OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

1. Customer Journey Mapping &amp; Experience Design

<ul>
	<li>Develop, update, and optimize customer journey maps across major touchpoints (lead generation, onboarding, billing, service requests, renewals, and digital interactions).</li>
	<li>Identify friction points, service gaps, and opportunities to improve customer experience using data and customer insights.</li>
	<li>Collaborate with Sales, Operations, Billing, Digital, and Marketing teams to implement journey improvements.</li>
	<li>Ensure consistency of experience and alignment with service standards and the company’s brand promise.</li>
</ul>

2. Customer Satisfaction &amp; Retention Monitoring

<ul>
	<li>Track and analyze customer satisfaction metrics (NPS, CSAT, CES), complaint trends, and service turnaround time.</li>
	<li>Monitor churn and retention rates and support the development of retention programs.</li>
	<li>Conduct customer interviews, surveys, and other feedback activities to understand expectations and pain points.</li>
	<li>Work with business units to strengthen customer engagement at high-impact moments of the journey.</li>
</ul>

3. Customer Feedback Mechanisms

<ul>
	<li>Design and execute customer feedback systems (surveys, VOC channels, digital feedback tools, post-interaction evaluations).</li>
	<li>Ensure regular and systematic collection of customer input across touchpoints.</li>
	<li>Maintain a structured approach to capturing, organizing, and analyzing customer feedback.</li>
</ul>

4. CX Data Analytics &amp; Insight Generation

<ul>
	<li>Analyze customer experience data to create actionable dashboards and reports.</li>
	<li>Connect CX performance to key business outcomes such as win rate, contract renewal probability, and overall retention.</li>
	<li>Translate insights into recommendations for journey improvements or internal process enhancements.</li>
	<li>Present findings and customer insights to management and cross-functional teams.</li>
</ul>

5. Cross-Functional Collaboration &amp; Input to Marketing

<ul>
	<li>Partner with Sales and Marketing to provide customer insights that shape communication plans, engagement activities, and customer education.</li>
	<li>Support digital and product teams with customer data and journey-related insights.</li>
	<li>Serve as an advocate for customer-centric thinking across the organization.</li>
</ul>

Qualifications

<ul>
	<li>Bachelor’s degree in Marketing, Business, Communications, or related field.</li>
	<li>Minimum 4 years of experience in Customer Experience, Marketing, or related roles; experience in utilities, energy, or service industries is an advantage.</li>
	<li>Strong analytical and problem-solving skills; ability to turn data into insight and execution plans.</li>
	<li>Experience in customer journey mapping, CX tools, or marketing automation is a plus.</li>
	<li>Excellent communication, coordination, and stakeholder management skills.</li>
	<li>Customer-centric mindset with the ability to balance business and customer needs.</li>
</ul>

Key Competencies

<ul>
	<li>Customer Experience Strategy</li>
	<li>Journey Mapping &amp; Process Improvement</li>
	<li>Customer Analytics &amp; Insight Generation</li>
	<li>Marketing Planning &amp; Execution</li>
	<li>Stakeholder Collaboration</li>
	<li>Project Management</li>
	<li>Communication &amp; Presentation Skills</li>
	<li>Adaptability in fast-growing markets</li>
</ul>

Sr. Customer Experience Officer

We are a boutique software consultancy with offices in Singapore, the UK, and the Philippines.

We specialise in enterprise platforms that perform well, scale better and are easy to maintain. We use state-of-the-art mobile, web, and distributed/cloud computing technologies.

Our Clients include established companies and start-ups in the financial services, energy, telecoms and media sectors, in the US, Europe and Asia.

Robust delivery and Client satisfaction are only one side of the story - we aim to give our Software Consultants an environment where they can grow, be productive, and be happy.

We love to work as a Team but we want individual talent and aspirations to shine. We are currently 100% remote.

Gluon Consulting Pte. Ltd.

We are looking for a Senior QA Analyst with strong experience in both manual and automated testing across web and mobile applications.

Our Client is one of the largest energy companies in South East Asia and we are developing their Customer-facing system, front-to-back. An exciting and challenging enterprise architecture using Flutter mobile, Flutter Web, Blazor.NET, and React for its front-end applications.

The ideal candidate is detail-oriented, quality-driven, and comfortable working across the full testing lifecycle, from test design to execution and reporting.

You will work closely with developers, product managers, and other stakeholders to ensure reliable, high-quality releases across platforms.

