At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. 

Pattern is a family of home brands with a shared mission to enjoy daily life. Since its launch in 2019, Pattern has developed and brought to market two thoughtfully made, design-forward, home-centric brands: Open Spaces and Equal Parts, and it has acquired GIR, Letterfolk, Poketo, YIELD, Onsen, and Miracle. 

The team behind Pattern Brands formerly founded Gin Lane, a brand agency that built dozens of direct-to-consumer brands and digital experiences across industries for over a decade.

Pattern Brands LLC

About the Role

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. We’re a fast-growing portfolio of home brands, and we’re looking for a detail-oriented Team Lead to manage our relationship with our outsourced Customer Experience (CX) agency and designated team of agents.

In this role, you will help shape customers’ overall experience with our brand. The ideal candidate stays calm under pressure, takes ownership of issues, and is committed to delivering excellent service. This role serves as a key cross-functional partner, ensuring that customer insights drive meaningful improvements across technology, marketing, product, and design.

The CX Team Lead reports to the VP of Operations. This is a fully remote role for up to 40 hours per week, Monday through Friday, to be completed during EST hours.

 
Key Responsibilities

BPO &amp; Team Management: Oversee day-to-day BPO operations, including agent scheduling, performance audits, hiring, training, daily agent support, and team morale.

Strategy &amp; Operations: Own the CX roadmap, SOP updates, and handle escalated issue management (PayPal disputes, chargebacks, and review platforms).

Performance &amp; Reporting: Build and track CX KPIs (FRT, resolution time, CSAT, QA, CES) to deliver actionable performance insights to leadership.

Insights &amp; Cross-Functional Feedback: Identify customer pain points and trends in real time, sharing feedback across product, marketing, design, and tech teams to improve processes and the customer experience.

Ad-Hoc Projects: Support additional CX initiatives as requested by leadership.

Performance Management and Coaching

Customer Service

Time Management

Problem Solving

Communication Skills

Customer Service (CX) Internal Team Lead

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

About Us

SeriousMD is a HealthTech startup that operates the largest practice management application in the Philippines accompanied by NowServing, a platform connecting Doctors and Patients as well as providing healthcare services to Filipinos everywhere. Together, SeriousMD &amp; NowServing is an end-to-end healthcare platform and our sole mission is to improve healthcare through technology. Our team culture revolves around excellence, a sense of family, cooperation, and sharing.

About the Role

As a Senior Architect, you will be working as part of our Product Team in designing software solutions for our healthcare products.

<ul>
	<li>Design software solutions to integrate systems from 3rd party vendors and various stakeholders</li>
	<li>Able to effectively communicate design solutions to stakeholders the team</li>
	<li>Work with a cross-functional team to deliver the best consumer experience possible</li>
	<li>Lead a team of developers from backend to frontend systems</li>
	<li>Responsible in leading the team in locating and directing resolutions for critical issues related to hardware and software system</li>
	<li>Experienced in working with monolithic and microservices architectures</li>
	<li>Experienced with working SQL Databases with MSSQL Server as a plus</li>
	<li>Familiarity with NoSQL databases using MongoDB and LevelDB is a plus</li>
	<li>Familiarity with Nodejs, Typescript, C#, ASP.NET and ASP.NET Core is a plus</li>
	<li>Familiarity with VueJS and ReactNative is a plus</li>
</ul>

Software Architect

About NowServing

NowServing connects patients with healthcare providers across the Philippines. We're building new growth channels beyond our current digital marketing to reach more Filipinos who need healthcare.

The Opportunity

You'll build and own entirely new patient acquisition channels that we're not currently working on. Think: partnerships with brands and local businesses, community activations, offline campaigns, and experimental digital channels. This is a high-ownership role for someone who wants to create growth engines from scratch.

What You'll Own

<ul>
	<li>Partnership channel: Build relationships with brands, retailers, community organizations, and local businesses to reach patients where they are</li>
	<li>Campaign execution: Design and launch co-marketing promotions, joint events, and local activations</li>
	<li>New channel testing: Explore and test acquisition channels we haven't tried yet (examples: SMS campaigns, podcast sponsorships, healthcare events, professional associations, radio, print, community programs)</li>
	<li>Performance tracking: Measure what's working, learn fast, and scale winning channel</li>
</ul>

You'll Thrive Here If You

<ul>
	<li>You're a natural relationship builder who can pitch and close partnerships</li>
	<li>You're comfortable creating structure where none exists - you will create the playbook</li>
	<li>You can handle trying things that might not work - learning excites you</li>
	<li>You want to own entire channels, not just execute tasks someone else designed</li>
	<li>You understand Filipino consumer behavior and local market dynamics</li>
	<li>You're equally comfortable planning a community event and analyzing campaign data</li>
</ul>

Creative Thinking

Persuasion and Negotiation

Sales and Marketing Knowledge

Competitor Analysis

Business Development

Market Research

Public Relations (PR)

Growth Marketing Specialist

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

LinkIT 360 is an information technology and digital solutions company specializing in mobile Value-Added Services (VAS), digital platforms, software development, system integration, and technology-based business solutions.

