FMIDC History

First Multi-Tech Industrial and Development Corporation (FMIDC) was established in 1993 as a trading company supplying a wide range of products, from refurbished aircraft seats to concrete and wooden poles. With the emergence of mobile telecommunications and power distribution in 1998, FMIDC began shifting its product line focus into Automatic Transfer Switches, Transient Voltage Surge Suppressors, Fire Rated Cables, and Generator Sets.

From a small-scale venture, FMIDC has expanded into an enterprise. It became the sole distributor of ASCO Power Technologies in the Philippines. Due to its active presence in the telco industry in 1996, the company developed and pioneered the Comprehensive Preventive Maintenance (CPM) Program for Generator Sets and Airconditioning Systems. The range of services expanded in 2009, covering Telecommunication Works, Site Audit of the transmission system and repair
of the microwave, through Sel Telecom.

In 2015, FMIDC established FMIDC Maintenance and Services Inc. (FMS Inc.). Its mission is to provide facility maintenance and related services to various industries. In 2017, the company moved to its new office building and marked its growth by rebranding. To progress in the digital era, FMIDC became an official distributor of Schneider Electric Philippines and Vertiv’s DC Power Systems. 

With the company’s proven expertise and reliability, FMIDC is a reliable partner for telcos, utilities, contact centers, data centers, manufacturing, residential, and commercial establishments.

The company has already supplied and commissioned 7,000 ASCO Transfer Switches, some packaged with generators, and more than 12,000 ASCO Surge Protective Devices. FMS Inc. also maintained 6,000 cell sites, acquired a nationwide contract in the banking and financial institution industry, and is currently partnering with Common Tower Builders.

First Multi-Tech Industrial and Development Corporation

Position Summary: 
This position is responsible for leading and overseeing the testing and commissioning, after-sales support, and maintenance activities relevant to FMIDC’s core products and clients’ equipment; providing technical support to the Sales and Business Development Department, attend meetings and biddings when necessary.

Organizational Setting: 
Reports to: Project Supervisor and Manager 
Coordinates with: Co-Technical Engineers, Sales Executives and Engineers, Clients 
Supervises: Technicians and Sub-contractors

Essential Duties and Responsibilities: 
1. Provides technical support to the Sales and Business Development Department with regard to FMIDC’s core products. 
2. Prepares quotations, technical specifications, technical drawings, and the like. 
3. Implements assigned projects within the scope of work, schedule, and budget. 
4. Attend meetings, bidding, and the like. 
5. Supervises technicians and subcontractors. 
6. Provides daily updates to Project Supervisor and Senior Project Manager

Sr. Project Engineer

Triplex Enterprises Inc, is among the top & biggest paper converters in the Philippines, with facilities located in Makati & Paranaque. We specialize in paper converting, roll slitting, rewinding, sheeting, and cutting. With 45 years of paper trading & converting experience, we import & convert various grades of paper & paper board for industrial, packaging, education, food service, consumer products, advertising, etc.

Triplex Enterprises Incorporated

Job Description

 
A Production Head ensures that manufacturing equipment and tools function 
properly and increase an organization’s efficiency. Their duties include building 
production schedules, making sure production processes stay within budgets and 
deadlines and reviewing the productivity of an organization’s manufacturing 
equipment.

 
For their daily tasks and performance evaluations, every member of the production 
team will reach out directly to the Production Head. Production Head will routinely 
interact with these team members to assist them in setting and achieving goals that 
raise their level of expertise, productivity, and efficiency.

