram, and YouTube Shorts</li>
	<li>On-camera presence: Host and present healthcare content in an engaging, relatable way</li>
	<li>Production: Plan shoots, film content, edit videos, and manage the full content pipeline</li>
	<li>Performance optimization: Track what content performs well, iterate quickly, and scale winning formats</li>
	<li>Collaboration: Work with healthcare influencers, patient advocates, and healthcare providers for content</li>
</ul>

You'll Thrive Here If You

<ul>
	<li>You're comfortable on camera and can make health topics engaging and accessible</li>
	<li>You naturally understand what makes people stop scrolling and engage with content</li>
	<li>You can move fast - create, test, learn, and improve quickly based on performance</li>
	<li>You're equally comfortable brainstorming ideas and executing the technical production work</li>
	<li>You want creative freedom but also care about data and results</li>
	<li>You're passionate about using content to help people access better healthcare</li>
</ul>

Social Media Content Creator

SeriousMD is the EMR and practice management platform used by doctors across the Philippines — records, scheduling, teleconsults, billing, and analytics in one app. NowServing is the patient side: it's how patients find those doctors and book them.

We're opening territories and need people who already have doctor relationships to work them. Your job is to get doctors on the platform, get them actually using it, and introduce them to the clinical programs we run on it — weight management among them, with more coming.

If you're an active med rep with an existing route, a former rep with relationships still intact, or a clinic-side professional with a strong doctor network, this is built to fit alongside what you already do.

Scope of Engagement

<ul>
	<li>Cover doctors in your territory — clinic visits, hospital medical arts buildings, and follow-ups. Build the route and work it consistently.</li>
	<li>Demo the platform live on a phone or laptop, in the five minutes you get between a doctor's patients.</li>
	<li>Onboard new doctors and walk them through setup — first patient record, first booking, first teleconsult. Sign-up is the start of your work, not the end.</li>
	<li>Introduce and enroll doctors into our clinical programs, explaining how each one runs on the platform and what it means for their practice.</li>
	<li>Train clinic secretaries and staff, who often determine whether the tool actually gets used day to day.</li>
	<li>Work the relationships that matter — secretaries and clinic staff are the gatekeepers, and they decide whether you get five minutes or none.</li>
	<li>Handle first-line questions and issues; escalate technical problems to support and close the loop with the doctor.</li>
	<li>Keep your pipeline and visit records current, and report on coverage, sign-ups, and active usage.</li>
	<li>Represent us at conventions, specialty society meetings, and hospital events.</li>
</ul>

Medical Industry Knowledge

Relationship Management

Attention to Detail

Problem Solving

Reading Comprehension

Monitoring and Evaluation

Medical Sales Representative

Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently.

Expedock

About Expedock:

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent &amp; cutting-edge technology to enable businesses to unlock their full potential.

Who We Need: 

we are looking for a risk ops analyst to ensure robust aml/cft compliance, risk management, and regulatory adherence in alignment with mas regulations and internal policies for our client. the role involves executing supporting merchant onboarding, due diligence, risk assessments, transaction monitoring, and acting as liaison for audits including and not limited to support data extraction and periodic reporting.

What You'll Do 
1. Risk Assessment and Mitigation

<ul>
	<li>
	conduct thorough kyc and cdd checks for onboarding
	</li>
	<li>
	resolve alerts and level 1 findings, and escalate per policies and procedures
	</li>
	<li>
	assist with transaction monitoring activities 
	 
	</li>
</ul>

2. Regulatory Compliance

<ul>
	<li>Ensure compliance with all relevant regulatory requirements, including anti-money laundering (aml), know-your-customer (kyc), and data privacy laws.</li>
	<li>Conduct regular compliance audits and assessments to identify and address any non-compliance issues, as directed.</li>
</ul>

3. Fraud Prevention

<ul>
	<li>Support in fraud prevention strategies, including resolving of alerts from monitoring systems</li>
	<li>Investigate and analyze fraudulent transactions to identify patterns and improve prevention measures.</li>
	<li>Collaborate with cross-functional teams to enhance fraud detection and prevention capabilities.</li>
</ul>