We support telecommunications operators, enterprises, government institutions, and strategic partners in developing, implementing, and monetizing scalable digital solutions. With operations and business exposure across Southeast Asia, LinkIT 360 combines technology, commercial strategy, and industry expertise to deliver reliable solutions that drive revenue growth, operational efficiency, and digital transformation.

LinkIT 360

Key Responsibilities:

<ol>
	<li>Online Medical Consultation</li>
</ol>

<ul>
	<li>Provide professional medical consultations via chat-based telemedicine platform.</li>
	<li>Assess patient conditions accurately through online interactions.</li>
	<li>Deliver evidence-based medical advice and treatment plans.</li>
</ul>

<ol>
	<li>Online Sick Leave &amp; E-Prescription</li>
</ol>

<ul>
	<li>⁠Issue online medical certificates (sick leave letters) in accordance with applicable medical regulations.</li>
	<li>Provide electronic prescriptions when medically appropriate.</li>
	<li>Ensure compliance with Thailand medical and telehealth regulations.</li>
</ul>

<ol>
	<li>Clinical Documentation &amp; Compliance</li>
</ol>

<ul>
	<li>Maintain accurate digital medical records.</li>
	<li>Ensure patient confidentiality and data privacy standards are upheld.</li>
	<li>⁠Follow standard operating procedures (SOP) for telemedicine services.</li>
</ul>

<ol>
	<li>Collaboration &amp; Continuous Improvement</li>
</ol>

<ul>
	<li>Communicate effectively in English with the international management team.</li>
	<li>Participate in training, case discussions, and telemedicine development programs.</li>
	<li>Contribute to improving telehealth service quality and patient experience.</li>
</ul>

Freelance Telemedicine Physician Thailand

The Nurse Navigator is a registered nurse who serves as the central point of contact for patients and families moving through the care continuum. The Navigator identifies and removes clinical, financial, logistical, and psychosocial barriers to timely care; coordinates appointments, testing, and referrals across providers and settings; and provides education and support from initial contact through treatment and follow-up.

Working within a multidisciplinary team, the Navigator promotes continuity of care, improves patient understanding of the treatment plan, supports adherence, and contributes to reduced avoidable emergency department visits and readmissions. The role blends direct patient interaction, care coordination, and program-level quality work.

Patient Navigation and Care Coordination

<ul>
	<li>
	Serve as the consistent, identified point of contact for assigned patients and their caregivers across the episode of care.
	</li>
	<li>
	Conduct initial and ongoing assessments to identify clinical, financial, transportation, language, health literacy, cultural, and psychosocial barriers to care.
	</li>
	<li>
	Track pending results and outstanding orders; ensure findings are communicated to the ordering provider and, as appropriate, to the patient.
	</li>
</ul>

Patient Education and Support

<ul>
	<li>Provide evidence-based education on diagnosis, treatment options, medications, self-management, symptom monitoring, and warning signs requiring escalation.</li>
	<li>Deliver education at an appropriate health literacy level and in the patient's preferred language, using interpreter services when needed.</li>
	<li>Support shared decision-making by helping patients formulate questions, understand options, and communicate their goals and preferences to the care team.</li>
	<li>Provide emotional support and reinforce coping strategies; recognize distress and refer to social work, behavioral health, chaplaincy, or community resources.</li>
	<li>Connect patients to financial counseling, insurance and prior authorization assistance, prescription assistance programs, transportation, nutrition support, and other community resources.</li>
	<li>Educate patients on advance care planning and advance directives where appropriate.</li>
</ul>

Documentation, Quality, and Program Development

<ul>
	<li>Document all navigation activities, assessments, interventions, communications, and outcomes accurately and timely in the electronic health record.</li>
	<li>Collect and report navigation metrics — for example, time to treatment, barriers identified and resolved, no-show rates, patient volume, and patient satisfaction.</li>
	<li>Participate in quality improvement initiatives, process improvement projects, and accreditation or certification survey readiness.</li>
	<li>Contribute to the development of navigation protocols, pathways, patient education materials, and standard work.</li>
	<li>Participate in community outreach, screening events, and education programs as assigned.</li>
</ul>

Medical Industry Knowledge

Relationship Management

Complex Problem-Solving

Problem Sensitivity

Record Keeping

Quality Assurance

Nurse Navigator

1. Company Overview
Nova Virtual Solutions and Nova Tech is a modern virtual assistant company that blends human expertise with in-house web development. We provide high-quality administrative, creative, and operational support to businesses and professionals worldwide. Our built-in technology assistant, that uses cutting edge technology to shape the user interfaces and experiences of our software products.  This includes Nova Care’s EVV system and various web and mobile applications developed by Nova and it's affiliated organizations gives enhanced productivity by automating routine tasks, improving workflow efficiency, and ensuring fast, accurate support to our clients.