 
Responsibilities 
● Supervise the entire main in-house production and ensure operation runs 
smoothly and in accordance with the right procedure. 
● Empower all In-House Superiors’ and Maintenance team to target the set 
goals from Production to Packaging up to Dispatching. 
● Ensure that all Supervisors will execute the workflow system. Put into action 
plans and strategies for the factory to be more systematic and organized. 
● Take responsibility in all activities that occur in the factory, monitoring of 
production, warehouse meetings and schedules, machine and equipment 
maintenance schedules, work schedules and budget maintenance and cost 
effectiveness of the factory and quality of products. 
● Ensure compliance of workers that they will abide by the Safety rule of the 
company. 
● Conduct performance reviews to all In House Supervisors and Maintenance 
personnel and ensure training needs and areas for improvement determined 
and attended. 
● Estimate cost and set the quality standards of the products inside the factory. 
● Check the selection and maintenance equipment. 
● Work with managers to implement the company’s policies and goals. 
● Perform other tasks that may be assigned by the Management.

Production Head

<ul>
	<li>Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.</li>
	<li>Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.</li>
	<li>Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.</li>
	<li>Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.</li>
	<li>Maintains quality service by establishing and enforcing organization standards.</li>
	<li>Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.</li>
	<li>Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests.</li>
	<li>Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; implementing change.</li>
	<li>Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures.</li>
	<li>Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending action.</li>
	<li>Contributes to team effort by accomplishing related results as needed.</li>
</ul>

Production Supervisor

Job Description

<ul>
	<li>Drive and operate trucks.</li>
	<li>Follow instructions; locate and read location and road maps.</li>
	<li>Pre-inspect truck.</li>
	<li>Pick up goods and materials, verify loads for accuracy, and deliver them as instructed.</li>
	<li>Load and unload cargo.</li>
	<li>Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times.</li>
	<li>Complete and verify paperwork for accuracy</li>
	<li>Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.</li>
</ul>

Driving

Driving Skills

Delivery Driver

Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

Overall Role Purpose:

Identify, develop and prioritize initiatives that will improve the quality of service to DHL customers, inbound / outbound transit time and the overall cost position. Develop relationships with National Customs and other regulatory authorities.

Customer External:

Customers

• Contact at top management level to communicate DHL progress, activities, and plans.

• Understand customer needs and devise specific solutions if required.

• Promote company’s interest to expand customer base.

• Advise on how to facilitate customs clearance and how to reduce logistics cost.

Internal:

Country Manager

• Advise on how to facilitate customs clearance and how to reduce logistics costs.

• Support strategic initiatives with regulatory authorities.

• Represent DHL in Business/Industry/Media Forums

National Gateway Director

• Interpret and implement regulatory guidelines.

• Set strategies, plans, and process for custom in specific country.

Other functions

• Provide technical support to the National Commercial and GMNC Groups

Other functions (National Commercial and GMNC group)

Provide technical support to the National Commercial and GMNC Group.

Stakeholder External:

Industry Associations, Airport authorities, Brokerage

• Coordinate and support for the overall benefit of the industry

Customs broker:

• Keep closely monitor against SLA to improve the performance related DHL KPI and reduce clearance cost.

• Maintain good relationship.

Regulatory authorities

Represent DHL interests at all levels of Customs &amp; Regulatory administration with professionalism and integrity.

Act as the company representative in discussions &amp; negotiations with customs authorities &amp; other border agencies.

Present initiatives to and actively lobby Government and other regulatory authorities to facilitate the customs clearance process.

Stakeholder Internal:

Regional Customs Management

• Work closely with the Regional Customs and Regulatory Affairs Managers in the develop of regional/country strategies and tactic.

Operations Management, Hub / Gateway departments

• Work closely with the Operations Management team to identify, develop, and priorities initiatives that will improve the quality of service to DHL customers, inbound / outbound transit time and the overall cost position.

• Work with the Sales groups to advise customers only customs/trade regulations and with country operations management to streamline clearance activity and lower cost.

Organizing and Planning

Action Planning

Business Analysis

Attention to Detail

Problem Solving

Operations Research

Public Relations (PR)

Customs & Regulatory Affairs Manager

Rustan Marketing Corporation or RMK is one of the several companies under the Rustan Group of Companies. It was established in 1964 and is now a leading nationwide wholesale distributor of various international prestige brands. With a network of more than 700 wholesale and retail outlets in key cities and trading centers nationwide, Rustan Marketing Corporation has well established itself as a fully-integrated distribution service company with multi-distribution channels that include department stores, major supermarkets, drugstore chains, convenience stores, wholesalers and sub-distributors.

