Peroptyx is a provider of location-based machine learning (ML) training data and model evaluation solutions to leading global consumer technology brands.

Customers benefit from unique data security and identity innovations which minimise bias and errors in ML training data and model evaluation solutions delivered from 26 countries.

The Peroptyx platform integrates personalized authentication, onboarding, use-case education, performance analytics and compensation experiences for its global community of domain expert data analysts - who ensure Peroptyx always delivers higher quality training data and feedback to accelerate ML model performance improvement.

Peroptyx Data Annotation and Model Evaluation solutions are designed for Product and Data Science leaders who place high fidelity, location-based training data at the heart of their AI.

Peroptyx Limited

For thousands of years, maps have provided humans with the knowledge they need to make decisions. As a Maps Evaluator, you will have the opportunity to provide ground truth for your town, city or country.

At Peroptyx, we are looking for Data Analysts who will review mapping data for digital mapping applications. Your research capabilities will validate and ensure that the navigation of certain routes are accurate and safe.

As part of this role, you will verify that business names and opening hours are correct. You will check that the distance from a starting point to an end destination is listed accurately, resulting in better user experiences. 

With this job you can plan your days around this highly flexible working schedule, work weekends or late evenings, all from the comfort of your own office. The flexibility of our roles minimizes the impact on your daily routine. So, whether you are a student looking to earn as you learn, a retiree looking for a new challenge, a part-time/full time professional or a work from home parent, Peroptyx has the right role for you!

Benefits· Work up to 20 hours per week. 
· Earn a competitive rate of pay. 
· Develop your research skills. 
· Avoid the long commute. 
· Work from the comfort of your home office. 
· Enjoy the flexibility of setting your own working hours! 

Apply Online Today!

This is a freelance, independent contractor position.

Data Analyst No Experience Required

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.

Key Responsibilities:

Customer Service Immersion

<ul>
	<li>Immerse yourself in the customer service role to better understand the product and customer needs.</li>
	<li>Provide exceptional customer support to gain firsthand insights into user experiences and challenges.</li>
	<li>Use your customer service experience to inform product improvements and innovations.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Support aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Product Support Specialist

Hadley Designs is a vibrant, creative female-owned business dedicated to enriching everyday life and special moments through beautifully crafted stationery. Founded by Becca Hadley, who expertly balances design work with raising four children, the company has flourished for over a decade. With a heartfelt focus on education and organization, Hadley Designs offers a wide range of lovely educational posters, school supplies, homework trackers, and behavioral tools designed to support children’s learning and development in engaging ways.

Serving more than 2,000,000 happy customers and boasting over 100,000 five-star reviews, Hadley Designs combines creativity and practicality across a diverse portfolio of over 1,500 meticulously designed products. Their bestsellers include calendars, planners, educational posters, chore charts, and certificates of achievement - all crafted to bring joy, motivation, and organization to families and educators alike.


Hadley Designs

Ready to turn your Amazon expertise into purpose-driven impact?

At Hadley Designs, we believe every product we create should fill lives with beauty, meaning, and inspiration. Our screen-free learning tools help families reconnect, spark curiosity, and rediscover the joy of learning.

Amazon is where our mission meets millions of families, and that’s where you come in. We’re looking for an Amazon Product Specialist to own a multi-million-dollar portfolio, scale profitably, and strengthen our position as one of the most trusted early learning brands in ecommerce.

You’ll lead with data, creativity, and precision, driving growth that makes a difference in homes around the world.

About Hadley Designs

Hadley Designs is a family-founded brand redefining early education through creativity, beauty, and connection. We design screen-free learning tools that spark joy, curiosity, and confidence in children while giving parents peace of mind.

We don’t just sell products. We shape futures.

Every poster, workbook, and learning tool we create helps children fall in love with learning, and helps parents feel proud of how they nurture that growth.

About the Role 
Your Core Focus

You’ll take full ownership of a category within our Amazon business, managing revenue, profitability, product launches, and advertising strategies. You’ll scale performance across your portfolio while aligning with leadership to push the brand to new heights.

