LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.

Key Responsibilities:

Customer Service Immersion

<ul>
	<li>Immerse yourself in the customer service role to better understand the product and customer needs.</li>
	<li>Provide exceptional customer support to gain firsthand insights into user experiences and challenges.</li>
	<li>Use your customer service experience to inform product improvements and innovations.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Support aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Product Support Specialist

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

The Quality Assurance or QA Intern is helps the team in ensuring that products such as websites, themes, and plugins conform to standards by executing test plans. The process involves creation of proper documentation, cross-browser checks, and making sure that the final product adheres to client requirements. They also need to be familiar with basic HTML and CSS.

Responsibilities include:

<ul>
	<li>Conduct manual and automated testing procedures on websites.</li>
	<li>Test internal tools such as Wordpress plugins and themes.</li>
	<li>Perform diagnostics and provide developers the steps to replicate bugs.</li>
	<li>Provide documentation and project history by submitting site issues to Salesforce and Gitlab.</li>
	<li>Perform minor adjustments and maintenance such as inputting DNS records and upgrading Wordpress plugins.</li>
	<li>Timely complete assigned projects and meet required daily output assigned by the QA team lead or Senior QA.</li>
	<li>Coordinate with and provide updates to the team about deliverables.</li>
	<li>Work on special projects assigned by the QA team lead if needed.</li>
</ul>

Quality Assurance (QA) Intern

We are seeking an experienced Digital Marketing Head to lead our internet marketing division and manage all aspects of our SEO, PPC, and social media products and services. The ideal candidate will have deep knowledge of the US real estate market, outstanding technical SEO expertise, and proven leadership experience. This role requires a strategic thinker who can drive measurable results while managing a multi-disciplinary team.

This position reports directly to the Chief Technology Officer and Operations Director for Technology.

 

What you'll do:

SEO Leadership and Expertise (Primary Focus)

<ul>
	<li>Develop and implement comprehensive SEO strategies tailored to real estate professionals</li>
	<li>Lead technical SEO initiatives including site audits, optimization, and performance improvements</li>
	<li>Stay current with SEO algorithm updates and industry best practices</li>
	<li>Train and mentor team members on SEO techniques and methodologies</li>
	<li>Ensure all client SEO strategies align with real estate business objectives and performance metrics</li>
	<li>Oversee link-building and off-page optimization campaigns</li>
</ul>

Digital Marketing Strategy

<ul>
	<li>Develop integrated digital marketing strategies encompassing SEO, PPC, and social media</li>
	<li>Analyze market trends specific to real estate to identify growth opportunities</li>
	<li>Monitor campaign performance and make data-driven decisions to optimize results</li>
	<li>Create "best-in-class" products and services with the product development team</li>
	<li>Source, vet, and manage digital marketing partners and vendors</li>
</ul>

Team Leadership &amp; Operations

<ul>
	<li>Lead, mentor, and manage the digital marketing team to ensure high performance</li>
	<li>Establish processes and workflows to improve efficiency and quality</li>
	<li>Conduct regular performance reviews and provide coaching to team members</li>
	<li>Forecast staffing needs based on revenue projections and workload</li>
	<li>Deliver monthly performance reports to the board and management team</li>
	<li>Achieve department KPIs including customer satisfaction, client retention, and profitability</li>
</ul>

Client Management

<ul>
	<li>Manage VIP and escalated real estate clients, ensuring white-glove service</li>
	<li>Support the sales team with technical expertise on high-value prospect calls</li>
	<li>Develop long-term client relationships to maximize retention</li>
	<li>Minimize escalations, refunds, and cancellations</li>
	<li>Work with teams to develop creative, real estate-specific solutions for client content strategies</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Collaborate with web development, sales, and client services teams</li>
	<li>Work with product development to solve technical challenges</li>
	<li>Coordinate interdepartmental concerns and process improvements</li>
	<li>Provide feedback to management on product and service improvements</li>
</ul>

Digital Marketing Head

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

Persuasion and Negotiation

Project Management

Stakeholder Management

Customer Service

Problem Solving

Critical Thinking

Communication Skills

VIP Web Consultant | Customer Service | Remote

The Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Creative Thinking

Organizing and Planning

Relationship Management

Attention to Detail

Project Manager | Remote

UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments!

