Tax Examiners and Collectors, and Revenue Agents

Zeno Business Solutions is a talent management partner specializing in Employer of Record (EOR) services for US-based clients. We handle HR, payroll, training, and tech challenges, enabling our clients to focus on their core operations. As an Assigned Employee (AE) with Zeno, you'll gain invaluable experience working on diverse projects in a global landscape, directly managing day-to-day operations for clients. We are committed to professional excellence, unwavering reliability, a client-first focus, integrity, and empowering both our clients and employees. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development within a supportive and professional remote work environment. 

Zeno Business Solutions Corp

<h2>Job Summary</h2>

The Senior Tax Reviewer will lead the technical review and quality control of business tax returns, including Partnerships (1065), S Corporations (1120-S), C Corporations (1120), Trusts &amp; Estates (1041), and Tax-Exempt Organizations (990). This role ensures technical accuracy, compliance with current tax law, and opportunities for planning are consistently identified.

You’ll work directly with partners, manage staff preparers, and help shape firm processes. This is a high-impact, leadership-track position ideal for someone seeking long-term growth.

<h3>Essential Duties and Responsibilities:</h3>

<ul>
	<li>Review complex federal and state income tax returns for:
	<ul>
		<li>Partnerships, LLCs</li>
		<li>S Corporations and C Corporations</li>
		<li>Trusts and Estates</li>
		<li>Nonprofit Organizations (990s)</li>
	</ul>
	</li>
	<li>Ensure technical accuracy, completeness, and compliance with IRS and state tax laws, primarily California.</li>
	<li>Mentor, train, and provide review notes for junior and mid-level tax staff.</li>
	<li>Identify and communicate tax planning opportunities to partners and clients.</li>
	<li>Assist with year-end tax projections and advisory deliverables as needed.</li>
	<li>Maintain client relationships with professionalism and proactive communication.</li>
	<li>Stay up to date with tax law changes and train staff accordingly.</li>
	<li>Support implementation of internal review procedures and quality controls.</li>
	<li>Use tax software such as [e.g., UltraTax, Lacerte, ProConnect, CCH Axcess] and workflow tools like [e.g., Karbon, Jetpack, Canopy].</li>
</ul>

Thomson Reuters GoSystem Tax RS

CCH ProSystem fx Tax

Taxation

Senior Tax Reviewer

<h2>Job Summary</h2>

We are seeking an experienced Tax Preparer with signing authority to join our growing team. The ideal candidate is detail-oriented, solution-focused, highly knowledgeable in U.S. tax laws, and an excellent communicator with the ability to simplify complex tax concepts for clients. Strong English communication skills and an accent that closely aligns with a standard American accent are important for ensuring seamless client interactions.

<h3>Key Responsibilities</h3>

<ul>
	<li>Prepare and review individual, partnership, corporate, and other tax returns with accuracy and compliance.</li>
	<li>Sign off on completed returns in accordance with IRS regulations.</li>
	<li>Communicate effectively with clients to gather information, explain tax matters, and answer questions in a professional and client-friendly manner.</li>
	<li>Conduct tax research and stay current on federal, state, and local tax law changes.</li>
	<li>Collaborate with internal team members to ensure high-quality client service.</li>
	<li>Identify opportunities for tax planning and advisory support.</li>
</ul>

Accounting

US Tax Preparer

The Doing Co partners with growth-minded business owners to provide highly skilled remote Filipino VAs across admin, operations, digital
marketing, and more. By sourcing, hiring, and onboarding a remote team, and providing ongoing management, we transform businesses into a
well-structured, self-sustaining operation that enables business owners to focus on what they love - their business!

The Doing Co Limited

The Position

We’re looking for a proactive and organised General Admin, Operations, &amp; Social Media VA to support a growing residential construction business in Australia. This full-time, remote role, working closely with the business owners to develop systems and processes, manage daily admin and operations, create SOPs, and strengthen internal workflows. If you’re detail-oriented, solution-focused, and thrive in a structured role, we’d love to hear from you.

About the role

<ul>
	<li>A confident and experienced VA with a strong background in admin and operations.</li>
	<li>Someone that is proactive and loves organising, streamlining, and improving systems and processes.</li>
	<li>A great communicator who can work closely with an internal team (site foremen and apprentices).</li>
	<li>Comfortable reading and understanding manuals, product specifications, and construction-related documentation.</li>
</ul>

If you’re the VA we’re looking for, then we'd like to hear from you.

