LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

Who are we?
Entrepreneurs and doers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unlock the full potential of stories for everyone.

What does that mean?
We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (and tea drinkers too), curious by nature, and culturally diverse.

What are we obsessed with?
Our users. Solving complex problems and maximizing flow. Continuous learning. Building the next great storytelling product. Discovering the greatest stories ever told. Dogs (and cats), coffee, and good snacks.

How do we work?
Autonomously, collaboratively, and respectfully. We balance work, family, and play while having a great time doing meaningful work.

Work setup
Unlock the best of both worlds with a role that keeps you connected. We’re looking for passionate individuals in the Greater Toronto Area to join our team and work from our vibrant downtown Toronto office. Wattpad follows a hybrid work model where employees enjoy the flexibility to collaborate in person on exciting projects while also having the space to work from home productively.

Wattpad’s vision is to entertain and connect the world through stories. A leading global webnovel platform, Wattpad has democratized storytelling for a new generation of diverse Gen Z writers and their fans. Wattpad is part of WEBTOON Entertainment’s IP & Creator Ecosystem, where approximately 155 million monthly active users discover incredible stories in multiple formats. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!

Wattpad is part of the WEBTOON Entertainment family of brands, home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad—the world’s leading webnovel platform—WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

Wattpad

We are seeking a high-performing Customer Support Agent to join our BPO operations team. In this fast-paced, high-volume environment, you will manage customer interactions via email, delivering timely, accurate, and empathetic support. The ideal candidate is a proven multitasker with strong Zendesk expertise who thrives under pressure and consistently meets or exceeds SLA targets.

What You’ll Do:

<ul>
	<li>Handle 50–80+ concurrent user interactions daily via email, maintaining quality and accuracy across all active queues.</li>
	<li>Triage, prioritize, and resolve incoming tickets in Zendesk, applying correct macros, tags, and SLA policies with precision.</li>
	<li>Switch rapidly and efficiently between multiple tasks without loss of context or quality.</li>
	<li>Escalate complex or high-priority issues to specialized teams using correct Zendesk workflow procedures.</li>
	<li>Maintain detailed, well-structured ticket notes and documentation within Zendesk to ensure seamless case handoffs.</li>
	<li>Monitor and manage personal ticket queue to ensure zero SLA breaches; proactively surface at-risk tickets to team leads.</li>
	<li>Collaborate in real time via internal tools (Slack, internal chat) while simultaneously handling live customer cases.</li>
	<li>Contribute to knowledge base articles and FAQs to reduce repeat ticket volume.</li>
	<li>Meet or exceed KPIs including CSAT, First Reply Time, Full Resolution Time, and tickets handled per hour.</li>
</ul>

Support Associate

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

The Data Entry Support Specialist at Ylopo is responsible for supporting clients, and internal teams, with data entry tasks associated with Ylopo’s Product Support and other support teams. Primarily focused on Agent Onboarding and Offboarding for clients of Ylopo, with other tasks as assigned. 

Team members well-suited to this role will have a track record of being meticulous, detail-oriented and ability to grasp technical inputs of websites and internal systems. Attention to detail and exceptional organizational skills are a must. The ideal candidate will be responsible for accurately entering, updating, and maintaining data in our websites and systems for clients of Ylopo. This role requires a keen eye for detail, and the ability to work efficiently without error. 

Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo internal systems and understand how to navigate client websites we build. 