Rustan Marketing Corporation

We are seeking a dynamic and results-driven Sales Officer to support the growth of our newly launched premium skincare brand, within dermatology and aesthetic clinics. The ideal candidate will have prior experience as a Medical Representative, with a strong understanding of clinical environments and the ability to effectively promote skincare or pharmaceutical products to healthcare professionals. This role involves regular field visits, building strong relationships with clinic staff, and driving sales performance in line with the brand’s strategic direction.

Medical Industry Knowledge

Relationship Management

Persuasion and Negotiation

Sales and Marketing Knowledge

Selling

Sales Officer with med rep experience

PwC Philippines has been providing professional services in the Philippines for over 100 years. We stick to the highest quality standards in delivering audit and assurance, tax and advisory services within and outside the Philippines.



PwC Philippines

A career within Assurance Support services, will provide the opportunity to support our engagement teams and clients by providing advice and counsel on accounting, financial reporting, and strategic business issues. In joining, you’ll help ensure a complete and relevant exchange of information among our consultants and in turn with engagement teams and clients, provide experts advice on a variety of specific topics, support engagement teams in resolving complex issues, and supporting clients and their subsidiaries in evaluating the potential impact of accounting and reporting standard setting initiatives. You’ll develop strong relationships with our engagement teams and established audit clients and enhance our ability to meet greater investor expectations with the challenges of an increasingly complex business environment.

Responsibilities

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

<ul>
	<li>Use feedback and reflection to develop self awareness, personal strengths and address development areas.</li>
	<li>Delegate to others to provide stretch opportunities, coaching them to deliver results.</li>
	<li>Demonstrate critical thinking and the ability to bring order to unstructured problems.</li>
	<li>Use a broad range of tools and techniques to extract insights from current industry or sector trends.</li>
	<li>Review your work and that of others for quality, accuracy and relevance.</li>
	<li>Know how and when to use tools available for a given situation and can explain the reasons for this choice.</li>
	<li>Seek and embrace opportunities which give exposure to different situations, environments and perspectives.</li>
	<li>Use straightforward communication, in a structured way, when influencing and connecting with others.</li>
	<li>Able to read situations and modify behavior to build quality relationships.</li>
	<li>Uphold the firm's code of ethics and business conduct.</li>
</ul>

Senior External Audit Associate

<ul>
	<li>Advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing indirect taxes, dispute resolution, and global enterprise tax solutions</li>
	<li>Help our clients identify and reduce tax risks, meet compliance obligations, implement tax strategies that complement business and operational objectives, resolve disagreements with tax authorities, and manage tax accounting and reporting issues</li>
	<li>Engage in projects dealing with International tax, mergers and acquisitions, state and local tax accounting, regulatory processes, tax reporting and strategy</li>
</ul>

Tax Associate (CPA)

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies, and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As an Intern / Trainee, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Responsibilities

<ul>
	<li>Be curious and try new things</li>
	<li>Learn about how PwC works as a business and adds value to clients</li>
	<li>Think broadly and ask questions about data, facts, and other information</li>
	<li>Support research, analysis, and problem-solving using a variety of tools and techniques</li>
	<li>Produce high-quality work that adheres to the relevant professional standards</li>
	<li>Keep up-to-date with technical developments for an area of specialism</li>
	<li>Handle, manipulate and analyze data and information responsibly</li>
	<li>Communicate confidently in a clear, concise, and articulate manner - verbally and in materials produced</li>
	<li>Embrace different points of view and welcome opposing and conflicting ideas</li>
	<li>Uphold the firm's code of ethics and business conduct</li>
</ul>

Tax Intern

The Moongig platform is a game-changer for healthcare professionals. It offers them the freedom to choose work opportunities that fit their lifestyle while providing a sustainable income. On the other hand, our platform enables healthcare providers to access a vast pool of qualified and verified healthcare workers, enabling them to fill their vacancies swiftly with the right talent. We save providers time and reduce the overhead cost of managing a flexible workforce, making them more productive. Most importantly, all our actions serve a single mission: Improving the lives of Filipino healthcare workers here and abroad.


