Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Sales Team

At our core, the Sales team is built to grow the company. We're focused on bringing in top-tier professionals who are prepared to offer an exceptional experience for our customers. What sets us apart is our consultative sales approach, which ensures our pros deeply understand our product and stay with us longer. We're a scaling sales organization on the lookout for dynamic leaders who are ready to build with us.

About the role

As our Sales Manager, you will recruit, train, and manage a team of Sales Development Representatives (SDRs) or Account Executives (AEs). You'll serve as a coach and strategist, empowering your team to hit key performance indicators (KPIs) and overcome sales obstacles by optimizing pitches and processes. The ideal candidate has strong sales expertise and understands that building trust and rapport with our pros is crucial for long-term relationships. In this pivotal role, you will directly influence the team's growth and company revenue by surfacing key insights from sales conversations, testing new data sources and processes, and improving the quality and quantity of pros on our platform.

What you’ll do

<ul>
	<li>Team Leadership: Cultivate a high-morale, high-performance sales culture by setting and achieving ambitious team goals.</li>
	<li>Coaching &amp; Development: Train and mentor all team members, from new hires to tenured staff, on sales strategies, scripting, and processes, particularly within a remote environment.</li>
	<li>Process Improvement: Manage dynamic sales campaigns, optimize team productivity, and streamline the workflow and operations for SDRs or AEs.</li>
	<li>Strategic Feedback: Provide direct feedback to Sales Leadership, Operations, and Enablement to improve workflow efficiency and identify key training opportunities.</li>
	<li>Product Expertise: Become an expert in the product and clearly articulate its value to every professional.</li>
	<li>Performance Management: Consistently monitor and document team performance.</li>
</ul>

Salesforce

Sales and Marketing Knowledge

Closing Sales

Sales Team Manager

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Role

As a Pro Success Manager, you'll be a hands-on people leader focused on helping Pros get real, measurable value from Thumbtack. You'll lead a team of Success Specialists who drive retention, product satisfaction, and growth across their Pro portfolios. You'll ensure the team delivers consistent results through coaching, data-driven execution, and operational discipline. This role is ideal for a leader who thrives in the details — motivating people, refining playbooks, and translating insights into immediate action to reduce churn and improve satisfaction.

What you’ll do

<ul>
	<li>Lead and coach a team: Manage 8-10 Success Specialists responsible for retention, satisfaction, churn prevention, and growth.</li>
	<li>Churn prevention: Use health signals and reporting to identify risk; coach your team on recovery tactics and ensure follow-through.</li>
	<li>Drive product satisfaction: Ensure pros understand and adopt high-impact features; provide feedback loops to Product for improvement.</li>
	<li>Renewals and expansion: Support your team in executing renewals and identifying upsell opportunities with structure and consistency.</li>
	<li>Data-driven leadership: Monitor metrics (NRR, GRR, churn rate, CSAT, adoption, TTV); use insights in 1:ls and team reviews to drive performance.</li>
	<li>Process excellence: Implement playbooks for onboarding, adoption, renewal, and QBRs; identify process gaps and propose fixes.</li>
	<li>Cross-functional collaboration: Partner with Product, Marketing, and Sales to communicate Pro feedback and influence improvements.</li>
	<li>Talent development: Conduct regular coaching sessions, monitor progress toward goals, and celebrate wins that model Thumbtack's values.</li>
	<li>Pro advocacy: Encourage Pros to share success stories and promote Thumbtack through testimonials and case studies.</li>
</ul>

Customer Service

Account Management

Pro Success Manager

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

The Home Care CPAs is a woman-owned firm built around one deliberate choice: to serve a social impact industry. The people running home care agencies deserve financial partners who understand their world and show up with expertise, intention, and integrity.

The Home Care CPAs

About Us &amp; What We Need

We’re a full-service accounting firm specializing in clients in the home care industry. As we continue to grow rapidly, we’re looking for an experienced accountant to manage some of our more complex client accounts.