4. Operational Risk Management

<ul>
	<li>Identify, assess, and mitigate operational risks that could impact the company's business operations, financial performance, or reputation.</li>
	<li>Support and maintain business continuity plans to ensure resilience in the face of disruptions.</li>
	<li>Assist to provide guidance and training for relevant processes.</li>
	<li>Assist with fostering a culture of risk awareness and compliance within the organization.</li>
</ul>

Why Expedock

<ul>
	<li>Health Stipend &amp; Service Break Incentives: Access a dedicated health care subsidy/allowance and structured, paid service breaks after 3 months of successful collaboration.</li>
	<li>Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.</li>
	<li>Autonomous Remote Collaboration: Enjoy the freedom of a work-from-home set up backed by a highly communicative operational team that values professional growth and efficient delivery.</li>
	<li>Streamlined Project Onboarding: Transition seamlessly into the workflow with comprehensive system walkthroughs and client calibration documentation to ensure high-accuracy project delivery.</li>
</ul>

Candidate Data &amp; Privacy Notice

By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:

<ul>
	<li>Evaluate your qualifications and suitability for current and future roles</li>
	<li>Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience</li>
	<li>Maintain talent pools for future opportunities, where permitted by law</li>
</ul>

We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.

Risk Ops Analyst

20,000 doctors. Millions of patients. A lean design team — soon to be more.

SeriousMD is the EMR platform Filipino doctors trust most. NowServing connects patients to providers across the country. Together, we're reshaping how healthcare works in the Philippines and design is at the center of it.

Our design team is intentionally small and senior. No bureaucracy, no design-by-committee. Your decisions ship and get tested by real users almost immediately.

We need a Design Lead to own design strategy and build this team intentionally.

 

About Us

Leapfroggr builds SeriousMD and NowServing — healthcare products used daily by 20,000+ doctors and millions of patients. Our design decisions directly impact how physicians manage patient records, how clinics run their schedules, and how patients find and book care.

This isn't abstract "healthcare technology." It's real workflows, real people, real consequences.

 

What You'll Actually Do

<ul>
	<li>Lead and grow the design team. Today that's one designer who knows our products deeply. Tomorrow it's the team you build.</li>
	<li>Own design strategy across SeriousMD (B2B EMR) and NowServing (patient marketplace).</li>
	<li>Stay hands-on — you'll still design, not just manage.</li>
	<li>Work directly with product and engineering to ship features weekly, not quarterly.</li>
	<li>Run user research with actual doctors and patients — not personas, real people.</li>
	<li>Build and maintain design systems that scale across web, iOS, and Android.</li>
</ul>

 

What We Offer

<ul>
	<li>Remote-friendly (distributed across the Philippines)</li>
	<li>Health insurance</li>
	<li>Flexible hours</li>
	<li>Paid leave (sick, vacation, maternity/paternity, bereavement)</li>
	<li>A team that values craft and impact over process and theater</li>
</ul>

 

How to Apply

Send your portfolio and a short note about why healthcare design interests you. Bonus points if you include one thing you'd change about SeriousMD or NowServing after looking at them.

Design Lead

Achieve Wealth Technologies Services two companies:

Company 1: Achieve Integrative Health is the largest acupuncture clinic in Austin, TX, and the top rated acupuncture and wellness clinic in North America with over 780 five star google reviews.

Company 2: Restorative Longevity is a startup company that provides tools and supplements to help people restore function while improving their quality of life.

All 3 Companies are founded by CEO, CVO Jimmy Yen.

Achieve Wealth Technologies

We are looking for a Lead Closer for our Acupuncture &amp; Wellness Clinic in Cedar Park, TX, that is "Results-Oriented". 
 