The Details

<ul>
	<li>Job Location: Remote, work from home.</li>
	<li>Company Location: Australia</li>
	<li>Job Type: Full-time 40 hours per week.</li>
	<li>Salary: Please review the job applicatio.</li>
	<li>Hours (in Philippine Time): 7am to 3.30pm PHT</li>
</ul>

Responsibilities

General Admin &amp; Operations 

<ul>
	<li>Check inboxes, prioritise tasks, and flag any urgent client or supplier communications.</li>
	<li>Maintain and organise documentation in Google Drive, ensuring clarity and ease of access.</li>
	<li>Prepare and format SOPs, internal process documents, and project templates.</li>
	<li>Support the team by documenting weekly project meetings, distributing action points, and ensuring follow-ups.</li>
</ul>

Research &amp; Resource Management

<ul>
	<li>Research products, technical specifications, and installation guides to assist with compliance.</li>
	<li>Cross-check deliveries and spec sheets to ensure the right products reach the site.</li>
	<li>Help source better ways to structure, store and retrieve job documentation across departments.</li>
	<li>Keep track of new tools (e.g. Loom, Google Sites, ClickUp) and make recommendations to improve operational efficiency.</li>
</ul>

Team Support &amp; Coordination

<ul>
	<li>Be the point of contact between the office and internal site team.</li>
	<li>Assist with onboarding new team members by sharing documented systems and SOPs.</li>
</ul>

Basic Design Support

<ul>
	<li>Format documents, internal templates, or social posts using Canva (based on existing brand assets).</li>
	<li>Light content formatting, no strategy or campaign creation expected.</li>
</ul>

Software Skills

<ul>
	<li>Google Workspace, Zoom, Loom, and basic screen recording tools, Canva (basic to intermediate use). Familiar with project tools like ClickUp, Monday CRM, or Asana.</li>
</ul>

General Admin and Operations VA

Cast (Buri Technologies) is an e-learning startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Content Creation - Our company assists learning organizations in the creation and design of e-learning content. Once the organization turns over the technical material, we handle both instructional design and the actual production of the e-learning content. We work with the technical expert to create a high quality online course.

Cast LMS - We provide a personalized learning management system that helps companies make easy to use asynchronous e-learning delivery possible on iOS, Android, and Web

Learn more about Cast here: https://castlms.com/


Cast LMS (Buri Technologies Inc.)

Our team is looking for a new Artist and Project Manager to help us build the best e-learning content in the Philippines.

 
Buri Technologies is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

 
Your role in our company will be twofold: 
 
You will be given the opportunity to manage the production side of e-learning projects

<ul>
	<li>Managing the workflow of freelancers and internal staff as they complete videos, designs, and other project deliverables.</li>
	<li>Ensuring the task for the projects are assigned properly, monitored, and completed.</li>
	<li>Checking output</li>
</ul>

Your skills as an artist will also be needed to help complete animated videos by creating graphic layouts, assets, and / or storyboards.

 
We are one of the few development houses in the country that have won educational technology awards abroad. We’re looking for people who want to change the Philippine e-learning landscape by helping organizations build their training materials for the future.

 
We want to build products that our country can showcase to the world.

We are a completely remote company but we have an office in Quezon City.

Artist and Project Manager | Work from Home

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

Company is a fast-growing, dynamic firm providing top-tier financial and operational support to clients across the globe. We specialize in delivering scalable solutions to both our internal teams and external clients, with a strong focus on innovation and integrity.

We are seeking a skilled Bookkeeper – AppFolio, Yardi Voyager Specialist with 2-3 years of relevant experience to join our remote team. The ideal candidate will have hands-on experience with AppFolio and Yardi Voyager, and a working knowledge of additional platforms such as QuickBooks and Harvest.

What We Offer

<ul>
	<li>Competitive monthly compensation: Php35,000-38,000/month</li>
	<li>Performance-based incentives and bonuses</li>
	<li>Flexible remote work environment</li>
	<li>Exposure to a variety of industries and international clients</li>
	<li>Supportive and collaborative team culture</li>
	<li>Long-term career development opportunities</li>
</ul>

How to Apply

Please submit your resume, a brief cover letter, and any relevant certifications or references. We look forward to learning how you can contribute to our growing team!

Intuit QuickBooks Software

Bookkeeping

Bookkeeper for AppFolio and Yardi Voyager Specialist

Evo Tech Software Solutions Inc., is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients' businesses to excel in today's market.  

Evo Tech Software Solutions, Inc.

Overview

We are looking for a hands-on Prospecting Research Specialist to support our team in building a comprehensive prospecting database. This role involves detailed research and data collection on potential Amazon accounts, identifying key contacts, and organizing insights for our sales and business development teams.

