Since 2009, MCS Philippines has been providing support for website and business operations. Our office is conveniently located in the Makati Central Business District. 
 
Teamwork is a virtue that we strongly instill, and we consider each employee an integral part of the company. Our teams work and communicate harmoniously in a dynamic environment. 
 
We strive to exercise social awareness through various people-oriented activities like providing scholarships, volunteering in social work, and donating to charities. We are also focused in giving our employees a competitive salary and flexible healthcare benefits, which undeniably help improve their well-being and lifestyle. 
 
Be part of MCS Philippines, and join our roster of highly skilled and competent employees.

MCS Philippines

We are looking for a skilled Software Engineer – Mobile (iOS or Android) to design, build, and maintain high-quality mobile applications. You will work closely with cross-functional teams to deliver reliable, scalable, and performant mobile solutions across iOS or Android platforms.

 

What You’ll Do

<ul>
	<li>Develop and maintain native iOS and/or Android mobile applications</li>
	<li>Implement new features based on product and technical requirements</li>
	<li>Integrate mobile applications with backend APIs and services</li>
	<li>Ensure high performance, reliability, and security of mobile applications</li>
	<li>Participate in code reviews, testing, and ongoing optimization</li>
</ul>

Software Engineer

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

About Us

SeriousMD is a HealthTech startup that operates the largest practice management application in the Philippines accompanied by NowServing, a platform connecting Doctors and Patients as well as providing healthcare services to Filipinos everywhere. Together, SeriousMD &amp; NowServing is an end-to-end healthcare platform and our sole mission is to improve healthcare through technology. Our team culture revolves around excellence, a sense of family, cooperation, and sharing.

About the Role

As a Senior Architect, you will be working as part of our Product Team in designing software solutions for our healthcare products.

<ul>
	<li>Design software solutions to integrate systems from 3rd party vendors and various stakeholders</li>
	<li>Able to effectively communicate design solutions to stakeholders the team</li>
	<li>Work with a cross-functional team to deliver the best consumer experience possible</li>
	<li>Lead a team of developers from backend to frontend systems</li>
	<li>Responsible in leading the team in locating and directing resolutions for critical issues related to hardware and software system</li>
	<li>Experienced in working with monolithic and microservices architectures</li>
	<li>Experienced with working SQL Databases with MSSQL Server as a plus</li>
	<li>Familiarity with NoSQL databases using MongoDB and LevelDB is a plus</li>
	<li>Familiarity with Nodejs, Typescript, C#, ASP.NET and ASP.NET Core is a plus</li>
	<li>Familiarity with VueJS and ReactNative is a plus</li>
</ul>

ASP.NET

JavaScript

MS SQL Server

Android

Software Architect

In 1999, Oriental Sheet Piling (OSP) joined forces in a strategic alliance with the European ARBED (now ArcelorMittal), the world’s largest supplier of steel foundation solutions. We become their sole distribution unit within Asia for steel sheet piles.

We combined the technical know-how of ArcelorMittal with our own local in-depth expertise in construction and engineering fields. We deliver stellar services from project planning, application and optimisation, all the way to project completion. Our goal is to captain the foundation steel industry in Asia with industry-leading support and resources.

OSP is part of Oriental Castle Group. Over the past 20 years, Oriental Castle has grown from this single foundation steel unit in Malaysia into an investment group passionate in the industries of foundational steel manufacturing, construction, engineering, infrastructure and motor dealerships.

Today, we’re engaged in diverse portfolio of industries across Asia, with headquarters in Kuala Lumpur, Penang and Shanghai. Our mission is to be known for our committed and earnest work ethic, where we bring creativity, innovation and quality into the good work we do.

We take a long term view on all our businesses with the vision to champion meaningful projects in and around our communities. To achieve this vision, we empower the great ideas and valued minds with us, with the dedication to turn these great ideas into a reality that positively transform the lives around us.


Oriental SP Inc.

