LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Creative Thinking

Organizing and Planning

Relationship Management

Attention to Detail

Customer Service

Critical Thinking

Communication Skills

Website Project Manager | Client Facing | Remote

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Service Team

The Thumbtack Service Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.

About the Role

The Service Manager will be heading a team of Service Advocates responsible for ensuring that all professionals get best-in-class support whenever they contact Thumbtack Service by addressing their concerns correctly and accurately. A Service Manager's main responsibilities are ensuring that the team runs smoothly, KPIs and individual targets are met, team members are engaged and live up to our Thumbtack values, company policies are implemented, and continuous improvement of operations and processes are ensured. By effectively managing and leading the team, you help ensure that Thumbtack pros and customers are set up for success.

What you’ll do

<ul>
	<li>Lead, coach, and develop team members through regular 1:1s, huddles, and calibrations; create personalized development plans and provide ongoing feedback to help each person reach their full potential.</li>
	<li>Drive team performance and quality by monitoring KPIs, addressing performance issues, managing escalations, and ensuring consistent adherence to policies and service standards.</li>
	<li>Foster an inclusive, high-trust culture that reflects Thumbtack’s values—encouraging collaboration, engagement, and psychological safety where team members feel empowered to share ideas and suggestions.</li>
	<li>Communicate clearly and consistently by cascading updates, goals, and company programs in a timely and transparent manner, ensuring alignment across the team.</li>
	<li>Collaborate cross-functionally with partners across Operations, Training, QA, Workforce Management, Analytics, and HR to resolve issues, improve workflows, and maintain smooth daily operations.</li>
	<li>Manage core people operations including performance reviews, compensation discussions, coaching documentation, and accurate timekeeping to ensure compliance and fairness.</li>
	<li>Identify trends and drive continuous improvement by surfacing insights, refining KPIs and processes, and contributing to key projects that enhance operational efficiency and team effectiveness.</li>
</ul>

People Management

Service Team Manager [Remote WFH]

Cast (Buri Technologies) is an e-learning startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Content Creation - Our company assists learning organizations in the creation and design of e-learning content. Once the organization turns over the technical material, we handle both instructional design and the actual production of the e-learning content. We work with the technical expert to create a high quality online course.

Cast LMS - We provide a personalized learning management system that helps companies make easy to use asynchronous e-learning delivery possible on iOS, Android, and Web

Learn more about Cast here: https://castlms.com/


Cast LMS (Buri Technologies Inc.)

Cast LMS (Buri Technologies Inc.) is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

We are looking for individuals who seek challenges and aspire to change the Philippine e-learning landscape by helping organizations build their training materials for the future and build software products that can help educators all over the country. We seek a Product Support and Quality Specialist who enjoys helping people, solving problems, and figuring out how things work to join our team. In this role, you will provide crucial support to both our operations and engineering team, ensuring efficient daily operations.

We are a remote-first company, so you will work from home most of the time. From time to time, the team meets at our Quezon City office for activities such as Build Days, planning, or collaborative problem-solving. Some customer engagements may also require visiting a client's office, particularly for training, onboarding, or concerns that are better handled in person.

 

Responsibilities:

Assist the administrators who manage their organization's Cast LMS deployment by:

<ul>
	<li>Answering questions and help customers use Cast LMS.</li>
	<li>Understanding and resolving customer concerns whenever possible.</li>
	<li>Helping learners who contact us about access, courses, completion, and other issues, usually through email.</li>
	<li>Staying calm and helpful when a customer is frustrated or something is urgent.</li>
	<li>Asking the right questions and investigate the problem before escalating it.</li>
	<li>Keeping customers updated until their concern is resolved.</li>
</ul>

Help customers become comfortable using Cast LMS by:

<ul>
	<li>Conducting training for administrators and learners, usually online but occasionally at a client's office.</li>
	<li>Creating and updating help articles and our online knowledge base.</li>
	<li>Creating or updating walkthroughs, videos, and other guides.</li>
	<li>Improving documentation when you notice questions or problems that come up repeatedly.</li>
</ul>

Find problems before customers do by:

<ul>
	<li>Testing new and existing features.</li>
	<li>Checking important customer and learner workflows.</li>
	<li>Reproducing reported problems.</li>
	<li>Verifying that issues have been fixed.</li>
	<li>Reporting anything that does not work as expected.</li>
</ul>

You will work with our Product and Engineering teams when deeper technical investigation is needed. We will teach you our testing process and the tools you need to use.