The ideal candidate will have a strong background in accounting, financial reporting, and financial planning &amp; analysis. Public accounting experience is a plus, and the ability to manage multiple client accounts simultaneously is essential.

We value and encourage curiosity. Sometimes we know the answer, sometimes we don’t. What’s most important is asking a question if we need help finding it. 

We’re a mom-owned business that believes work should support life, not compete with it. We take pride in being a progressive firm, committed to modernizing accounting processes and making the industry more human, approachable, and yes, even a little fun.

Key Responsibilities

<ul>
	<li>Categorize bank feed transactions in QuickBooks Online, including troubleshooting and researching items that require additional attention.</li>
	<li>Prepare and post month-end journal entries.</li>
	<li>Perform month-end account reconciliations to ensure accuracy and completeness.</li>
	<li>Conduct month-end variance analysis to identify discrepancies and areas requiring further investigation or adjustment.</li>
	<li>Finalize month-end financials to ensure timely and accurate reporting.</li>
	<li>Identify inefficiencies in accounting workflows and recommend process improvements.</li>
	<li>Respond promptly and professionally to client inquiries and provide clear, solution-oriented support.</li>
	<li>Manage a portfolio of approximately 10–15 client accounts, depending on client size and complexity.</li>
</ul>

Skills Required

<ul>
	<li>Proficiency in accounting software, especially QuickBooks Online</li>
	<li>Strong working knowledge of Microsoft Excel</li>
	<li>Comfortable learning and adapting to new tools and systems quickly</li>
	<li>Excellent attention to detail and accuracy</li>
	<li>Ability to analyze financial data to identify trends, discrepancies, and necessary adjustments</li>
	<li>Strong written communication skills with the ability to convey information clearly; effective verbal communication is also a plus.</li>
	<li>Collaborative team player with a proactive, solution-oriented attitude</li>
	<li>Curious and resourceful, with a willingness to research and investigate transactions</li>
	<li>Strong organizational and time management skills; able to handle multiple client accounts and meet deadlines</li>
	<li>Experience in public accounting or working with multiple clients is preferred</li>
	<li>Prior experience in the home care or elder care industry is a plus</li>
	<li>CPA or equivalent certification is a plus</li>
</ul>

Intuit QuickBooks Software

Analyzing Data

Financial Analysis

Attention to Detail

Reconciliation

Accounting

Microsoft / MS Excel

Staff Accountant

LinkIT 360 is an information technology and digital solutions company specializing in mobile Value-Added Services (VAS), digital platforms, software development, system integration, and technology-based business solutions.

We support telecommunications operators, enterprises, government institutions, and strategic partners in developing, implementing, and monetizing scalable digital solutions. With operations and business exposure across Southeast Asia, LinkIT 360 combines technology, commercial strategy, and industry expertise to deliver reliable solutions that drive revenue growth, operational efficiency, and digital transformation.

LinkIT 360

Key Responsibilities:

<ol>
	<li>Online Medical Consultation</li>
</ol>

<ul>
	<li>Provide professional medical consultations via chat-based telemedicine platform.</li>
	<li>Assess patient conditions accurately through online interactions.</li>
	<li>Deliver evidence-based medical advice and treatment plans.</li>
</ul>

<ol>
	<li>Online Sick Leave &amp; E-Prescription</li>
</ol>

<ul>
	<li>⁠Issue online medical certificates (sick leave letters) in accordance with applicable medical regulations.</li>
	<li>Provide electronic prescriptions when medically appropriate.</li>
	<li>Ensure compliance with Thailand medical and telehealth regulations.</li>
</ul>

<ol>
	<li>Clinical Documentation &amp; Compliance</li>
</ol>

<ul>
	<li>Maintain accurate digital medical records.</li>
	<li>Ensure patient confidentiality and data privacy standards are upheld.</li>
	<li>⁠Follow standard operating procedures (SOP) for telemedicine services.</li>
</ul>

<ol>
	<li>Collaboration &amp; Continuous Improvement</li>
</ol>

<ul>
	<li>Communicate effectively in English with the international management team.</li>
	<li>Participate in training, case discussions, and telemedicine development programs.</li>
	<li>Contribute to improving telehealth service quality and patient experience.</li>
</ul>

Freelance Telemedicine Physician Thailand

Two designers. 20,000+ doctors. Millions of patients.

