UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments!

We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy.

We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores.

Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!

UTAK POS

<ul>
	<li>Acquire 100 new clients every month</li>
	<li>Create and execute partnership strategies that ensure client satisfaction and retention</li>
	<li>Proactively manage day-to-day requirements to help nurture key account relationships </li>
	<li>Address and resolve concerns of key accounts promptly and effectively</li>
	<li>Research and identify potential brands/businesses for partnership opportunities</li>
	<li>Utilize various platforms to gather contact information and initiate outreach via calls, emails, and messages</li>
	<li>Approach potential partners with a business growth mindset, emphasizing mutual benefits</li>
	<li>Assist in tasks related to government partnerships</li>
	<li>Manage, coordinate, and participate in both physical and virtual partnership events</li>
	<li>Collate and maintain organized information and keep track of client databases</li>
	<li>Work closely with other internal departments to address partnership-related concerns and initiatives</li>
</ul>

Partnerships Manager

We are a proven IT & Digital Marketing company in the Philippines helping large enterprises quickly digitalize and innovate their customers’ experiences through our expertise in Mobile, Cloud and Software Development, Salesforce Consultancy and Digital Marketing.

We provide enterprise-grade solutions such as apps, portals and other software development and services such as digital marketing, for various industries such as FSI, pharmaceutical, retail and other major industries in the Philippines. Our clients include multinationals and some of the largest conglomerates in the country who use marketing and technology to retain their leadership position, leapfrog the competition or carve out a niche for themselves.

We do this with our team of battle tested developers, UI/UX specialists, Digital Marketers and designers and by tapping leading cloud platforms such as Salesforce, Heroku, Amazon Web Services, Google Cloud Platform and Microsoft Azure.

DICE205 Digital Corporation

<ul>
	<li>Manage, track, and oversee recruitment activities.</li>
	<li>‌Work with HR Team to plan, develop, and implement recruitment strategies.</li>
	<li>‌Govern performance management review on the associates periodically.</li>
	<li>‌Track the completion and implementation of Career Development Plan (CDP).</li>
	<li>Create training modules based on the training needs of the associates.</li>
	<li>‌Conducts in-house training based on the identified needs of the company.</li>
	<li>‌Proactively seek opportunities to engage by doing periodic kamustahan sessions with disengaged associates.</li>
	<li>‌Develop and implement HR policies and procedures in compliance with local labor laws and regulations.</li>
	<li>‌Create insights and recommendation from generated people analytics report.</li>
</ul>

HR Manager

QUESTECH CO. INC. is a premier Information Technology Solution partner. We have established ourselves over the last sixteen (16) years, successfully acquired multiple sales and technical certifications; built relationships with clients across multiple industries, and won numerous awards for sales and engineering achievements. 

QUESTECH provides solutions to various industries to help overcome business challenges and speed up their technology innovation.

QUESTECH CO. INC

<ul>
	<li>Sell entire Questech line of business to single or multiple accounts.</li>
	<li>Focus on retaining accounts on a cross and vertical industry segment.</li>
	<li>Ensure sales generation and achievement of quota.</li>
	<li>Establish a professional working relationship with a client to develop a core understanding of the unique business needs of the client.</li>
	<li>Establish a relationship with existing and new clients through regular visits and telephone calls.</li>
</ul>

Account Manager

Remote Workmate is an Australian-owned offshore staffing company that helps business owners tap mission-critical expertise from highly skilled Filipino professionals. We help companies outsmart competitors and achieve remarkable growth.

By building and managing a high-performing remote team for you, we can improve workforce flexibility, boost productivity, and scale your business cost-effectively. At the same time, we get to provide Filipinos with fully remote jobs that offer work-life balance and help them build rewarding careers.

We have worked with over 500 businesses from different industries since 2014, and we are continuing to gain momentum globally. Our recruitment expertise and local knowledge enable us to find the best fit and fill positions effectively.

Remote Workmate

Marketing Consultant 
Part-Time | 20 Hours Per Week 
Php 21,400 - Php 36,400 take-home pay per month 
The work schedule is to be discussed with the client’s availability

About Remote Workmate: 
We accelerate your success with our simple, direct and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential.