What You’ll Do

<ul>
	<li>Drive category growth through smart pricing, sales, and ad strategies</li>
	<li>Analyze performance data and optimize campaigns for sales and profitability</li>
	<li>Lead PPC initiatives and keyword strategies to boost organic rankings and conversions</li>
	<li>Pitch high-potential new products and launch plans backed by market research</li>
	<li>Revitalize legacy listings to maintain strong margins and ranking</li>
	<li>Forecast demand, manage inventory, and minimize surcharges and fees</li>
	<li>Collaborate daily with the Optimization and PPC teams to align on goals</li>
	<li>Partner with Product Development and Supply Chain for smooth, scalable execution</li>
	<li>Present wins, challenges, and next-step growth plans to leadership monthly</li>
</ul>

What you can expect:

<ul>
	<li>Remote-first role with flexible hours</li>
	<li>Direct collaboration with our CEO and leadership team</li>
	<li>Full ownership of your category and growth strategies</li>
	<li>Access to tools and data that empower smart decisions</li>
	<li>Established brand with 10+ years of proven success</li>
	<li>Personal development opportunities and ongoing learning</li>
	<li>Supportive culture built on integrity, creativity, and results</li>
</ul>

Hadley Designs is a remote-first company built on trust, creativity, and autonomy. We care deeply about what we create and the people we create it with.

Apply today and help us make learning fun, engaging, and screen-free for families everywhere.

Amazon Product Specialist

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

We are looking for a Data Scientist who will support our product, sales, leadership and marketing teams with insights gained from analyzing company data. The ideal candidate is adept at using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action. They must have strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations. They must have a proven ability to drive business results with their data-based insights. The right candidate will have a passion for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes.

Data Visualization

Creative Thinking

Python

Machine Learning

Critical Thinking

Data Analysis

Senior Data Scientist

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

The Data Feed Coordinator is responsible for coordinating the various components of Ylopo’s IDX data feed integrations, including compliance, billing, and reporting. This team member will correspond with various members of MLS boards and may interact with clients and/or brokers on occasion. This role will be email and phone based. This role reports to Erin Druskbasky [MLS Operations Manager].

Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at real estate, software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and the nuances and compliance requirements of the many MLS boards we partner with. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.

 

Responsibilities:

<ul>
	<li>Manage IDX paperwork and reporting for Ylopo clients to ensure compliance with MLS boards</li>
	<li>Maintain existing documentation and build new documentation (Google Sheets/Docs/Excel Spreadsheets) based on internal organization of MLS boards and their related IDX feeds</li>
	<li>Review and report IDX feed technical issues to MLS boards and vendor contacts</li>
	<li>Respond (via phone/email/text) to all client and/or MLS board requests in a timely manner (2 hour TAT) to provide a high level of customer support</li>
	<li>Speak confidently and professionally with MLS board representatives, clients, and brokers</li>
	<li>Complete special projects and outbound calls as needed</li>
	<li>Serve as subject matter expert for Ylopo MLS/IDX data feed process</li>
	<li>Learn the ins and outs of Ylopo product</li>
</ul>

 

Specific Tasks:

<ul>
	<li>Review the daily IDX feed support queue; respond to tickets or assign tickets to appropriate team member for response</li>
	<li>Own IDX paperwork for various processes (e.g. brokerage change, domain name change, new IDX feed requests, license transfers)</li>
	<li>Follow up with MLS board(s) for paperwork approval</li>
	<li>Coordinate with billing team on IDX/MLS fees for various boards</li>
	<li>Manage responses related to IDX/MLS issues in internal slack channels</li>
	<li>Audit monthly/quarterly client lists for MLS compliance</li>
</ul>

Data Feed Coordinator

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

We are looking for a Quality Analyst to be dedicated to our Australia-based client. The Quality Analyst will be responsible for ensuring websites, themes, and plugins conform to quality standards by executing automated test plans, performing diagnostics, and coordinating with development teams to resolve issues. The ideal candidate brings 2+ years of QA experience with strong skills in test automation tools (Selenium/Appium/Cypress) and WordPress development.

What You'll Do

<ul>
	<li>Conduct automated testing procedures on websites/app.</li>
	<li>Test internal tools such as Wordpress plugins and themes.</li>
	<li>Perform diagnostics and provide developers the steps to replicate bugs.</li>
	<li>Provide documentation and project history by submitting site issues to Jira</li>
	<li>Timely complete assigned projects and meet required monthly output.</li>
	<li>Coordinate with and provide updates to team leader and project managers about deliverables.</li>
	<li>Experience in Selenium/Appium/Cypress/New Relic/Synthetics is a must</li>
</ul>

Core Competencies

<ul>
	<li>Keen attention to detail</li>
	<li>User-centeredness</li>
	<li>Must be coachable and willing to adapt to changes</li>
	<li>Ability to work under minimal supervision</li>
	<li>Ability to clearly express ideas and solutions to team mates and stakeholders</li>
</ul>

Quality Analyst

Ylopo is seeking a sharp, solutions-driven IT Business Analyst to help transform business needs into clear, actionable requirements. If you're passionate about documentation, testing, and process optimization, and thrive in collaborative, fast-paced environments, this is your chance to make an impact. Work closely with developers and stakeholders to drive clarity, alignment, and continuous improvement across our projects. 
 