Learning Management System LMS

Articulate (E-Learning Software)

Email Support

Chat Support

Writing

Technical Support

Product Support and Quality Specialist | Work from Home

Are you a digital-savvy communicator who loves helping clients win online? Do you thrive at the intersection of design, technology, and customer success? If you get excited about websites, digital strategy, and making a real impact for real estate professionals across North America — this role was built for you.

About the company

Agent Image is a premier, privately held web design and internet marketing solutions company — the go-to platform for real estate professionals worldwide. Their culture is open, fast-paced, casual, and accountable. They don't just build websites; they build careers and lasting client relationships. 
 
This role is sourced by Hire Manila, a leading recruitment partner connecting driven Filipino talent with global tech and creative companies.

What you'll do:

Own client relationships

<ul>
	<li>Be the primary point of contact — guide clients from onboarding through a seamless website launch.</li>
</ul>

Bridge clients &amp; dev team

<ul>
	<li>Translate client needs into clear briefs and keep projects on scope, on time, and profitable.</li>
</ul>

Drive digital strategy

<ul>
	<li>Proactively advise clients on improving their online presence using industry best practices.</li>
</ul>

Deliver best-in-class service

<ul>
	<li>Continuously add value through top-tier support and help shape "best-in-class" product standards.</li>
</ul>

Project management targets

<ul>
	<li>25+ Active accounts managed per month</li>
	<li>10+ Launches or design completions monthly</li>
	<li>6+ Positive client reviews per month</li>
	<li>≤1 Valid escalation per quarter</li>
	<li>Handle add-on products including logo and map designs alongside core website accounts</li>
	<li>Proactively review websites for issues, errors, and revisions — including proofreading — before clients or QA flag them</li>
	<li>Launch projects with little to no QA tweaks through careful pre-launch checks</li>
	<li>Zero out non-contacts; maintain consistent attendance and hit all monthly performance metrics</li>
	<li>Complete and pass Advanced IDX training after onboarding</li>
	<li>Establish smooth, cross-department communication so all teams meet or exceed client expectations</li>
</ul>

What we're looking for

<ul>
	<li>Background in art and design </li>
	<li>At least 1 year of customer support experience servicing US or North American clients</li>
	<li>Excellent written and spoken English with at least a neutral North American accent</li>
	<li>Experience with internet-based products: web hosting, web design, or similar</li>
	<li>Strong project management skills — juggle multiple tasks, hit strict deadlines</li>
	<li>Highly adaptable, goal-driven, detail-oriented, and a genuine team player</li>
</ul>

Nice to have

<ul>
	<li>Salesforce</li>
	<li>WordPress</li>
	<li>Digital marketing</li>
	<li>Real estate knowledge</li>
</ul>

Schedule: Mon–Fri, 9 AM–6 PM PST (night shift PH time)

Digital Strategist | Remote

Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently.

Expedock

About Expedock:

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent &amp; cutting-edge technology to enable businesses to unlock their full potential.

Key Responsibilities:

1. Client Support &amp; Communication

<ul>
	<li>Act as the first point of contact for tenant and landlord inquiries via phone, email, and property management portals.</li>
	<li>Provide clear, empathetic responses to customer concerns, ensuring issues are logged and resolved promptly.</li>
	<li>Maintain consistent communication with clients, updating them on progress and outcomes of their requests.</li>
</ul>

2. Service Coordination

<ul>
	<li>Liaise with contractors and property managers to schedule repairs, inspections, and maintenance works.</li>
	<li>Track service requests from initiation to completion, ensuring quality standards and timelines are met.</li>
	<li>Process contractor invoices and confirm service delivery against agreed terms.</li>
</ul>

3. Customer Experience Enhancement

<ul>
	<li>Conduct follow-up calls and surveys to measure satisfaction and identify areas for improvement.</li>
	<li>Monitor recurring issues and propose process improvements to enhance overall customer experience.</li>
	<li>Support the development of customer engagement initiatives, including welcome packs, onboarding guides, and digital communication campaigns.</li>
</ul>

4. Compliance &amp; Documentation

<ul>
	<li>Ensure all customer interactions and property-related activities comply with Uk housing regulations.</li>
	<li>Maintain accurate, audit-ready records in property management software.</li>
	<li>Track and archive safety certificates, inspection reports, and service logs.</li>
</ul>

 

Technical Requirements:

<ul>
	<li>Fiber internet (pldt Fiber, Converge, Globe Fiber, etc.) – recommended speed of 100/50 Mbps</li>
	<li>Backup internet (mobile hotspot or secondary Isp) capable of at least 20 Mbps</li>
	<li>Quiet, conducive home workspace</li>
	<li>Optional: Wired Ethernet connection preferred during work hours</li>
	<li>Optional: Power backup (Ups) if the location experiences frequent outages</li>
</ul>

 
 

Why Expedock:

<ul>
	<li>Health &amp; Benefits: Hmo coverage and leave credits after three months of engagement.</li>
	<li>Supportive Remote Environment: Work from home with a collaborative team that values growth and mutual success.</li>
	<li>Structured Training: Comprehensive onboarding and client-specific training to help you quickly master workflows.</li>
</ul>

 
 

Candidate Data &amp; Privacy Notice:

By submitting your application to Expedock, you consent to the collection, use, and processing of your personal information for recruitment purposes. Your data will be used to:

<ul>
	<li>Evaluate your qualifications and suitability for current and future roles</li>
	<li>Communicate with you throughout the recruitment process</li>
	<li>Improve our hiring processes and candidate experience</li>
	<li>Maintain talent pools for future opportunities, where permitted by law</li>
</ul>

Expedock handles candidate data with care and in accordance with applicable data protection regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.

Real Estate Customer Experience Coordinator

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

Ylopo is looking for a Tier 1 Product Support Representative to join our Manila team to work alongside our US operations group.

Goal: The primary goals of a product support specialist are to master the product and services of the company, to provide technical assistance by addressing inquiries and resolving complaints, to provide a higher level of customer support and to ensure customer satisfaction.

The primary responsibility of this role is to provide client support, troubleshooting help and guidance/training to clients and address questions and concerns on the use of our tools and systems. The Product Support Specialist will communicate with clients via phone, email and chat.

 

Responsibilities:

<ul>
	<li class="text-justify">Identify, investigate, and resolve client problems and handle technical support cases through phone, chat and email submissions.</li>
	<li>Respond (via phone/email/chat) to all clients in a timely manner to provide a high level of customer support.</li>
	<li>Maintain client confidence by keeping their information confidential.</li>
	<li>Field support calls, chat, email, and/or other communication from clients with inquiries about our systems and products.</li>
	<li>Consult with users to determine steps and procedures taken to identify and resolve the problem.</li>
	<li>Apply knowledge of computer software, hardware, and procedures to solve problems.</li>
	<li>Collaborate with other teams/departments (Client Success, Billing, Implementations, Branded Sites, Marketing, Tech Teams) to research and resolve problems.</li>
	<li>Maintain knowledge of technology innovations and trends.</li>
	<li>Performs other related duties as assigned.</li>
	<li>Develop great client relationships to keep clients excited about joining Ylopo</li>
	<li>Speak confidently and professionally with clients.</li>
	<li>Serve as subject matter expert for the Ylopo process.</li>
	<li>Learn the ins and outs of Ylopo products.</li>
</ul>

Tier1 Product Support Specialist

B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. 

We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. 

Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from.

We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people.

A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

B4B Solutions Inc.

Clear Admin People is seeking a full-time Afterhours Consultant to work with our client, an Australia-based specialist recruitment firm that connects healthcare and social care professionals with jobs across Australia.

 
Abour the Role 

As an Out-of-Hours Recruitment Support Specialist, you will play a critical role in driving after-hours operations for our client. Your primary responsibility is to support our client’s Recruitment Consultants by ensuring that all urgent job orders are filled swiftly and accurately.

Our client is a specialist labour hire company in Australia, handling casual, permanent, fixed-term, and locum placements for metro, regional, and remote communities.

 
Purpose

As an Afterhours Consultant, you will:

<ul>
	<li>Manage virtual reception for our client, handling inbound calls and emails</li>
	<li>Address all associated admin tasks</li>
	<li>Contribute to team efficiencies by accomplishing related tasks, as requested</li>
</ul>

As an Afterhours Consultant, your daily tasks may include: 

