We're a small Dutch tech company building ComChamp - the central nervous system for organisations. Today it's a CRM and Customer Journey Orchestration platform. Our clients are energy and telecom companies in the Netherlands who use it to run everything from lead intake to proposals to service delivery, without stitching five tools together.

Where it's going: an Agentic Communication Hub, where AI agents handle routine interactions, hand off to humans for complex ones, and operate within the same journeys and audit trails. Same workflow, executed by a person or an AI. That's what we're building toward.

ComChamp

<h3>The role:</h3>

You'll own the space between what we want to build and what our customers are asking for. Your job is to understand both well enough to make a defensible call, write it down clearly, and get it built. We're not looking for a backlog administrator or a project manager. We're looking for someone who can sit with a stakeholder describing a symptom and leave with a clear picture of the underlying process, the actual problem, and the constraints around it.

<h3>What you'll do:</h3>

<ul>
	<li>
	Own the backlog end-to-end - you decide what gets built next and why, and you keep the team clear on both.
	</li>
	<li>
	Do the business analysis - get past what people ask for to what they actually need: the process behind it, the constraints around it, the edge cases nobody mentioned.
	</li>
	<li>
	Design the solution. Map the business process, define the logic and the edge cases, and produce a specification the team can build from without guessing.
	</li>
	<li>
	Run the product rhythm. Refinement, planning, acceptance together with an international team and Dutch clients.
	</li>
</ul>

 

<h3>What we offer:</h3>

<ul>
	<li>
	Salary in line with your capabilities
	</li>
	<li>
	Fully remote, with at least 4 hours of daily overlap with Dutch business hours (we'll align on a fixed window together).
	</li>
	<li>
	Long-term contract, as we're not looking for a quick project, we're building a team.
	</li>
	<li>
	Real ownership and influence on what we build and how.
	</li>
	<li>
	A small friendly team betting seriously on AI-driven development. We experiment with the newest capabilities constantly, always tied to real deliverables. 
	 
	</li>
</ul>

Product Owner

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.

Key Responsibilities:

Customer Service Immersion

<ul>
	<li>Immerse yourself in the customer service role to better understand the product and customer needs.</li>
	<li>Provide exceptional customer support to gain firsthand insights into user experiences and challenges.</li>
	<li>Use your customer service experience to inform product improvements and innovations.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Support aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Product Support Specialist

Hadley Designs is a vibrant, creative female-owned business dedicated to enriching everyday life and special moments through beautifully crafted stationery. Founded by Becca Hadley, who expertly balances design work with raising four children, the company has flourished for over a decade. With a heartfelt focus on education and organization, Hadley Designs offers a wide range of lovely educational posters, school supplies, homework trackers, and behavioral tools designed to support children’s learning and development in engaging ways.

Serving more than 2,000,000 happy customers and boasting over 100,000 five-star reviews, Hadley Designs combines creativity and practicality across a diverse portfolio of over 1,500 meticulously designed products. Their bestsellers include calendars, planners, educational posters, chore charts, and certificates of achievement - all crafted to bring joy, motivation, and organization to families and educators alike.


Hadley Designs

Do You Turn Great Creative Direction Into Finished, On-Style Product Art?

At Hadley Designs, we believe learning should be enjoyable, engaging, and screen-free. Millions of parents and teachers trust our beautifully designed, developmentally aligned educational tools to help children grow and thrive. As a fast-growing, family-founded brand, we are looking for an early-career illustrator who wants to make the art that goes into our products.

We are seeking a Junior Product Illustrator to work hand-in-hand with our Chief Creative Officer, taking her creative direction through to finished, production-ready product art. This is a maker’s seat, not a template-and-layout role. If you love to draw, have a genuine eye for cute, playful, kid-friendly design, and want to grow your craft inside a brand that ships beautiful products every month, this is a rare opportunity to build your portfolio while creating work that reaches millions of families.