Responsibilities:

<ul>
	<li>The primary responsibility of this role is to process forms to enter data accurately and efficiently into designated websites and databases for Ylopo Agent Onboarding and Offboarding</li>
	<li>Verify and correct any discrepancies via email with customers and new information as it becomes available</li>
	<li>Respond via email to all clients in a timely manner to provide a high level of customer support and complete tasks</li>
	<li>Collaborate with the Branded Sites and Support Team members to ensure data consistency and accuracy across multiple platforms</li>
	<li>Ensure data integrity and security by following company protocols and procedures</li>
	<li>Organize and sort information according to specified guidelines</li>
	<li>Consistently meet the required KPIs and number of forms to process daily</li>
	<li>Perform other administrative tasks and duties as assigned</li>
</ul>

Data Entry Support Specialist

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Creative Thinking

Organizing and Planning

Relationship Management

Attention to Detail

Customer Service

Critical Thinking

Communication Skills

Website Project Manager | Client Facing | Remote

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Cast (Buri Technologies) is an e-learning startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Content Creation - Our company assists learning organizations in the creation and design of e-learning content. Once the organization turns over the technical material, we handle both instructional design and the actual production of the e-learning content. We work with the technical expert to create a high quality online course.

Cast LMS - We provide a personalized learning management system that helps companies make easy to use asynchronous e-learning delivery possible on iOS, Android, and Web

Learn more about Cast here: https://castlms.com/


Cast LMS (Buri Technologies Inc.)

Cast LMS (Buri Technologies, Inc.) is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Our team is one of the few development houses in the country that have won educational technology awards abroad. We are looking for individuals who seek challenges and aspire to change the Philippine e-learning landscape by helping organizations build their training materials for the future and build software products that can help educators all over the country. We seek a highly organized and detail-oriented Operations Assistant to join our team. In this role, you will provide crucial support to both our operations and programming team, ensuring efficient daily operations.

We are a completely remote company but we have an office in Quezon City.

 

Responsibilities:

<ul>
	<li>Conducts training for customers/clients/internal team in using the product, Cast LMS</li>
	<li>Assists in fulfilling the client's requirements</li>
	<li>Creates support articles and documentation to improve the client's experience</li>
	<li>Assists in testing new features and e-learning courses</li>
	<li>Provides insights for further improvement of product and services based on client experience</li>
	<li>Contributes to a positive and productive team environment.</li>
	<li>Performs other duties as assigned by the supervisor.</li>
</ul>

Learning Management System LMS

Articulate (E-Learning Software)

Email Support

Chat Support

Writing

Technical Support

Operations and Customer Support Assistant | Work from Home

Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

<ul>
	<li class="text-justify">Confidently and knowledgeably provide the full suite of DHL customer service offerings (eg: booking, enquiries, shipment status, tracking, etc) to all parties contacting DHL via the customer service hotline and other contact modes</li>
	<li class="text-justify">Handle customer inquiries via phone and other channels in a professional and friendly manner</li>
	<li class="text-justify">Process bookings for DHL services accurately and efficiently</li>
	<li class="text-justify">Provide accurate information on shipment tracking, delivery times, pricing, and customs requirements</li>
	<li class="text-justify">Resolve customer issues and complaints quickly while maintaining high service quality</li>
	<li class="text-justify">Deliver excellent customer experience by showing empathy, professionalism, and clear communication</li>
	<li class="text-justify">Meet performance targets (KPIs) such as call handling time, quality scores, and customer satisfaction</li>
	<li class="text-justify">Identify sales opportunities by offering additional or alternative DHL services</li>
	<li class="text-justify">Coordinate with internal teams (e.g., Operations) to resolve customer concerns</li>
	<li class="text-justify">Follow company procedures and systems while ensuring service accuracy</li>
	<li class="text-justify">Support continuous improvement by suggesting better processes and service enhancements</li>
</ul>

Conflict Resolution

Information Ordering

Time Management

Problem Solving

Customer Service Advisor

Are you a digital-savvy communicator who loves helping clients win online? Do you thrive at the intersection of design, technology, and customer success? If you get excited about websites, digital strategy, and making a real impact for real estate professionals across North America — this role was built for you.

About the company

Agent Image is a premier, privately held web design and internet marketing solutions company — the go-to platform for real estate professionals worldwide. Their culture is open, fast-paced, casual, and accountable. They don't just build websites; they build careers and lasting client relationships. 
 
This role is sourced by Hire Manila, a leading recruitment partner connecting driven Filipino talent with global tech and creative companies.

