Established on April 25, 2018, Global SME Loans Inc. (“GSLI”) is a subsidiary of Global Dominion Financing, Inc. (“GDFI”), providing financial services to small and medium-sized enterprises in the form of non-collateral loans.

With the pandemic’s economic impact on SME’s, GSLI has shifted loan products and is now providing non-collateral loans to overseas Filipino workers (for both land-based and sea-based workers).

GSLI is part of the Asialink Group of Companies and has an interest in financing, credit and collection services, banking, insurance, and human resource services.

Employees, being the backbone of the organization, have a big role in preserving this reputation. Not only by providing quality and efficient service to clients but also by conducting ourselves to the highest standards of professionalism, integrity, and commitment while doing business.

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Corporate Name: Global SME Loans Inc.
SEC Reg Number: CS201806083
Certificate of Authority Number 1166

Global SME Loans Inc.

<ul>
	<li>Assist in handling employee concerns, complaints, and conflicts professionally.</li>
	<li>Support investigations and help resolve workplace issues in compliance with company policies and labor laws.</li>
	<li>Help communicate HR policies, procedures, and code of conduct to employees.</li>
	<li>Ensure staff understand their rights and responsibilities.</li>
	<li>Plan and coordinate employee engagement activities, events, and recognition programs.</li>
	<li>Gather feedback to assess employee satisfaction and morale.</li>
	<li>Maintain employee records related to engagement and relations activities.</li>
	<li>Prepare reports or documentation for HR leadership or compliance.</li>
	<li>Promote transparency and open dialogue between management and staff.</li>
	<li>Support programs that foster a positive, inclusive, and productive workplace culture.</li>
	<li>Ensure all employee relations practices align with labor laws and company policies.</li>
	<li>Handle sensitive information with discretion and professionalism.</li>
</ul>

Employee Relations and Engagement Associate

<ul>
	<li>Supervise and lead the customer service team, including hiring, training, scheduling, and performance management.</li>
	<li>Develop and implement effective customer service policies, procedures, and standards.</li>
	<li>Handle escalated customer complaints and issues, ensuring prompt resolution.</li>
	<li>Analyze customer feedback and data to identify trends and recommend service improvements.</li>
	<li>Collaborate with other departments (sales, product, operations) to ensure a seamless customer experience.</li>
	<li>Maintain up-to-date knowledge of company products and services to support the team and customers.</li>
	<li>Prepare regular reports on team performance, customer satisfaction, and service issues.</li>
	<li>Stay current with industry trends and best practices to continuously enhance service quality.</li>
</ul>

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Employee Relations and Engagement Associate

Customer Service Manager