LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.

Key Responsibilities:

Customer Service Immersion

<ul>
	<li>Immerse yourself in the customer service role to better understand the product and customer needs.</li>
	<li>Provide exceptional customer support to gain firsthand insights into user experiences and challenges.</li>
	<li>Use your customer service experience to inform product improvements and innovations.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Support aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Product Support Specialist

Be a part of a "not so corporate" organization that is continuing to embark on an exciting journey.

Squadzip, our SaaS platform, has been launched to our enterprise clients and has received praise for its fresh and unique approach to addressing real felt pains of sales, operations, and service organizations, as well as its simplicity in adoption and implementation. 

Squadzip is the first co-investment of Kickstart Ventures and Plug and Play Tech Center in the Philippines. In only a few years since we opened office, Squadzip has found itself as an invaluable tool for businesses in multiple industries and locations. Today, Squadzip has positioned itself to be the "Digital Extension of the Office",  where teams can stay on top of their work and be productive from anywhere.

This is a place where you will be challenged to be creative and innovative on a daily basis. The future of digitalization is bright and sunny and we are looking for the bold few to help us shape it.

Squadzip (Digital Space Explorer, Inc.)

We are looking for individuals who can evangelize the idea that productive work can be done from anywhere! Right now businesses are spending billions on larger than necessary workspaces. The pandemic has forced businesses to consider work-from-home arrangements, but businesses are struggling to see this as a sustainable and productive way to move forward.

Squadzip is the Digital Extension of the Office, a platform that serves as a central reporting hub for all types of customer interactions, face-to-face interactions, video calls, voice calls, messaging, and more. We are looking for a few, energetic, driven individuals to help us spread this movement across the world.

Squadzip's Product Management team are considered the keepers of our product. Product Management Associates play a critical role in the organization. Among these responsibilities are the following:

<ul>
	<li>Ownership of product management responsibilities from research, ideation, gathering of feedback, testing, and support.</li>
</ul>

Ownership of product management responsibilities from research, ideation, gathering of feedback, testing, and support.

<ul>
	<li>Ownership of customer support and product quality testing functions</li>
	<li>Responsible for writing and designing features, as well as product ideation and strategic planning</li>
	<li>Researching new technologies, market trends</li>
	<li>Provide customer support to Squadzip customers and enterprises on trial</li>
	<li>Provide support to Customer Experience, Business Development and Marketing as a product expert both in the office and in the field.</li>
	<li>Gather data from customers and existing prospective customers to validate product roadmap, ideas, and assumptions.</li>
	<li>Working with development team to manage development timelines</li>
	<li>Building content to support external customers</li>
</ul>

Product Management Associate

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

Ylopo is looking for a Tier 1 Product Support Representative to join our Manila team to work alongside our US operations group.

Goal: The primary goals of a product support specialist are to master the product and services of the company, to provide technical assistance by addressing inquiries and resolving complaints, to provide a higher level of customer support and to ensure customer satisfaction.

The primary responsibility of this role is to provide client support, troubleshooting help and guidance/training to clients and address questions and concerns on the use of our tools and systems. The Product Support Specialist will communicate with clients via phone, email and chat.

 

Responsibilities:

<ul>
	<li class="text-justify">Identify, investigate, and resolve client problems and handle technical support cases through phone, chat and email submissions.</li>
	<li>Respond (via phone/email/chat) to all clients in a timely manner to provide a high level of customer support.</li>
	<li>Maintain client confidence by keeping their information confidential.</li>
	<li>Field support calls, chat, email, and/or other communication from clients with inquiries about our systems and products.</li>
	<li>Consult with users to determine steps and procedures taken to identify and resolve the problem.</li>
	<li>Apply knowledge of computer software, hardware, and procedures to solve problems.</li>
	<li>Collaborate with other teams/departments (Client Success, Billing, Implementations, Branded Sites, Marketing, Tech Teams) to research and resolve problems.</li>
	<li>Maintain knowledge of technology innovations and trends.</li>
	<li>Performs other related duties as assigned.</li>
	<li>Develop great client relationships to keep clients excited about joining Ylopo</li>
	<li>Speak confidently and professionally with clients.</li>
	<li>Serve as subject matter expert for the Ylopo process.</li>
	<li>Learn the ins and outs of Ylopo products.</li>
</ul>

Tier1 Product Support Specialist

Cast (Buri Technologies) is an e-learning startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Content Creation - Our company assists learning organizations in the creation and design of e-learning content. Once the organization turns over the technical material, we handle both instructional design and the actual production of the e-learning content. We work with the technical expert to create a high quality online course.

