Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

Financial Planning &amp; Analysis - Assistant Manager 
 
Overall Objectives:

Ensures that the Business Unit plan/forecast is coherent and incorporates the directions and expectations of the management. Any risk therein is identified and discussed with the Business Unit management so that appropriate programs is crafted to address it if not mitigate the impact

Keeps the Business Unit management well informed of what’s driving their financial performance and knowledgeable of any gaps and the impact that these gaps have in the delivery of their plan/forecast

Ensures that all SBU numbers are correct and consistent across all reporting systems

Key Responsibilities:

Planning &amp; Forecasting

Ensures that the plan/forecast embodies the latest direction of the management and if there are any changes, such changes are identified and quantified

Ensures that known gaps in actual performance are addressed if not mitigated in the plan/forecast

Identifies potential areas of concern and aggressively seeks information to understand why it is in the plan/forecast

Ensures the accuracy, completeness, and reasonableness of all plan/forecast requirements to complete the full financial roll-up in a timely manner

Ensures that the plan/forecast numbers are correct and consistent in all reporting systems

Secures all assumptions and directions used in building the plan/forecast as well as the details behind the plan/forecast numbers

Reporting and Analysis

Ensures that actual data are secured to the level that is relevant both in the vertical and horizontal analysis of the SBU and BU financials as well as in the reporting packages

Provides insightful analytics on what happened and how this compares with the latest estimate, plan, and last year figures

Identifies gaps in the financial performance and how these gaps will impact the delivery of the balance-of-year and full year numbers

Communicates and coordinates promptly any material deviation to plan/forecast and identifies any potential risks and/or opportunities as a result

Prepares and ensures that the monthly reporting package presents the correct figures and provides insightful analytics

Others

Practices continuous improvement on the planning, forecast, and reporting processes to leverage available tools and systems

Provides analytics as often as deemed necessary in the completion of a project/program

Shares expertise to other members of the FP&amp;A team

Education: BS Accountancy, BS Management, BS Management Engineering

Desired: MBA, CMA or CPA

Financial Planning & Analysis Assistant Manager

Planning and Forecasting 

<ul>
	<li>Prepares overall roll-up and consolidation to generate full CIC financials and analysis, ensuring alignment with business objectives/directions and understanding the implications and drivers of changes as well as communication and presentation of results measured against plan, prior year and prior estimates.</li>
	<li>Provide CIC management with in-depth analysis of the financial statements vs Previous Estimate, Plan, Prior Year and other base comparison leading to the identification of risks and opportunities and recommendations for appropriate actions to address them.</li>
	<li>Ensures the accuracy, completeness, and reasonableness of all plan/forecast requirements to complete the full financial roll-up in a timely manner</li>
	<li>Ensures that the plan/forecast numbers are correct and consistent in all reporting systems</li>
	<li>Develop effective financial templates applicable to business models and requirements</li>
</ul>

Reporting and Analysis 

<ul>
	<li>Ensures that actual data are secured to the level that is relevant both in the vertical and horizontal analysis of the financials as well as in the reporting packages</li>
	<li>Provides insightful analytics on what happened and how this compares with the latest estimate, plan, last year figures and other base comparison</li>
	<li>Identifies gaps in the financial performance and how these gaps will impact the delivery of the balance-of-year and full year numbers</li>
	<li>Communicates and coordinates promptly any material deviation to plan/forecast and identifies any potential risks and/or opportunities</li>
	<li>Prepares and ensures that the monthly reporting package presents the correct figures and provides insightful analytics</li>
	<li>Organizes and controls all templates, schedules, reports, packages, presentation materials, references, and other supporting documents (soft or hardcopy), for common reference, and usage of the team and to different business units.</li>
	<li>Ensures all working templates, supporting schedules and information with links, formulas and logics are intact and saved in the shared folder for common reference, usage and easy update.</li>
</ul>

System Administration

<ul>
	<li>Act as administrator for consolidation and/or forecasting systems (e.g., Anaplan)</li>
	<li>Drive system enhancements and process automation to improve efficiency</li>
</ul>

