We're a small Dutch tech company building ComChamp - the central nervous system for organisations. Today it's a CRM and Customer Journey Orchestration platform. Our clients are energy and telecom companies in the Netherlands who use it to run everything from lead intake to proposals to service delivery, without stitching five tools together.

Where it's going: an Agentic Communication Hub, where AI agents handle routine interactions, hand off to humans for complex ones, and operate within the same journeys and audit trails. Same workflow, executed by a person or an AI. That's what we're building toward.

ComChamp

<h3>The role:</h3>

You'll own the space between what we want to build and what our customers are asking for. Your job is to understand both well enough to make a defensible call, write it down clearly, and get it built. We're not looking for a backlog administrator or a project manager. We're looking for someone who can sit with a stakeholder describing a symptom and leave with a clear picture of the underlying process, the actual problem, and the constraints around it.

<h3>What you'll do:</h3>

<ul>
	<li>
	Own the backlog end-to-end - you decide what gets built next and why, and you keep the team clear on both.
	</li>
	<li>
	Do the business analysis - get past what people ask for to what they actually need: the process behind it, the constraints around it, the edge cases nobody mentioned.
	</li>
	<li>
	Design the solution. Map the business process, define the logic and the edge cases, and produce a specification the team can build from without guessing.
	</li>
	<li>
	Run the product rhythm. Refinement, planning, acceptance together with an international team and Dutch clients.
	</li>
</ul>

 

<h3>What we offer:</h3>

<ul>
	<li>
	Salary in line with your capabilities
	</li>
	<li>
	Fully remote, with at least 4 hours of daily overlap with Dutch business hours (we'll align on a fixed window together).
	</li>
	<li>
	Long-term contract, as we're not looking for a quick project, we're building a team.
	</li>
	<li>
	Real ownership and influence on what we build and how.
	</li>
	<li>
	A small friendly team betting seriously on AI-driven development. We experiment with the newest capabilities constantly, always tied to real deliverables. 
	 
	</li>
</ul>

Product Owner

Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently.

Expedock

Key Responsibilities

<ul>
	<li>Quoting against network inquiries: Prepare, send out, and gather feedback against inquiries arriving from our network partners.
	<ul>
		<li>Basis of quotation: mainly CW and specially designated excel files, both LCL and FCL, mainly DAP destination quotations that could be set up from readily available ratelists, and communicated in written form in English.</li>
	</ul>
	</li>
	<li>Rate Card Creation: Build comprehensive rate cards in Excel based on specific client requests, focusing on various origin and destination port pairs.</li>
	<li>Margin Application: Accurately apply designated profit margins and pricing instructions provided by the Rate Card Manager to base rates.</li>
	<li>System Administration: Enter, update, and manage rate card data within the CargoWise TMS (Transportation Management System) and designated excel sheet</li>
	<li>Customer Communication: Serve as the primary point of contact for clients regarding rate card inquiries. Answer questions related to freight validity, shipping line details, and port-to-port routing. This is to be negotiated internally still, communication especially with Hungarial local clients might face language barriers.</li>
	<li>Internal Coordination: Collaborate seamlessly with the internal Sales and Operations teams.</li>
	<li>Quote Modification: Process client feedback (e.g., requests for rate reductions or route modifications), coordinate internally for approval, and update rate cards accordingly. See same as with customer communication.</li>
	<li>Operational Handover: Once a rate card receives a "green light" from the client, accurately transition the order to the Operational team for shipment execution.</li>
</ul>

Sales Support Specialist for Airfreight and Seafreight

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards and have been certified ISO 27001:2022 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP, Azure)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

<ul>
	<li>Delivers defined project outcomes on time, within budget and with a high level of quality</li>
	<li>Aligns project with overall program policies, roadmap, constraints and plans. Prioritizes tasks and resolves issues/conflicts</li>
	<li>Governs and resolves risks and issues that impact project delivery across different content disciplines (SW development, SW Testing, Infrastructure)</li>
	<li>Responsible for the overall project communication plan and manages relationships with project stakeholders</li>
	<li>Maintain &amp; improve the standard approach for Agile Projects </li>
	<li>Coordinate and manage expectations of the client</li>
	<li>Manage resources and team to be able to deliver to client expectations</li>
	<li>Attend client meetings and briefs.</li>
</ul>

Project Manager Work From Home

Cast (Buri Technologies) is an e-learning startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Content Creation - Our company assists learning organizations in the creation and design of e-learning content. Once the organization turns over the technical material, we handle both instructional design and the actual production of the e-learning content. We work with the technical expert to create a high quality online course.

