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LeapFroggr Inc.

Product Support Specialist  

LeapFroggr Inc.

 
  • Manila, Philippines
    439, Escolta Street , Manila, Metro Manila, Philippines
    Manila
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Posted 4 months ago and deadline of application is on 15 Dec

Recruiter was hiring a day ago

2024-05-29T08:48:03.875379+00:002024-12-15T16:00:00+00:00

Job Description

We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.

Key Responsibilities:

Customer Service Immersion

  • Immerse yourself in the customer service role to better understand the product and customer needs.
  • Provide exceptional customer support to gain firsthand insights into user experiences and challenges.
  • Use your customer service experience to inform product improvements and innovations.

Product Development and Lifecycle Management

  • Support aspects of the product lifecycle from ideation to launch and post-launch optimization.
  • Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.
  • Ensure the timely delivery of high-quality products that meet user expectations and business objectives.

User Experience and Design

  • Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.
  • Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.

Data-Driven Decision Making

  • Utilize analytics and user feedback to inform product decisions and prioritize features.
  • Assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.

Market and Competitive Analysis

  • Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings.
  • Identify and act on opportunities to differentiate our products and capture market share.

Minimum Qualifications

  • Bachelor's degree in Business, Healthcare Administration, Engineering, or a related field.
  • 0-2 years of experience in product management, customer support, or a related role, preferably in the healthcare or technology sectors.
  • Strong analytical skills with an ability to translate complex data into actionable insights.
  • Excellent communication and teamwork skills.
  • Basic understanding of the healthcare industry, including regulatory and compliance requirements.
  • Strong UX and design sensibilities, with a keen eye for detail and user-centered design principles.
  • Passion for innovation and a desire to make a positive impact in the healthcare sector.

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Health and Medical
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Regina Building, Escolta Street, Binondo, Manila, Metro Manila, Philippines
Industry
[email protected]
Vacancy
1 opening
Website
https://seriousmd.com

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About LeapFroggr Inc.

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology." Our company culture revolves around excellence, family and community, cooperation and sharing.

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