Job Description:

<ul>
	<li>Gather, document, and validate business requirements by eliciting, analyzing, and specifying the underlying business needs and compiling them into a Business Requirement Document (BRD).</li>
	<li>Closely work with the developers and stakeholders to ensure alignment on requirements.</li>
	<li>Tracks and manages the requirements' status across the entire project lifecycle, including necessary enforcement or redefinition.</li>
	<li>Write test scripts, execute and document Systems Integration Testing (SIT), log identified defects, and collaborate with developers to implement solutions.</li>
	<li>Support User Acceptance Testing (UAT). </li>
	<li>Evaluate business processes, identify areas for improvement and develop and implement effective solutions based on process evaluations.</li>
	<li>Assist/Lead ongoing reviews of business processes and develop optimization strategies, identify opportunities for process improvements and automation.</li>
	<li>Develop and maintain process models, specifications, diagrams, and charts to guide the project team. Effectively communicate complex information through simple, easily understandable visuals.</li>
	<li>Conduct end-user training, process walkthroughs and reporting overviews.</li>
	<li>Handle spot requests and assist with any other ad hoc duties assigned.</li>
</ul>

Software Testing

PostgreSQL

IT Business Analyst

Zeno Business Solutions is a talent management partner specializing in Employer of Record (EOR) services for US-based clients. We handle HR, payroll, training, and tech challenges, enabling our clients to focus on their core operations. As an Assigned Employee (AE) with Zeno, you'll gain invaluable experience working on diverse projects in a global landscape, directly managing day-to-day operations for clients. We are committed to professional excellence, unwavering reliability, a client-first focus, integrity, and empowering both our clients and employees. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development within a supportive and professional remote work environment. 

Zeno Business Solutions Corp

<h3>Company introduction: 
Zeno Business Solutions is a talent management partner specializing in Employer of Record (EOR) services for US-based clients. We handle HR, payroll, training, and tech challenges, enabling our clients to focus on their core operations. We are committed to professional excellence, unwavering reliability, a client-first focus, integrity, and empowering both our clients and employees. We offer competitive compensation and opportunities for professional growth and development within a supportive and professional remote work environment.</h3>

<h3>Job Summary</h3>

WorkWhile requires vendor support to maintain 24/7 coverage on the IndeedFlex VMS for our client OnTrac. Contractors will manage job allocations, book workers within strict SLA windows, ensure timesheet accuracy, and maintain worker profiles. This role is critical to preventing slot loss, meeting SLA deadlines, and ensuring a positive client experience.

<h2> 
 
Key Responsibilities</h2>

<h3>Dashboard Monitoring &amp; SLA Compliance</h3>

● Monitor IndeedFlex VMS for new job allocations

● Click “Respond” immediately and complete booking actions

● Maintain 4-hour SLA for all job requisitions

● Remove unfilled allocations when needed

<h3>Worker Booking &amp; Data Entry</h3>

● Add and update worker profiles (legal name, DOB, email, SSN last 4)

● Bulk upload workers during surge windows

● Select &amp; confirm all shift dates before booking

● Manage replacements, swaps, and cancellations

<h3>Attendance &amp; Timekeeping</h3>

● Confirm worker clock-ins &amp; clock-outs

● Record first/second shift punches and meal breaks

● Escalate clock-in issues to IndeedFlex support

● Mark no-shows and assign replacements

<h3>Timesheet Accuracy</h3>

● Adjust and submit timesheets daily

● Complete all weekly timesheet submissions before Monday 11:59 PM CST

● Remove workers from future shifts when absent

<h3>Worker Support</h3>

● Contact workers who cancel or fail to confirm shifts

● Provide shift details, access instructions, and expectations

 

<h3>Work Schedules:</h3>

● Night coverage: 5 PM–12 AM PST

● Weekend coverage: 8 AM–8 PM PST

● Surge coverage: support during 300–500-slot releases with 48-hour fill deadlines

● Must respond to alerts &amp; allocations in real time (notifications enabled)

VMS Data Entry & Dashboard Monitoring Specialist

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!

YONDU INC.