We understand everybody has different definitions of what it means to be "Results-Oriented". Our Definition of "Results-Oriented" means: 
- you are only focused on the Results you produce for our patients, and not the effort you put in 
- not wanting recognition for effort, as you will always be rewarded for achieving Results that our patients want. 
- not expecting rewards and compensation, for not achieving the Results that our patients want 
 
Company: Achieve Integrative Health 
 
Job Description: 
- Primary Responsibility: Close Leads, provide 5 star service for all Leads. 
- Secondary Responsibility: provide 5 star concierge service for our current patients 
- Take on additional responsibilities based on your professional strengths. 
 
Work Hours: 
- Option 1 = full-time, US Central Standard Time (Graveyard shifts in Philippines/Indonesia) = ~8am-6pm cst (2 hr lunch break) Mon-Fri 
- Option 2 = Part-time, 1pm-6pm cst Mon-Fri

 

Compensation Rules: 
- if you Qualify for this position via Criteria 1, then your starting base salary will by $7 USD/hr for the first 90 days. If you pass the 90 day probation, you will qualify for performance based bonuses in addition to your $7 USD/hr base. 
- if you qualify for this position via Criteria 2, then your starting 90 day probation salary will be $5/hr. If you pass the 90 day probation, you will qualify for performance based bonuses and your base compensation will be based on the results you produced during the 90 days. 
 
Benefits: 
- Paid Time Off, Paid Holidays 
- Medical Insurance for you plus one 
- Resources to help you achieve your professional, financial, and personal goals.

 

Application Process: 
1. Email us your resume with the following = 
&gt; in PDF format only 
&gt; Include ALL of the jobs you've worked at, with Month and Year. Do not leave any jobs out. 
&gt; provide an explanation of any gaps in your work history 
&gt; Include all compensation for every job, project, etc. Do not give us your hourly pay, only your annual compensation or total compensation for each project or contract. 
&gt; provide the reason why you are no longer with each company. Were you fired, did you quit, why? 
&gt; if any of the above information is missing in your resume, you will automatically be disqualified. 
 
2. Email us a 60-second video of yourself answering the following question: 
&gt; What are the 3 most important things that the company you work for MUST do to show you that they care about you? 
&gt; For example, if they don’t give me these 3 things then that means they don’t care about me. 
&gt; The video Cannot Exceed 60 seconds, or you will automatically be disqualified. 
 
3. Important: Please email the above two items to accounts(@)achieveih.com. 
&gt; do not contact our company any other way. 
&gt; Failure to follow all of the above instructions will result in automatic termination for further interview process.

Lead Closer for Healthcare Clinic

1. Company Overview
Nova Virtual Solutions and Nova Tech is a modern virtual assistant company that blends human expertise with in-house web development. We provide high-quality administrative, creative, and operational support to businesses and professionals worldwide. Our built-in technology assistant, that uses cutting edge technology to shape the user interfaces and experiences of our software products.  This includes Nova Care’s EVV system and various web and mobile applications developed by Nova and it's affiliated organizations gives enhanced productivity by automating routine tasks, improving workflow efficiency, and ensuring fast, accurate support to our clients.

2. Mission Statement

Our mission is to empower individuals and businesses by delivering reliable, efficient, and tech-enhanced virtual assistance that simplifies operations and supports growth.

3. Vision Statement

We aim to become a global leader in hybrid virtual support, where human intelligence and advanced automation work together to create seamless productivity experiences.

4. Services Offered

Administrative Support: Email management, scheduling, data entry, document preparation.
Customer Support: Responding to inquiries, ticket management, customer follow-up.
Business Operations: Project coordination, CRM upkeep, reporting.
Social Media Assistance: Basic content scheduling, marketing campaigns, engagement tracking and research.
AI-Enhanced Automation: Chat assistance, automated reminders, workflow optimization powered by application affiliated to Nova Tech.