That's our current ratio of team to impact. If you've worked on teams where your designs disappeared into endless review cycles, this is the opposite.

SeriousMD and NowServing are healthcare products that people actually use daily.

We need a Senior UI/UX Designer who can own product areas end-to-end, from research to shipped pixels.

 

About Us

Leapfroggr builds SeriousMD (the EMR platform Filipino doctors trust) and NowServing (connecting patients to providers nationwide). Our products handle real medical records, real appointments, real patient care.

We're a small team by design. No layers, no approvals queue, no "let's circle back." You'll work directly with our Design Lead, engineers, and founders. What you design this week can ship next week.

 

What You'll Actually Do

<ul>
	<li>Own UI/UX design for entire product areas across web, iOS, and Android.</li>
	<li>Take features from user research through wireframes through polished UI through shipped product.</li>
	<li>Build and extend our design system — we care about consistency at scale.</li>
	<li>Collaborate daily with engineering to make sure what ships matches what you designed.</li>
	<li>Run usability tests with real doctors and patients, then iterate based on what you learn.</li>
	<li>Present your work, defend your decisions, and stay open when you're wrong.</li>
</ul>

 

What We Offer

<ul>
	<li>Remote-friendly (distributed across the Philippines)</li>
	<li>Health insurance</li>
	<li>Flexible hours</li>
	<li>Paid leave (sick, vacation, maternity/paternity, bereavement)</li>
	<li>Real ownership — your name is on the work, and the work matters</li>
</ul>

 

How to Apply

Send your portfolio showing your process, not just final screens. Tell us which of our products (SeriousMD or NowServing) you'd want to work on first, and why.

Senior UI/UX Designer

We’re a full-service agency that specialises in marketing that’s backed by data science. What separates us from other companies is our continuous process of measurement, analysis, and tuning that makes sure our clients' brands not only look awesome, but that the campaigns we do live up to their expectations.

We’re anything but a set-it-and-forget-it agency. From consultation to concept to campaign, our main objective is to make our clients happy and accelerate their online success.

Spiralytics, Inc

The Operations Intern works directly with the S&amp;OM to support strategic planning, operational reporting, cross-departmental coordination, and process documentation. This role is hands-on with real operational output — not observational. The intern will touch recurring reporting cycles, help streamline workflows between departments, manage administrative processes like vendor/client accreditation, and build the documentation backbone that keeps Spiralytics' operations legible and repeatable.

Key Responsibilities:

1. Reporting Support

<ul>
	<li>Assist in building and maintaining monthly operational reports and custom reports as requested by leadership</li>
	<li>Consolidate data from multiple departments (Back Office and Performance) into consistent, decision-ready formats</li>
	<li>Maintain report templates and flag inconsistencies or gaps in source data</li>
</ul>

2. Process Improvement &amp; Cross-Department Coordination

<ul>
	<li>Support the mapping of current workflows between departments</li>
	<li>Track action items and follow through on cross-departmental initiatives assigned by the S&amp;OM</li>
	<li>Flag cross-divisional coordination issues (Back Office ↔ Performance) early, rather than letting them surface late</li>
</ul>

3. Administrative Support

<ul>
	<li>Manage vendor and client accreditation documentation — collection, tracking, follow-up, and filing</li>
	<li>Maintain accreditation status trackers and proactively flag upcoming renewals or missing requirements</li>
	<li>Handle other recurring administrative tasks that support operational continuity</li>
</ul>

4. Process Documentation

<ul>
	<li>Document workflows and SOPs as they are mapped or revised, in a consistent, reusable format</li>
	<li>Maintain and update the SOP/documentation library</li>
	<li>Test documented processes for clarity — if a process can't be followed without additional explanation, flag it for revision</li>
</ul>

5. General Operational Support

<ul>
	<li>Assist with meeting logistics, agendas, and notes for leadership or cross-functional meetings</li>
	<li>Support light research/benchmarking tasks as needed (industry practices, tools, vendor comparisons)</li>
	<li>Take on ad hoc tasks that support the core Operations functions</li>
</ul>

Leadership skills

Communication Skills

Operations Intern

The position is responsible for developing B2B and B2C iOS Apps.