Roles &amp; Responsibilities:

<ul>
	<li>Explore and develop new customer in foundation steel solution;</li>
	<li>Commercial for project and leasing sales;</li>
	<li>Plan, implement and organize customer or consultant visit/meeting to close new sales to achieve sales targets;</li>
	<li>Preparation of tender document, quotation and follow up after sales services as well as ensure timely collection;</li>
	<li>Sales management including sales &amp; project report and execution of sales orders;</li>
	<li>Perform market/competitor analysis and monitor market trend and requirements;</li>
	<li>Prepare marketing and sales strategy plans as part of the Company overall market development plan;</li>
	<li>Drive sales force to achieve key performance result.</li>
</ul>

Sales Engineer

Be a part of a "not so corporate" organization that is continuing to embark on an exciting journey.

Squadzip, our SaaS platform, has been launched to our enterprise clients and has received praise for its fresh and unique approach to addressing real felt pains of sales, operations, and service organizations, as well as its simplicity in adoption and implementation. 

Squadzip is the first co-investment of Kickstart Ventures and Plug and Play Tech Center in the Philippines. In only a few years since we opened office, Squadzip has found itself as an invaluable tool for businesses in multiple industries and locations. Today, Squadzip has positioned itself to be the "Digital Extension of the Office",  where teams can stay on top of their work and be productive from anywhere.

This is a place where you will be challenged to be creative and innovative on a daily basis. The future of digitalization is bright and sunny and we are looking for the bold few to help us shape it.

Squadzip (Digital Space Explorer, Inc.)

ABOUT US 
 
We are looking for individuals who can evangelize the idea that productive work can be done from anywhere! Right now businesses are spending billions on larger than necessary workspaces. The pandemic has forced businesses to consider work-from-home arrangements, but businesses are struggling to see this as a sustainable and productive way to move forward. 
 
Squadzip is the Digital Extension of the Office, a platform that serves as a central reporting hub for all types of customer interactions, face-to-face interactions, video calls, voice calls, messaging, and more. We are looking for a few, energetic, driven individuals to help us spread this movement across the world. 
 
We're building a reliable, secure, and scalable DevOps infrastructure to support our growing applications. Our team focuses on automation, cloud efficiency, and security best practices while ensuring smooth deployments and system reliability. We run on AWS, Docker, and CI/CD automation, and we're continuously improving our cloud infrastructure, security, and database performance. This is an AWS &amp; Security-Focused position. If you love optimizing cloud environments, automating workflows, and implementing security best practices, we’d love to have you onboard!

 
Responsibilities: 
 
AWS Infrastructure &amp; Security

- Follow AWS Well-Architected - learn, measure, and build using architectural best practices. 
- Design, deploy, and maintain AWS cloud infrastructure (Fargate, ECS, ECR, EC2, S3, IAM, VPC, CloudWatch and others). 
- Implement IAM best practices, access control, and security logging. 
- Monitor system logs, security alerts, and cloud compliance tools to maintain a secure environment. 
- Research current and existing technologies for potential use. 
- Help troubleshoot and fix problems in production.

 
Containerization &amp; CI/CD

- Manage Docker containers and optimize AWS Fargate workloads. 
- Build and maintain CI/CD pipelines using AWS CodePipeline, CodeBuild, and CodeCommit. 
- Conduct security scanning (e.g., Trivy, AWS Inspector) on container images.

 
PostgreSQL &amp; Database Operations

- Deploy and maintain automated backups. 
- Configure connection pooling and security. 
- Implement PostgreSQL read replicas for scaling. 
- Monitor database performance and ensure secure database configurations.

 
Security &amp; Monitoring 

- Maintain AWS Security best practices, including encryption, logging, and monitoring. 
- Implement network security controls (VPC, security groups, firewall rules). 
- Automate security checks and proactively identify vulnerabilities in cloud workloads.

 
Nice-to-Have Skills (Big Plus, but Not Required):

- Familiarity with Ruby on Rails, PostgreSQL, Redis, and Memcached. 
- Experience with AWS WAF, GuardDuty, or security auditing tools. 
- Infrastructure as Code (IaC) experience with CloudFormation. 
- Knowledge of Redis &amp; Memcached performance tuning. 
- Scripting experience in Bash, Python, or Ruby. 
- New Relic 
- Gitlab 
- Fastlane 
- Familiarity with CI/CD for mobile (Android and iOS) 
- Familiarity with Automated Testing

 
Why Join Us? 