Cast LMS - We provide a personalized learning management system that helps companies make easy to use asynchronous e-learning delivery possible on iOS, Android, and Web

Learn more about Cast here: https://castlms.com/


Cast LMS (Buri Technologies Inc.)

Cast LMS (Buri Technologies, Inc.) is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Our team is one of the few development houses in the country that have won educational technology awards abroad. We are looking for individuals who seek challenges and aspire to change the Philippine e-learning landscape by helping organizations build their training materials for the future.

We are a completely remote company but we have an office in Quezon City.

Purpose:

To help implement our two services that assist our customers build and design the future of learning for their companies:

<ul>
	<li>Cast, a learning management system used by multiple institutions to scale and deliver learning online</li>
	<li>Customized e-learning content creation that allows companies to build tailor-fit content that handles their unique and proprietary training needs.</li>
</ul>

Responsibilities:

<ul>
	<li>Directly manage and coordinate concerns with our companies key customers</li>
	<li>Handle customer inquiries and support requests for our proprietary learning management system Cast LMS. Train customers on how to use our system.</li>
	<li>Coordinate with our engineering team to resolve requests and build new product features that solve customer problems</li>
	<li>Coordinate with both the customer and our instructional content production team to help them produce custom e-learning courses for our customers</li>
	<li>Conducts research and generates qualified leads segregated according to industry based on the ideal target market</li>
	<li>Contribute to a growing technology team in building a world-class product</li>
	<li>Learn the basics of programming (mentorship and training will be provided to non-programmers)</li>
</ul>

Account Manager | Work from Home

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Website Project Manager | Client Facing | Remote

UTAK POS is a proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.

Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.

We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.

LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.

Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.

We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.

If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!

UTAK POS

Do you enjoy teaching people, solving real problems, and helping others feel confident using new technology? Are you someone who can simplify complex ideas and make learning feel easy and approachable?

As a Digital Training Associate, you’ll guide clients from onboarding to everyday success with UTAK POS. You’ll work closely with business owners and their teams, helping them understand the system, answering real questions, and making sure they feel supported every step of the way. Beyond training, you’ll also help improve how we onboard and support MSMEs as we continue to grow.

<ul>
	<li>Client Onboarding: You’ll help new clients get started smoothly by guiding them through setup and early product use.</li>
	<li>Training Delivery: You’ll conduct 1-on-1 and group training sessions that are clear, practical, and easy to follow.</li>
	<li>Product Education: You’ll explain key features, benefits, and real-world use cases so clients can confidently apply what they learn in their daily operations.</li>
	<li>Client Support: You’ll answer questions, help troubleshoot issues, and provide simple solutions that help clients navigate the system confidently.</li>
	<li>Make the Product Click: You’ll break down complex processes into easy-to-understand lessons for both tech-savvy and non-tech-savvy users.</li>
	<li>Client Engagement: You’ll regularly check in with clients to support ongoing learning and ensure they continue getting value from the product.</li>
	<li>Training Improvement: You’ll gather client feedback and help improve training materials, processes, and delivery methods over time.</li>
	<li>Cross-Team Collaboration: You’ll work closely with product, support, tech, and sales teams to stay aligned on updates and client needs.</li>
	<li>Organization &amp; Tracking: You’ll maintain accurate training records, client progress notes, and feedback to keep operations organized and efficient.</li>
	<li>On-Ground Support: You may visit client stores or locations when needed to conduct in-person trainings and better understand their operations.</li>
</ul>

Digital Training Associate

Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

Role: Growthbacker (Sales)

Key Responsibilities:

<ul>
	<li>Outbound Calling &amp; Appointment Setting</li>
	<li>Make high-volume outbound calls daily to prospects using company-provided scripts and outreach sequences.</li>
	<li>Qualify leads, build rapport, and book appointments with business owner.</li>
	<li>Sales Execution &amp; Closing</li>
	<li>Conduct high-quality Business Evaluation Meetings with pre-qualified leads to assess client needs, pain points,</li>
	<li>and goals to deliver compelling, consultative presentations aligned with company solutions and client objectives.</li>
</ul>

Qualifications

<ul>
	<li>You’re a Great Talker: You can speak clearly, listen well, and build trust quickly over the phone.</li>
	<li>You Have “Grit”: You don’t mind hearing “no” because you know it brings you one step closer to a “yes.”</li>
	<li>You’re a Quick Learner: You can follow a script but also think on your feet when a client asks a tough question.</li>
	<li>You’re Goal-Oriented: You love hitting targets and are driven by seeing your name at the top of the leaderboard.</li>
</ul>

Non-negotiables

<ul>
	<li>At least 1 year of BPO sales calling experience or any role involving communication with English-speaking clients</li>
</ul>

Technical Requirements:

<ul>
	<li>Intel Core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required</li>
	<li>Windows 10 or MAC OS is acceptable</li>
	<li>RAM: At least 8GB RAM with 60GB free hard disk space available</li>
	<li>Headset with a noise-canceling feature</li>
	<li>High Definition Webcam</li>
	<li>Stable internet connection of at least 10 MBPS</li>
	<li>Secondary equipment</li>
</ul>

Documentation Needed: (To set your expectations, many clients are ready to hire immediately, even on the same day. Both are required to allow us to match you with opportunities faster and avoid delays after your interview)

<ul>
	<li>Philippine National Police (PNP) Clearance</li>
	<li>National Bureau of Investigation (NBI) Clearance</li>
</ul>

NOTE: To increase your chances of being shortlisted, please make sure to attach your updated resume.

We look forward to reviewing your application!

Sales Specialist

Are you a digital-savvy communicator who loves helping clients win online? Do you thrive at the intersection of design, technology, and customer success? If you get excited about websites, digital strategy, and making a real impact for real estate professionals across North America — this role was built for you.

About the company

Agent Image is a premier, privately held web design and internet marketing solutions company — the go-to platform for real estate professionals worldwide. Their culture is open, fast-paced, casual, and accountable. They don't just build websites; they build careers and lasting client relationships. 
 
This role is sourced by Hire Manila, a leading recruitment partner connecting driven Filipino talent with global tech and creative companies.

What you'll do:

Own client relationships

<ul>
	<li>Be the primary point of contact — guide clients from onboarding through a seamless website launch.</li>
</ul>

Bridge clients &amp; dev team

<ul>
	<li>Translate client needs into clear briefs and keep projects on scope, on time, and profitable.</li>
</ul>

Drive digital strategy

<ul>
	<li>Proactively advise clients on improving their online presence using industry best practices.</li>
</ul>

Deliver best-in-class service

<ul>
	<li>Continuously add value through top-tier support and help shape "best-in-class" product standards.</li>
</ul>

Project management targets

<ul>
	<li>25+ Active accounts managed per month</li>
	<li>10+ Launches or design completions monthly</li>
	<li>6+ Positive client reviews per month</li>
	<li>≤1 Valid escalation per quarter</li>
	<li>Handle add-on products including logo and map designs alongside core website accounts</li>
	<li>Proactively review websites for issues, errors, and revisions — including proofreading — before clients or QA flag them</li>
	<li>Launch projects with little to no QA tweaks through careful pre-launch checks</li>
	<li>Zero out non-contacts; maintain consistent attendance and hit all monthly performance metrics</li>
	<li>Complete and pass Advanced IDX training after onboarding</li>
	<li>Establish smooth, cross-department communication so all teams meet or exceed client expectations</li>
</ul>

What we're looking for

<ul>
	<li>Background in art and design </li>
	<li>At least 1 year of customer support experience servicing US or North American clients</li>
	<li>Excellent written and spoken English with at least a neutral North American accent</li>
	<li>Experience with internet-based products: web hosting, web design, or similar</li>
	<li>Strong project management skills — juggle multiple tasks, hit strict deadlines</li>
	<li>Highly adaptable, goal-driven, detail-oriented, and a genuine team player</li>
</ul>

Nice to have

<ul>
	<li>Salesforce</li>
	<li>WordPress</li>
	<li>Digital marketing</li>
	<li>Real estate knowledge</li>
</ul>

Schedule: Mon–Fri, 9 AM–6 PM PST (night shift PH time)

Digital Strategist | Remote

About Expedock:

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent &amp; cutting-edge technology to enable businesses to unlock their full potential.