Cast LMS - We provide a personalized learning management system that helps companies make easy to use asynchronous e-learning delivery possible on iOS, Android, and Web

Learn more about Cast here: https://castlms.com/


Cast LMS (Buri Technologies Inc.)

Cast LMS (Buri Technologies Inc.) is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

We are looking for individuals who seek challenges and aspire to change the Philippine e-learning landscape by helping organizations build their training materials for the future and build software products that can help educators all over the country. We seek a Product Support and Quality Specialist who enjoys helping people, solving problems, and figuring out how things work to join our team. In this role, you will provide crucial support to both our operations and engineering team, ensuring efficient daily operations.

We are a remote-first company, so you will work from home most of the time. From time to time, the team meets at our Quezon City office for activities such as Build Days, planning, or collaborative problem-solving. Some customer engagements may also require visiting a client's office, particularly for training, onboarding, or concerns that are better handled in person.

 

Responsibilities:

Assist the administrators who manage their organization's Cast LMS deployment by:

<ul>
	<li>Answering questions and help customers use Cast LMS.</li>
	<li>Understanding and resolving customer concerns whenever possible.</li>
	<li>Helping learners who contact us about access, courses, completion, and other issues, usually through email.</li>
	<li>Staying calm and helpful when a customer is frustrated or something is urgent.</li>
	<li>Asking the right questions and investigate the problem before escalating it.</li>
	<li>Keeping customers updated until their concern is resolved.</li>
</ul>

Help customers become comfortable using Cast LMS by:

<ul>
	<li>Conducting training for administrators and learners, usually online but occasionally at a client's office.</li>
	<li>Creating and updating help articles and our online knowledge base.</li>
	<li>Creating or updating walkthroughs, videos, and other guides.</li>
	<li>Improving documentation when you notice questions or problems that come up repeatedly.</li>
</ul>

Find problems before customers do by:

<ul>
	<li>Testing new and existing features.</li>
	<li>Checking important customer and learner workflows.</li>
	<li>Reproducing reported problems.</li>
	<li>Verifying that issues have been fixed.</li>
	<li>Reporting anything that does not work as expected.</li>
</ul>

You will work with our Product and Engineering teams when deeper technical investigation is needed. We will teach you our testing process and the tools you need to use.

Learning Management System LMS

Articulate (E-Learning Software)

Email Support

Chat Support

Writing

Technical Support

Communication Skills

Product Support and Quality Specialist | Work from Home

Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution.

Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields.

We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.

Remedy Skintech, Inc.

Remedy is looking for creative, hardworking, and organized individuals to intern with our design team!

<ul>
	<li>The Multimedia Intern will work directly with our Creative Lead in conceptualizing and executing marketing efforts to help expand the Remedy brand.</li>
	<li>The focus of this internship will be video editing but will also involve a bit of photo editing.</li>
	<li>You will be helping us grow our social media presence to create, design, and edit high quality short videos.</li>
</ul>

Successful candidates will have the opportunity to develop their skills in these areas while gaining valuable exposure to the aesthetic industry.

Internship Multimedia Producer

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Sales Team

At our core, the Sales team is built to grow the company. We're focused on bringing in top-tier professionals who are prepared to offer an exceptional experience for our customers. What sets us apart is our consultative sales approach, which ensures our pros deeply understand our product and stay with us longer. We're a scaling sales organization on the lookout for dynamic leaders who are ready to build with us.