Moongig

Role Overview

We’re looking for a driven and networked Medical Sales Representive to join our growing commercial team. This is not a typical pharma sales role—instead of selling medical products, you will be selling Moongig’s platform and services to healthcare institutions that need qualified, on-demand healthcare professionals.

Ideal for candidates with 2–3 years of experience as a Medical Representative, this role requires strong sales ability, an understanding of the healthcare landscape, and the ability to build lasting relationships with decision-makers in hospitals, clinics, and care facilities.

Key Responsibilities:

<ul>
	<li>Business Development &amp; Sales
	<ul>
		<li>Pitch and sell Moongig’s staffing solutions to hospitals, clinics, and healthcare providers</li>
		<li>Own and manage a sales pipeline within an assigned territory</li>
		<li>Build on your existing network of HCPs and institutional contacts to generate new leads and referrals</li>
		<li>Conduct meetings, presentations, and product demos with HR departments, department heads, and facility administrators</li>
	</ul>
	</li>
	<li>Relationship Management
	<ul>
		<li>Develop strong, trust-based relationships with key accounts and decision-makers</li>
		<li>Ensure high levels of client satisfaction and act as the first point of contact for ongoing needs</li>
		<li>Gather insights from the field to help improve service delivery and client experience</li>
	</ul>
	</li>
	<li>Strategic Input &amp; Reporting
	<ul>
		<li>Work closely with the sales and operations teams to align client acquisition with talent supply</li>
		<li>Provide feedback on market trends, competitor activity, and client needs</li>
		<li>Maintain accurate records of all client interactions and sales progress</li>
	</ul>
	</li>
</ul>

Medical Sales Representative

<ul>
	<li>Main responsibilities:</li>
	<li>Manages audit engagements in accordance with auditing and accounting standards</li>
	<li>Represents the firm to the staff and clients</li>
	<li>Prepares audit proposals ensuring that the audit plan is responsive to the client’s requirements and meets the established audit standards</li>
	<li>Manages and controls the execution of the audit engagement</li>
	<li>Reviews the working papers for each client to identify the client’s accounting problems / audit issues and ensures that the work performed is in accordance with the generally accepted auditing standards and accounting principles</li>
	<li>Trains the staff he/she supervises</li>
	<li>Evaluates and reviews the performance of the staff and discusses with them their areas of improvement</li>
	<li>Interviews job applicants and recommends the hiring of staff</li>
	<li>May be tapped to be a trainor/resource speaker for in-houses training programs</li>
	<li>May be assigned to do administrative tasks (e.g. Learning &amp; Development, Risk Management)</li>
	<li>Meets assigned revenue target</li>
</ul>

External Audit Manager

In 1999, Oriental Sheet Piling (OSP) joined forces in a strategic alliance with the European ARBED (now ArcelorMittal), the world’s largest supplier of steel foundation solutions. We become their sole distribution unit within Asia for steel sheet piles.

We combined the technical know-how of ArcelorMittal with our own local in-depth expertise in construction and engineering fields. We deliver stellar services from project planning, application and optimisation, all the way to project completion. Our goal is to captain the foundation steel industry in Asia with industry-leading support and resources.

OSP is part of Oriental Castle Group. Over the past 20 years, Oriental Castle has grown from this single foundation steel unit in Malaysia into an investment group passionate in the industries of foundational steel manufacturing, construction, engineering, infrastructure and motor dealerships.