2. Mission Statement

Our mission is to empower individuals and businesses by delivering reliable, efficient, and tech-enhanced virtual assistance that simplifies operations and supports growth.

3. Vision Statement

We aim to become a global leader in hybrid virtual support, where human intelligence and advanced automation work together to create seamless productivity experiences.

4. Services Offered

Administrative Support: Email management, scheduling, data entry, document preparation.
Customer Support: Responding to inquiries, ticket management, customer follow-up.
Business Operations: Project coordination, CRM upkeep, reporting.
Social Media Assistance: Basic content scheduling, marketing campaigns, engagement tracking and research.
AI-Enhanced Automation: Chat assistance, automated reminders, workflow optimization powered by application affiliated to Nova Tech.

5. Our Technology Assistant: NovaTech AI

NovaTech AI is an integrated virtual technology assistant designed to streamline tasks, automate repetitive processes, and deliver quick insights. It works alongside our human assistants to:
Automate scheduling and reminders
Provide real-time research and information
Generate reports and summaries
Increase accuracy and reduce turnaround time
Support clients 24/7

6. Target Clients

Our services are tailored for:

Clients who with to optimize their productivity by using Virtual Assistant's services such as:

Awareness of the specific protocols and policies, with healthcare experience
Provide clear directions for the policies and procedures to the clients, by providing a tailored contact number for each entity.
Email responses and coordination, minutes of the meeting and daily activity reminders.
Tracking and reminders for any deadlines and nearing due tasks.
Knowledge about marketing and platforms niche (Indeed, Meta, LinkedIn, Instagram) 
Tech skills to keep track of time and compliances, providing assistance in filling out forms, etc.
HIPAA compliant Virtual Assistants


Nova Virtual Solutions

Role overview

We are looking for a senior quality assurance automation engineer / quality assurance lead to lead our quality engineering initiatives. you will help transition our testing practices from manual verification to a reliable automation framework integrated into our software delivery process.

The role focuses on automated testing, application quality, database performance, security, data protection, production monitoring, and manual testing.

Key responsibilities

Automated testing

Build and maintain automated end-to-end test suites using cypress and playwright.

Automate critical workflows including employee onboarding, document generation, electronic signatures, document uploads, visit verification, and timesheets.

Maintain component and unit tests using vitest and react testing library.

Identify gaps in test coverage and improve automated regression testing.

Backend and api testing

Write integration and unit tests using pytest and pytest-django for django applications.

Write automated tests using phpunit for laravel applications.

Implement openapi schema testing using drf-spectacular and swagger.

Test authentication, user permissions, api inputs, and security controls.

Help prevent breaking changes between backend services and frontend applications.

Continuous integration and quality gates

Integrate automated tests into gitlab pipelines.

Configure automated quality checks for staging and production branches.

Configure test environments using postgresql, mysql, mariadb, and redis.

Enforce code quality standards using eslint and prettier.

Performance and database testing

Identify and prevent n+1 database query problems.

Verify database query optimization in django and laravel.

Monitor background workers using celery and laravel horizon.

Test batch processing reliability and failed job recovery.

Security and data protection

Ensure testing processes follow applicable hipaa and data protection requirements.

Prevent protected health information and personally identifiable information from appearing in logs or test results.

Create anonymized test data using factory-boy and faker.

Verify that error responses do not expose stack traces, environment variables, or sensitive information.

Production monitoring

Monitor sentry and uptime kuma for application issues and regressions.

Investigate production issues and help identify root causes.

Convert production issues into automated regression tests.

Manual testing

Maintain the portal manual qa masterlist and regression test documentation.

Conduct smoke testing for major deployments and infrastructure changes.

Test third-party integrations such as google recaptcha, turnstile, and calendly.

Document testing procedures and release validation steps.

Requirements

Strong experience in quality assurance and test automation.

Hands-on experience with cypress and/or playwright.

Experience with backend and api testing.

Experience with pytest, pytest-django, and/or phpunit.

Familiarity with django, laravel, and rest apis.

Experience with gitlab pipelines or similar continuous integration systems.

Understanding of database testing and query optimization.

Familiarity with postgresql, mysql, mariadb, redis, and background job processing.

Strong analytical and problem-solving skills.

Ability to work independently and collaborate with development teams.

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