Live Chat Support
UTAK POS
- Quezon City, PhilippinesLaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱25,000.00 - ₱35,000.00 / monthPHP250003500025000MONTH
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 30 Jan
Recruiter was hiring 11 hours ago
2026-01-23T09:30:00.469530+00:002026-01-30T16:00:00+00:00Job Description
- Provide live chat support and troubleshooting to clients in group chats, SMS, emails, etc.
- Address inquiries, concerns, and tech issues related to the POS system, hardware, and more
- Prioritize both speed and quality of responses while aiming for effective resolutions
- Handle phone calls when necessary to ensure comprehensive client support
- Act as a liaison between clients and our internal teams, effectively conveying client needs
- Collaborate with cross-functional teams to address and resolve client concerns
- Continuously improve template messages for efficiency and consistency
- Help create one-page guides, tutorial videos, and other materials to address common inquiries and enhance client self-service options
- Utilize client feedback to suggest improvements to our products and services
- Update trackers to maintain accurate records of client interactions, resolutions, as well as KPIs
- Disseminate product updates and important information in client group chats
- Assist in onboarding potential new accounts referred by existing clients or related contacts
- Identify upselling opportunities and contribute to customer expansion efforts
Minimum Qualifications
- Experience in business, communications, customer support, or a related field
- Strong written and verbal communication skills
- Previous experience in customer support, success, or a related role is preferred
- Comfortable using live chat platforms and phone calls to engage with clients
- Detail-oriented with a commitment to providing top-notch client experiences
- Ability to manage multiple client interactions simultaneously
- Problem-solving skills and the ability to address client concerns effectively
- Proficient in using technology tools and software
- Enthusiasm for working in a dynamic and fast-paced startup environment
- High degree of patience, empathy, and warmth
- Adaptable and able to learn systems and processes quickly
- Initiative-driven with a sincere passion for helping MSMEs
Perks and Benefits
Work from Home
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Stock Options
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- LaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines
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About UTAK POS
UTAK POS is an award-winning, proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.
Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.
We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.
LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.
Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.
We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.
If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!