Prospecting Research Specialist

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

What you'll do: Manage a team of analysts communicate with clients by email to create, optimize, and manage the development of paid media accounts delivering against performance, return on investment, and revenue targets. You will manage a team of 7-8 direct reports and be able to coach and develop their talents, while holding them accountable for their assigned work and schedule requirements. You will be tested so please only submit your application if you're confident in all the different elements.

PPC Team Lead

Hadley Designs is a vibrant, creative female-owned business dedicated to enriching everyday life and special moments through beautifully crafted stationery. Founded by Becca Hadley, who expertly balances design work with raising four children, the company has flourished for over a decade. With a heartfelt focus on education and organization, Hadley Designs offers a wide range of lovely educational posters, school supplies, homework trackers, and behavioral tools designed to support children’s learning and development in engaging ways.

Serving more than 2,000,000 happy customers and boasting over 100,000 five-star reviews, Hadley Designs combines creativity and practicality across a diverse portfolio of over 1,500 meticulously designed products. Their bestsellers include calendars, planners, educational posters, chore charts, and certificates of achievement - all crafted to bring joy, motivation, and organization to families and educators alike.


Hadley Designs

Ready to dominate Amazon as part of a winning crew?

At Hadley Designs, we’re all about filling lives with beauty and inspiration through products that unlock people’s best selves. Amazon’s our fortress—70-80% of our revenue—and we need a Category Manager to own a multi-million dollar portfolio and take it to the next level. This isn’t just a solo hustle; it’s your chance to join a tight-knit team, learn our proven playbook, and still crush the competition while shaping our future. 
 
While we’re scaling across all channels, Amazon’s where our bread is buttered. We’re looking for a pro who’s hungry to scale portfolios, optimize like a champ, and spot golden opportunities, someone who’s coachable yet ready to drive millions in revenue with profitability locked in. If you’ve conquered Amazon before, love data-driven wins, and can gel with a team that’s got your back, this is your shot. No red tape, just big resources, a CEO who bets on bold, and a crew ready to help you shine.

What Winning Looks Like: 
 
Six months in, your category’s unstoppable: sales are up, profits are peaking, and new products are killing it. You’ve mastered our optimization game, revitalized legacy items, and pitched expansions that have competitors sweating—all while syncing with the team to make Hadley Designs’ Amazon presence a juggernaut. You’re hitting targets, balancing inventory like a pro, and proving you can hustle hard and learn fast.

Your Playbook:

One Thing: 
Turn your category into a profit-churning machine.

Big Rocks (Own These First):

<ol>
	<li>Drive sustainable growth with smart sales, pricing, and ad strategies.</li>
	<li>Optimize performance using data, tweak positioning, pricing, and promos with precision.</li>
	<li>Pitch high-potential product expansions backed by market smarts.</li>
	<li>Revive legacy products to keep them profitable and relevant.</li>
	<li>Nail inventory, meet demand, dodge fees, keep it lean.</li>
</ol>

Daily Hustle:

<ol>
	<li>Dig into sales and marketplace data weekly to sharpen your moves.</li>
	<li>Run PPC campaigns and keyword plays—boost visibility, max conversions.</li>
	<li>Team up with cross-functional crews to sync and scale.</li>
	<li>Revamp listings, test pricing, and tweak ads for top profitability.</li>
	<li>Scout trends, audit competitors, and brainstorm growth hacks—stay ahead.</li>
	<li>Build SOPs and processes to keep the category humming.</li>
</ol>

KPIs You’ll Smash:

<ol>
	<li>Boost category net profit by 20% year-over-year.</li>
	<li>Hit sales targets for 80% of new launches in 6 months.</li>
	<li>Grow relaunched product profit by 15% yearly.</li>
	<li>Keep legacy profit drops under 10% year-over-year.</li>
	<li>Cap inventory surcharges below $1,000/month.</li>
	<li>Build a $2.5M new product revenue pipeline for 2026.</li>
</ol>

Who You’ll Roll With:

<ol>
	<li>Optimization Manager &amp; PPC Specialist - Daily syncs to set priorities and crush progress.</li>
	<li>Senior Manager, Sales Operations - Weekly huddles to lock in goals and strategies.</li>
	<li>Cross-Functional Teams - Regular collabs with Product Development and Supply Chain to keep it seamless.</li>
	<li>Executive Leadership - Monthly check-ins to flex your wins and get the big-picture nod.</li>
</ol>

Amazon Brand Manager

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


This is for a fast-growing, celebrity-owned protein snack brand in the U.S. redefining what snacking can be — clean, craveable, and packed with protein. Backed by seasoned CPG operators, our client is scaling rapidly with national retail distribution and bold innovation.