The Language Data Specialist will participate in variety of formal and informal activities as dictated by the needs of the business and may include:

<ul>
	<li class="text-justify">Support Machine Learning experts in language-specific areas for a target language (US English).</li>
	<li class="text-justify">Evaluate the A.I.’s performance and contribute to its optimization which includes providing language data, textual grading for various NLP projects, writing documentation and guidelines, and reviewing data and test results.</li>
	<li class="text-justify">Perform tasks such as data annotation, phonetic transcription, grammar checking, transcription of recorded speech, and other NLP-related tasks.</li>
	<li class="text-justify">Evaluate the quality and performance of NLP-based systems.</li>
	<li class="text-justify">Research, plan, and document product features for a variety of audiences, such as software developers, IT admins, sales engineers, and end users.</li>
	<li class="text-justify">Triage of production usage data in accordance with the standardized grading guidelines.</li>
	<li class="text-justify">Analyzing and inspecting data to identify NLU (natural language understanding) level of failures into predefined categories.</li>
	<li class="text-justify">Bridge the gap between technical and non-technical teams through clear and concise communication.</li>
	<li class="text-justify">Stay updated with industry trends and advancements in machine learning, natural language processing, and related technologies.</li>
</ul>

Language Data Specialist | Open to Fresh Graduates!

WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.

Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.

Our vision is to build the premier technology and customer focused customer operation in the Philippines.

WAGMI Solutions

<ul>
	<li>Assist in preparing monthly financial statements aligned with US GAAP</li>
	<li>Support annual budgets and rolling forecasts</li>
	<li>Perform variance analysis, margin reviews, and cost analysis</li>
	<li>Build and maintain financial models for revenue, expenses, and cashflow</li>
	<li>Consolidate data from multiple sources to create management dashboards</li>
	<li>Support month-end close activities: accruals, basic reconciliations, schedules</li>
	<li>Prepare KPI summaries and internal management reports</li>
	<li>Partner with U.S. stakeholders for ad hoc reporting and analyses</li>
	<li>Recommend improvements to</li>
</ul>

Financial Planning & Analysis Specialist

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


We are seeking a detail-oriented and proactive E-Commerce Marketplace Associate to oversee our client's presence across major online marketplaces, including Amazon, BestBuy, among others.

This individual will be responsible for monitoring listings, maintaining accurate pricing and inventory levels, and ensuring our products remain competitive and visible.

The ideal candidate is highly organized, data-driven, and experienced in marketplace operations and digital merchandising.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

<ul>
	<li>Monitor product listings across Amazon, BestBuy, and other marketplaces for accuracy and performance</li>
	<li>Adjust product pricing to stay competitive while maintaining target margins</li>
	<li>Update and replenish inventory levels as needed to prevent stockouts or overselling</li>
	<li>Create, optimize, and maintain product listings (titles, descriptions, keywords, images)</li>
	<li>Track competitor pricing, promotions, and trends to inform strategy</li>
	<li>Coordinate with internal teams or suppliers to manage product availability and shipment timelines</li>
	<li>Generate reports on sales performance, pricing trends, and inventory status</li>
	<li>Identify and resolve listing errors, suppressed listings, or policy compliance issues</li>
	<li>Support promotional campaigns and product launches on marketplaces</li>
</ul>

Sales and Marketing Knowledge

eCommerce Marketplace Associate | Work From Home

UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments!

We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy.

We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores.

Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!

UTAK POS

<ul>
	<li>Take on a leadership role by formulating and executing strategic plans in line with company objectives</li>
	<li>Set and ensure the reach of relevant team KPIs to help maintain excellent performance</li>
	<li>Develop and execute data-driven strategies for high-quality lead generation and qualification</li>
	<li>Provide live chat support for leads inquiring about the product</li>
	<li>Engage with leads to gather necessary information and qualify them as sales prospects</li>
	<li>Persuade qualified leads to book and schedule demo sessions with the sales team</li>
	<li>Efficiently manage and coordinate internal team schedules, meetings, and demo sessions</li>
	<li>Conduct follow-ups through calls, chats, and text messages to nurture leads and ensure they attend scheduled demos</li>
	<li>Act as a liaison between leads and the sales team, ensuring seamless communication</li>
	<li>Maintain accurate records of lead information, schedules, chat and call progress, and other relevant data using trackers and databases</li>
</ul>

Head of Leads Qualification

OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

1. Customer Journey Mapping &amp; Experience Design

<ul>
	<li>Develop, update, and optimize customer journey maps across major touchpoints (lead generation, onboarding, billing, service requests, renewals, and digital interactions).</li>
	<li>Identify friction points, service gaps, and opportunities to improve customer experience using data and customer insights.</li>
	<li>Collaborate with Sales, Operations, Billing, Digital, and Marketing teams to implement journey improvements.</li>
	<li>Ensure consistency of experience and alignment with service standards and the company’s brand promise.</li>
</ul>