About the role

As our Sales Manager, you will recruit, train, and manage a team of Sales Development Representatives (SDRs) or Account Executives (AEs). You'll serve as a coach and strategist, empowering your team to hit key performance indicators (KPIs) and overcome sales obstacles by optimizing pitches and processes. The ideal candidate has strong sales expertise and understands that building trust and rapport with our pros is crucial for long-term relationships. In this pivotal role, you will directly influence the team's growth and company revenue by surfacing key insights from sales conversations, testing new data sources and processes, and improving the quality and quantity of pros on our platform.

What you’ll do

<ul>
	<li>Team Leadership: Cultivate a high-morale, high-performance sales culture by setting and achieving ambitious team goals.</li>
	<li>Coaching &amp; Development: Train and mentor all team members, from new hires to tenured staff, on sales strategies, scripting, and processes, particularly within a remote environment.</li>
	<li>Process Improvement: Manage dynamic sales campaigns, optimize team productivity, and streamline the workflow and operations for SDRs or AEs.</li>
	<li>Strategic Feedback: Provide direct feedback to Sales Leadership, Operations, and Enablement to improve workflow efficiency and identify key training opportunities.</li>
	<li>Product Expertise: Become an expert in the product and clearly articulate its value to every professional.</li>
	<li>Performance Management: Consistently monitor and document team performance.</li>
</ul>

Salesforce

Sales and Marketing Knowledge

Closing Sales

Sales Team Manager [Remote WFH]

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Success Team

Thumbtack is the leading marketplace platform connecting customers with local professionals for all their project and service needs.

We are a rapidly growing organization looking for highly motivated individuals to join us in scaling our success team. Our culture prides itself on diversity and inclusion and our mission is to empower independent pros to grow their businesses, and that's where you come in.

About the role

As a Success Specialist, you'll be on the front lines, helping our pros unlock their full potential and build thriving businesses on Thumbtack. It's all about being a strategic partner and champion for our pros. You'll be the ultimate guide for our pros, helping them navigate their journey to success. We're looking for someone who is not just great at building rapport but is also a consultative partner who can dive deep into a pro's business, marketing strategy, and growth goals. Your day will be packed with high-impact activities building trust and loyalty and driving revenue and departmental goals.

What you’ll do

<ul>
	<li>Partner with our pros on our platform by listening to their needs and providing the best solutions - you’re the expert! Pro satisfaction and longevity will be your #1 priority.</li>
	<li>Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance and repairs and other service industries.</li>
	<li>Participate in at least 50 outbound interactions per day with our pros to determine the best solution to help them get hired. This can include using tools such as AI to optimize their accounts.</li>
	<li>Successfully build rapport with the pros and be able to anticipate their needs and long term business goals.</li>
	<li>Conduct comprehensive profile reviews, guiding pros through key areas like response time, reviews, profile pictures, and quick replies to help them shine. You’ll encourage them to complete product recommendations and set competitive budgets, setting them up for success.</li>
	<li>Identify opportunities to cross-sell additional products or services to existing pros.</li>
	<li>Actively listen to pro concerns taking on a consultative approach, have the ability to probe, and be able to provide recommendations when necessary.</li>
	<li>Have the ability to set the proper expectations on lead costs, marketing and ROI with our pros so they are satisfied and can justify their marketing spend.</li>
	<li>Troubleshoot and resolve pro inquiries with effective problem-solving and de-escalating skills while building a relationship with the pro.</li>
	<li>Proactively follow up with pros via call, SMS and/or email.</li>
	<li>Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores.</li>
	<li>Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.</li>
	<li>Make independent and insightful decisions while keeping the pro and company needs in mind.</li>
	<li>Engage with team members through weekly development sessions, training, and support interactions that help build each other.</li>
</ul>

Customer Service

Sales Success Specialist [B2B, Remote WFH]

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

<ul>
	<li>Available nationwide in every U.S. county</li>
	<li>Over 85 million projects started on Thumbtack</li>
	<li>More than 11 million 5-star reviews and counting</li>
	<li>Pros earn billions on our platform</li>
	<li>1000+ employees </li>
	<li>$3.2 billion valuation (June, 2021) </li>
</ul>

About the Sales Team

We are a rapidly growing sales organization looking for highly motivated individuals to join us in scaling our sales organization. Our culture prides itself on diversity and inclusion. 