<h3> </h3>

<h3>Key Responsibilities</h3>

<ul>
	<li>Design, write, and maintain clear and comprehensive test cases for web and mobile applications</li>
	<li>Perform manual testing to validate functionality, usability, and edge cases</li>
	<li>Develop, maintain, and execute automated test suites for web and mobile platforms</li>
	<li>Execute regression, smoke, and exploratory testing as part of regular release cycles</li>
	<li>Identify, document, and track defects, ensuring clear reproduction steps and expected results</li>
	<li>Collaborate with cross-functional teams to improve test coverage and overall product quality</li>
	<li>Contribute to continuous improvement of QA processes, tools, and standards</li>
</ul>

Senior Web & Mobile QA Engineer

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

Ylopo is looking for our next MaverickRE Business Development Representative superstar. We have more inbound leads than we can handle with our current small sales team. We’re looking for a new team member who can confidently and diligently turn qualified inbound opportunities into happy customers.

You'll love this role if you are a natural-born seller who yearns to be in a true team atmosphere where a driven individual can grow to unlimited heights in one of the largest and fastest-growing industries in the world.

 

Responsibilities:

<ul>
	<li>Respond quickly and professionally to inbound leads (calls, emails, and online inquiries)</li>
	<li>Utilize sequences to proactively reach out to leads in our database</li>
	<li>Qualify leads based on set criteria and schedule appointments with the appropriate sales representative</li>
	<li>Maintain accurate and up-to-date information in our CRM</li>
	<li>Collaborate with the sales and marketing teams to optimize lead conversion</li>
	<li>Follow up with prospects to nurture relationships and re-engage cold leads</li>
	<li>Hit daily, weekly, and monthly lead response and appointment-setting targets</li>
</ul>

Business Development Representative

Our Client is one of the largest energy companies in South East Asia and we are developing their Customer-facing system, including a number of front-end applications built using different mobile and web technology stacks.

We are looking for a Product Analyst to act as the functional and application knowledge specialist for all front-end platforms.

This role is responsible for:

<ul>
	<li>maintaining official product documentation</li>
	<li>supporting first and second-line operational queries</li>
	<li>and organising structured training for internal and external stakeholders.</li>
</ul>

 

As the number and complexity of user-centric, digitised business flows increases, the Product Analyst will play a key role in ensuring that all participants in these flows can understand and use the applications quickly, accurately, and consistently.

 

<h1>Key Responsibilities</h1>

 

<ul>
	<li>Understand existing and newly introduced user flows</li>
	<li>Analyse application behaviour from both functional and UX perspectives</li>
	<li>Maintain a holistic view of end-to-end user journeys across multiple front-end applications</li>
	<li>Create, maintain, and continuously improve the full set of application manuals, including visual models and diagrams</li>
	<li>Ensure that documentation:
	<ul>
		<li>accurately reflects current system behaviour</li>
		<li>is clear, structured, and usable by both technical and non-technical audiences</li>
		<li>evolves in step with new features, enhancements, and process changes</li>
	</ul>
	</li>
	<li>Act as the single source of truth for front-end application usage and behaviour</li>
	<li>Leverage deep application knowledge and QA materials to:
	<ul>
		<li>design and deliver structured training sessions for Client-side staff</li>
		<li>assist selected external Users in understanding their steps within digitised workflows</li>
	</ul>
	</li>
	<li>Ensure training enables participants to familiarise themselves with their responsibilities quickly and effectively</li>
	<li>Serve as the primary point of contact for queries related to front-end platform operation</li>
	<li>Provide first and second-line support via chat channels, ad-hoc discussions, and scheduled meetings</li>
	<li>Systematically collect feedback, questions, and recurring issues, and feed insights back to QA, Development, and UX/UI teams for review and action</li>
</ul>

Senior Product Analyst

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

We are looking for a DevOps Engineer to support and improve our platform infrastructure, ensuring reliable application deployment and system operations. This role will be responsible for managing CI/CD pipelines, operating Kubernetes clusters, and maintaining cloud infrastructure across AWS and GCP environments. The DevOps Engineer will also support database infrastructure and automation initiatives to enhance system performance and operational efficiency. Working closely with the engineering team, this role plays a key part in maintaining system stability, scalability, and cloud security best practices.

