SOUVIA (PT GEMA MULIA SEMESTA) established in 2018, a company that provides seminar kit packages, goodiebag packages, gift sets for events such as seminars, training, workshops, meetings, conventions, gatherings, anniversary, product launches, etc. SOUVIA has become the market leader for merchandise and promotional gifts in Indonesia and has been trusted by 25 of the total 34 Ministries in Indonesia and other institutions as a partner who provides for merchandise and promotional products. We have also served more than 3,000 clients from the private sector in Indonesia wich provides promotional gifts since 2018. We distributed more than 5 million pcs of products per year. We are also trusted by start ups such as Ruangguru.

SOUVIA has young people who have experience from start ups, national manufacturing companies, and multinational companies. In HR management, we use technology for monitoring such as HRIS-Kantorku, and a real time monitoring system for performance through an online dashboard. Our corporate culture prioritizes data driven decision making, and has Compassion as our corporate value with 5 core values as our pillars : care, integrity, nurture, teamwork, and achievement. We observe that the market leader for promotional products in Indonesia is still moving conventionally, so we want to transform into a provider of promotional products for corporate gifts and advertising specialty in Indonesia by prioritizing technology and automation.

PT Gema Mulia Semesta (SOUVIA)

<ul>
	<li>Bertanggung jawab dalam mengumpulkan dan mengelola testimoni dari customer, sebagai bagian dari strategi kepuasan pelanggan dan bahan promosi.</li>
	<li>Menerima dan mencatat aduan customer secara detail dalam sistem yang digunakan oleh perusahaan, termasuk informasi pelanggan, masalah yang dihadapi, dan waktu penerimaan aduan.</li>
	<li>Menyediakan solusi konkret kepada customer sesuai dengan kebijakan perusahaan, termasuk kompensasi jika diperlukan.</li>
	<li>Berkoordinasi dengan manajemen untuk mencegah masalah serupa terjadi di masa depan, serta memberikan rekomendasi perbaikan jika diperlukan.</li>
	<li>Melakukan panggilan dingin (cold calls) untuk menghubungi customer dan mendapatkan wawasan terkait kepuasan customer, potensi kebutuhan produk baru, dan peluang bisnis lainnya.</li>
	<li>Menyusun laporan bulanan yang merangkum jumlah aduan yang diterima, jenis aduan, tindakan yang telah diambil, dan tingkat kepuasan customer setelah penyelesaian.</li>
</ul>

Communication Skills

Corporate Communication

Customer Relations Paid Internship

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>
	Melakukan analisa kelayakan calon konsumen
	</li>
	<li>
	Verifikasi data konsumen, baik data kendaraan atau data pribadi
	</li>
	<li>
	Melakukan survey dan cek lingkungan ke rumah calon konsumen
	</li>
	<li>
	Menggali informasi yang lengkap dari calon konsumen BFI Finance
	</li>
	<li>
	Menjalin komunikasi dan hubungan dengan konsumen
	</li>
</ul>

Verifikator Motor Cibinong, Bogor

1. Membantu berjalannya proses end to end rekrutmen 
2. Membangun hubungan baik dengan karyawan 
3. Membuat poster lowongan kerja dan melakuka job posting di beberapa Job Portal 
4. Mengelola akun media sosial instagram rekrutmen PT. BFI Finance 
5. Melakukan dokumentasi event yang akan berlangsung

Human Capital Business Partner Internship Bogor

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Mendorong penjualan dan meningkatkan produktivitas ruang jual melalui active selling dan B2B</li>
	<li>Melakukan kegiatan dan aktivitas penjualan digital</li>
	<li>Memastikan operasional toko berjalan dengan lancar, antara lain mengatur jadwal karyawan, memastikan kesiapan sistem operasional, mengontrol ketersediaan produk dan kerapihan display, melakukan perubahan display dan visual merchandising.</li>
	<li>Memastikan pelayanan dan penanganan keluhan berjalan baik</li>
</ul>

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Verifikator Motor Cibinong, Bogor

Human Capital Business Partner Internship Bogor

Store Superintendent Gramedia Cibubur