We guarantee you fair pay for work done and bring multiple opportunities your way.

About the Client: 
Our client based in Australia is an immersive digital software company specializing in providing virtual and augmented reality solutions to various clients and industries.

About the Role: 
The client is looking for an experienced digital marketer to work as a long-term contractor and to deliver consistent work. The Marketing Consultant will work closely with the client and the marketing lead who will brief with all marketing activity and provide with the overall strategy or aim of specific tasks. You will be responsible for the implementation and monitoring of campaigns. 
 
This contract includes multiple channels. The client is looking for an ideal consultant to work with an all-rounder who can work across all channels.

 

Responsibilities:

<ul>
	<li>Search Engine Optimization (12 hours per month) 
	- Perform keyword research and analysis to optimize key landing pages for search engines. 
	- Technical Search Engine Optimization 
	- On-page Search Engine Optimization</li>
	<li>Website management (4 hours per month) 
	- Create landing pages for testing, specific marketing campaigns, and new features.</li>
	<li>Paid ads - Google (10 hrs per month) 
	- Manage the existing ads and optimize 
	- Expand campaigns to target new keywords 
	- Expand campaigns to include additional ad types; video ads on YouTube etc</li>
	<li>Customer Relationship Management (5 hours per month) 
	- Create email newsletter templates based on briefs. 
	- Segment lists and monitor campaign performance. 
	- Must have Hubspot experience</li>
	<li>Social media (8 hours per month) 
	- Manage community engagement on key Facebook groups (Matterport Official - User Group, Captur3d Community Group) and forums (We Get Around Network)</li>
</ul>

Marketing Manager

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

As our Marketing Manager, you will be the architect of our marketing strategy, crafting and executing plans that align with our immediate goals and long-term aspirations. Your role is pivotal in shaping our brand's presence in the healthcare technology space, driving growth, and fostering meaningful partnerships.

Key Responsibilities:

<ul>
	<li>Develop and implement a comprehensive marketing plan that promotes company growth and market penetration.</li>
	<li>Cultivate relationships with industry partners to establish and expand partnerships.</li>
	<li>Lead and mentor a team of assistant marketing specialists, fostering a collaborative and high-performance culture.</li>
	<li>Deliver compelling product presentations and tailor quotations to meet client specifications, ensuring a personalized approach.</li>
	<li>Stay abreast of the latest developments in our products and solutions, ensuring your marketing strategies reflect our cutting-edge offerings.</li>
	<li>Uphold the highest standards of integrity by adhering to all company policies, procedures, and ethical codes.</li>
	<li>Provide insightful feedback to management, contributing to enhanced marketing, business development, and sales tactics based on client interactions.</li>
</ul>

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards and have been certified ISO 27001:2013 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP, Azure)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

<ul>
	<li>Delivers defined project outcomes on time, within budget and with a high level of quality</li>
	<li>Aligns project with overall program policies, roadmap, constraints and plans. Prioritizes tasks and resolves issues/conflicts</li>
	<li>Governs and resolves risks and issues that impact project delivery across different content disciplines (SW development, SW Testing, Infrastructure)</li>
	<li>Responsible for the overall project communication plan and manages relationships with project stakeholders</li>
	<li>Maintain &amp; improve the standard approach for Agile Projects </li>
	<li>Coordinate and manage expectations of the client</li>
	<li>Manage resources and team to be able to deliver to client expectations</li>
	<li>Attend client meetings and briefs.</li>
</ul>

Project Manager

For over sixty years, Isuzu has helped shape the Philippines by being its responsible partner, consistently moving the nation forward with progressive technology and development. High-quality commercial and industrial vehicles which are proudly equipped with diesel engines are the benchmark of the company’s passion for excellence.

The 1950s marked the era when Isuzu debut its first line of trucks to the Philippines. Then by 1971, Isuzu Motors and General Motors joined forces in creating GM Philippines. More change has been made in the next two decades, leading to the foundation of Isuzu Motors Pilipinas, Inc. in 1989 which was fully owned by Isuzu Motors Limited Japan. Isuzu Motors Pilipinas, Inc. later gave its way to a new and better business venture.

