NE Learning Inc. is an English tutorial services company, catering Korean students from kids to adults. We aim to be the Top English Learning Center in the Philippines by providing quality English classes conducted by quality English Instructors equipped with learning tools developed by Neungyule Education our mother company, specifically for English studies.

NE Learning Inc.

Are you passionate about teaching English and looking for a stable work-from-home opportunity?

Join NE Learning Inc., a registered tutorial company providing English lessons to Korean students via phone and video calls.

We are currently hiring Full-Time and Part-Time Home-Based Online English Instructors to be part of our growing team!

Part time schedule: Monday to Friday, 3:30 PM–6:30 PM or 6:00PM–9:00PM

No experience? No problem! 
All qualified applicants will undergo a comprehensive four-week online training 
before starting.

Training Schedule: Monday to Friday, 5:00 PM – 8:00 PM (via Zoom) 
Paid Training: PHP 200–250/day (released upon passing the evaluation)

Responsibilities:

<ul>
	<li>Conduct one-on-one phone and video classes for Korean students</li>
	<li>Monitor and evaluate student progress</li>
	<li>Perform other related tasks</li>
</ul>

PT Compensation &amp; Benefits:

<ul>
	<li>Starting hourly rate: PHP 160.00 - PHP 140.00/hr with or without students.</li>
	<li>Maximum of PHP 180.00
	<ul>
		<li>Hourly rate range can be increased depending on the results of the quarterly performance evaluation.</li>
	</ul>
	</li>
	<li>If your productivity is between 70%-79%, you'll receive an extra PHP 500.00.</li>
	<li>If your productivity is 80% or above, you'll earn PHP 1,000.00.</li>
	<li>Compliment/referral/recognition incentive and holiday pay.</li>
</ul>

Salary Payout

<ul>
	<li>Every 15th and 30th of the month</li>
</ul>

Why join us?

<ul>
	<li>Not a booking system.</li>
	<li>No tax deductions.</li>
	<li>All teaching materials provided.</li>
	<li>Extra income and a WFH set-up.</li>
</ul>

Online ESL Tutor

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


The Customer Operations Specialist (Mass) is responsible for end-to-end execution of customer order management for key national accounts, including Target and Walmart.

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Mass | Work From Home

The Customer Operations Specialist (Specialty &amp; Alternative Channels) is responsible for end-to-end execution of customer order management for specialty, convenience, and foodservice accounts (e.g., Coremark, Nassau, Starbucks, and other convenience channels).

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Specialty & Alternative Channels | Work From Home

The Customer Operations Specialist (Grocery) is responsible for end-to-end execution of customer order management for key national accounts including Kehe and UNFI.

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Grocery | Work From Home

We’re a full-service agency that specialises in marketing that’s backed by data science. What separates us from other companies is our continuous process of measurement, analysis, and tuning that makes sure our clients' brands not only look awesome, but that the campaigns we do live up to their expectations.

We’re anything but a set-it-and-forget-it agency. From consultation to concept to campaign, our main objective is to make our clients happy and accelerate their online success.

Spiralytics, Inc

Key Responsibilities

<ul>
	<li>Develop and execute link building (off-page SEO) and digital PR campaigns aligned with brand and marketing objectives</li>
	<li>Research, outreach, and maintain databases of media contacts, bloggers, and online publications</li>
	<li>Prepare and distribute link building materials such as but not limited to press releases, media pitches, and press kits</li>
	<li>Coordinate with link building and media partners for placements, interviews, and online features</li>
	<li>Monitor online visibility, brand mentions, publicity results, and digital campaign performance</li>
	<li>Assist in managing link building and influencer partnerships, collaborations, and sponsored content</li>
	<li>Work closely with SEO and marketing teams to maximize link-building and coverage outcomes</li>
	<li>Track performance metrics such as backlinks gained, domain rating, AI/LLM visibility, reach, impressions, and sentiment</li>
</ul>

Digital PR Specialist

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

We are looking for a creative and proactive Social Media Community Manager to build, grow, and engage our online communities across all social media platforms. You will serve as the brand’s voice online, monitor audience sentiment, respond to inquiries, and collaborate with marketing teams to implement campaigns that drive engagement, loyalty, and brand awareness.