What you'll do:

Own client relationships

<ul>
	<li>Be the primary point of contact — guide clients from onboarding through a seamless website launch.</li>
</ul>

Bridge clients &amp; dev team

<ul>
	<li>Translate client needs into clear briefs and keep projects on scope, on time, and profitable.</li>
</ul>

Drive digital strategy

<ul>
	<li>Proactively advise clients on improving their online presence using industry best practices.</li>
</ul>

Deliver best-in-class service

<ul>
	<li>Continuously add value through top-tier support and help shape "best-in-class" product standards.</li>
</ul>

Project management targets

<ul>
	<li>25+ Active accounts managed per month</li>
	<li>10+ Launches or design completions monthly</li>
	<li>6+ Positive client reviews per month</li>
	<li>≤1 Valid escalation per quarter</li>
	<li>Handle add-on products including logo and map designs alongside core website accounts</li>
	<li>Proactively review websites for issues, errors, and revisions — including proofreading — before clients or QA flag them</li>
	<li>Launch projects with little to no QA tweaks through careful pre-launch checks</li>
	<li>Zero out non-contacts; maintain consistent attendance and hit all monthly performance metrics</li>
	<li>Complete and pass Advanced IDX training after onboarding</li>
	<li>Establish smooth, cross-department communication so all teams meet or exceed client expectations</li>
</ul>

What we're looking for

<ul>
	<li>Background in art and design </li>
	<li>At least 1 year of customer support experience servicing US or North American clients</li>
	<li>Excellent written and spoken English with at least a neutral North American accent</li>
	<li>Experience with internet-based products: web hosting, web design, or similar</li>
	<li>Strong project management skills — juggle multiple tasks, hit strict deadlines</li>
	<li>Highly adaptable, goal-driven, detail-oriented, and a genuine team player</li>
</ul>

Nice to have

<ul>
	<li>Salesforce</li>
	<li>WordPress</li>
	<li>Digital marketing</li>
	<li>Real estate knowledge</li>
</ul>

Schedule: Mon–Fri, 9 AM–6 PM PST (night shift PH time)

Digital Strategist | Remote

Ylopo is looking for a Tier 1 Product Support Representative to join our Manila team to work alongside our US operations group.

Goal: The primary goals of a product support specialist are to master the product and services of the company, to provide technical assistance by addressing inquiries and resolving complaints, to provide a higher level of customer support and to ensure customer satisfaction.

The primary responsibility of this role is to provide client support, troubleshooting help and guidance/training to clients and address questions and concerns on the use of our tools and systems. The Product Support Specialist will communicate with clients via phone, email and chat.

 

Responsibilities:

<ul>
	<li class="text-justify">Identify, investigate, and resolve client problems and handle technical support cases through phone, chat and email submissions.</li>
	<li>Respond (via phone/email/chat) to all clients in a timely manner to provide a high level of customer support.</li>
	<li>Maintain client confidence by keeping their information confidential.</li>
	<li>Field support calls, chat, email, and/or other communication from clients with inquiries about our systems and products.</li>
	<li>Consult with users to determine steps and procedures taken to identify and resolve the problem.</li>
	<li>Apply knowledge of computer software, hardware, and procedures to solve problems.</li>
	<li>Collaborate with other teams/departments (Client Success, Billing, Implementations, Branded Sites, Marketing, Tech Teams) to research and resolve problems.</li>
	<li>Maintain knowledge of technology innovations and trends.</li>
	<li>Performs other related duties as assigned.</li>
	<li>Develop great client relationships to keep clients excited about joining Ylopo</li>
	<li>Speak confidently and professionally with clients.</li>
	<li>Serve as subject matter expert for the Ylopo process.</li>
	<li>Learn the ins and outs of Ylopo products.</li>
</ul>

Tier1 Product Support Specialist

About Us

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

 

Why work for Ylopo?