Today, we’re engaged in diverse portfolio of industries across Asia, with headquarters in Kuala Lumpur, Penang and Shanghai. Our mission is to be known for our committed and earnest work ethic, where we bring creativity, innovation and quality into the good work we do.

We take a long term view on all our businesses with the vision to champion meaningful projects in and around our communities. To achieve this vision, we empower the great ideas and valued minds with us, with the dedication to turn these great ideas into a reality that positively transform the lives around us.


Oriental SP Inc.

Oriental Sheet Piling (OSP), part of the ArcelorMittal Group, is a leading provider of innovative sheet piling solutions in the Asia-Pacific region. We specialize in supplying sustainable, high-performance steel sheet piles used in infrastructure, construction, and marine engineering projects. With our global network and regional expertise, we aim to deliver cutting-edge solutions tailored to meet the diverse needs of our clients.

The Commercial Head will be responsible for spearheading the commercial activities of Oriental Sheet Piling in the Philippines. The role involves driving revenue growth, building and maintaining client relationships, identifying market opportunities, and overseeing end-to-end project management. The Commercial Head will collaborate closely with technical, sales, marketing, and operations teams to ensure successful project delivery and profitability.

 

Key Responsibilities:

Business Development

<ul>
	<li>Identify and develop new business opportunities in the sheet piling sector, focusing on infrastructure, marine, and construction projects.</li>
	<li>Build and maintain a robust client network, including developers, contractors, consultants, and government agencies.</li>
	<li>Work with the regional team to expand market share and increase sales within the Philippines.</li>
</ul>

Sales and Marketing

<ul>
	<li>Develop and implement effective sales strategies to meet revenue and growth targets.</li>
	<li>Oversee the marketing of sheet piling solutions, positioning Oriental Sheet Piling as the go-to provider for innovative and sustainable piling systems.</li>
	<li>Monitor market trends and competitor activity to refine business approaches.</li>
</ul>

 

Contract Negotiation

<ul>
	<li>Lead contract negotiations, ensuring favorable terms and compliance with company policies.</li>
	<li>Collaborate with the legal and finance teams to finalize contract details and mitigate risks.</li>
</ul>

 

Project Oversight

<ul>
	<li>Ensure smooth project execution by working closely with technical teams and clients, from bidding to project delivery.</li>
	<li>Manage the pricing strategy, ensuring competitive yet profitable project margins.</li>
</ul>

 

Team Leadership

<ul>
	<li>Lead and mentor the sales and commercial team, ensuring alignment with company goals and standards.</li>
	<li>Foster a culture of performance, collaboration, and continuous improvement.</li>
</ul>

 

Financial and Reporting

<ul>
	<li>Manage the commercial budget and oversee profitability of the sheet piling projects.</li>
	<li>Prepare regular commercial reports for senior management, providing insights into sales performance, market trends, and forecasts.</li>
</ul>

Commercial Head

As a Manager, you will gain experience working across a range of sectors and different products, be responsible for coaching and developing more junior team members and have the opportunity to support the team's business development activities. You will have responsibility for managing client relationships on a day-to-day basis and access to a network of support to further your development. 

<ul>
	<li>Legal and institutional analysis of infrastructure projects </li>
	<li>Procurement options analysis. </li>
	<li>Project risk assessment. </li>
	<li>Drafting / review of complex infrastructure / EPC (engineering, procurement, construction) contracts. </li>
	<li>Coordinating with financial and/or technical teams. </li>
	<li>Bid management and evaluation. </li>
	<li>Infrastructure project implementation advice (including drafting of position papers / requests for Opinion to various government regulatory agencies) </li>
	<li>Contract disputes resolution </li>
	<li>PCAB (Philippine Contractors Accreditation Board) licensing </li>
</ul>

Legal Infrastructure Manager

RUSTAN INVESTMENT AND MANAGEMENT CORPORATION (RIMCO) is a member company of the Rustan Group of Companies.