- Work with a cloud-first DevOps team focused on security &amp; automation. 
- Solve AWS scaling and deployment challenges. 
- Opportunities to grow in DevOps, security, and cloud architecture.

Junior DevOps Engineer

We are a boutique software consultancy with offices in Singapore, the UK, and the Philippines.

We specialise in enterprise platforms that perform well, scale better and are easy to maintain. We use state-of-the-art mobile, web, and distributed/cloud computing technologies.

Our Clients include established companies and start-ups in the financial services, energy, telecoms and media sectors, in the US, Europe and Asia.

Robust delivery and Client satisfaction are only one side of the story - we aim to give our Software Consultants an environment where they can grow, be productive, and be happy.

We love to work as a Team but we want individual talent and aspirations to shine. We are currently 100% remote.

Gluon Consulting Pte. Ltd.

We are looking for a Senior QA Analyst with strong experience in both manual and automated testing across web and mobile applications.

Our Client is one of the largest energy companies in South East Asia and we are developing their Customer-facing system, front-to-back. An exciting and challenging enterprise architecture using Flutter mobile, Flutter Web, Blazor.NET, and React for its front-end applications.

The ideal candidate is detail-oriented, quality-driven, and comfortable working across the full testing lifecycle, from test design to execution and reporting.

You will work closely with developers, product managers, and other stakeholders to ensure reliable, high-quality releases across platforms.

<h3> </h3>

<h3>Key Responsibilities</h3>

<ul>
	<li>Design, write, and maintain clear and comprehensive test cases for web and mobile applications</li>
	<li>Perform manual testing to validate functionality, usability, and edge cases</li>
	<li>Develop, maintain, and execute automated test suites for web and mobile platforms</li>
	<li>Execute regression, smoke, and exploratory testing as part of regular release cycles</li>
	<li>Identify, document, and track defects, ensuring clear reproduction steps and expected results</li>
	<li>Collaborate with cross-functional teams to improve test coverage and overall product quality</li>
	<li>Contribute to continuous improvement of QA processes, tools, and standards</li>
</ul>

Senior Web & Mobile QA Engineer

Evo Tech Software Solutions Inc., is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients' businesses to excel in today's market.  

Evo Tech Software Solutions, Inc.

About the Role:

We're looking for a highly experienced Amazon PPC Specialist to join our growing team. In this role, you'll take ownership of the day-to-day ad management for multiple Amazon seller accounts - including strategy, campaign builds, bid optimization, reporting, and ongoing performance improvement.

You'll work closely with our account team to execute on client goals, join client calls to provide expert insight, and collaborate on strategic roadmaps to drive growth.

Internship / Trial Period:

This position will begin with a paid 60-day internship (trial period) to ensure mutual fit. During this time, you will receive compensation while demonstrating your skills, adapting to the role, and integrating with the team. At the end of the 60 days, your performance will be reviewed. Successful candidates will transition to a full-time role under a standard employment agreement.

Amazon PPC Specialist

UTAK POS is an award-winning, proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.

Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.

We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.

LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.

Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.

We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.

If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!

UTAK POS

<ul>
	<li>Provide live chat support and troubleshooting to clients in group chats, SMS, emails, etc.</li>
	<li>Address inquiries, concerns, and tech issues related to the POS system, hardware, and more</li>
	<li>Prioritize both speed and quality of responses while aiming for effective resolutions</li>
	<li>Handle phone calls when necessary to ensure comprehensive client support</li>
	<li>Act as a liaison between clients and our internal teams, effectively conveying client needs</li>
	<li>Collaborate with cross-functional teams to address and resolve client concerns</li>
	<li>Continuously improve template messages for efficiency and consistency</li>
	<li>Help create one-page guides, tutorial videos, and other materials to address common inquiries and enhance client self-service options</li>
	<li>Utilize client feedback to suggest improvements to our products and services</li>
	<li>Update trackers to maintain accurate records of client interactions, resolutions, as well as KPIs</li>
	<li>Disseminate product updates and important information in client group chats</li>
	<li>Assist in onboarding potential new accounts referred by existing clients or related contacts</li>
	<li>Identify upselling opportunities and contribute to customer expansion efforts</li>
</ul>

Live Chat Support

Yanolja Cloud Solution Pvt. Ltd. is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 500+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.  We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, Mexico, and counting.