5. Our Technology Assistant: NovaTech AI

NovaTech AI is an integrated virtual technology assistant designed to streamline tasks, automate repetitive processes, and deliver quick insights. It works alongside our human assistants to:
Automate scheduling and reminders
Provide real-time research and information
Generate reports and summaries
Increase accuracy and reduce turnaround time
Support clients 24/7

6. Target Clients

Our services are tailored for:

Clients who with to optimize their productivity by using Virtual Assistant's services such as:

Awareness of the specific protocols and policies, with healthcare experience
Provide clear directions for the policies and procedures to the clients, by providing a tailored contact number for each entity.
Email responses and coordination, minutes of the meeting and daily activity reminders.
Tracking and reminders for any deadlines and nearing due tasks.
Knowledge about marketing and platforms niche (Indeed, Meta, LinkedIn, Instagram) 
Tech skills to keep track of time and compliances, providing assistance in filling out forms, etc.
HIPAA compliant Virtual Assistants


Nova Virtual Solutions

This is a full-time remote role for a Marketing Assistant should be located in Metro Manila with work-from-home options. The Assistant will be responsible for reviews and insights of each of the marketing campaign across each function.

Scope of Work

The Contractor is engaged as a Marketing Specialist to assist the Company’s clients with marketing and communications tasks. The Contractor’s duties shall include, but are not limited to:

● Creating, scheduling, and managing content for the client’s marketing channels (such as social media posts, email newsletters, and blogs).

● Assisting in developing marketing materials and campaigns, including coordinating basic graphic design or copywriting tasks as needed.

● Conducting market research and compiling data on customer demographics, competitor activities, and market trends to inform marketing strategies.

● Communicating with the client’s team and, when required, with customers or partners in clear and fluent English (with a neutral accent) to support marketing initiatives.

● Monitoring the performance of marketing campaigns and suggesting improvements based on analytics or feedback.

Marketing Assistant

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Service Operations Team

We're a tight-knit team of project management, process, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros.

About the role

As a Project Manager within Thumbtack’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle.

What you’ll do

<ul>
	<li>Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.</li>
	<li>Identify program dependencies and work with relevant teams to manage and resolve them effectively.</li>
	<li>Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines.</li>
	<li>Maintain comprehensive program documentation and reporting to ensure transparency and accountability.</li>
	<li>Collaborate with stakeholders across departments to align program objectives with organizational goals.</li>
	<li>Monitor program risks and develop contingency plans to mitigate potential impacts.</li>
	<li>Support the continuous improvement of program management processes and tools within the team.</li>
	<li>Build expertise quickly in any specialization related to your program assignments.</li>
</ul>

Project Management

Program Management

Project Manager for Service Operations [Remote WFH]

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

<ul>
	<li>Available nationwide in every U.S. county</li>
	<li>Over 85 million projects started on Thumbtack</li>
	<li>More than 11 million 5-star reviews and counting</li>
	<li>Pros earn billions on our platform</li>
	<li>1000+ employees </li>
	<li>$3.2 billion valuation (June, 2021) </li>
</ul>

About the Sales Team

We are a rapidly growing sales organization looking for highly motivated individuals to join us in scaling our sales organization. Our culture prides itself on diversity and inclusion. 

About the Role

Account Executives will directly impact the company's overall growth by finding new pros, surfacing learnings from sales conversations, testing new data sources and sales processes, improving the quality and quantity of pros on Thumbtack, and driving revenue for the company.

Responsibilities

<ul>
	<li>Responsible for driving revenue by obtaining quota by creating and managing your pipeline.</li>
	<li>Maintain accurate and current notes and records for all accounts in Salesforce.</li>
	<li>Achieving 100% of your assigned monthly quota while creating and cultivating a future sales pipeline.</li>
	<li>Help key stakeholders gain insight into their market, customers, and competitors which will allow them to make quicker and better data-driven decisions.</li>
	<li>Become an expert in the Thumbtack product a</li>
</ul>

Account Management

Account Executive [Remote WFH]

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Sales Team

At our core, the Sales team is built to grow the company. We're focused on bringing in top-tier professionals who are prepared to offer an exceptional experience for our customers. What sets us apart is our consultative sales approach, which ensures our pros deeply understand our product and stay with us longer. We're a scaling sales organization on the lookout for dynamic leaders who are ready to build with us.