At Ylopo we offer team members:

<ul>
	<li>a commitment to personal development,</li>
	<li>guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,</li>
	<li>excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,</li>
	<li>team building events, team lunches/ happy hours, and other company wide events</li>
	<li>a supportive, caring environment dedicated to continuous learning and growth.</li>
</ul>

Ylopo LLC is an exciting, rapidly-growing and well-funded real estate technology startup headquartered in Santa Monica, CA with a growing team based in and around Manila. We help elite real estate teams &amp; brokerages grow their business, manage their team &amp; build their brand through our cutting edge technology platform.

The personal traits we value include: being outgoing and warm, a patient problem-solver, conscientious, articulate, quick thinking, and good-humored. The day-to-day work is a fluid mix of web management, responding to client questions and concerns, technical support, and client training.

 

Responsibilities

<ul>
	<li>Be the primary point of contact and build long-term relationships with English speaking clients onboarding their new website builds</li>
	<li>Help clients through email, phone, screen-share meetings.</li>
	<li>Building and maintaining strong, long-lasting customer relationships</li>
	<li>Delegating Tasks or Project to Team members</li>
	<li>Liaising with cross-functional internal teams including the customer service team and the website design project team to improve the entire customer experience</li>
	<li>Monitor and assess client’s sites to ensure that we provide high-quality products</li>
	<li>Gathering and refining specifications and requirements based on the needs of the client.</li>
	<li>Ensuring to set correct expectations, timely and successful delivery of our solutions according to client's needs and objectives</li>
	<li>Meeting required monthly KPIs set by management </li>
	<li>Will be reporting directly to US Branded Sites Manager</li>
</ul>

Branded Sites Project Manager

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


We are hiring for our client, a fast-growing, modern ecommerce brand in the better-for-you consumer products space, selling through Shopify, Amazon, and major retail partners.

They operate in a high-performance, fast-moving environment and are looking for a highly articulate Customer Experience Specialist who thrives on ownership, precision, and thoughtful problem-solving.

This role requires exceptional written and spoken English, strong judgment, and hands-on experience using both Zendesk and Shopify to resolve real customer issues.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Customer Support

<ul>
	<li>Manage daily ticket volume across email, chat, and marketplace messaging</li>
	<li>Respond to customers clearly, professionally, and empathetically</li>
	<li>Identify root causes of issues and minimize back-and-forth</li>
	<li>Resolve order issues such as missing items, damage, delivery delays, and incorrect orders</li>
	<li>Maintain consistent brand voice across all customer communications</li>
</ul>

Shopify Operations

<ul>
	<li>Process refunds, replacements, and partial refunds accurately</li>
	<li>Create and manage discount codes and appeasements</li>
	<li>Edit orders (addresses, items, quantities) when appropriate</li>
	<li>Investigate order timelines, shipments, and fulfillment status</li>
	<li>Review fraud indicators and escalate when necessary</li>
	<li>Work directly inside order records to diagnose customer complaints</li>
	<li>Coordinate with fulfillment partners when corrections are required</li>
</ul>

Zendesk Documentation &amp; Reporting

<ul>
	<li>Accurately categorize tickets using fields, tags, and macros</li>
	<li>Escalate product quality issues with complete and organized details</li>
	<li>Identify patterns and recurring customer issues</li>
	<li>Help improve workflows, help center content, and macros</li>
</ul>

Customer Experience Specialist | Work From Home

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Experiments Team

The Experiments Team at Thumbtack is a dynamic group responsible for executing critical service models and manual workflows that support our customers and pros through new initiatives. We act as a flexible resource for the company—handling specialized manual tasks, piloting new tools and models, and partnering closely with Product, Commercial Operations, and Partnerships to ensure Thumbtack’s most vital initiatives are executed with precision.

About the Role

We’re looking for an experienced, people-first manager to lead a team of Experiments Specialists. While this role sits within the Experiments organization, your initial focus will be on driving high-quality execution of manual operational tasks and customer service delivery. This is a unique "builder" role. You will manage the day-to-day output of a frontline team while remaining highly adaptable to changing business needs. Whether the team is performing repetitive manual tasks or transitioning into more complex pilots, you will ensure the team remains high-performing, flexible, and deeply focused on the customer and pro experience.