The person is responsible for developing native iOS applications that runs on both iPhone and iPad. The person should be able to translate the company’s needs into functional and appealing interactive applications.

Responsibilities

<ul>
	<li>Create, maintain and improve existing iOS Applications</li>
	<li>Design and implement interactive iOS Applications</li>
	<li>Collaborate with back-end developers and UI/UX designers to improve usability</li>
	<li>Stay up-to-date on emerging technologies</li>
	<li>Get feedback from, and build solutions for, users and customers</li>
</ul>

Apple iOS Developer

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Monitoring and responding to emails regarding client, charge, and staff concerns.</li>
	<li>Check workload from client shared drive and transfer to appropriate Medical Payments drive folder.</li>
	<li>Import of ERAs and checking different Websites</li>
	<li>Monitoring of assigned workload, and delegate them to the team members.</li>
	<li>Checking of batch notations, balancing reports and follow up on missing/cut EOBs.</li>
	<li>Submit reports requested by the clients in a timely manner.</li>
	<li>Weekly checking of staff Quota reports</li>
	<li>Train team members and develop their skills.</li>
	<li>Assist superiors in directing the team towards the Company’s goals.</li>
	<li>Ensure compliance with Company guidelines and procedures.</li>
	<li>Address any conflicts that may arise within the team.</li>
	<li>Follow team and/or client’s proper procedures, policies, and methodologies as instructed.</li>
	<li>Performs other related duties as necessary or assigned</li>
	<li>Work schedules are dependent on client requirements and business needs.</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

This test unit measures the ability to type text presented on the computer screen with a minimum speed and accuracy

Unless the objective is to just transfer information to a new format or medium, information needs to get recorded in a timely and accurate manner so that the idea/thought does not get lost. And because most jobs require some amount of computer work, hiring an employee with keyboarding skills makes work more efficient. This test measures the ability to type text with minimum speed and accuracy.

Typing Speed and Accuracy

Payments Team Leader

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

We're a small Dutch tech company building ComChamp - the central nervous system for organisations. Today it's a CRM and Customer Journey Orchestration platform. Our clients are energy and telecom companies in the Netherlands who use it to run everything from lead intake to proposals to service delivery, without stitching five tools together.

Where it's going: an Agentic Communication Hub, where AI agents handle routine interactions, hand off to humans for complex ones, and operate within the same journeys and audit trails. Same workflow, executed by a person or an AI. That's what we're building toward.

ComChamp

<h3>The role:</h3>

You'll own the space between what we want to build and what our customers are asking for. Your job is to understand both well enough to make a defensible call, write it down clearly, and get it built. We're not looking for a backlog administrator or a project manager. We're looking for someone who can sit with a stakeholder describing a symptom and leave with a clear picture of the underlying process, the actual problem, and the constraints around it.

<h3>What you'll do:</h3>

<ul>
	<li>
	Own the backlog end-to-end - you decide what gets built next and why, and you keep the team clear on both.
	</li>
	<li>
	Do the business analysis - get past what people ask for to what they actually need: the process behind it, the constraints around it, the edge cases nobody mentioned.
	</li>
	<li>
	Design the solution. Map the business process, define the logic and the edge cases, and produce a specification the team can build from without guessing.
	</li>
	<li>
	Run the product rhythm. Refinement, planning, acceptance together with an international team and Dutch clients.
	</li>
</ul>

 

<h3>What we offer:</h3>

<ul>
	<li>
	Salary in line with your capabilities
	</li>
	<li>
	Fully remote, with at least 4 hours of daily overlap with Dutch business hours (we'll align on a fixed window together).
	</li>
	<li>
	Long-term contract, as we're not looking for a quick project, we're building a team.
	</li>
	<li>
	Real ownership and influence on what we build and how.
	</li>
	<li>
	A small friendly team betting seriously on AI-driven development. We experiment with the newest capabilities constantly, always tied to real deliverables. 
	 