About the role

As our Sales Manager, you will recruit, train, and manage a team of Sales Development Representatives (SDRs) or Account Executives (AEs). You'll serve as a coach and strategist, empowering your team to hit key performance indicators (KPIs) and overcome sales obstacles by optimizing pitches and processes. The ideal candidate has strong sales expertise and understands that building trust and rapport with our pros is crucial for long-term relationships. In this pivotal role, you will directly influence the team's growth and company revenue by surfacing key insights from sales conversations, testing new data sources and processes, and improving the quality and quantity of pros on our platform.

What you’ll do

<ul>
	<li>Team Leadership: Cultivate a high-morale, high-performance sales culture by setting and achieving ambitious team goals.</li>
	<li>Coaching &amp; Development: Train and mentor all team members, from new hires to tenured staff, on sales strategies, scripting, and processes, particularly within a remote environment.</li>
	<li>Process Improvement: Manage dynamic sales campaigns, optimize team productivity, and streamline the workflow and operations for SDRs or AEs.</li>
	<li>Strategic Feedback: Provide direct feedback to Sales Leadership, Operations, and Enablement to improve workflow efficiency and identify key training opportunities.</li>
	<li>Product Expertise: Become an expert in the product and clearly articulate its value to every professional.</li>
	<li>Performance Management: Consistently monitor and document team performance.</li>
</ul>

Salesforce

Sales and Marketing Knowledge

Closing Sales

Sales Team Manager [Remote WFH]

WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.

Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.

Our vision is to build the premier technology and customer focused customer operation in the Philippines.

WAGMI Solutions

About the Role

We are looking for a Cloud Security Project Engineer to coordinate and support multiple cloud security implementation projects across the ANZ region. The role will work closely with customers, partners, Sales, Support, Engineering, and Professional Services teams to ensure projects are delivered successfully and within agreed timelines and SLAs.

Key Responsibilities

Coordinate multiple Netskope cloud security implementation projects across ANZ customers.

Work with customers, partners, Professional Services Engineers, and internal teams to support successful project delivery.

Assist in project planning, including scope, deliverables, timelines, resources, and milestones.

Track project progress, risks, dependencies, and deliverables, particularly the 90-day TTL (Time to Live) requirement.

Ensure key milestones such as TTFC (Time to First Customer Contact) and TTFTS (Time to First Technical Session) are met.

Follow the Clean Order Process and coordinate orders and customer queries within established SLAs.

Coordinate technical teams and escalate issues or delays when necessary.

Support the regional Hyper-Care Support Program and contribute to process improvements.

Collaborate with Sales, Support, Engineering, and Customer Experience teams to address customer requirements.

Manage projects delivered through Netskope Partners across the assigned region.

Ensure successful project completion, handoff, and customer follow-up.

Follow Netskope policies and maintain professional communication with customers, partners, and internal teams.

Cloud Security Project Engineer

UTAK POS is a proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.

Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.

We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.

LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.

Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.

We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.

If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!