As Sales Planner / Forecaster, you’ll be the backbone of the demand planning process. Reporting to the SVP of Sales, you’ll develop accurate forecasts that align Sales, Finance, and Operations while enabling growth and operational excellence. Your insights will ensure the right products are in the right place at the right time, fueling both revenue and supply chain efficiency.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

<ul>
	<li>Develop SKU-level forecasts at both customer and channel levels.</li>
	<li>Support the S&amp;OP process by delivering accurate demand plans and scenario analyses.</li>
	<li>Collaborate with Sales on promotional planning, lifts, and new product launches.</li>
	<li>Conduct variance analysis versus budget and prior year, recommending corrective actions.</li>
	<li>Track and maintain forecast accuracy metrics; continuously refine forecasting methodologies.</li>
	<li>Provide leadership with forward-looking insights on risks, opportunities, and category trends.</li>
</ul>

Action Planning

Sales and Marketing Knowledge

Strategic Planning

Planning

Market Research

Sales Planner or Forecaster | Work From Home

Ready to keep the financial engine of a fast-growing consumer brand running with precision?

At Hadley Designs, our mission is to fill lives with beauty and inspiration through thoughtfully designed products that help customers become their best selves. We’re scaling rapidly across Amazon, D2C, and TikTok Shop, and we’re looking for a Senior Accountant to ensure the backbone of our growth—accurate, reliable, and timely financials—is rock solid.

This role is about flawless execution: closing the books, reconciling accounts, managing cash flow visibility, and ensuring compliance. You’ll deliver the clean, on-time reporting our leadership team depends on to make confident decisions, while building processes that scale as we grow.

If you thrive on details, love building and managing reliable systems, and want to play a critical role in powering a mission-driven brand, this is your opportunity.

What You’ll Own

You’ll take ownership of all core accounting functions at Hadley Designs, including month-end close, reconciliations, accounts payable/receivable, payroll, and compliance. You’ll also build processes that eliminate errors, keep cash flow transparent, and ensure every financial report ties out to the penny.

Your “One Thing”

Provide accurate, timely financial reporting that supports sound business decisions while ensuring compliance and optimizing cash flow visibility.

Your “Big Rocks” &amp; Core KPIs

<ol>
	<li>Month-End Close - Deliver accurate, fully reconciled financial statements by the 20th of each month</li>
	<li>Financial Accuracy - Zero material errors across all reports and reconciliations</li>
	<li>Cash Flow Management - Maintain a rolling 12-month forecast with ≤5% variance between forecasted and actuals</li>
	<li>AP/AR Discipline - 100% of supplier payments and customer collections made on time</li>
	<li>Audit &amp; Compliance - Complete audits with no major findings or compliance issues</li>
	<li>Expense Optimization - Identify and implement cost-saving measures totaling at least $50K annually</li>
</ol>

Regular Work Activities

<ul>
	<li>Manage AR/AP, payroll, reimbursements, and vendor payments</li>
	<li>Reconcile all key accounts, including cash, inventory, and COGS</li>
	<li>Maintain SKU-level profitability reporting and cash flow spreadsheets</li>
	<li>Support budget tracking with variance reporting and spend analysis</li>
	<li>Ensure GAAP compliance, tax filings, and audit readiness</li>
	<li>Implement process improvements to reduce manual work and improve scalability 
	 </li>
</ul>

What Success Looks Like

In your first 90 days, you will:

<ul>
	<li>Take ownership of monthly close and all reconciliations</li>
	<li>Deliver accurate financial statements and cash forecasts on schedule</li>
	<li>Build trust with leadership by providing complete visibility into cash and expenses 
	 </li>
</ul>

By the end of your first year:

<ul>
	<li>All accounting processes will run smoothly, on time, and without executive intervention</li>
	<li>Financial reporting will be audit-ready and error-free</li>
	<li>Cash flow will be predictable with proactive visibility into payables and receivables</li>
	<li>You’ll have implemented systems that improve efficiency and reduce manual work</li>
</ul>

Senior Accountant

Company is a fast-growing, dynamic firm providing top-tier financial and operational support to clients across the globe. We specialize in delivering scalable solutions to both our internal teams and external clients, with a strong focus on innovation and integrity.

We are seeking a highly skilled and detail-oriented Bookkeeper with 5+ years of experience to join our remote team. This role offers the opportunity to grow into a player-coach/team leader position, contributing to both internal operations and client-facing projects.