Others

<ul>
	<li>Practices continuous improvement on the planning, forecast, and reporting processes (working templates &amp; reports) to leverage available tools and systems and to cater the needs of internal customers.</li>
	<li>Establishes strong and effective working relationships with the team and all business units counterparts.</li>
	<li>Other functions that may be required to ensure business continuity.</li>
</ul>

Financial Planning and Analysis Manager

Responsibilities

RPA Development

<ul>
	<li>Participate in technical evaluation and/or assessments of RPA requirements</li>
	<li>Transform non-technical, business requirements (from Business Analyst) into technical requirements</li>
	<li>Break down program specifications into its simplest elements and translate this logic into a programming language required by the RPA solution</li>
	<li>Perform RPA development tasks that leverages RPA development best practices</li>
	<li>Commit to collaborative problem solving, sophisticated design, and delivering quality results</li>
	<li>Deliver a high degree of independent and disciplined execution, ownership and responsibility for customer success.</li>
</ul>

RPA Deployment and Support

<ul>
	<li>Provide technical assistance and support during deployment</li>
	<li>Perform all necessary end-to-end setup (software &amp; middleware) on development, testing &amp; production environments</li>
	<li>Proactively identify bottlenecks and bugs, and devise solutions to mitigate and resolve these issues</li>
	<li>Maintain code quality, organization, and automation; build required architectural artifacts</li>
</ul>

RPA Projects

<ul>
	<li>Work across multiple teams (internal and external) to make necessary technical tradeoffs to meet the expected performance of the solution/product while ensuring cost and time on the project.</li>
	<li>Accountable for meeting project timelines</li>
	<li>Monitor RPA technologies, trends and advancements, and maintain/update the architectural standards accordingly.</li>
	<li>Be an RPA development SME and participate on architectural design sessions on RPA</li>
</ul>

RPA Senior Specialist

Formed in January 1998, Concepcion-Carrier Air Conditioning Company (CCAC) brings together two leaders in the air conditioning industry: Carrier Corporation of the United States and Concepcion Industries, Inc. of the Philippines. In just a few years, CCAC expanded from manufacturing window room air conditioners to becoming the market leader in virtually all categories of Heating, Ventilating and Air Conditioning (HVAC) equipment and services in the country.

CCAC brings to the Philippine market Carrier Corporation's long tradition of innovation and product excellence. It has the Philippines' largest air conditioning facility that makes a wide range of products of outstanding quality, and is recognized by customers abroad, who source from it products proudly Philippine-made.

Carrier products are designed in engineering centers and manufacturing facilities located worldwide. Spread across six continents, Carrier's global operations make it the largest manufacturer of air conditioning, heating, ventilation and refrigeration products. It is supported by a vast network of distributors, dealers, retailers, and technicians who sell, install and service Carrier products in over 170 countries.

A heritage of technological innovation. Leadership in responsible environmental stewardship. Carrier Corporation and CCAC -creating environments for life. Worldwide.

 Concepcion-Carrier Airconditioning Company 

Key Responsibilities:

<ul>
	<li>Oversee the complete service fulfillment process from order confirmation to project completion.</li>
	<li>Ensure alignment between project requirements, service execution, and customer commitments.</li>
	<li>Identify service bottlenecks, disputes, or delivery risks and coordinate timely resolutions.</li>
	<li>Lead and mentor a team of project coordinators to achieve operational and performance goals.</li>
	<li>Monitor project tickets and ensure all are resolved within established service-level agreements (SLAs).</li>
	<li>Conduct regular governance meetings with internal teams and clients to ensure smooth service delivery.</li>
	<li>Drive continuous process improvement and efficiency initiatives across project fulfillment operations.</li>
	<li>Coordinate with various departments to ensure project completion and billing accuracy.</li>
	<li>Workforce Strategy, Planning and Scheduling.</li>
	<li>Manage reporting, documentation, and performance tracking for all active projects.</li>
</ul>

Project Service Fulfillment Lead

Cortex Technologies Corporation is a wholly owned subsidiary of Concepcion Industrial Corporation, located in the Philippines. 