Who We Need: 

we are looking for a risk ops analyst to ensure robust aml/cft compliance, risk management, and regulatory adherence in alignment with mas regulations and internal policies for our client. the role involves executing supporting merchant onboarding, due diligence, risk assessments, transaction monitoring, and acting as liaison for audits including and not limited to support data extraction and periodic reporting.

What You'll Do 
1. Risk Assessment and Mitigation

<ul>
	<li>
	conduct thorough kyc and cdd checks for onboarding
	</li>
	<li>
	resolve alerts and level 1 findings, and escalate per policies and procedures
	</li>
	<li>
	assist with transaction monitoring activities 
	 
	</li>
</ul>

2. Regulatory Compliance

<ul>
	<li>Ensure compliance with all relevant regulatory requirements, including anti-money laundering (aml), know-your-customer (kyc), and data privacy laws.</li>
	<li>Conduct regular compliance audits and assessments to identify and address any non-compliance issues, as directed.</li>
</ul>

3. Fraud Prevention

<ul>
	<li>Support in fraud prevention strategies, including resolving of alerts from monitoring systems</li>
	<li>Investigate and analyze fraudulent transactions to identify patterns and improve prevention measures.</li>
	<li>Collaborate with cross-functional teams to enhance fraud detection and prevention capabilities.</li>
</ul>

4. Operational Risk Management

<ul>
	<li>Identify, assess, and mitigate operational risks that could impact the company's business operations, financial performance, or reputation.</li>
	<li>Support and maintain business continuity plans to ensure resilience in the face of disruptions.</li>
	<li>Assist to provide guidance and training for relevant processes.</li>
	<li>Assist with fostering a culture of risk awareness and compliance within the organization.</li>
</ul>

Why Expedock

<ul>
	<li>Health Stipend &amp; Service Break Incentives: Access a dedicated health care subsidy/allowance and structured, paid service breaks after 3 months of successful collaboration.</li>
	<li>Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.</li>
	<li>Autonomous Remote Collaboration: Enjoy the freedom of a work-from-home set up backed by a highly communicative operational team that values professional growth and efficient delivery.</li>
	<li>Streamlined Project Onboarding: Transition seamlessly into the workflow with comprehensive system walkthroughs and client calibration documentation to ensure high-accuracy project delivery.</li>
</ul>

Candidate Data &amp; Privacy Notice

By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:

<ul>
	<li>Evaluate your qualifications and suitability for current and future roles</li>
	<li>Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience</li>
	<li>Maintain talent pools for future opportunities, where permitted by law</li>
</ul>

We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.

Risk Ops Analyst

Real Time Marketing Is Your Trusted Full-Service Digital Marketing Agency For Growing Your Home Service Business

Experience the real-world impact of a top digital marketing agency that moves as fast as your service calls. Since 2016, Real Time Marketing has provided a holistic, full-stack approach tailored specifically for the home services industry. We partner with HVAC, plumbing, roofing, and electrical providers to scale their digital presence through high-precision SEO, GEO, and AI-driven discovery. By prioritizing transparent processes, closed-loop reporting, and tangible results we ensure every marketing dollar is tied directly to a closed invoice. No long-term contracts; just proprietary software, expert data control, and data-driven strategies that keep your board full and your revenue growing.

Real Time Marketing Solutions, Inc. 

We are seeking an experienced and strategic SEO Manager to lead our digital marketing company's SEO initiatives and drive organic growth. This role is responsible for developing and executing SEO strategies that improve search visibility, increase qualified traffic, and support business growth.

The ideal candidate has proven expertise in On-Page SEO, Content SEO, Off-Page SEO, Internal Linking, Google Business Profile (GBP) optimization, Local SEO, and AI-powered SEO workflows. You will develop scalable strategies, optimize processes, leverage AI tools, and ensure all SEO efforts align with search engine best practices and business objectives.