About Hadley Designs

Hadley Designs is redefining early education with creativity and purpose. Every product is hand-drawn and teacher-designed, crafted to build confidence and connection. Our screen-free tools help families and teachers make learning meaningful while nurturing children’s curiosity and creativity.

Mission: We design beautiful, developmentally sound, screen-free products that parents can trust to help their children learn, grow, and reach their full potential.

Vision: To build the most trusted children’s brand in the world, reshaping how families learn, connect, and grow.

Role Overview

As our Junior Product Illustrator, you will turn the Chief Creative Officer’s vision into finished, on-style product art so Hadley Designs can launch products faster and multiply its creative capacity. The CCO sets the tone, style, and strategy; you carry out the hands-on execution by creating new artwork, completing sets in an established style, and building each concept through to production-ready.

This is a deliberately early-career seat for someone with real illustration talent who wants to keep growing their craft. You will not be expected to arrive as a seasoned art director. You will be expected to draw well, learn our style quickly, take direction cleanly, and finish the last mile of the creative so the CCO can focus on setting direction.

Key Responsibilities

Original Illustration &amp; Artwork. Create new artwork and complete sets in Hadley Designs’ established style. Illustrate original characters, motifs, patterns, and scenes that fit our cute, kid-friendly aesthetic.

Product Design Execution. Turn the CCO’s concepts and creative direction into finished, production-ready product designs.

Creative Production Support. Own execution offload, including variations, building designs across full sets, and file preparation. 

Style Consistency Keep every piece on-style and on-brand across the full product set. Maintain the living style reference so the look stays consistent as the catalog grows.

As needed, provide occasional ad-ops support, including A+ content, storefront updates, CMYK ad images, and revisions to existing product lines.

How Success Is Measured

<ul>
	<li>First-pass approval rate: The share of deliverables with no major rework</li>
	<li>New original art created: The volume of original artwork generated to feed the product pipeline.</li>
	<li>Sets/SKUs completed: Finished design sets per month</li>
	<li>On-time delivery: Assignments delivered by the agreed deadline.</li>
	<li>Framework-to-finish independence: The share of projects carried from CCO handoff to production-ready without kicking work back up.</li>
</ul>

Junior Product illustrator

Be a part of a "not so corporate" organization that is continuing to embark on an exciting journey.

Squadzip, our SaaS platform, has been launched to our enterprise clients and has received praise for its fresh and unique approach to addressing real felt pains of sales, operations, and service organizations, as well as its simplicity in adoption and implementation. 

Squadzip is the first co-investment of Kickstart Ventures and Plug and Play Tech Center in the Philippines. In only a few years since we opened office, Squadzip has found itself as an invaluable tool for businesses in multiple industries and locations. Today, Squadzip has positioned itself to be the "Digital Extension of the Office",  where teams can stay on top of their work and be productive from anywhere.

This is a place where you will be challenged to be creative and innovative on a daily basis. The future of digitalization is bright and sunny and we are looking for the bold few to help us shape it.

Squadzip (Digital Space Explorer, Inc.)

We are looking for individuals who can evangelize the idea that productive work can be done from anywhere! Right now businesses are spending billions on larger than necessary workspaces. The pandemic has forced businesses to consider work-from-home arrangements, but businesses are struggling to see this as a sustainable and productive way to move forward.

Squadzip is the Digital Extension of the Office, a platform that serves as a central reporting hub for all types of customer interactions, face-to-face interactions, video calls, voice calls, messaging, and more. We are looking for a few, energetic, driven individuals to help us spread this movement across the world.

Squadzip's Product Management team are considered the keepers of our product. Product Management Associates play a critical role in the organization. Among these responsibilities are the following:

<ul>
	<li>Ownership of product management responsibilities from research, ideation, gathering of feedback, testing, and support.</li>
</ul>

Ownership of product management responsibilities from research, ideation, gathering of feedback, testing, and support.