Cortex focuses on the design, development and commercialization of IOT solutions for the consumer and commercial/industrial sectors.

Cortex Technologies Corporation

Product Acquisition and Business Development

<ul>
	<li>Identify product gaps and recommend new product categories or lines to strengthen ConcepStore’s assortment</li>
	<li>Develop relationships with prospective brand partners and negotiate collaboration terms</li>
	<li>Drive product development by working closely with sourcing and supply chain teams</li>
	<li>Evaluate potential partners’ brand equity, alignment to ConcepStore’s values, and business viability</li>
	<li>Work with third-party brands to co-develop launch and marketing strategies</li>
</ul>

Product Strategy and Lifecycle Management

<ul>
	<li>Recommend price positioning strategies that align with consumer value perception and business profitability</li>
	<li>Monitor product performance and recommend lifecycle actions (e.g., expansion, refinement, or discontinuation)</li>
	<li>Coordinate with internal teams to ensure timely product onboarding and continuous availability</li>
</ul>

Volume Forecasting and Inventory Planning

<ul>
	<li>Forecast sales volumes for new and existing SKUs to support demand planning</li>
	<li>Align volume targets with marketing, sales, and operations teams</li>
	<li>Monitor inventory levels and proactively manage product availability to avoid overstock or stockouts</li>
</ul>

Marketing Integration and Execution

<ul>
	<li>Collaborate with the marketing team to develop launch plans and campaigns for new product acquisitions</li>
	<li>Ensure product value propositions are clearly translated in all online touchpoints</li>
	<li>Monitor campaign effectiveness and use insights to improve future product acquisition strategies</li>
</ul>

Competitive and Market Monitoring

<ul>
	<li>Stay abreast of competitor product launches, partnerships, and market movements</li>
	<li>Recommend acquisition and pricing strategies to maintain competitive advantage</li>
	<li>Provide regular insights and reports on trends, consumer behaviors, and category opportunities</li>
</ul>

Consumer Experience Alignment

<ul>
	<li>Ensure that acquired or developed products meet the expectations of ConcepStore’s core segments</li>
	<li>Gather and respond to consumer feedback and performance data to improve assortment relevance</li>
	<li>Support continuous enhancement of the overall online shopping experience through thoughtful product curation</li>
</ul>

Product and Category Growth Lead

Edusuite is a smart School Management System and ERP provider for K-12 schools, Colleges, Universities, Post-Graduate, Vocational Courses, and other Higher Educational levels. Supporting 31 campuses and with over 47,000 students, Edusuite helps schools, faculty, and students optimize their resources and make smart decisions. 

Our mission is to disrupt the EduTech industry by developing best-in-class software, becoming the market leader, and providing an awesome place to work for emerging talent.

Being part of our team means access to:

✓ Working from home or a hybrid work arrangement

✓ Flexible working schedule

✓ Unlimited vacation leaves

✓ Health and wellness

✓ Training and continuing education

✓ Exciting and fun team activities and so much more!

Edusuite Inc.

We are seeking a dedicated and knowledgeable Solutions Consultant to join our team. This role involves collaborating with clients to implement technology solutions that meet their specific needs, as well as providing ongoing support to ensure successful adoption and utilization. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to customer success.

Key Responsibilities:

Client Consultation:

<ul>
	<li>Engage with clients to assess their business requirements and objectives.</li>
	<li>Conduct thorough needs analysis to identify opportunities for system enhancements.</li>
</ul>

System Implementation:

<ul>
	<li>Lead the implementation of software solutions, coordinating with internal teams and clients.</li>
	<li>Customize systems to align with client workflows and business processes.</li>
</ul>

Training &amp; Documentation:

<ul>
	<li>Develop and deliver training programs for end-users, ensuring they are proficient in using the system.</li>
	<li>Create comprehensive user documentation, guides, and FAQs.</li>
</ul>

Aftersales Support:

<ul>
	<li>Provide ongoing technical support to clients, troubleshooting issues and resolving inquiries.</li>
	<li>Maintain strong relationships with clients to foster loyalty and satisfaction.</li>
</ul>

Performance Monitoring:

<ul>
	<li>Monitor system performance and user engagement, identifying areas for improvement.</li>
	<li>Collect and analyze client feedback to drive continuous improvement initiative</li>
</ul>

Project Management:

<ul>
	<li>Manage project timelines, budgets, and resources to ensure successful delivery.</li>
	<li>Communicate progress and updates to stakeholders throughout the project lifecycle.</li>
</ul>

Solutions Consultant

The Jr. Java Developer assumes the role of a programmer, which involves designing and implementing Edusuite. 