Responsibilities:

SEO Strategy &amp; Leadership

<ul>
	<li>Lead SEO strategy and roadmap for the company and clients.</li>
	<li>Develop and execute campaigns that increase organic traffic, rankings, conversions, and revenue.</li>
	<li>Oversee On-Page, Off-Page, Content, GBP, and Media SEO initiatives.</li>
	<li>Establish SEO standards, workflows, and best practices.</li>
	<li>Stay current with Google algorithm updates, AI advancements, and industry trends.</li>
	<li>Provide leadership, guidance, and mentorship to the SEO team.</li>
</ul>

On-Page SEO

<ul>
	<li>Develop and implement advanced on-page optimization strategies.</li>
	<li>Optimize meta titles, descriptions, headers, URLs, internal links, images, schema markup, and content.</li>
	<li>Conduct keyword research, competitor analysis, and content gap analysis.</li>
	<li>Identify opportunities to improve rankings, user experience, and organic performance.</li>
</ul>

Content SEO

<ul>
	<li>Lead SEO-driven content strategy and planning.</li>
	<li>Collaborate with writers to produce high-quality, search-optimized content.</li>
	<li>Ensure content aligns with search intent, keyword strategy, and Google's E-E-A-T guidelines.</li>
	<li>Manage content audits, refreshes, and ongoing optimization.</li>
</ul>

Off-Page SEO

<ul>
	<li>Develop and manage link-building, digital PR, authority-building, and outreach campaigns.</li>
	<li>Monitor backlink profiles and identify opportunities to strengthen domain authority.</li>
	<li>Internal Linking</li>
	<li>Build and maintain strategic internal linking frameworks.</li>
	<li>Improve website architecture, crawlability, topical authority, and user navigation.</li>
</ul>

GBP &amp; Local SEO

<ul>
	<li>Serve as the company's Google Business Profile expert.</li>
	<li>Develop and execute GBP optimization strategies to improve local visibility.</li>
	<li>Manage local SEO initiatives, including citation management, review optimization, Google Maps visibility, and Local Pack rankings.</li>
	<li>Drive qualified local lead generation through effective local search strategies.</li>
</ul>

AI-Powered SEO &amp; Automation

<ul>
	<li>Leverage AI tools to improve keyword research, content optimization, SEO audits, competitor analysis, reporting, and workflow automation.</li>
	<li>Ensure AI-assisted content meets quality, originality, accuracy, and SEO standards.</li>
</ul>

Media Management

<ul>
	<li>Manage the Media team to support SEO growth initiatives.</li>
	<li>Align media campaigns with SEO, content, digital PR, and brand authority strategies.</li>
	<li>Identify opportunities for content promotion and link acquisition.</li>
</ul>

Analytics &amp; Reporting

<ul>
	<li>Monitor SEO performance using industry-leading tools.</li>
	<li>Analyze traffic, rankings, conversions, and key SEO metrics.</li>
	<li>Prepare reports with actionable insights and recommendations.</li>
	<li>Use data to continuously refine strategies and improve results.</li>
</ul>

Filipino SEO Manager Remote

1. Company Overview
Nova Virtual Solutions and Nova Tech is a modern virtual assistant company that blends human expertise with in-house web development. We provide high-quality administrative, creative, and operational support to businesses and professionals worldwide. Our built-in technology assistant, that uses cutting edge technology to shape the user interfaces and experiences of our software products.  This includes Nova Care’s EVV system and various web and mobile applications developed by Nova and it's affiliated organizations gives enhanced productivity by automating routine tasks, improving workflow efficiency, and ensuring fast, accurate support to our clients.

2. Mission Statement

Our mission is to empower individuals and businesses by delivering reliable, efficient, and tech-enhanced virtual assistance that simplifies operations and supports growth.

3. Vision Statement

We aim to become a global leader in hybrid virtual support, where human intelligence and advanced automation work together to create seamless productivity experiences.

4. Services Offered

Administrative Support: Email management, scheduling, data entry, document preparation.
Customer Support: Responding to inquiries, ticket management, customer follow-up.
Business Operations: Project coordination, CRM upkeep, reporting.
Social Media Assistance: Basic content scheduling, marketing campaigns, engagement tracking and research.
AI-Enhanced Automation: Chat assistance, automated reminders, workflow optimization powered by application affiliated to Nova Tech.