<ul>
	<li>Ownership of customer support and product quality testing functions</li>
	<li>Responsible for writing and designing features, as well as product ideation and strategic planning</li>
	<li>Researching new technologies, market trends</li>
	<li>Provide customer support to Squadzip customers and enterprises on trial</li>
	<li>Provide support to Customer Experience, Business Development and Marketing as a product expert both in the office and in the field.</li>
	<li>Gather data from customers and existing prospective customers to validate product roadmap, ideas, and assumptions.</li>
	<li>Working with development team to manage development timelines</li>
	<li>Building content to support external customers</li>
</ul>

Product Management Associate

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

At 11LUX, we are driven by a shared belief that creativity, talent, and innovation should never be limited. Our vision is to empower people and brands to push boundaries, create meaningful solutions, and thrive in both work and life. Guided by a mission to deliver lasting impact, we combine innovation, adaptability, and true collaboration to turn every project into something greater than it began.
Our core values shape everything we do—from embracing growth and bold thinking to fostering ownership, partnership, and well-being. These principles define not just what we stand for, but how we show up every day.

We operate with a results-first mindset, where flexibility and trust enable our team to work from anywhere while delivering exceptional outcomes. This culture of accountability, speed, and continuous improvement allows us to stay agile and create real impact for the brands and communities we serve.

Careers at 11LUX are built for those who want more than just a job. We offer an environment where you can grow without limits, think creatively, and collaborate with a global team—all while maintaining the freedom to work in a way that suits your life. Our culture is designed for individuals who pursue excellence, take ownership, and continuously evolve.

At 11LUX, you don’t just work—you create, grow, and make an impact.

11Lux, Inc

We're hiring a Social Media Content Producer to own the daily execution, publishing, and production operations behind our short-form content engine across Instagram Reels, TikTok, and YouTube Shorts. This is the hands-on execution role on the social team. You take creative direction and turn it into finished, polished, published content - fast, clean, and on-brand, every single day. 
 
You will be working directly with a creator who has over 4 million followers across platforms, with Instagram as the primary channel. Our content operation is structured like a studio with batch production, performance metrics, and AI-native systems. You report to the Content Strategist who sets the creative direction and generates the ideas. Your job is to bring those ideas to life - editing, designing, scheduling, publishing, tracking performance, and keeping the entire production machine running smoothly. 
 
This is a full-time remote position. We are looking for a fast, detail-oriented executor who can produce high-quality short-form content at volume, manage publishing workflows across multiple platforms, and actively use AI tools to increase speed and output. A genuine interest in health, beauty, and strong visual aesthetics is essential - this is the world we operate in, and you need to live and breathe it. 
 
Responsibilities

<ul>
	<li>Produce 2 to 3 short-form videos and supporting graphics per day, including editing, trimming, captioning, and polishing content for Instagram Reels, TikTok, and YouTube Shorts.</li>
	<li>Execute on creative briefs and direction provided by the Content Strategist, turning concepts into finished, platform-ready assets.</li>
	<li>Design on-brand visuals such as carousels, text graphics, thumbnails, and infographics that support the creator's style and messaging.</li>
	<li>Plan, schedule, and publish short-form content across all platforms while maintaining a balanced mix of educational, inspirational, and trend-based formats.</li>
	<li>Follow short-form trends including audio, hooks, captions, and editing styles, and flag relevant opportunities to the Content Strategist.</li>
	<li>Monitor performance metrics weekly and provide insights, recommendations, and data summaries based on watch time, retention, views, and engagement.</li>
	<li>Source and organize trending sounds, audio, and reference content to support the Content Strategist's ideation process.</li>
	<li>Coordinate collaboration posts and identify smart opportunities for creator crossovers and partnership content.</li>
	<li>Keep systems clean in Asana and Google Drive, ensuring clear task ownership, file naming, version control, and a predictable content runway.</li>
	<li>Use AI tools to streamline editing, captioning, clipping, and repurposing workflows to increase daily output and reduce turnaround time.</li>
	<li>Continuously improve and document production workflows to increase the efficiency and scalability of the content system. 
	 </li>
</ul>

Social Media Content Producer *Superstar Only*

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Sales Team

At our core, the Sales team is built to grow the company. We're focused on bringing in top-tier professionals who are prepared to offer an exceptional experience for our customers. What sets us apart is our consultative sales approach, which ensures our pros deeply understand our product and stay with us longer. We're a scaling sales organization on the lookout for dynamic leaders who are ready to build with us.