What We Offer

<ul>
	<li>Competitive monthly compensation: Php50,000/month</li>
	<li>Performance-based incentives and bonuses</li>
	<li>Flexible remote work environment</li>
	<li>Opportunity to grow into a team leadership role</li>
	<li>Exposure to a variety of industries and international clients</li>
	<li>Supportive and collaborative team culture</li>
	<li>Long-term career development opportunities</li>
</ul>

How to Apply

Please submit your resume, a brief cover letter, and any relevant certifications or references. We look forward to learning how you can contribute to our growing team!

Experienced Bookkeeper

We are an outsourcing company that works with US companies to place mid-high level positions long term within their companies. 

Workspark

Programmatic Media Trader/Buyer

Location: Remote, Philippines (U.S. hours, Arizona PST) 
Compensation: $2,150 to $2,300 USD per month

About the Role:

Workspark is hiring an experienced Programmatic Media Trader/Buyer to support a top U.S. marketing agency. This role is execution focused. You will be the one building, optimizing, and managing campaigns inside major DSPs. The client’s senior team needs bandwidth relief, and this position is critical to keeping campaigns running at full speed.

This is a long term, stable role inside Workspark. We are not looking for freelancers or short term contractors. We want a professional who treats this as their career.

What You Will Do:

- Set up, manage, and optimize programmatic campaigns across DSPs such as Trade Desk, DV360, Basis 
- Monitor pacing, delivery, and performance against strict KPIs 
- Execute bid adjustments, audience targeting, and creative optimizations 
- Troubleshoot campaign issues and keep performance on track 
- Generate reports and insights for internal and client teams 
- Work Arizona PST hours for real time collaboration

What We Are Looking For:

- Three or more years of hands on programmatic campaign management 
- Proficiency in DSP platforms such as Trade Desk, DV360, Basis or similar 
- Strong skills in Excel or Google Sheets for reporting and analysis 
- Clear English communication skills both written and spoken 
- Proven ability to manage multiple campaigns and budgets simultaneously 
- Self starter who thrives in a fast paced agency environment 
- Execution first mindset. This role is about doing, not strategy

Why Workspark:

WorkSpark is not a typical outsourcing firm. We treat our professionals as family and invest in long term careers, not short term gigs.

- Placement with a top U.S. agency while employed by Workspark 
- Stability and career progression in a supportive environment 
- Respect for Filipino culture and the expertise you bring 
- Competitive pay well above market rates 
- Ongoing support and growth opportunities within our network

Technical &amp; Work Requirements:

- Stable internet connection with backup power. 
- Functional webcam &amp; headset for daily video calls. 
- Quiet, professional work environment.

Benefits:

- Long-term, full-time employment. 
- Career advancement opportunities with U.S. companies. 
- Supportive, engaged leadership and daily communication. 
- Paid Vacation, Holiday &amp; Sick Time (after probation period). 
- Performance Bonuses.

- Weekly Tax-Free Payroll.

Programmatic Media Trader or Buyer

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

Persuasion and Negotiation

Project Management

Stakeholder Management

Customer Service

Problem Solving

Critical Thinking

Communication Skills

VIP Web Consultant | Customer Service | Remote

The Data Entry Support Specialist at Ylopo is responsible for supporting clients, and internal teams, with data entry tasks associated with Ylopo’s Product Support and other support teams. Primarily focused on Agent Onboarding and Offboarding for clients of Ylopo, with other tasks as assigned. 

Team members well-suited to this role will have a track record of being meticulous, detail-oriented and ability to grasp technical inputs of websites and internal systems. Attention to detail and exceptional organizational skills are a must. The ideal candidate will be responsible for accurately entering, updating, and maintaining data in our websites and systems for clients of Ylopo. This role requires a keen eye for detail, and the ability to work efficiently without error. 

Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo internal systems and understand how to navigate client websites we build. 

Responsibilities:

<ul>
	<li>The primary responsibility of this role is to process forms to enter data accurately and efficiently into designated websites and databases for Ylopo Agent Onboarding and Offboarding</li>
	<li>Verify and correct any discrepancies via email with customers and new information as it becomes available</li>
	<li>Respond via email to all clients in a timely manner to provide a high level of customer support and complete tasks</li>
	<li>Collaborate with the Branded Sites and Support Team members to ensure data consistency and accuracy across multiple platforms</li>
	<li>Ensure data integrity and security by following company protocols and procedures</li>
	<li>Organize and sort information according to specified guidelines</li>
	<li>Consistently meet the required KPIs and number of forms to process daily</li>
	<li>Perform other administrative tasks and duties as assigned</li>
</ul>

Data Entry Support Specialist

The Digital Strategist is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

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