5. Our Technology Assistant: NovaTech AI

NovaTech AI is an integrated virtual technology assistant designed to streamline tasks, automate repetitive processes, and deliver quick insights. It works alongside our human assistants to:
Automate scheduling and reminders
Provide real-time research and information
Generate reports and summaries
Increase accuracy and reduce turnaround time
Support clients 24/7

6. Target Clients

Our services are tailored for:

Clients who with to optimize their productivity by using Virtual Assistant's services such as:

Awareness of the specific protocols and policies, with healthcare experience
Provide clear directions for the policies and procedures to the clients, by providing a tailored contact number for each entity.
Email responses and coordination, minutes of the meeting and daily activity reminders.
Tracking and reminders for any deadlines and nearing due tasks.
Knowledge about marketing and platforms niche (Indeed, Meta, LinkedIn, Instagram) 
Tech skills to keep track of time and compliances, providing assistance in filling out forms, etc.
HIPAA compliant Virtual Assistants


Nova Virtual Solutions

Key Responsibilities

▪ Billing — Preparing and issuing invoices accurately and on schedule based on hours worked or contracted scope.

– Tracking VA timesheets/hours and reconciling them against client agreements.

– Following up on outstanding payments and resolving billing questions or disputes.

– Maintaining clean billing records and reporting on receivables.

▪ Client Contracts — Drafting, sending, and managing client service agreements and renewals.

– Handling scope changes, rate updates, and contract amendments.

– Maintaining an organized, current contract repository and tracking key dates.

▪ Client Calls — Hosting introductory/discovery calls to understand client needs and requirements.

– Running regular check-ins to confirm satisfaction and surface issues early.

– Acting as the escalation point for client concerns and coordinating resolution internally.

▪ Client &amp; VA Onboarding — Onboarding new clients — welcome, expectation-setting, tools/access setup, and documentation.

– Onboarding newly placed VAs to the client — introductions, scope, schedule, and ways of working.

– Ensuring both sides have what they need for a strong start and a clear point of contact.

– Coordinating with the HR &amp; Recruitment Specialist on requirements and placements.

Client Coordination Specialist

We are seeking a motivated Android Developer with a backend mindset to design, build, and maintain Jetpack Compose-driven applications backed by Node.js services. The ideal candidate is comfortable owning features end-to-end — from crafting declarative interfaces to building and consuming the APIs that power them. You'll work closely with designers, product managers, and senior engineers to deliver polished, full-stack mobile experiences. 
Key Responsibilities 
Jetpack Compose Development &amp; Feature Delivery 
 • Build and maintain Android applications using Jetpack Compose as the primary UI framework. 
 • Create reusable, composable UI components following MVVM architecture. 
 • Leverage Kotlin Coroutines and Flow for reactive data flows and concurrency. 
 • Implement navigation, state management, animations, and gesture handling using Compose idioms. 
 • Translate Figma designs into pixel-accurate, responsive Compose layouts across device sizes and form factors. 
Node.js Backend Development 
 • Develop and maintain RESTful APIs using Node.js with Express or Fastify. 
 • Design database schemas and perform CRUD operations with PostgreSQL or MySQL. 
 • Implement authentication flows, middleware, and input validation on the server side. 
 • Write clean, documented API endpoints that the Android layer consumes directly. 
 • Support deployment and environment management using Docker, PM2, or cloud platforms. 
Integration &amp; Code Quality 
 • Connect Compose UI to backend services using Retrofit, OkHttp, or Ktor Client. 
 • Handle JSON serialization and deserialization with Kotlin Serialization or Gson. 
 • Participate in code reviews, giving and receiving constructive feedback across both codebases. 
 • Use Git for version control and follow consistent branching strategies. 
Performance, Debugging &amp; Monitoring 
 • Profile and optimize Compose rendering performance using Android Studio Profiler. 
 • Monitor and triage crashes using Firebase Crashlytics. 
 • Log, monitor, and debug Node.js services using tools like Morgan or Datadog. 
 • Ensure smooth performance across supported Android versions and device types. 
Continuous Learning &amp; Growth 
 • Stay current with Jetpack library updates, new Android APIs, and Google I/O announcements. 
 • Follow Node.js ecosystem developments including framework updates and security patches. 
 • Share knowledge with the team through demos, documentation, or internal tech talks. 
 • Explore emerging patterns such as Glance for widgets, Material 3, and server-driven UI.