About the Role

Account Executives will directly impact the company's overall growth by finding new pros, surfacing learnings from sales conversations, testing new data sources and sales processes, improving the quality and quantity of pros on Thumbtack, and driving revenue for the company.

Responsibilities

<ul>
	<li>Responsible for driving revenue by obtaining quota by creating and managing your pipeline.</li>
	<li>Maintain accurate and current notes and records for all accounts in Salesforce.</li>
	<li>Achieving 100% of your assigned monthly quota while creating and cultivating a future sales pipeline.</li>
	<li>Help key stakeholders gain insight into their market, customers, and competitors which will allow them to make quicker and better data-driven decisions.</li>
	<li>Become an expert in the Thumbtack product a</li>
</ul>

Account Management

Account Executive [Remote WFH]

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

Are you a digital-savvy communicator who loves helping clients win online? Do you thrive at the intersection of design, technology, and customer success? If you get excited about websites, digital strategy, and making a real impact for real estate professionals across North America — this role was built for you.

About the company

Agent Image is a premier, privately held web design and internet marketing solutions company — the go-to platform for real estate professionals worldwide. Their culture is open, fast-paced, casual, and accountable. They don't just build websites; they build careers and lasting client relationships. 
 
This role is sourced by Hire Manila, a leading recruitment partner connecting driven Filipino talent with global tech and creative companies.

What you'll do:

Own client relationships

<ul>
	<li>Be the primary point of contact — guide clients from onboarding through a seamless website launch.</li>
</ul>

Bridge clients &amp; dev team

<ul>
	<li>Translate client needs into clear briefs and keep projects on scope, on time, and profitable.</li>
</ul>

Drive digital strategy

<ul>
	<li>Proactively advise clients on improving their online presence using industry best practices.</li>
</ul>

Deliver best-in-class service

<ul>
	<li>Continuously add value through top-tier support and help shape "best-in-class" product standards.</li>
</ul>

Project management targets

<ul>
	<li>25+ Active accounts managed per month</li>
	<li>10+ Launches or design completions monthly</li>
	<li>6+ Positive client reviews per month</li>
	<li>≤1 Valid escalation per quarter</li>
	<li>Handle add-on products including logo and map designs alongside core website accounts</li>
	<li>Proactively review websites for issues, errors, and revisions — including proofreading — before clients or QA flag them</li>
	<li>Launch projects with little to no QA tweaks through careful pre-launch checks</li>
	<li>Zero out non-contacts; maintain consistent attendance and hit all monthly performance metrics</li>
	<li>Complete and pass Advanced IDX training after onboarding</li>
	<li>Establish smooth, cross-department communication so all teams meet or exceed client expectations</li>
</ul>

What we're looking for

<ul>
	<li>Background in art and design </li>
	<li>At least 1 year of customer support experience servicing US or North American clients</li>
	<li>Excellent written and spoken English with at least a neutral North American accent</li>
	<li>Experience with internet-based products: web hosting, web design, or similar</li>
	<li>Strong project management skills — juggle multiple tasks, hit strict deadlines</li>
	<li>Highly adaptable, goal-driven, detail-oriented, and a genuine team player</li>
</ul>

Nice to have

<ul>
	<li>Salesforce</li>
	<li>WordPress</li>
	<li>Digital marketing</li>
	<li>Real estate knowledge</li>
</ul>

Schedule: Mon–Fri, 9 AM–6 PM PST (night shift PH time)

Creative Thinking

Organizing and Planning

Relationship Management

Attention to Detail

Critical Thinking

Digital Strategist | Remote

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level).