RIMCO was incorporated and registered with the Securities and Exchange Commission (SEC) on March 28, 1966. Its primary purpose is to establish, maintain, and manage investments and shares. The Company shifted its primary purpose to become an insurance intermediary to cater to the growing insurance requirements of the group.

Rustan Investment and Management Corporation

The ideal candidate will be responsible for driving growth through the acquisition of 
new clients, strategic partnerships, and expanding market reach. This role requires a proactive, entrepreneurial spirit and a deep understanding of the insurance industry and potential clients.

• Identify and pursue new business opportunities within the insurance sector. 
• Build strong relationships with potential clients and strategic partners. 
• Develop and implement effective sales strategies to meet business development goals. 
• Conduct market research to understand customer needs and industry trends. 
• Present and promote insurance products and services to prospective clients. 
• Negotiate and close deals with clients to meet revenue targets. 
• Collaborate with internal (ops) teams to tailor solutions to clients' needs. 
• Track and report sales performance, customer acquisition, and market penetration. 
• Participate in industry networking events, conferences, and workshops to foster business development. 
• Maintain a comprehensive understanding of the agency’s product offerings, policies, and underwriting guidelines. 
• Provide regular feedback on customer needs, market trends, and competitor activities to senior management.

Business Development Officer

Overall Role Purpose:

Performs the procedures for providing a consistent approach to handle un-cleared and undeliverable shipments. Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight time-frames.

Key activities:

Customer (External)

<ul>
	<li>Attend to customer need at all times in a professional, friendly and courteous manner.</li>
	<li>Shipment Delivery is to meet RDD and PU are uplifted as per RFU and no miss PU.</li>
	<li>Provide timely customer feedback to Team Leaders and Supervisor</li>
	<li>Follow up on all customer enquires</li>
	<li>Direct Customer to the right DHL department when further information are required</li>
</ul>

Customer (Internal)

<ul>
	<li>Reporting to Operations Centre Supervisor</li>
	<li>Inform Supervisors and Team Leaders on all service related issues</li>
	<li>Be accountable and honest and meet performance expectation</li>
	<li>To provide suggestion to improve operation efficiencies or business need</li>
	<li>To be able to meet special delivery or PU expectation</li>
	<li>To be able to participate in shipment sorting and unloading </li>
	<li>Carry out any task that is required by his or her superiors from time to time.</li>
</ul>

External

<ul>
	<li>To be able to work with contractors to ensure that shipments beyond a courier’s capability are attend to on a urgent basis</li>
	<li>To alert Team Leaders/Despatch Officers in advance when contractor help is required</li>
	<li>To be able to separate shipment belonging to contactor early</li>
</ul>

Internal (Customer Services Team/Dispatch Team)

<ul>
	<li>To meet the expectation of delivery and PU as per service memo by CS</li>
	<li>To provide quality feedback to customer service on service incidents when need arises</li>
	<li>To be able to communicate with Despatch / CS when customer needs changes and uses initiative to meet customer need</li>
</ul>

Internal Sales Team

<ul>
	<li>To be able to provide good sales lead to sales team</li>
	<li>To build good rapport with sales team and customer for continuous business</li>
	<li>To be able to provide quality feedback to Sales when shipment profile changes or when competitors are prospecting the customer.</li>
</ul>

Process (Shipment delivery and collection)

<ul>
	<li>Deliver without delay all inbound shipments</li>
	<li>Collect within a standard time frame, all Outbound Shipments and ensure these are passed over to Outbound Processing without delay</li>
	<li>Electronically Record via a scanner (or manually if required) all shipment process activities</li>
	<li>Ensure all cash transactions resulting from the delivery or collection of shipments</li>
	<li>Ensure the maintenance of allocated vehicle</li>
	<li>Perform duties professionally and courteously in line with Company image with respect to all road users</li>
	<li>Ensure the security and integrity of all shipments whilst in his/her care</li>
</ul>

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