Android Developer

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Success Team

The Thumbtack Service &amp; Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.

About the role

As a Customer Success Specialist (CSS), you bring our Thumbtack mission to life! This is a part of our inbound/outbound sales and success efforts, where you would work specifically to resolve customer plans to service their homes. By handling customer requests through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of customer needs, profile requests, and more specifically service inquiries. Our best representatives are enthusiastic individuals who thrive in a fast-paced revenue-driving environment that builds customer trust, loyalty, and drive departmental goals. 

The ideal candidate will have a proven track record in outbound and inbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet customer and departmental needs. 

What you’ll do

<ul>
	<li>Partner with our customers by listening to their needs and providing the best solutions - you’re the expert! </li>
	<li>Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance, improvement, and repair projects.</li>
	<li>Participate in at least 55 inbound and outbound calls per day with our users to determine the best solution to get jobs done.</li>
	<li>Successfully build rapport with the customers and be able to anticipate their needs</li>
	<li>Identify opportunities to cross-sell additional products or services to existing customers.</li>
	<li>Actively listen to customer concerns, have the ability to probe, and be able to provide recommendations when necessary.</li>
	<li>Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller.</li>
	<li>Proactively follow up with customers via SMS and/or email.</li>
	<li>Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, customer satisfaction, and net promoter scores.</li>
	<li>Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.</li>
	<li>Make independent and insightful decisions while keeping the customer and company needs in mind.</li>
	<li>Engage with team members through weekly development sessions, training, and support interactions that help build each other. </li>
</ul>

Sales and Marketing Knowledge

Customer Service

Communication Skills

Customer Experience & Sales Specialist

PT Sinergitas Indonesia Muda adalah perusahaan yang bergerak di industri makanan dan minuman (F&B), menaungi brand-brand lokal seperti Suweger Indonesia dan URBN Kopi. Didirikan pada Agustus 2019 oleh tiga anak muda kreatif yang pada saat itu masih menempuh kuliah di Kota Surabaya, perusahaan ini lahir dari semangat untuk menciptakan pengalaman kuliner yang segar, relevan, dan penuh inovasi.
Berkantor pusat di Rungkut, Surabaya, PT Sinergitas Indonesia Muda kini telah mengembangkan lebih dari 40 outlet dan armada yang tersebar di wilayah Surabaya dan Sidoarjo. Dengan mengusung semangat kolaborasi, keberanian dalam bereksperimen, serta kepekaan terhadap tren pasar, kami terus bertumbuh menjadi Industri lokal F&B yang berpengaruh di Jawa Timur.
Kami percaya bahwa tempat kerja seharusnya menjadi ruang tumbuh — tempat di mana ide-ide baru dihargai, tantangan dihadapi bersama, dan prestasi diapresiasi. Jika kamu adalah individu yang berani, penuh inisiatif, dan ingin berkembang bersama brand lokal yang sedang naik daun, maka PT Sinergitas Indonesia Muda adalah tempat yang tepat untukmu.
Bersama kami, ciptakan karya. Tumbuh. Berarti.

Suweger! Indonesia & URBN Kopi - PT Sinergitas Indonesia Muda

<ul>
	<li>Melaksanakan dan mengawal pelaksanaan proyek/event sesuai arahan manajemen, dengan target, timeline, serta anggaran yang telah ditentukan.</li>
	<li>Melakukan koordinasi dengan tim internal dan eksternal guna memastikan kelancaran proyek.</li>
	<li>Menjalankan dan mengawal proyek terkait efisiensi operasional serta peningkatan penjualan (Melingkupi pengadaan, perbaikan, dan pemanfaatan aset).</li>
	<li>Memberikan masukan dan evaluasi teknis/non-teknis terkait pelaksanaan project untuk memastikan efektivitasnya.</li>
</ul>

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