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies.</li>
</ul>

Persuasion and Negotiation

Project Management

Stakeholder Management

Problem Solving

VIP Web Consultant | Customer Service | Remote

The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Website Project Manager | Client Facing | Remote

Two designers. 20,000+ doctors. Millions of patients.

That's our current ratio of team to impact. If you've worked on teams where your designs disappeared into endless review cycles, this is the opposite.

SeriousMD and NowServing are healthcare products that people actually use daily.

We need a Senior UI/UX Designer who can own product areas end-to-end, from research to shipped pixels.

 

About Us

Leapfroggr builds SeriousMD (the EMR platform Filipino doctors trust) and NowServing (connecting patients to providers nationwide). Our products handle real medical records, real appointments, real patient care.

We're a small team by design. No layers, no approvals queue, no "let's circle back." You'll work directly with our Design Lead, engineers, and founders. What you design this week can ship next week.

 

What You'll Actually Do

<ul>
	<li>Own UI/UX design for entire product areas across web, iOS, and Android.</li>
	<li>Take features from user research through wireframes through polished UI through shipped product.</li>
	<li>Build and extend our design system — we care about consistency at scale.</li>
	<li>Collaborate daily with engineering to make sure what ships matches what you designed.</li>
	<li>Run usability tests with real doctors and patients, then iterate based on what you learn.</li>
	<li>Present your work, defend your decisions, and stay open when you're wrong.</li>
</ul>

 

What We Offer

<ul>
	<li>Remote-friendly (distributed across the Philippines)</li>
	<li>Health insurance</li>
	<li>Flexible hours</li>
	<li>Paid leave (sick, vacation, maternity/paternity, bereavement)</li>
	<li>Real ownership — your name is on the work, and the work matters</li>
</ul>

 

How to Apply

Send your portfolio showing your process, not just final screens. Tell us which of our products (SeriousMD or NowServing) you'd want to work on first, and why.

Senior UI/UX Designer

UTAK POS is a proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.

Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.

We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.

LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.

Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.

We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.

If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!

UTAK POS

Signing Bonus Included!

Do you enjoy teaching people, solving real problems, and helping others feel confident using new technology? Are you someone who can simplify complex ideas and make learning feel easy and approachable?

As a Digital Training Associate, you’ll guide clients from onboarding to everyday success with UTAK POS. You’ll work closely with business owners and their teams, helping them understand the system, answering real questions, and making sure they feel supported every step of the way. Beyond training, you’ll also help improve how we onboard and support MSMEs as we continue to grow.

<ul>
	<li>Client Onboarding: You’ll help new clients get started smoothly by guiding them through setup and early product use.</li>
	<li>Training Delivery: You’ll conduct 1-on-1 and group training sessions that are clear, practical, and easy to follow.</li>
	<li>Product Education: You’ll explain key features, benefits, and real-world use cases so clients can confidently apply what they learn in their daily operations.</li>
	<li>Client Support: You’ll answer questions, help troubleshoot issues, and provide simple solutions that help clients navigate the system confidently.</li>
	<li>Make the Product Click: You’ll break down complex processes into easy-to-understand lessons for both tech-savvy and non-tech-savvy users.</li>
	<li>Client Engagement: You’ll regularly check in with clients to support ongoing learning and ensure they continue getting value from the product.</li>
	<li>Training Improvement: You’ll gather client feedback and help improve training materials, processes, and delivery methods over time.</li>
	<li>Cross-Team Collaboration: You’ll work closely with product, support, tech, and sales teams to stay aligned on updates and client needs.</li>
	<li>Organization &amp; Tracking: You’ll maintain accurate training records, client progress notes, and feedback to keep operations organized and efficient.</li>
	<li>On-Ground Support: You may visit client stores or locations when needed to conduct in-person trainings and better understand their operations.</li>
</ul>

Digital Training Associate

We are looking for a Data Scientist who will support our product, sales, leadership and marketing teams with insights gained from analyzing company data. The ideal candidate is adept at using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action. They must have strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations. They must have a proven ability to drive business results with their data-based insights. The right candidate will have a passion for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes.

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