In August 7, 1995, Isuzu Philippines Corporation was established and was inaugurated on the 31st of July 1997. An enviable forging of forces among Isuzu Motors Limited, Mitsubishi Corporation, Ayala Corporation and Rizal Commercial Banking Corporation.

At present, Isuzu Philippines Corporation continues the tradition of giving top priority and unwavering attention to customer service, employee satisfaction and corporate social responsibility while pushing forward with the best in quality that not only provide efficient and reliable transport for Filipinos but also instrumental in nation building.

True to its history, Isuzu Philippines Corporation firmly anchored on customer satisfaction and is guided by its corporate slogan “Your Responsible Partner”. This is evident in the implementation of its company policies and thrusts. Having carefully built its reputation on the trust and dependence of a whole economy and country, Isuzu possesses core values unmatched by other vehicles.

By building the vehicles that the country has depended on for decades, Isuzu truly deserves to be called “The Nation’s Workhorse.”

Isuzu Philippines Corporation

<ul>
	<li>Responsible for the development and implementation of effective marketing and corporate communication strategies to ensure maximum leverage of strategic marketing and branding executions.</li>
	<li>Effectively manages internal and external communication channels and messaging by creating a variety of corporate written materials.</li>
	<li>Provides directional support in the proper implementation of events marketing. End to end management of activities such as product launches, media covered turnovers, trade events among others.</li>
	<li>Builds and maintains strong relationships with internal and external partners, vendors, third party intermediaries, clients and stakeholders to provide an Isuzu branded experience.</li>
	<li>Analyzes performance data of initiatives, compiles metrics and reports result quarterly and as needed.</li>
	<li>Assists in budget planning and monitoring, forecasting, and planning for Corporate Communications Section.</li>
	<li>Leads a team of diverse individuals in the execution of events and projects. Oversees activities of the group and provides constructive performance evaluation of each team member.</li>
</ul>

Corporate Communications Manager

About Remote Workmate: 
 
We accelerate your success with our simple, direct, and transparent recruitment process. As experts in matching global talents with unlimited offshore job opportunities from clients in Australia, New Zealand, the USA, and parts of Europe, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential. Ranging from a variety of industries such as; real estate, property management, HOAs, construction &amp; engineering, eCommerce, and professional services support, we have varied job opportunities for different professionals who can work remotely.

 

About the Role: 
 
We are seeking an experienced and motivated Customer Success Manager to join our outsourcing company and take charge of managing the client relationships and ensuring the satisfaction of both our clients and workmates. As the Customer Success Manager, you will play a crucial role in maintaining a strong and productive working relationship with our clients and ensuring that our workmates are engaged, supported, and motivated to deliver exceptional services.

 
Responsibilities: 

Client Relationship Management:

<ul>
	<li>Serve as the primary point of contact for assigned clients, understanding their needs, and addressing their concerns promptly and effectively.</li>
	<li>Develop and nurture long-term partnerships with clients, fostering trust and loyalty.</li>
	<li>Conduct regular meetings with clients to review performance, gather feedback, and identify areas for improvement.</li>
	<li>Ensure all client requirements and expectations are communicated to internal teams accurately.</li>
</ul>

Staff Support and Engagement:

<ul>
	<li>Supervise and support a team of workmates, including team leaders, to ensure they have the necessary resources and guidance to meet client expectations.</li>
	<li>Foster a positive and supportive work environment, encouraging teamwork and collaboration.</li>
	<li>Conduct regular performance evaluations and provide constructive feedback and coaching to workmates.</li>
	<li>Address workmate concerns, grievances, and conflicts in a timely and fair manner.</li>
</ul>

Performance Monitoring and Improvement:

<ul>
	<li>Track key performance indicators (KPIs) related to client satisfaction and workmate performance.</li>
	<li>Analyze data and trends to identify areas for improvement and implement strategies to enhance operational efficiency and service quality.</li>
	<li>Implement best practices and process improvements to optimize service delivery.</li>
</ul>

Project Management:

<ul>
	<li>Oversee the execution of outsourcing projects, ensuring they are completed on time and within budget.</li>
	<li>Collaborate with other departments to coordinate resources and deliverables for successful project outcomes.</li>
</ul>

Communication and Reporting:

<ul>
	<li>Provide regular updates to senior management and clients on project progress and key performance metrics.</li>
	<li>Prepare comprehensive reports on client satisfaction, project status, and team performance.</li>
</ul>

Customer Success Manager

PRU LIFE UK is part of Prudential PLC one of the world's oldest, largest and strongest financial and insurance company. Recognized by the Department of Finance - Insurance Commission, PRU LIFE UK is the pioneer of the unit-linked insurance in the Philippines (2002). 

Golden Empire Summit Life Insurance Agency under Alexandrite 2 district is the top and leading group in PRU LIFE UK nationwide and is the home of achievers. We welcome experienced and young professionals coming from various industries. We provide the best trainings and seminars to equip our financial consultants the best knowledge to guide them through a successful career.

Join us today and discover your potential in this career.

Golden Empire Summit Life Insurance Agency (GESLIA Pru Life UK)

Responsibilities

<ul>
	<li>Recommend solutions to clients in order to achieve their financial objectives (medium to long term investments, protection, education funding, retirement funding, estate planning, etc)</li>
	<li>Guide existing clients in making wise financial decisions across different life stages</li>
	<li>Develop business by acquiring and building individual and corporate clienteles</li>
	<li>Manage, develop, and train a group of financial consultants. 
	 </li>
</ul>

Benefits and rewards

<ul>
	<li>Work-from-home setup</li>
	<li>Time
	<ul>
		<li>Time flexibility and work-life balance</li>
		<li>Work anytime, anywhere</li>
	</ul>
	</li>
	<li>Income stability by having multiple sources of income
	<ul>
		<li>Enjoy weekly income, quarterly bonus and cash incentives</li>
		<li>HMO and Group Life Insurance benefits</li>
		<li>Employer-matched savings and retirement plan</li>
	</ul>
	</li>
	<li>Purpose
	<ul>
		<li>Career with a mission - we help increase financial literacy and prevent financial tragedies</li>
		<li>Make a positive impact</li>
	</ul>
	</li>
	<li>Travel
	<ul>
		<li>Local and international travel incentive</li>
		<li>All expense-paid luxury travels (Hawaii, Slovenia, Hungary, New Zealand, China and many more)</li>
	</ul>
	</li>
	<li>Career and Personal Development
	<ul>
		<li>Fast-paced promotion and career development (become a manager as early as 6 months)</li>
		<li>Strong support and mentoring system</li>
		<li>Cultivate your entrepreneural aspirations</li>
	</ul>
	</li>
</ul>

Assistant Unit Manager

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

The Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>To accomplish a Minimum of 7 marked completed projects of 30 in progress/Active Projects, (All products including SEO only if PM has completed training) per month, 28 completions for last 4 consecutive months, and/or a total of of 42 completions for last the 6 months.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Project Manager | Remote

We are looking for a highly motivated and experienced PPC Marketing Manager to join our team. In this role, you will be responsible for developing, implementing, and optimizing paid search campaigns across various platforms to achieve our marketing goals.

What you'll do

<ul>
	<li>Develop and implement effective PPC campaign strategies aligned with business objectives.</li>
	<li>Conduct in-depth keyword research to identify high-volume, targeted keywords.</li>
	<li>Create compelling and persuasive ad copy for search, social media, and other advertising platforms.</li>
	<li>Manage campaign budgets and bidding strategies to maximize return on ad spend (ROAS).</li>
	<li>Monitor campaign performance, analyze data, and identify opportunities for improvement.</li>
	<li>Generate insightful reports to track progress and communicate results to stakeholders.</li>
	<li>Stay up-to-date with the latest PPC trends and best practices.</li>
	<li>Collaborate with the marketing team to ensure paid advertising efforts are integrated with broader marketing initiatives.</li>
	<li>Manage and optimize landing pages to improve conversion rates.</li>
</ul>