UTAK POS

<ul>
	<li>Department Leadership: You’ll lead, coach, and develop the Education &amp; Training team, ensuring trainers are supported and consistently delivering quality education.</li>
	<li>Performance &amp; Training Quality: You’ll track training KPIs, client engagement, and trainer performance while improving training standards and delivery based on results.</li>
	<li>Training Strategy &amp; Client Activation: You’ll improve training strategies and monitor completion and activation rates to help clients successfully adopt and use the system.</li>
	<li>Product Expertise &amp; Problem-Solving: You’ll maintain a strong understanding of the product’s features and workflows, helping the team provide accurate guidance and practical solutions to client challenges.</li>
	<li>Strategic Initiatives &amp; Hands-On Support: You’ll develop initiatives that encourage ongoing learning and product adoption beyond onboarding through programs like webinars, check-ins, and similar activities.</li>
	<li>Training Operations: You’ll oversee training schedules, coordination, and administrative processes to keep sessions organized and running smoothly.</li>
	<li>Client Insights &amp; Product Collaboration: You’ll identify recurring client questions, challenges, and feedback, then work with Product and Tech to communicate feature requests and opportunities for improvement.</li>
	<li>Cross-Department Onboarding: You’ll ensure all members of the company have robust and updated product knowledge, especially client-facing teams and during onboarding periods.</li>
	<li>Education Programs &amp; Materials: You’ll develop training materials, guides, presentations, and learning programs for internal teams and clients, including refreshers, webinars, and feature updates.</li>
	<li>Client Data Education: You’ll help clients understand and interpret UTAK POS reports, using sales and operational data to guide better business decisions.</li>
</ul>

Product Training Specialist

KPS Alarms started in 1990 with humble roots, Kirk (President) had a big dream to protect and enhance lives while growing KPS Alarms into one Californias largest Fire, Security, and Technology service providers. Adding on to the growth... In 2011, KPS Fire Sprinklers was launched. Since then, our founder and CEO has helped shape our results-driven culture for both companies, leading KPS Alarm to CEPro 100's #5 by volume on the top 100 list of national integrators.  This dream of protecting and enhancing lives continues with our dedicated team of professionals.  Together, they make it happen for thousands of valued customers. 

T

KPS Alarms, Inc

Duties

<ul>
	<li>Answer inbound customer calls professionally and efficiently</li>
	<li>Provide exceptional customer service while maintaining a positive attitude</li>
	<li>De-escalate customer concerns and resolve issues calmly and effectively</li>
	<li>Accurately document customer interactions and account activity</li>
	<li>Manage multiple systems and tasks simultaneously while on active calls</li>
	<li>Communicate clearly with customers regarding services, scheduling, and account information</li>
	<li>Maintain confidentiality and professionalism at all times</li>
	<li>Follow company procedures and customer service standards</li>
	<li>Collaborate with team members and management to improve customer experience</li>
</ul>

Customer Care

•  Identify and assess customers’ needs to achieve satisfaction 
•  Maintain accurate information and records in Medallion, CMS, and various portals. 
•  Handle customer complaints, provide appropriate solutions and alternatives, and reduce customer attrition. 
•  Be familiar with current KPS promotions and equipment pricing to offer upgrades and convert white glove accounts to monitored accounts. 
•  Keep records of customer interactions, process customer accounts and file documents. 
•  Handle technician requests to reduce unnecessary overtime and return trips. 
•  Other duties and responsibilities as assigned by the Manager.

Customer Support Interface 
•  Cultivate strong relationships with internal staff, customers, and builder personnel to enhance collaboration and project success. 
Other Support Services as Needed 
•  Options Coordination for new projects – Work with PC’s on starting to train on Floorplan, STX set up and verifying options in MD Project. 
•  Outbound / inbound phone support as needed 
•  Other various admin duties as needed

Remote Customer Service Representative

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Premium Business English Tutor (WFH | Up to ₱40K Monthly + Bonuses)

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Schedule 
• Minimum 25 hours/week, 2 rest days 
• Peak hours daily: 
 5:00 AM – 2:00 PM 
 3:00 PM – 6:00 PM 
 7:00 PM – 12:00 AM 
 12:00 AM – 4:00 AM 
• At least 1 weekend day preferred

Compensation &amp; Bonuses 
• ₱180–₱220/hour (per booking) 
• ~90% booking rate 
• Up to ₱40,000/month 
• Paid training + performance incentives

Bonus Stack (This Month): 
• ₱5,000 Sign-Up Bonus 
• ₱500 for completing the TEFL certification within 5 hours 
• ₱1,500 for completing and passing the client demo

Benefits 
• Stable bookings 
• Coaching and lesson support 
• Health coverage up to ₱100,000 
• Work from home 
• Launch in as early as 6 days*

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