Being part of our team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities!

Job Responsibilities

<ul>
	<li>Implements software solutions to better achieve the business value agreed on by the client.</li>
	<li>Implements best practices in software development such as testing, self documenting code and other practices necessary for delivering sustainable and working software.</li>
	<li>Be able to design software to ensure that the most suitable solutions are built</li>
	<li>Installs and configures software to suit the product’s requirements.</li>
	<li>Initiates open discussion with the team and stakeholders to get a better understanding of the product’s needs.</li>
	<li>Must be able to assess how to implement better software practices as the need arises.</li>
</ul>

Jr. Software Engineer

Concepcion Business Services, Inc. (CBSI) is a subsidiary of Concepcion Industrial Corporation (CIC), a leading provider of consumer lifestyle and enterprise solutions in the Philippines.

Concepcion Business Services Inc.

Concepcion Business Services Inc. is currently looking for highly motivated and driven students from Human Resources, Psychology and other Business courses to join our team as OJT/Interns.

Get the chance to apply your knowledge and skills in a real-world setting and gain valuable mentorship from industry professionals from iconic brands such as Carrier, Condura, Midea, Toshiba, Kelvinator, Otis, and Totaline.

HR Intern

Responsible for growing and managing the company's business-to-business (B2B) sales, focusing on securing large-volume orders from corporate clients and bulk buyers. The role involves building and maintaining relationships with corporate customers, negotiating contracts, and ensuring the smooth execution of bulk orders to meet the company's revenue targets.

<ul>
	<li>Managing the sales cycle from lead generation to closing deals, including preparing proposals, negotiating terms, and finalizing contracts</li>
	<li>Achieving set sales targets by securing bulk orders from corporate clients, contributing directly to the company’s top-line growth.</li>
	<li>Expanding the corporate client base by adding new accounts and converting leads into long-term partnerships.</li>
	<li>Building and maintaining long-term relationships with corporate clients to ensure repeat business and customer loyalty.</li>
	<li>Coordinate and maintain relationships with key stakeholders and POCs. </li>
	<li>Maintaining high level of customer satisfaction and retention by providing excellent service and addressing any issues promptly.</li>
	<li> Coordinating with internal teams (e.g., operations, logistics, and finance) to ensure that large orders are processed and delivered according to client specifications. </li>
	<li>Providing regular sales reports and forecasts, analyzing performance metrics, and suggesting improvements to the sales strategy. 
	 </li>
</ul>

Sales and Marketing Knowledge

Marketing Communications

Closing Sales

Corporate Sales and B2B Supervisor

The QAS Assistant Manager is responsible:

<ul>
	<li>Team collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation.</li>
	<li>Maintaining and documents quality audit initiative to ensure that all SLA's have high quality.</li>
	<li>Establishing, implementing, and maintaining the Critical Control Points Database.</li>
	<li>Preparing different reports in line with company objectives, including Daily Quality Score report, Performance Improvement Initiative report, and Monthly QA report.</li>
	<li>Conducting meetings with other departments to formulate improvement activities for quality issue reduction.</li>
	<li>Managing the operation of the document control in the assigned department to ensure that all users have the latest revision of appropriate documentation promptly.</li>
	<li>Implementing and reinforcing employees to comply company's policies.</li>
	<li>Identifying processes, situations, etc., where an organization meets requirements and identifies opportunities for improvements. For example, to develop new ideas to improve overall quality in the process.</li>
	<li>Maintaining an objective state of mind and appropriate level of professional skepticism and perform all work with due care.</li>
	<li>Verifying and documenting evidence of compliance and non-compliance, submit comprehensive reports on audit findings, and communicate on a timely basis.</li>
</ul>

Quality Assurance Assistant Manager

The Sr. Java Developer assumes the role of programmer and consultant, which involves designing and implementing Edusuite. 