About the role

As our Sales Manager, you will recruit, train, and manage a team of Sales Development Representatives (SDRs) or Account Executives (AEs). You'll serve as a coach and strategist, empowering your team to hit key performance indicators (KPIs) and overcome sales obstacles by optimizing pitches and processes. The ideal candidate has strong sales expertise and understands that building trust and rapport with our pros is crucial for long-term relationships. In this pivotal role, you will directly influence the team's growth and company revenue by surfacing key insights from sales conversations, testing new data sources and processes, and improving the quality and quantity of pros on our platform.

What you’ll do

<ul>
	<li>Team Leadership: Cultivate a high-morale, high-performance sales culture by setting and achieving ambitious team goals.</li>
	<li>Coaching &amp; Development: Train and mentor all team members, from new hires to tenured staff, on sales strategies, scripting, and processes, particularly within a remote environment.</li>
	<li>Process Improvement: Manage dynamic sales campaigns, optimize team productivity, and streamline the workflow and operations for SDRs or AEs.</li>
	<li>Strategic Feedback: Provide direct feedback to Sales Leadership, Operations, and Enablement to improve workflow efficiency and identify key training opportunities.</li>
	<li>Product Expertise: Become an expert in the product and clearly articulate its value to every professional.</li>
	<li>Performance Management: Consistently monitor and document team performance.</li>
</ul>

Salesforce

Sales and Marketing Knowledge

Closing Sales

Sales Team Manager [Remote WFH]

Own Category Growth, Optimize Performance, and Expand Market Dominance.

Hadley Designs is seeking an eCommerce Growth Manager to take full ownership of a multi-million dollar product category, with Amazon as the primary growth channel. This is a high-impact role for a results-driven e-commerce operator who thrives on ownership, accountability, and driving measurable growth through disciplined execution and data-backed decision-making.

While this role operates deeply within Amazon, we welcome candidates who have driven growth across e-commerce, DTC, or marketplace environments and are excited to apply that experience within a scaled Amazon ecosystem.

How You’ll Win at Hadley Designs:

We believe performance comes from strong systems executed consistently.

Every eCommerce Growth Manager is expected to progress through three stages:

<ol>
	<li>Learn the Playbook – Understand our category strategy, operating standards, and decision frameworks</li>
	<li>Apply the Playbook – Execute accurately and consistently to deliver predictable, scalable results</li>
	<li>Enhance the Playbook – Improve systems with new ideas and strategies after mastery is demonstrated</li>
</ol>

This order matters. We value innovation, but only when it is grounded in proven execution. Our playbook exists to help high performers win faster, create leverage, and scale impact — not slow them down.

Apply today and help us make learning fun, engaging, and screen-free for families everywhere.

Amazon Web Services

Brand Management

eCommerce Growth Manager

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The QA Tester is responsible for ensuring that products such as websites, themes, and plugins conform to standards by executing test plans.

Test plans for websites cover requirements that developers and project leaders must complete when projects launch. The process involves creation of proper documentation, cross-browser checks, and making sure that the final product adheres to client requirements.

The QA Tester also reviews in-house themes and plugins to help minimize bugs after deployment. He/she coordinates with the product development to fix issues.

Responsibilities include:

<ul>
	<li>Conduct automated testing procedures on websites/app.</li>
	<li>Test internal tools such as Wordpress plugins and themes.</li>
	<li>Perform diagnostics and provide developers the steps to replicate bugs.</li>
	<li>Provide documentation and project history by submitting site issues to Salesforce and Gitlab.</li>
	<li>Perform minor adjustments and maintenance such as inputting DNS records and upgrading Wordpress plugins.</li>
	<li>Timely complete assigned projects and meet required monthly output.</li>
	<li>Coordinate with and provide updates to team leader and project managers about deliverables.</li>
	<li>Experience in Selenium/Cypress/New Relic Synthetics is a must</li>
</ul>

Software Quality Assurance (QA) Engineer

The Quality Assurance or QA Intern helps the team in ensuring that products such as websites, themes, and plugins conform to standards by executing test plans. The process involves creation of proper documentation, cross-browser checks, and making sure that the final product adheres to client requirements. They also need to be familiar with basic HTML and CSS.