2. Customer Satisfaction &amp; Retention Monitoring

<ul>
	<li>Track and analyze customer satisfaction metrics (NPS, CSAT, CES), complaint trends, and service turnaround time.</li>
	<li>Monitor churn and retention rates and support the development of retention programs.</li>
	<li>Conduct customer interviews, surveys, and other feedback activities to understand expectations and pain points.</li>
	<li>Work with business units to strengthen customer engagement at high-impact moments of the journey.</li>
</ul>

3. Customer Feedback Mechanisms

<ul>
	<li>Design and execute customer feedback systems (surveys, VOC channels, digital feedback tools, post-interaction evaluations).</li>
	<li>Ensure regular and systematic collection of customer input across touchpoints.</li>
	<li>Maintain a structured approach to capturing, organizing, and analyzing customer feedback.</li>
</ul>

4. CX Data Analytics &amp; Insight Generation

<ul>
	<li>Analyze customer experience data to create actionable dashboards and reports.</li>
	<li>Connect CX performance to key business outcomes such as win rate, contract renewal probability, and overall retention.</li>
	<li>Translate insights into recommendations for journey improvements or internal process enhancements.</li>
	<li>Present findings and customer insights to management and cross-functional teams.</li>
</ul>

5. Cross-Functional Collaboration &amp; Input to Marketing

<ul>
	<li>Partner with Sales and Marketing to provide customer insights that shape communication plans, engagement activities, and customer education.</li>
	<li>Support digital and product teams with customer data and journey-related insights.</li>
	<li>Serve as an advocate for customer-centric thinking across the organization.</li>
</ul>

Qualifications

<ul>
	<li>Bachelor’s degree in Marketing, Business, Communications, or related field.</li>
	<li>Minimum 4 years of experience in Customer Experience, Marketing, or related roles; experience in utilities, energy, or service industries is an advantage.</li>
	<li>Strong analytical and problem-solving skills; ability to turn data into insight and execution plans.</li>
	<li>Experience in customer journey mapping, CX tools, or marketing automation is a plus.</li>
	<li>Excellent communication, coordination, and stakeholder management skills.</li>
	<li>Customer-centric mindset with the ability to balance business and customer needs.</li>
</ul>

Key Competencies

<ul>
	<li>Customer Experience Strategy</li>
	<li>Journey Mapping &amp; Process Improvement</li>
	<li>Customer Analytics &amp; Insight Generation</li>
	<li>Marketing Planning &amp; Execution</li>
	<li>Stakeholder Collaboration</li>
	<li>Project Management</li>
	<li>Communication &amp; Presentation Skills</li>
	<li>Adaptability in fast-growing markets</li>
</ul>

Sr. Customer Experience Officer

The General Accountant is primarily responsible for maintaining and recording day-to-day financial transactions under Loft, which include, but not limited to, A/P, A/R, payroll and tax compliance.

The General Accountant will look after the sales, compliance and payroll of clients and partners of Loft. S/he should also be able to effectively coordinate with the Loft sales team and clients. S/he must also ensure that all transactions are properly documented and address all discrepancies and concerns as they arise.

Ultimately, the General Accountant must have sound knowledge of accounting principles and practices, and demonstrate excellent analytical and problem-solving skills.

Responsibilities:

<ul>
	<li>Regular preparation of balance sheets, profit and loss statements and other financial reports</li>
	<li>Analyze financial statements to ensure accuracy and compliance with Generally Accepted Accounting Principles (GAAP)</li>
	<li>Verify, allocate, post and reconcile transactions for Loft clients</li>
	<li>Oversee the sales, monthly tax compliance and payroll transactions for Loft clients</li>
	<li>Conduct month-end and year-end close process</li>
	<li>Participate in internal and external audit requests to ensure compliance of the division and its clients</li>
	<li>Act as Account Manager / Sales Engineer for Loft Business Services</li>
	<li>Meet and talk with the Loft sales team and clients and prepare reports / presentations as necessary</li>
	<li>Deliver excellent customer service to Loft clients and team by addressing questions professionally and promptly</li>
	<li>Work on special projects such as process improvements, data analysis/compilation, presentations, report building, etc.</li>
	<li>Collaborate with different departments including Money Matters to provide the necessary reporting</li>
	<li>Other duties that may be assigned by division head</li>
</ul>

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