We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy.

We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores.

Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!

UTAK POS

<ul>
	<li>Take on a leadership role by formulating and executing strategic plans in line with company objectives</li>
	<li>Set and ensure the reach of relevant team KPIs to help maintain excellent performance</li>
	<li>Develop and execute data-driven marketing strategies for high-quality lead generation</li>
	<li>Understand business owner perspectives to craft compelling messages</li>
	<li>Ideate and create engaging monthly social media content, videos, and persuasive copies to maintain a strong online presence across platforms</li>
	<li>Implement SEO best practices to enhance online visibility</li>
	<li>Identify and target relevant audiences to optimize lead generation</li>
	<li>Build and expand page audiences and followers</li>
	<li>Optimize marketing budgets for cost-effective lead acquisition</li>
	<li>Plan and organize initiatives to boost brand awareness and conversions</li>
	<li>Track, analyze, and manage advertising campaigns and their results across various platforms</li>
	<li>Utilize metrics and data to monitor and adjust marketing strategies for maximum lead generation</li>
	<li>Conduct market research and stay informed about competitor positioning</li>
	<li>Oversee booth design and event-related tasks for expos and events</li>
	<li>Create and design various company materials such as decks, banners, infographics, brochures, flyers, etc.</li>
	<li>Assist in documenting team events and expos</li>
</ul>

Sales and Marketing Knowledge

Digital Marketing

Marketing Communications

Social Media Management

Video Editing

Content Marketing

Digital Creative Direction

Head of Marketing

<ul>
	<li>Assist our clients in their project’s production process.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Try to keep the project timelines within the approved schedule.</li>
	<li>Continuously add value to our clients through top tier-customer service and developing “best-in-class” products/services with our product development team .</li>
	<li>Work with team members to develop creative solutions for clients and their website.</li>
	<li>Create an environment cultivating a high-level of customer service, excellence and performance for the team</li>
	<li>Report department performance on a weekly basis: important issues, what went well and what could be improved</li>
	<li>Stay up to date with industry best practices</li>
	<li>Regularly coordinate with the client and production teams regarding any new/updated processes or products</li>
	<li>Give feedback to the management team to improve products, services and customer experience.</li>
	<li>Maintain an objective approach on keeping clients happy and coming back for more work</li>
</ul>

Business Correspondence

Leadership skills

Website Project Coordinator | Remote

Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

DrChrono is an all-in-one electronic health records (EHR) and practice management (PM) solution enabling the medical practice of the future. 

DrChrono

Join our team as a Healthcare Customer Service &amp; Support Associate, where you'll play a key role in supporting medical professionals and patients by providing timely, accurate, and compassionate service.

<ul>
	<li>Handle high-volume inbound phone calls, chats, and tickets from healthcare clients, ensuring inquiries are resolved efficiently and in alignment with company OKRs.</li>
	<li>Triage and prioritize cases based on urgency, severity, and impact—especially those involving patient care workflows and clinical data.</li>
	<li>Deliver basic technical and software support for healthcare users on the DrChrono web and iOS platforms, and Partner information.</li>
	<li>Act as both a support representative and product consultant for our healthcare clients, offering clear guidance and education on our clinical and practice management solutions.</li>
	<li>Proactively identify recurring healthcare-related issues and escalate unresolved or high-impact cases to ensure patient safety and client satisfaction.</li>
	<li>Use internal tools to track customer concerns and collaborate with Sales, Support, and Engineering for seamless case resolution.</li>
	<li>Represent the voice of healthcare professionals and patients relaying product feedback and service insights to internal teams.</li>
	<li>Collaborate with the Account Management team to maintain strong customer relationships and a full understanding of client accounts and workflows.</li>
	<li>Maintain a high level of empathy and customer care, especially when assisting clients dealing with sensitive patient information or time-critical healthcare tasks.</li>
	<li>Contribute to the knowledge base and help identify trends in medical practice support needs; suggest new content for help articles and training.</li>
	<li>Work to exceed team KPIs and personal performance goals, ensuring top-tier customer satisfaction in a healthcare setting.</li>
</ul>