Responsibilities include:

<ul>
	<li>Conduct manual and automated testing procedures on websites.</li>
	<li>Test internal tools such as Wordpress plugins and themes.</li>
	<li>Perform diagnostics and provide developers the steps to replicate bugs.</li>
	<li>Provide documentation and project history by submitting site issues to Salesforce and Gitlab.</li>
	<li>Perform minor adjustments and maintenance such as inputting DNS records and upgrading Wordpress plugins.</li>
	<li>Timely complete assigned projects and meet required daily output assigned by the QA team lead or Senior QA.</li>
	<li>Coordinate with and provide updates to the team about deliverables.</li>
	<li>Work on special projects assigned by the QA team lead if needed.</li>
</ul>

Software Testing

Quality Assurance

Quality Assurance (QA) Intern

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

<ul>
	<li>Available nationwide in every U.S. county</li>
	<li>Over 85 million projects started on Thumbtack</li>
	<li>More than 11 million 5-star reviews and counting</li>
	<li>Pros earn billions on our platform</li>
	<li>1000+ employees </li>
	<li>$3.2 billion valuation (June, 2021) </li>
</ul>

About the Sales Team

We are a rapidly growing sales organization looking for highly motivated individuals to join us in scaling our sales organization. Our culture prides itself on diversity and inclusion. 

About the Role

Account Executives will directly impact the company's overall growth by finding new pros, surfacing learnings from sales conversations, testing new data sources and sales processes, improving the quality and quantity of pros on Thumbtack, and driving revenue for the company.

Responsibilities

<ul>
	<li>Responsible for driving revenue by obtaining quota by creating and managing your pipeline.</li>
	<li>Maintain accurate and current notes and records for all accounts in Salesforce.</li>
	<li>Achieving 100% of your assigned monthly quota while creating and cultivating a future sales pipeline.</li>
	<li>Help key stakeholders gain insight into their market, customers, and competitors which will allow them to make quicker and better data-driven decisions.</li>
	<li>Become an expert in the Thumbtack product a</li>
</ul>

Account Management

Account Executive [Remote WFH]

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Experiments Team

The Experiments Team at Thumbtack is a dynamic group responsible for executing critical service models and manual workflows that support our customers and pros through new initiatives. We act as a flexible resource for the company—handling specialized manual tasks, piloting new tools and models, and partnering closely with Product, Commercial Operations, and Partnerships to ensure Thumbtack’s most vital initiatives are executed with precision.

About the Role

We’re looking for an experienced, people-first manager to lead a team of Experiments Specialists. While this role sits within the Experiments organization, your initial focus will be on driving high-quality execution of manual operational tasks and customer service delivery. This is a unique "builder" role. You will manage the day-to-day output of a frontline team while remaining highly adaptable to changing business needs. Whether the team is performing repetitive manual tasks or transitioning into more complex pilots, you will ensure the team remains high-performing, flexible, and deeply focused on the customer and pro experience.

This role requires operational rigor, strong stakeholder management, and a passion for developing both people and processes in a fast-paced, evolving environment.