<ul>
	<li>Assist clients in their job requests (Job Orders, Shift Queries)</li>
	<li>Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness, and replacement of candidates
	<ul style="list-style-type: circle;">
		<li>As requested by Branch Consultants or client, contact and place preferred candidates</li>
		<li>Update clients on candidate who confirmed and who needs replacement</li>
		<li>Cancel candidates as requested by Branch Consultants</li>
		<li>Fill-in the vacant orders by contacting available candidates</li>
	</ul>
	</li>
	<li>Create placements, update client card and candidate card using client’s existing system</li>
	<li>Complete candidate confirmations for client rosters</li>
	<li>Ensure database is always updated</li>
	<li>Complete candidates' availability checks in preparation for consultants to do the roster</li>
	<li>Complete tasks and email requirements in a timely manner</li>
	<li>Screen resumes and booking interviews as required</li>
	<li>Conduct Reference Checks of the candidates</li>
	<li>Screen candidates to check suitability on the job orders</li>
	<li>Run virtual reception for offices as required</li>
	<li>Deal with candidate's pay queries</li>
	<li>Liaise with Branch Consultants in a professional and timely manner</li>
	<li>Contribute to team’s effort and complete all other tasks as requested or when required</li>
	<li>Perform other duties as assigned by the client and/or management.</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action

Hiring employees that can accurately follow written steps and processes ensures two things--consistent output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Written)

This test unit measures the ability to listen, understand, and follow a set of spoken instructions and remember the important details for implementation

Hiring employees that can accurately follow steps and processes dictated verbally ensures two things--same output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Verbal)

This measures ability to grasp and comprehend fully and completely explicit and implicit information of written communication.

Reading Comprehension

Afterhours Consultant | Work from Home

Amare Group is a builder of consumer brands designed for the Philippine market.

We focus on creating products that solve real problems and work as intended in real conditions. Every brand we build is grounded in clarity, discipline, and respect for the customer.

We don’t rely on hype or shortcuts. We rely on execution, accountability, and consistency. 

Amare Group Inc.

Duties &amp; Responsibilities 

The Order Confirmation Agent is responsible for ensuring orders are accurately confirmed before booking and fulfillment. The role focuses on customer verification, order accuracy, RTS prevention, resolving concerns before dispatch, and increasing order value through appropriate upselling.

1. Messenger Monitoring

<ul>
	<li>Monitor Messenger and other assigned communication channels for customer responses and requests.</li>
	<li>Check for requests to change product quantity, selection, delivery details, or other order information before confirmation.</li>
	<li>Ensure approved changes are accurately reflected in the order before booking.</li>
	<li>Coordinate with the appropriate team when corrections or clarifications are needed.</li>
	<li>Monitor messages regularly to prevent outdated or incorrect orders from being booked.</li>
</ul>

2. Order Confirmation

<ul>
	<li>Confirm all orders received through Shopify before booking.</li>
	<li>Call and/or text customers to verify:</li>
	<li>Customer name</li>
	<li>Delivery address</li>
	<li>Contact number</li>
	<li>Products ordered and quantity</li>
	<li>Total order amount</li>
	<li>Other relevant order details</li>
	<li>Ensure customers understand their order and expected delivery process.</li>
	<li>Identify customers who are unsure, no longer interested, unreachable, or requesting changes before booking.</li>
	<li>Document confirmation results and update the required order status or tracker.</li>
	<li>Escalate orders with incomplete, conflicting, or suspicious information for further validation.</li>
	<li>Follow the prescribed confirmation process consistently to minimize preventable RTS.</li>
</ul>

3. Order Upselling

<ul>
	<li>After successfully confirming an order, offer relevant additional products.</li>
	<li>Recommend products based on the customer's existing order and applicable promotions.</li>
	<li>Clearly communicate the additional product, price, and updated total before finalizing changes.</li>
	<li>Ensure all upsells are properly recorded and reflected in the order.</li>
	<li>Avoid aggressive or misleading selling practices and ensure customer consent for all additional products.</li>
</ul>

4. Order Quality &amp; RTS Prevention

<ul>
	<li>Identify orders with a higher risk of cancellation or RTS during confirmation.</li>
	<li>Record reasons for customer refusal, cancellation, requested changes, or inability to reach the customer.</li>
	<li>Flag recurring issues related to customer targeting, promotions, order information, or the confirmation process.</li>
	<li>Coordinate with Booking and Operations teams when additional validation is required.</li>
	<li>Provide accurate confirmation information to prevent downstream fulfillment issues.</li>
</ul>