Yanolja Cloud Solution Private Limited

Organizational Overview:

<ul>
	<li>Yanolja Cloud Solution Pvt. Ltd. is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.</li>
	<li>With more than 500+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. </li>
	<li>We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, Mexico, and counting.</li>
</ul>

Profile Overview:

<ul>
	<li>This role involves managing regional customer relationships, addressing queries, and driving business growth through proactive lead generation and conversion. The candidate will focus on upselling to existing customers, handling escalations, and recommending product improvements. </li>
	<li>Regular regional travel is required to align business operations with local needs and strengthen customer engagement. Collaborating with the marketing team, they will develop campaigns, expand the prospect database, and generate new business opportunities to exceed sales targets. </li>
	<li>Additionally, the role demands timely reporting to the Line Manager and a strategic approach to business development, ensuring consistent growth and customer satisfaction in the region.</li>
</ul>

Responsibilities:

<ul>
	<li>Follow up on inbound marketing leads and identify qualified opportunities, providing appropriate levels of information at the right time for interested prospects.</li>
	<li>Cold calls to prospects are generated by a variety of outside sources.</li>
	<li>Profile strategic accounts, identify key individuals, research and obtain business requirements, and present solutions to start the sales cycle.</li>
	<li>Schedule appointments and demos of eZee Products/Services.</li>
	<li>Occasionally, visit local properties to demonstrate our SAAS.</li>
	<li>Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application.</li>
	<li>Prepare reports by collecting sales information and statistics.</li>
</ul>

Key Competencies for the Role:

<ul>
	<li>Sales Expertise: Proven track record with 2+ years of experience, particularly in hospitality tech or SaaS sales, with a passion for driving revenue growth.</li>
	<li>Customer Relationship Management: Strong ability to build and maintain relationships with clients, addressing their needs and ensuring long-term satisfaction.</li>
	<li>Lead Generation &amp; Conversion: Skilled in identifying qualified leads, cold calling, and converting opportunities into business growth.</li>
	<li>Communication Skills: Professional verbal and written communication in English and regional languages, with the ability to engage and persuade prospects effectively.</li>
	<li>CRM Proficiency: Familiarity with CRM tools to ensure accurate activity tracking and reporting.</li>
	<li>Time Management &amp; Multitasking: Adept at managing multiple priorities, meeting deadlines, and achieving sales targets efficiently.</li>
</ul>

Sales Executive

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.

With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. 

We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

 

Profile Overview:

This role involves managing regional customer relationships, addressing queries, and driving business growth through proactive lead generation and conversion. The candidate will focus on upselling to existing customers, handling escalations, and recommending product improvements. 

Regular regional travel is required to align business operations with local needs and strengthen customer engagement. Collaborating with the marketing team, they will develop campaigns, expand the prospect database, and generate new business opportunities to exceed sales targets. 

Additionally, the role demands timely reporting to the Line Manager and a strategic approach to business development, ensuring consistent growth and customer satisfaction in the region.

 

Responsibilities:

Follow up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects.

Cold calls into prospects are generated by a variety of outside sources.

Profile strategic accounts identify key individuals, research and obtain business requirements, and present solutions to start the sales cycle.

Schedule appointments and demos of eZee Products/Services.

Occasionally visit local properties to demonstrate our SAAS.

Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application.

Prepare reports by collecting sales information and statistics.

 

Key Competencies for the Role:

Sales Expertise: Proven track record with 2+ years of experience, particularly in hospitality tech or SaaS sales, with a passion for driving revenue growth.

Customer Relationship Management: Strong ability to build and maintain relationships with clients, addressing their needs and ensuring long-term satisfaction.

Lead Generation &amp; Conversion: Skilled in identifying qualified leads, cold calling, and converting opportunities into business growth.

Communication Skills: Professional verbal and written communication in English and regional languages, with the ability to engage and persuade prospects effectively.

CRM Proficiency: Familiarity with CRM tools to ensure accurate activity tracking and reporting.