Job Description:

<ul>
	<li>Develop and maintain CI/CD pipelines using Jenkins and ArgoCD to support automated and reliable application deployments.</li>
	<li>Operate and maintain Kubernetes clusters, including deployment troubleshooting, service scaling, and cluster monitoring.</li>
	<li>Provision and manage infrastructure using Terraform and Ansible following established standards and best practices.</li>
	<li>Manage and optimize cloud resources in AWS and GCP, including compute, networking, IAM, and storage services.</li>
	<li>Support database infrastructure operations, including building cluster servers, managing database systems, and assisting with query performance analysis.</li>
	<li>Manage and monitor database technologies such as MongoDB, PostgreSQL, Redis, and Elasticsearch.</li>
	<li>Develop automation scripts using Python, Bash, or Go to streamline operational processes and reduce manual tasks.</li>
	<li>Monitor system health, troubleshoot issues, and respond to incidents with initial investigation and escalation when required.</li>
	<li>Implement and maintain cloud security best practices, including access control and infrastructure security configurations.</li>
	<li>Maintain infrastructure documentation and continuously propose improvements to enhance system stability, efficiency, and scalability.</li>
</ul>

DevOps Engineer

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

We’re looking for a Junior Android Engineer to support the development of internal Android applications used by our operations teams. In this role, you’ll focus on building features, fixing bugs, and implementing UI using Kotlin and Jetpack Compose. You’ll contribute to clean, maintainable codebases, learn modern Android practices, and grow your technical skills under the guidance of senior engineers at Astro.

Responsibilities

<ul>
	<li>Develop and maintain Android features for internal operational applications based on product and design requirements.</li>
	<li>Perform bug fixing and minor enhancements with guidance from senior engineers.</li>
	<li>Write clean, maintainable Kotlin code following established Android best practices.</li>
	<li>Build user interfaces using Jetpack Compose and implement designs from Figma.</li>
	<li>Collaborate with Product, Design, Backend, and QA teams during feature development.</li>
	<li>Write basic Unit Tests and UI Tests for assigned tasks when required.</li>
	<li>Participate in code reviews, apply feedback, and continuously improve code quality.</li>
	<li>Support application stability and performance, including basic crash monitoring and documentation.</li>
</ul>

Android Engineer

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

We’re looking for a Freelance Android Engineer (Project Based) to support the development of internal Android applications used by our operations teams. In this role, you’ll focus on building features, fixing bugs, and implementing UI using Kotlin and Jetpack Compose. You’ll contribute to clean, maintainable codebases, learn modern Android practices, and grow your technical skills under the guidance of senior engineers at Astro.

Responsibilities

<ul>
	<li>Develop and maintain Android features for internal operational applications based on product and design requirements.</li>
	<li>Perform bug fixing and minor enhancements with guidance from senior engineers.</li>
	<li>Write clean, maintainable Kotlin code following established Android best practices.</li>
	<li>Build user interfaces using Jetpack Compose and implement designs from Figma.</li>
	<li>Collaborate with Product, Design, Backend, and QA teams during feature development.</li>
	<li>Write basic Unit Tests and UI Tests for assigned tasks when required.</li>
	<li>Participate in code reviews, apply feedback, and continuously improve code quality.</li>
	<li>Support application stability and performance, including basic crash monitoring and documentation.</li>
</ul>

Android Engineer, Project Based

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

We are looking for a highly experienced Front End Developer to build and scale mission-critical web applications supporting our Supply Chain Management System (SCMS). In this role, you will work on data-intensive dashboards and internal platforms that directly impact warehouse operations, inventory visibility, and vendor management. If you thrive in building high-performance, scalable systems and are ready to contribute from day one, this role is for you.

Responsibilities

<ul>
	<li>Develop and maintain front-end applications for the SCMS platform and supporting dashboards (Admin Dashboard, Mitra HRIS, Vendor Dashboard).</li>
	<li>Build and enhance data-intensive operational dashboards (inventory, warehouse monitoring, order tracking) with high performance and scalability.</li>
	<li>Integrate REST APIs and WebSocket services to support real-time data and backend communication.</li>
	<li>Implement complex data features such as filtering, sorting, pagination, and bulk export/import.</li>
	<li>Perform debugging and troubleshooting in staging and production environments.</li>
	<li>Conduct code reviews and ensure adherence to best practices and clean architecture principles.</li>
	<li>Collaborate closely with Backend and QA teams to ensure system stability, reliability, and performance.</li>
	<li>Optimize application performance and maintain long-term maintainability within a Next.js ecosystem.</li>
</ul>

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