Core Competencies

<ul>
	<li>Strong work ethic</li>
	<li>Consistent delivery of exceptional output</li>
	<li>Great attitude and communication skills</li>
	<li>Ability to work in a team and autonomously</li>
	<li>Resourceful and adaptive </li>
	<li>Has initiative to lead and influence</li>
	<li>Ability to establish priorities and organize responsibilities simultaneously</li>
	<li>Team player, with the confidence to work with, lead, or guide other departments when necessary</li>
	<li>Ability to work under pressure</li>
	<li>Detail-oriented</li>
	<li>Has the desire to learn and grow</li>
</ul>

PPC Marketing Manager

<ul>
	<li>Develops digital marketing strategy by studying market indicators and trends, identifying customer needs, and monitoring the competition.</li>
	<li>Designs, builds, and maintains the brand’s digital presence. Collaborates with Dealer and Dealer SE group in advancing their digital channels and digital marketing efforts.</li>
	<li>Works closely with IPC digital and creatives agency in creating impactful materials and optimizing each to deliver utmost KPIs.</li>
	<li>Completes digital marketing group’s operational requirements by scheduling and assigning TMs and monitoring work results. Submits monthly report for Digital Marketing group.</li>
	<li>Develops Digital Marketing Staff by providing information, educational opportunities, and experiential growth opportunities.</li>
</ul>

Digital Marketing Manager

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

<ul>
	<li>Leads in the scoping, sprint planning, and timelining processes.</li>
	<li>Implements projects that adhere to the Project Life Cycle Process.</li>
	<li>Meets with the client to identify their business goals.</li>
	<li>Liases between admin team and client on cost estimate creation, invoicing, and collection.</li>
</ul>

IT Project Manager

JoyRide is the first and only homegrown superapp in the Philippines that offers a diverse range of ride-hailing and delivery services. With over 10 million app downloads, JoyRide operates 24/7 in different cities, catering to the needs of commuters in Metro Manila, Rizal, Bulacan, Cavite, Laguna, Cebu, and Baguio City, and soon set to expand its services to Pampanga and Ilocos Norte. JoyRide began its journey as a Motorcycle Taxi (MC Taxi) service, challenging the existing ride-hailing monopoly in the country, and has now expanded to offering 4-wheel options like JoyRide Car, JoyRide Taxi Cab, and JoyRide Super Taxi. Guided by its vision of becoming the country's premier mobility company, JoyRide is steadfast in its commitment to continually explore accessible, efficient, and innovative technology-driven mobility solutions that empower and positively impact the various communities it serves.

JoyRide PH

Technical Support Operations Manager

We are seeking a highly skilled and experienced Technical Support Operations Manager to oversee our technical operations and lead our technical support team. This role is pivotal in improving the quality of our operations and spearheading the enhancement of our incident management processes. The ideal candidate will have a strong background in technical operations within a SaaS environment, with substantial experience in cloud applications and platforms. This individual will collaborate closely with Engineering Managers and Support Group Managers to ensure all reported issues are addressed and monitored until resolution.

Key Responsibilities:

<ul>
	<li>Oversee the technical operations and lead the technical support team to ensure the highest quality of service and operational efficiency.</li>
	<li>Develop, implement, and optimize incident management processes to ensure timely resolution of all reported issues.</li>
	<li>Work closely with Engineering Managers and Support Group Managers to monitor and manage incidents, ensuring they are tracked from reporting through to resolution.</li>
	<li>Establish and maintain performance metrics to monitor the effectiveness of the technical support team and identify areas for improvement.</li>
	<li>Provide technical guidance and support to the team, fostering a culture of continuous learning and development.</li>
	<li>Manage escalations and ensure that critical issues are addressed promptly and effectively.</li>
	<li>Implement best practices for system monitoring, maintenance, and support to minimize downtime and improve system reliability.</li>
	<li>Collaborate with product development teams to understand new features and changes, ensuring the support team is well-prepared to assist users.</li>
	<li>Drive initiatives to improve customer satisfaction and operational efficiency.</li>
	<li>Stay updated on the latest industry trends and technologies to ensure our technical support operations remain at the cutting edge.</li>
</ul>

Kalibrr Job Search