Customer Service and Support Associate [Healthcare Account]

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

Your Role and Responsibilities

<ul>
	<li>Managing and developing C++ Applications.</li>
	<li>Bringing your expertise to solve the application criticality.</li>
</ul>

Application Developer | Open Source

The Marketing Manager is a role under the Agent Image division of August 99, Inc. This is a people-centric and results-oriented role focused on coordinating the efforts and talent of the marketing team in order support company brand objectives through strategic marketing initiatives. 
 
This is a critical role behind the success of the brand since it means having a mastery of various and simultaneous project goals, as well as being able to coordinate multiple resources and oversee production and operations on a daily basis. The Marketing Manager role demands for excellence from each member of the team in being able to fully deliver marketing material on time and up to brand standards, with a high level of accountability and drive for success. This role requires high level communication to ensure all brand marketing goals are clearly aligned from planning, to production and final implementation.

 

Responsibilities:

Production Expectations and Deliverables:

<ul>
	<li>Responsible for the day-to-day execution of marketing objectives through direct team coordination and efficient task management</li>
	<li>Manages project boards, project resources, and production schedules, serving as both task manager and immediate approver for brand and quality standards</li>
	<li>Manages marketing deliverables including but not limited to:
	<ul>
		<li>brand promotion</li>
		<li>webpages</li>
		<li>email campaigns</li>
		<li>template creation</li>
		<li>content renovation</li>
		<li>graphics creation</li>
		<li>social media content creation</li>
		<li>paid advertising campaigns</li>
		<li>video content creation</li>
		<li>event marketing collateral creation</li>
		<li>print marketing</li>
	</ul>
	</li>
	<li>Provides actionable insights based on data analysis to determine campaign success and notable areas for improvement</li>
	<li>Encourages and cultivates the marketing team members skills and continued improvement in their respective fields</li>
</ul>

Design and Direction:

<ul>
	<li>Streamlines the start-to-finish marketing processes from brainstorming to research, page design to page conversion, scheduling, and deployment, monitoring and analysis, and providing valuable editorial input at every step</li>
	<li>Mastery of brand guidelines and upholds visual standards consistent with the brand’s overall objective</li>
	<li>Is up-to-date and very familiar with all of the brand’s products and services</li>
	<li>Regularly reviews and conducts retrospective analysis on the existing portfolio of work</li>
</ul>

Management and Coordination:

<ul>
	<li>Clearly communicates marketing objectives to design, copy and development team members</li>
	<li>Collaborates with team members to ensure all creative assets meet objectives and all deliverables meet critical deadlines</li>
	<li>Identifies needed resources and makes recommendations on software tools and standards</li>
	<li>Secures approvals from stakeholders for all marketing deliverables </li>
	<li>Prepares reports and presentations as needed for retrospectives, analysis and strategic planning</li>
	<li>Excellent leadership, communication, and collaboration abilities.</li>
	<li>Strong time management and organizational abilities</li>
</ul>

Marketing Manager

<ul>
	<li>You will be working as part of our product team and will help prototype, ship, and iterate the designs for our products.</li>
	<li>Since we’re expanding our product lines, this also means we need you to be knowledgeable in designing for web, iOS and Android.</li>
	<li>You will also be expected to mark up web designs and slice assets for the developers.</li>
	<li>While you’re confident in your skills, you should also know that there’s a lot more to learn in the UX / UI field, so bring your teachable self.</li>
	<li>You need to be open to criticism, and you need to continuously improve in your UX / UI design practice.</li>
</ul>

User Experience Designer | UX

We are seeking a highly skilled and experienced Senior UX Designer to join our dynamic product team. In this role, you will be instrumental in prototyping, shipping, and iterating the designs for our products. As we expand our product lines, your expertise in designing for web, iOS, and Android platforms will be crucial. You will also collaborate closely with developers, marking up web designs and slicing assets to ensure seamless integration.