Being part of our team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities!

Job Responsibilities

<ul>
	<li>Implements software solutions to better achieve the business value agreed on by the client.</li>
	<li>Implements best practices in software development such as testing, self documenting code and other practices necessary for delivering sustainable and working software.</li>
	<li>Be able to design software to ensure that the most suitable solutions are built</li>
	<li>Installs and configures software to suit the product’s requirements.</li>
	<li>Initiates open discussion with the team and stakeholders to get a better understanding of the product’s needs.</li>
	<li>Must be able to assess how to implement better software practices as the need arises.</li>
</ul>

Sr. Software Engineer

Job description

We are seeking a highly motivated and experienced People and Culture Generalist o join our dynamic Human Resources team. The People and Culture Generalist responsible for driving end-to-end HR operations aligned with business needs. The role covers talent acquisition, onboarding/offboarding, performance management, employee engagement, and benefits administration, while serving as a strategic advisor to management and employees.

Being part of our team means access to unlimited vacation leaves, hybrid work arrangement (with occasional meetings held in our main office in Alabang), flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities! 
 
Training &amp; Development:

<ul>
	<li>Responsible for planning, organizing, and implementing learning initiatives that support employee growth and organizational goals. This role focuses on identifying skill gaps, designing effective training programs, and ensuring employees receive the tools and knowledge they need to perform at their best.</li>
	<li>Support the performance management cycle, including setting up performance review schedules, tracking progress, and ensuring timely completion of appraisals.</li>
	<li>Help coordinate training and development programs by liaising with external vendors or internal trainers and tracking attendance.</li>
	<li>Assist with the creation and distribution of learning materials and resources for employee development.</li>
	<li>Coordinates with the Technical Team with regards to technical training/ seminars.</li>
	<li>Developing rewards and remuneration strategy.</li>
	<li>Analyzes trends and metrics in partnership with People &amp; Culture Lead to develop sound HR solutions and policies.</li>
</ul>

Employee Relations and Engagement:

<ul>
	<li>Organize and oversee employee engagement initiatives and company-wide events to enhance workplace morale.</li>
	<li>Plan and execute engagement programs, surveys, and initiatives that foster employee satisfaction, motivation, retention, and company-wide events to enhance workplace morale (company outing, team building, company anniversary, etc.)</li>
	<li>Coordinate employee wellbeing initiatives and ensure employees have access to resources that promote their health and work-life balance.</li>
	<li>Help maintain and promote internal communication channels to keep employees informed of company news, events, and initiatives.</li>
	<li>Evaluate engagement results and recommend actions to boost morale and workplace experience</li>
	<li>Handle employee discipline issues and provide guidance and support as needed.</li>
	<li>Support organizational change by creating effective internal communication strategies and ensuring best practices are managed.</li>
	<li>Assist with the processing of employee leave requests, absences, and other administrative tasks related to employee relations.</li>
</ul>

Benefits:

<ul>
	<li>Oversees benefits management: Government-mandated benefits, salary package and benefits benchmarking.</li>
	<li>Ensure that compensation practices are up-to-date and in compliance with current Labor Law.</li>
	<li>HMO Addition and Deletion</li>
	<li>Flexibenefit Monitoring and Tracking</li>
	<li>HR activities</li>
</ul>

Administrative Oversight:

<ul>
	<li>Manage day-to-day administrative functions such as handling office supplies, creation of company ID, Tshirt, additional clerical support to ensure smooth HR operations.</li>
	<li>Oversee administrative tasks including permit and license renewals, and inventory management.</li>
	<li>Maintain and update employee 201 files, HR records, and ensure confidentiality and compliance.</li>
	<li>Keep all employee information, HR trackers, and internal databases consistently updated and accurate..</li>
</ul>