5. Reporting

<ul>
	<li>Prepare accurate daily, weekly, and monthly reports covering key performance metrics, including:</li>
	<li>Total orders assigned for confirmation</li>
	<li>Successfully confirmed orders</li>
	<li>Confirmation rate</li>
	<li>Unconfirmed/unreachable orders</li>
	<li>Cancelled orders</li>
	<li>Customer-requested order changes</li>
	<li>Orders successfully upsold</li>
	<li>Upsell revenue</li>
	<li>Common customer concerns</li>
	<li>Potential RTS-related issues</li>
	<li>Other metrics assigned by management</li>
	<li>Reports must be submitted on time and contain accurate, complete, and actionable information.</li>
</ul>

6. Coordination &amp; Team Support

<ul>
	<li>Coordinate closely with Booking, Fulfillment, Operations, and Customer Service teams regarding order concerns.</li>
	<li>Provide accurate information when endorsing confirmed orders for booking.</li>
	<li>Respond promptly to internal requests related to order confirmation.</li>
	<li>Follow company policies, campaign mechanics, discount guidelines, and order-processing procedures.</li>
</ul>

Confirmation Agent

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Success Team

The Thumbtack Service &amp; Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.

About the role

As a Customer Success Specialist (CSS), you bring our Thumbtack mission to life! This is a part of our inbound/outbound sales and success efforts, where you would work specifically to resolve customer plans to service their homes. By handling customer requests through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of customer needs, profile requests, and more specifically service inquiries. Our best representatives are enthusiastic individuals who thrive in a fast-paced revenue-driving environment that builds customer trust, loyalty, and drive departmental goals. 

The ideal candidate will have a proven track record in outbound and inbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet customer and departmental needs. 

What you’ll do

<ul>
	<li>Partner with our customers by listening to their needs and providing the best solutions - you’re the expert! </li>
	<li>Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance, improvement, and repair projects.</li>
	<li>Participate in at least 55 inbound and outbound calls per day with our users to determine the best solution to get jobs done.</li>
	<li>Successfully build rapport with the customers and be able to anticipate their needs</li>
	<li>Identify opportunities to cross-sell additional products or services to existing customers.</li>
	<li>Actively listen to customer concerns, have the ability to probe, and be able to provide recommendations when necessary.</li>
	<li>Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller.</li>
	<li>Proactively follow up with customers via SMS and/or email.</li>
	<li>Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, customer satisfaction, and net promoter scores.</li>
	<li>Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.</li>
	<li>Make independent and insightful decisions while keeping the customer and company needs in mind.</li>
	<li>Engage with team members through weekly development sessions, training, and support interactions that help build each other. </li>
</ul>

Sales and Marketing Knowledge

Sales Success Specialist [B2C, Remote WFH]

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level).

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies.</li>
</ul>

VIP Web Consultant | Customer Service | Remote

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. 

Pattern is a family of home brands with a shared mission to enjoy daily life. Since its launch in 2019, Pattern has developed and brought to market two thoughtfully made, design-forward, home-centric brands: Open Spaces and Equal Parts, and it has acquired GIR, Letterfolk, Poketo, YIELD, Onsen, and Miracle. 

The team behind Pattern Brands formerly founded Gin Lane, a brand agency that built dozens of direct-to-consumer brands and digital experiences across industries for over a decade.

Pattern Brands LLC

About the Role

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. We’re a fast-growing portfolio of home brands, and we’re looking for a detail-oriented Team Lead to manage our relationship with our outsourced Customer Experience (CX) agency and designated team of agents.

In this role, you will help shape customers’ overall experience with our brand. The ideal candidate stays calm under pressure, takes ownership of issues, and is committed to delivering excellent service. This role serves as a key cross-functional partner, ensuring that customer insights drive meaningful improvements across technology, marketing, product, and design.

The CX Team Lead reports to the VP of Operations. This is a fully remote role for up to 40 hours per week, Monday through Friday, to be completed during EST hours.

 
Key Responsibilities

BPO &amp; Team Management: Oversee day-to-day BPO operations, including agent scheduling, performance audits, hiring, training, daily agent support, and team morale.

Strategy &amp; Operations: Own the CX roadmap, SOP updates, and handle escalated issue management (PayPal disputes, chargebacks, and review platforms).

Performance &amp; Reporting: Build and track CX KPIs (FRT, resolution time, CSAT, QA, CES) to deliver actionable performance insights to leadership.

Insights &amp; Cross-Functional Feedback: Identify customer pain points and trends in real time, sharing feedback across product, marketing, design, and tech teams to improve processes and the customer experience.

Ad-Hoc Projects: Support additional CX initiatives as requested by leadership.

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