Community Management:

<ul>
	<li>Monitor, moderate, and engage with our social media communities on platforms such as Facebook, Instagram, LinkedIn, Twitter, TikTok, and others.</li>
	<li>Respond promptly and professionally to comments, messages, and mentions.</li>
	<li>Foster positive online conversations and encourage engagement.</li>
</ul>

Brand Advocacy:

<ul>
	<li>Represent the brand’s tone, voice, and values consistently across social platforms.</li>
	<li>Identify opportunities for user-generated content, collaborations, and influencer partnerships. 
	 </li>
</ul>

Crisis Management:

<ul>
	<li>Identify and address potential issues or negative feedback before escalation.</li>
	<li>Collaborate with internal teams to manage sensitive situations and maintain brand reputation.</li>
</ul>

Trend Monitoring:

<ul>
	<li>Stay updated on social media trends, platform updates, and competitor activities.</li>
	<li>Suggest new tactics and channels to engage with the target audience effectively.</li>
</ul>

Social Media Community Manager

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

Fractional Controllership and CFO Services serving the Trades - proven scaling solutions.

ProfitWorks LLC

About ProfitWorks USA

For the Skilled. The Driven. The Remote.

At ProfitWorks USA, we believe great talent deserves more than just a gig — it deserves a career path, a community, and a company that truly sees your value. That’s why we don’t work with just any clients, and we don’t accept just any resumes.

We handpick professionals who bring real skill, work ethic, and integrity — and match them with companies who are ready to treat them right.

<ul>
	<li>Remote-first, global opportunities</li>
	<li>Long-term roles with real career paths</li>
	<li>Fair pay for serious professionals</li>
	<li>A team that has your back</li>
</ul>

 

You’re not just hired — you’re handpicked.

 

About the Role: Remote US Senior Accountant

We’re looking for a tech-savvy, detail-obsessed Senior Accountant to support our U.S.-based clients — mainly in the trades and construction industries. You will be the right-hand person for business owners who rely on clean books and meaningful financial reports to drive smart decisions.

This role is ideal for someone with a strong U.S. accounting background, a QBO ProAdvisor certification, and experience managing multiple client accounts. If you love spreadsheets, job costing, and solving problems before they become issues — this is for you.

Key Responsibilities

<ul>
	<li>Client Communication: Manage client relationships via Zoom, chat, and email — you’ll be the go-to for all things financial.</li>
	<li>Full Cycle Accounting: Handle AP/AR, payroll, bank reconciliations, journal entries, sales tax, and advanced month-end close processes.</li>
	<li>Reporting &amp; Analysis: Prepare timely and accurate financials, clean balance sheets, and provide actionable insights.</li>
	<li>System Optimization: Maintain and improve cloud-based systems like QBO, and propose process improvements.</li>
	<li>Construction Accounting (Preferred): Job costing, WIP, deferred revenue, and margin tracking.</li>
</ul>

 

You’ll Succeed If You Have:

<ul>
	<li>5+ years of accounting experience</li>
	<li>1+ year of US Accounting background</li>
	<li>1+ year of QuickBooks Online experience</li>
	<li>QBO ProAdvisor certification (preferred)</li>
	<li>Strong understanding of GAAP</li>
	<li>Experience working remotely with U.S. clients</li>
	<li>Confidence juggling multiple client accounts</li>
	<li>Great communication and client service skills</li>
	<li>Advanced Excel / Google Sheets skills</li>
	<li>Bonus: Experience in the home services or construction industries</li>
</ul>

 

Your Tech Stack Will Include:

<ul>
	<li>QuickBooks Online</li>
	<li>Google Suite (Docs, Sheets, Gmail, Meet)</li>
	<li>Excel / Google Sheets</li>
	<li>TimeDoctor for time tracking (Required)</li>
	<li>Other cloud-based accounting tools (as needed)</li>
	<li>Bonus: ClickUp for task management</li>
</ul>

 

Compensation &amp; Perks:

<ul>
	<li>80–120 Hours of PTO</li>
	<li>10–11 Paid Holidays</li>
	<li>13th Month Pay (PH)</li>
	<li>Paid HMO Plan (PH)</li>
	<li>SSS &amp; PhilHealth Contributions (PH)</li>
	<li>Paid Training</li>
	<li>Career Advancement After Mastery</li>
	<li>Performance-based Compensation Opportunities</li>
</ul>

 

Why You’ll Love This Role:

<ul>
	<li>100% remote work — from wherever you thrive</li>
	<li>Join a client with an incredible team culture and national recognition</li>
	<li>Grow your technical skills while making real operational impact</li>
	<li>Be a core part of long-term business transformation</li>
	<li>Work with a team that values integrity, accountability, and excellence</li>
</ul>

Senior Accountant

Responsibilities:

<ul>
	<li>Strategic Leadership &amp; Expertise
	<ul>
		<li>Act as a subject-matter expert when it comes to building an online presence through SEO</li>
		<li>Serve as the designated QA of the team for specific SEO tasks and projects</li>
		<li>Propose high-level strategic recommendations that go beyond the technical aspect of SEO execution</li>
		<li>Analyze the client's online presence vis-à-vis SEO trends to come up with custom-tailored, best-in-class service for each project</li>
	</ul>
	</li>
	<li>Client Delivery &amp; Execution
	<ul>
		<li>Assess a client's website and other online activities to propose actionable strategies covering content, user behavior/experience, and technical aspects of SEO</li>
		<li>Handle VIP and Escalated clients—determine the best action plan to ensure client objectives are met and concerns are addressed/resolved</li>
		<li>Set proper and realistic expectations to clients regarding rankings, traffic, lead generation and conversion. There will be no room for overpromising and under delivering</li>
	</ul>
	</li>
	<li>Technical SEO Deliverables
	<ul>
		<li>Website audits</li>
		<li>Competitor and keyword analysis</li>
		<li>On-page SEO optimization</li>
		<li>AEO (Answer/AI Engine Optimization)/GEO</li>
		<li>Keywords and topics proposal</li>
		<li>Content plan/structure creation</li>
		<li>Schema markup implementation</li>
		<li>Google Analytics, Google Search Console, Google Tag Manager, Bing Webmaster tools setup</li>
		<li>Local search setup</li>
		<li>Link building campaigns</li>
		<li>Benchmark, performance and work reports</li>
	</ul>
	</li>
	<li>Collaboration &amp; Communication
	<ul>
		<li>Coordinate with project managers, developers, and content writers to assign and actively communicate updates on various SEO tasks</li>
		<li>Create, maintain and improve web analytics dashboards, progress reports and reporting tools</li>
		<li>Highlight key areas of opportunity in accordance with client goals and objectives</li>
		<li>Continuous Improvement &amp; Growth</li>
		<li>Monitor the performance of client's SEO campaign, contribute professional insights and develop plans to capitalize on growth opportunities</li>
		<li>Stay updated on search engine updates and SEO trends; communicate these to clients and our team</li>
		<li>Research, document and maintain SEO best practices and develop processes throughout the company</li>
		<li>Contribute passion and ongoing knowledge of digital marketing as a key team member</li>
	</ul>
	</li>
</ul>

Google Analytics

Competitor Analysis

Search Engine Optimization (SEO)

Market Research

Digital Marketing Specialist SEO

UTAK POS is a proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.

Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.

We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.

LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.

Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.

We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.

If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!

UTAK POS

<ul>
	<li>Deliver persuasive product pitches to leads during Zoom meetings</li>
	<li>Tailor pitches to address client needs and handle objections effectively</li>
	<li>Conduct regular follow-ups with leads to aim for conversions</li>
	<li>Provide additional information and support as needed to nurture leads</li>
	<li>Foster strong client relationships to enhance satisfaction and retention</li>
	<li>Ensure successful onboarding of clients onto the UTAK POS platform</li>
	<li>Assist clients with questions, concerns, and product usage throughout their journey</li>
	<li>Track lead interactions and update lead information accurately</li>
	<li>Effectively communicate the value and benefits of UTAK POS to potential clients</li>
	<li>Provide timely and effective solutions to client inquiries and issues</li>
	<li>Collaborate with the team to develop strategies for achieving sales goals</li>
	<li>Consistently meet or exceed assigned sales quotas and targets (acquire 35 new clients monthly)</li>
	<li>Support the team in maintaining clean and organized records</li>
</ul>