	</li>
</ul>

Product Owner

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards and have been certified ISO 27001:2022 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP, Azure)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

<ul>
	<li>Delivers defined project outcomes on time, within budget and with a high level of quality</li>
	<li>Aligns project with overall program policies, roadmap, constraints and plans. Prioritizes tasks and resolves issues/conflicts</li>
	<li>Governs and resolves risks and issues that impact project delivery across different content disciplines (SW development, SW Testing, Infrastructure)</li>
	<li>Responsible for the overall project communication plan and manages relationships with project stakeholders</li>
	<li>Maintain &amp; improve the standard approach for Agile Projects </li>
	<li>Coordinate and manage expectations of the client</li>
	<li>Manage resources and team to be able to deliver to client expectations</li>
	<li>Attend client meetings and briefs.</li>
</ul>

Project Manager Work From Home

The position is responsible for developing B2B and B2C Android Apps.

The person is responsible for developing native Android applications that runs on both Android mobile phones and tablets. The person should be able to translate the company’s needs into functional and appealing interactive applications.

Responsibilities

<ul>
	<li>Create, maintain and improve existing Android Applications</li>
	<li>Design and implement interactive Android Applications</li>
	<li>Collaborate with back-end developers and UI/UX designers to improve usability</li>
	<li>Build solutions for users and customers</li>
	<li>Stay up-to-date on emerging technologies</li>
</ul>

Android Developer

The Client Success Manager is responsible for growing our clients’ businesses as if they are your own. An expert in digital marketing (both paid and organic), you are responsible for managing the day-to-day relationships with clients, understanding our customers’ needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our services. You are to make sure that the ideas, strategies, and optimizations proposed and implemented by our team could achieve the best business outcome for each of your clients, acting as a strategic partner to help meet their goals.

Key Responsibilities:

<ul>
	<li>Manage and grow relationships with key customers, acting as their primary point of contact.</li>
	<li>Facilitate regular performance reviews and strategy sessions.</li>
	<li>Identify opportunities for account growth or renewal in coordination with the sales team.</li>
	<li>Handle client feedback, resolve issues, and proactively manage risks. Escalate when performance is not meeting expectations</li>
	<li>Maintain an internal “marketing brief” to capture all branding guidelines, tone of voice, competitor strategies and general instructions from the client that are documented by the sales team, and passed to the implementation team. This brief also collects all learning as the implementation progresses so that new team members quickly ramp, and so that we capture knowledge and never repeat marketing experiments that did not work previously</li>
	<li>Manage the scope delivery of each team involved in the scope of each client</li>
	<li>Coordinate with teams to build weekly and monthly performance reports, evaluating data insights and optimization ideas from the client’s perspective</li>
	<li>Assess new client requests as in-scope or out of scope and work with sales and management to determine how to meet the client’s needs</li>
	<li>Learn digital marketing strategy to a level where you can assess and add to the team’s improvement plans. </li>
	<li>Act as a trusted partner to clients by proactively engaging and communicating with them to ensure that the strategic goals are aligned and met. </li>
	<li>Understand their business and target market as deeply as they do</li>
	<li>Brainstorm ideas with the client on all aspects of the scope, and overall business strategy</li>
	<li>Actively learns and masters all digital marketing skill sets, and platforms in use by the client</li>
	<li>Adhere to strict service level agreements for communication with clients. Maximum response time of 3-4 h for PH/APAC, up to 12h for US/UK.</li>
</ul>

Client Success Manager

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

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