This role requires operational rigor, strong stakeholder management, and a passion for developing both people and processes in a fast-paced, evolving environment.

What you’ll do

<ul>
	<li>Lead and mentor a team of frontline specialists, providing coaching on customer service best practices, efficiency, and quality.</li>
	<li>Set clear KPIs for manual workflows (e.g., volume, accuracy, turnaround time) and ensure the team meets or exceeds them.</li>
	<li>Lead the team through shifts in scope; keep morale high even as tasks change from manual execution to potential experiment-based work.</li>
	<li>Foster a culture of curiosity, accountability, and service excellence that aligns with Thumbtack’s values.</li>
	<li>Oversee the daily distribution and completion of manual tasks, ensuring zero backlog and high accuracy.</li>
	<li>Drive operational excellence by identifying process improvements and eliminating inefficiencies.</li>
	<li>Establish and maintain high standards for all manual work outputs, ensuring they meet the needs of internal stakeholders.</li>
	<li>Ensure frontline teams are equipped with the knowledge, tools, and support they need to deliver best-in-class service.</li>
	<li>Act as the primary liaison between the Experiments Team and partner teams including Product, Commercial Operations, and Partnerships</li>
	<li>Provide regular reporting on team capacity and throughput, and translate frontline feedback into actionable insights for cross-functional partners.</li>
	<li>Track team performance and experiment outcomes, providing structured feedback to stakeholders and leadership.</li>
	<li>Maintain tight feedback loops between frontline insights and cross-functional teams.</li>
	<li>Contribute to strategic planning for future experiments.</li>
</ul>

Sales and Marketing Knowledge

Project Management

Experiments Team Manager

Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

Job Role: Cyberbacker

Our flagship role is ideal for detail-oriented professionals who excel in organization, communication, and administrative tasks. Be the backbone of productivity for top business leaders.

Responsibilities:

<ul>
	<li>Transcription: Listen to live or recorded calls and take notes of key points discussed.</li>
	<li>Call Preparation: Prepare daily call list, meeting agendas, and materials as needed, ensuring participants have the necessary information.</li>
	<li>Schedule Coordination: Efficiently schedule meetings with clients and team members, coordinating times that accommodate all parties and managing any necessary adjustments or cancellations.</li>
	<li>Manage Reports: Prepare reports on key metrics and performance indicators within specified deadlines.</li>
	<li>Virtual File Management: Update and maintain virtual files to ensure information is organized and easily accessible.</li>
	<li>Administrative Tasks: Oversee administrative tasks, including but not limited to managing email correspondence and calendar appointments and ensuring all administrative activities are executed efficiently.</li>
</ul>

Requirements:

<ul>
	<li>Ability to work independently and solve problems proactively.</li>
	<li>A team player mindset, with a positive attitude and strong work ethic.</li>
	<li>Strong organizational and time management skills.</li>
	<li>Knowledge of digital tools and software such as Google Workspace and Zoom.</li>
</ul>

Technical Requirements:

<ul>
	<li>Intel Core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required</li>
	<li>Windows 10 or MAC OS is acceptable</li>
	<li>RAM: At least 8GB RAM with 60GB free hard disk space available</li>
	<li>Headset with a noise-canceling feature</li>
	<li>High Definition Webcam</li>
	<li>Stable internet connection of at least 10 MBPS</li>
	<li>Secondary equipment</li>
</ul>

Documentation Needed: (To set your expectations, many clients are ready to hire immediately, even on the same day. Both are required to allow us to match you with opportunities faster and avoid delays after your interview)

<ul>
	<li>Philippine National Police (PNP) Clearance</li>
	<li>National Bureau of Investigation (NBI) Clearance</li>
</ul>

NOTE: To increase your chances of being shortlisted, please make sure to attach your updated resume.

We look forward to reviewing your application!

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