While we value your confidence in your skills, we also expect a continuous learning attitude. You should be open to constructive criticism and committed to ongoing improvement in your UX/UI design practices.

Key Responsibilities:

<ul>
	<li>Prototype, ship, and iterate design solutions for web, iOS, and Android platforms.</li>
	<li>Mark up web designs and slice assets for developers.</li>
	<li>Collaborate with cross-functional teams, including product managers and developers, to ensure design feasibility and excellence.</li>
	<li>Conduct user research and apply findings to inform and validate design decisions.</li>
	<li>Create wireframes, sitemaps, and prototypes to effectively communicate design ideas.</li>
	<li>Stay updated with industry trends and best practices to continually enhance our design processes.</li>
	<li>Present design concepts and solutions to stakeholders and incorporate feedback.</li>
</ul>

Senior UX Designer

The VIP Digital Strategist is primarily responsible for handling VIP clients that purchase our services and website products. The successful candidate is expected to:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team. </li>
	<li>Ensure the project remains within scope. </li>
	<li>Report the progress of projects to clients on a regular basis. </li>
	<li>Try to keep the project timeline within the approved schedule. </li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

The VIP Digital Stragetist's responsibilities and metrics include: 

<ul>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Keep up to date with current design trends – primarily in web design, but also in other fields as well</li>
	<li>Manage the website projects in production. </li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution. </li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales. </li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations. </li>
	<li>Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO) per month, 24 completions in 4 consecutive months, and/or a total of 36 completions for 6 consecutive months.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to a cancellation.</li>
	<li>Is able to zero out non contacts every end of the week. </li>
	<li>Must undergo and pass Advanced IDX training.</li>
</ul>

Job Requirements: 

<ul>
	<li>Experience in project management or handling multiple clients at a given time Background in art and design is a must.</li>
	<li>Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.</li>
	<li>Background in customer support with at least 1 year experience servicing customers in the U.S. / North America. </li>
	<li>Background in handling internet-related products such as web hosting and web design.</li>
	<li>Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines. </li>
	<li>Highly adaptable and willing to learn in a fast-paced work environment.</li>
	<li>Goal-driven and detail-oriented. </li>
	<li>Positive attitude and willing to work with a team. </li>
	<li>Salesforce knowledge is a strong plus. </li>
	<li>Wordpress knowledge is a strong plus. </li>
</ul>

Web Design

VIP Digital Strategist

We're looking for a visionary Design Lead to spearhead our design team and set the standard for excellence in healthcare technology design. This role is at the heart of our mission, blending art and science to create intuitive, impactful products that improve lives. As a Design Lead, you will guide our design philosophy, strategy, and execution, inspiring your team to push the boundaries of what's possible.

Key Duties:

<ul>
	<li>Lead and mentor a team of talented designers, fostering a collaborative, innovative, and high-performance culture.</li>
	<li>Develop and execute a cohesive design strategy that aligns with our company's mission and product goals.</li>
	<li>Collaborate with cross-functional teams, including product managers, engineers, and healthcare professionals, to ensure design excellence from concept to launch.</li>
	<li>Champion user-centered design principles and practices, ensuring our products deliver exceptional user experiences.</li>
	<li>Conduct and apply user research to inform and validate design decisions, ensuring our solutions are both innovative and grounded in real user needs.</li>
	<li>Oversee the design process, ensuring high-quality deliverables and efficient workflows.</li>
	<li>Stay ahead of industry trends and incorporate best practices in healthcare technology design to keep our products at the forefront of innovation.</li>
</ul>

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