What you’ll do

<ul>
	<li>Lead and mentor a team of frontline specialists, providing coaching on customer service best practices, efficiency, and quality.</li>
	<li>Set clear KPIs for manual workflows (e.g., volume, accuracy, turnaround time) and ensure the team meets or exceeds them.</li>
	<li>Lead the team through shifts in scope; keep morale high even as tasks change from manual execution to potential experiment-based work.</li>
	<li>Foster a culture of curiosity, accountability, and service excellence that aligns with Thumbtack’s values.</li>
	<li>Oversee the daily distribution and completion of manual tasks, ensuring zero backlog and high accuracy.</li>
	<li>Drive operational excellence by identifying process improvements and eliminating inefficiencies.</li>
	<li>Establish and maintain high standards for all manual work outputs, ensuring they meet the needs of internal stakeholders.</li>
	<li>Ensure frontline teams are equipped with the knowledge, tools, and support they need to deliver best-in-class service.</li>
	<li>Act as the primary liaison between the Experiments Team and partner teams including Product, Commercial Operations, and Partnerships</li>
	<li>Provide regular reporting on team capacity and throughput, and translate frontline feedback into actionable insights for cross-functional partners.</li>
	<li>Track team performance and experiment outcomes, providing structured feedback to stakeholders and leadership.</li>
	<li>Maintain tight feedback loops between frontline insights and cross-functional teams.</li>
	<li>Contribute to strategic planning for future experiments.</li>
</ul>

Project Management

Customer Service

Experiments Team Manager

Are you a digital-savvy communicator who loves helping clients win online? Do you thrive at the intersection of design, technology, and customer success? If you get excited about websites, digital strategy, and making a real impact for real estate professionals across North America — this role was built for you.

About the company

Agent Image is a premier, privately held web design and internet marketing solutions company — the go-to platform for real estate professionals worldwide. Their culture is open, fast-paced, casual, and accountable. They don't just build websites; they build careers and lasting client relationships. 
 
This role is sourced by Hire Manila, a leading recruitment partner connecting driven Filipino talent with global tech and creative companies.

What you'll do:

Own client relationships

<ul>
	<li>Be the primary point of contact — guide clients from onboarding through a seamless website launch.</li>
</ul>

Bridge clients &amp; dev team

<ul>
	<li>Translate client needs into clear briefs and keep projects on scope, on time, and profitable.</li>
</ul>

Drive digital strategy

<ul>
	<li>Proactively advise clients on improving their online presence using industry best practices.</li>
</ul>

Deliver best-in-class service

<ul>
	<li>Continuously add value through top-tier support and help shape "best-in-class" product standards.</li>
</ul>

Project management targets

<ul>
	<li>25+ Active accounts managed per month</li>
	<li>10+ Launches or design completions monthly</li>
	<li>6+ Positive client reviews per month</li>
	<li>≤1 Valid escalation per quarter</li>
	<li>Handle add-on products including logo and map designs alongside core website accounts</li>
	<li>Proactively review websites for issues, errors, and revisions — including proofreading — before clients or QA flag them</li>
	<li>Launch projects with little to no QA tweaks through careful pre-launch checks</li>
	<li>Zero out non-contacts; maintain consistent attendance and hit all monthly performance metrics</li>
	<li>Complete and pass Advanced IDX training after onboarding</li>
	<li>Establish smooth, cross-department communication so all teams meet or exceed client expectations</li>
</ul>

What we're looking for

<ul>
	<li>Background in art and design </li>
	<li>At least 1 year of customer support experience servicing US or North American clients</li>
	<li>Excellent written and spoken English with at least a neutral North American accent</li>
	<li>Experience with internet-based products: web hosting, web design, or similar</li>
	<li>Strong project management skills — juggle multiple tasks, hit strict deadlines</li>
	<li>Highly adaptable, goal-driven, detail-oriented, and a genuine team player</li>
</ul>

Nice to have

<ul>
	<li>Salesforce</li>
	<li>WordPress</li>
	<li>Digital marketing</li>
	<li>Real estate knowledge</li>
</ul>

Schedule: Mon–Fri, 9 AM–6 PM PST (night shift PH time)

Creative Thinking

Organizing and Planning

Relationship Management

Attention to Detail

Critical Thinking

Communication Skills

Digital Strategist | Remote

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level).

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies.</li>
</ul>

Persuasion and Negotiation

Stakeholder Management

Problem Solving

VIP Web Consultant | Customer Service | Remote

The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

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