Training Facilitation

Sales and Marketing Knowledge

Point of Sale Terminal

Digital Marketing

Closing Sales

Sales Development Representative

Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

As a Social Media Backer: 
Responsibilities:

<ul>
	<li>Set-up social media Business Pages (Facebook, Instagram, Twitter, Youtube, TikTok, LinkedIn, etc).</li>
	<li>Community Management.</li>
	<li>Scheduling posts.</li>
	<li>Responding to messages and comments.</li>
	<li>Content planning.</li>
	<li>Create content plans or calendar to drive engagement and promote online brand awareness.</li>
	<li>Design and create images or video content using different software (Canva, Photoshop, Illustrator, etc).</li>
	<li>Interpret and create social media reports and analytics.</li>
	<li>Media Planning (Facebook Ads, Instagram Ads, Twitter Ads, Youtube Ads, LinkedIn Ads, TikTok Ads, etc).</li>
</ul>

Social Media Manager

Overview:

Expanding healthcare blog is seeking a driven, well-written, personable SEO Outreach Specialist to drive SEO results. The ideal candidate is passionate about digital marketing, has 2+ years of experience, is a strong writer and communicator, and is eager to learn about SEO and content marketing. 

Responsibilities:

<ol>
	<li>Create, and execute outreach via email, LinkedIN, and Facebook to generate link building and guest post opportunities</li>
	<li>Work with writing team, create outlines, edit drafts and build relationships with website publishers to get articles approved and published</li>
	<li>Format online content and posts to maximize SEO traffic</li>
	<li>Update and record link activity and interact with clients</li>
</ol>

SEO Outreach Specialist

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

QueueFortress provides managed IT Pods  specifically designed for growing MSPs. We deploy dedicated, high-performance pods from the Philippines—each led by a veteran Lead Associate—to handle Level 1 support and service desk noise.

QueueFortress Inc.

QueueFortress Inc. is a US-based Managed IT Services company headquartered in Northern Virginia. We operate elite, fully managed internal helpdesk teams that support business IT environments across the United States. We are not a "body shop" — we are a structured, secure, and professionally managed team environment where your career actually grows.

 

We are building our first internal helpdesk pod launching in April 2026. This is a ground-floor opportunity to join a company that takes talent seriously.

 

What You'll Be Doing

 

• Handling Level 1 and Level 2 helpdesk tickets inside our company's PSA platform (ConnectWise Manage or Autotask)

• Resolving issues including: password resets, MFA lockouts, Microsoft 365 problems, VPN troubleshooting, endpoint issues, user onboarding/offboarding

• Working inside a secure, US-hosted Azure Virtual Desktop (VDI) environment — all tools and access provided

• Following SOPs and runbooks created by your Pod Lead

• Documenting every action clearly in the ticketing system

• Participating in a "follow-the-sun" support model — shifts cover US business hours (EST/CST/PST)

 

What You WON'T Be Doing

 

• Managing other people (that's the Lead's job)

• Figuring things out with no guidance — we provide clear SOPs

• Working in a chaotic "figure it out" environment

 

Why QueueFortress?

 

• Above-market base salary + performance bonuses

• Clear promotion path: L1 → L2 → Lead Associate (L3)

• After 12 months, your workstation equipment becomes yours

• Managed by a US-based Founder who is personally invested in your growth

• Monthly all-hands calls so you always know where the company is headed

• SOC 2-compliant environment — you work in a professional, secure infrastructure (not a chaotic BPO)

 

To Apply — Read this cafefully 

 

We receive many applications. To be considered, your application message MUST include answers to these three questions. Applications without answers will not be reviewed.

 

1. What PSA tools have you used and for how long?

2. What RMM tools have you used and for how long?

3. Describe a ticket where you had to troubleshoot a Microsoft 365 issue. What was the problem, what did you do, and how did you resolve it?

 

Shortlisted candidates will be sent a 45-minute technical assessment. Only candidates who pass the assessment will be invited to a video interview.

IT Support Associate | MSP Helpdesk L1 | US Operations Team

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

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