Time Management &amp; Multitasking: Adept at managing multiple priorities, meeting deadlines, and achieving sales targets efficiently.

Sales Manager

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

As a Full Stack Developer (Contractor), you'll take ownership of projects from conception to completion. You’ll collaborate with cross-functional teams to build robust, scalable solutions, playing a key role in online marketing initiatives like landing page design, SEO, email marketing, and analytics. Your expertise will help shape the future of our digital products, making an impact for clients, end-users, and our internal teams.

<ul>
	<li>Responsibilities:

	<ul>
		<li>Build and maintain custom websites and applications using React and Node.js</li>
		<li>Attend and actively participate in all team meetings—facilitating when needed</li>
		<li>Create dynamic, responsive user interfaces that adapt to business needs</li>
		<li>Work closely with the team to develop, test, and optimize solutions</li>
		<li>Collaborate across teams to enhance online marketing efforts, from SEO to analytics</li>
		<li>Must be willing to work remotely</li>
	</ul>
	</li>
</ul>

Full Stack Developer

WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.

Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.

Our vision is to build the premier technology and customer focused customer operation in the Philippines.

WAGMI Solutions

Manage patient scheduling, appointment confirmations, and calendar coordination

Handle inbound and outbound calls professionally

Verify insurance eligibility and benefits

Assist with medical billing, claims follow-ups, and payment posting

Process patient intake forms and maintain electronic medical records (EMR/EHR)

Coordinate referrals and prior authorizations

Respond to patient inquiries via phone, email, or patient portals

Maintain accurate and updated patient records

Ensure compliance with HIPAA and data privacy standards

Perform general administrative tasks as needed

Healthcare Virtual Assistant

<ul>
	<li>Outbound Calling: Contact targeted wedding vendors in specific regions aligned with our venue partners</li>
	<li>Opportunity Introduction: Present the value of our curated print + digital wedding publications as venue-aligned marketing opportunities.</li>
	<li>Qualification: Assess vendor fit based on category, service area, decision-making authority, and budget readiness</li>
	<li>Appointment Booking: Schedule face-to-face or virtual meetings for our sales team to present packages and close deals.</li>
	<li>Follow-Up: Conduct light follow-up to reduce no-shows, confirm attendance, and maintain momentum in the sales pipeline.</li>
	<li>CRM/Tracking: Log calls, outcomes, and appointments in company systems to ensure accurate reporting and smooth handoff to sales.</li>
</ul>

Appointment Setter

The job responsibilities include everything related to quality assurance of the softwares in the ecosystem.

<ul>
	<li>
	Craft comprehensive test plans that ensure rigorous testing of our software products.
	</li>
	<li>
	Identify, document, and replicate reported issues for effective resolution.
	</li>
	<li>
	Collaborate with customer service to swiftly pinpoint bugs and enhance user experience.
	</li>
	<li>
	Update internal documentation consistently, ensuring it reflects the latest updates and changes.
	</li>
	<li>
	Report performance issues and work towards enhancing the overall user experience.
	</li>
	<li>
	Actively participate in company-led improvement programs and initiatives.
	</li>
</ul>

App Quality Assurance (QA) Specialist

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

Persuasion and Negotiation

Project Management

Stakeholder Management

Customer Service

Problem Solving

Critical Thinking

Communication Skills

VIP Web Consultant | Customer Service | Remote

Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

As a Social Media Backer: 
Responsibilities:

<ul>
	<li>Set-up social media Business Pages (Facebook, Instagram, Twitter, Youtube, TikTok, LinkedIn, etc).</li>
	<li>Community Management.</li>
	<li>Scheduling posts.</li>
	<li>Responding to messages and comments.</li>
	<li>Content planning.</li>
	<li>Create content plans or calendar to drive engagement and promote online brand awareness.</li>
	<li>Design and create images or video content using different software (Canva, Photoshop, Illustrator, etc).</li>
	<li>Interpret and create social media reports and analytics.</li>
	<li>Media Planning (Facebook Ads, Instagram Ads, Twitter Ads, Youtube Ads, LinkedIn Ads, TikTok Ads, etc).</li>
</ul>

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