People & Culture Generalist

<ul>
	<li>Communicate with customers via phone, email, and written correspondence to collect outstanding balances and resolve payment discrepancies.</li>
	<li>Support the Account Management Team with regards to payment reconciliation and Collections Updates – Front End to Mid-Range Level.</li>
	<li>Document all customer interactions, payment agreements, and collection activities accurately and comprehensively into the System or to Collection monitoring file.</li>
	<li>Provide regular updates and reports to Team Lead regarding the status of collections efforts and outstanding balances.</li>
	<li>Assist in the preparation of check collections and payment application via WF – with coordination from the Account Management Team.</li>
	<li>Respond to inquiries from customers and from Account Management Team.</li>
	<li>Provide administrative support, including data entry, record keeping, and correspondence related to Account/Collection Management.</li>
	<li>Perform other duties that may be assigned.</li>
</ul>

Collections Staff

This role combines strategic thinking and creativity with data backed insights to build stronger customer relationships, using tools that help us understand, segment, and connect with people more meaningfully across different brands.

<ul>
	<li>Lead the planning and execution of lifecycle programs across onboarding, growth, reactivation, and win-back</li>
	<li>Use customer insights to shape timely, relevant, and personalized communications</li>
	<li>Steer the use of customer data and engagement platforms to deliver the right messages to the right audiences</li>
	<li>Collaborate with brand, content, and analytics teams to deliver campaigns that drive real impact</li>
	<li>Establish and monitor key lifecycle KPIs to optimize performance and improve customer connection</li>
</ul>

<ol>
	<li>Lifecycle Campaign Planning &amp; Execution</li>
</ol>

<ul>
	<li>Develop and manage communication flows tailored to different stages of the customer journey</li>
	<li>Design journeys that respond to behavior, preferences, and signals in real time</li>
	<li>Ensure all lifecycle messaging aligns with each brand’s voice, value proposition, and customer experience goals</li>
</ul>

2. Insight-Driven Personalization

<ul>
	<li>Analyze customer behavior and campaign performance to develop smarter targeting and messaging strategies</li>
	<li>Use segmentation and journey data to tailor communications to different customer groups</li>
	<li>Generate actionable insights to improve engagement, retention, and customer lifetime value</li>
</ul>

3. Platform Stewardship (Customer Tools &amp; Data)

<ul>
	<li>Manage day-to-day use of customer engagement and data platforms – where audiences are built, automations are set, and campaigns are deployed</li>
	<li>Ensure clean, usable, and integrated customer data to support relevant communications</li>
	<li>Work with marketing, digital, and tech teams to improve system flows and enhance message delivery</li>
</ul>

4. Cross-Functional Collaboration

<ul>
	<li>Partner with creative, brand, and channel teams to execute lifecycle campaigns that fit each platform’s objectives</li>
	<li>Align with analytics, eCommerce, and category teams to time communications with business activities and customer behavior</li>
	<li>Support integrated marketing plans with audience-first lifecycle strategies</li>
</ul>

5. Customer-Centric Strategy

<ul>
	<li>Champion a customer-first mindset, ensuring every message adds value and relevance</li>
	<li>Respond to customer feedback and behavior changes with adaptive lifecycle content</li>
	<li>Support all CTC platforms in delivering more thoughtful, personalized experiences</li>
</ul>

Market Research

Consumer Lifecycle Assistant Manager

The Records Officer ensures that accounting records are properly accounted and filed and there is enough storage for them. Acts as a document custodian in-charge of the proper safe keeping of documents and make certain compliance to the defined minimum retention policies and to ensure availability during internal and external audits.

Key Responsibilities

• Comply with the retention schedule and deals with archiving, storage and destruction of obsolete records.

• Control finance documents filing, retrieval upon receipt of an approved request and monitoring the return of retrieved documents

• Ensure completeness of the records based on the transactions extracted from the accounting system. • Perform other task that may be assigned from time to time by line manager.

• Continuously evaluate and improve records management processes to enhance efficiency and effectiveness.

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