White Glove Hiring partners with a small number of well-established, founder-led businesses that are serious about building long-term virtual assistant relationships.

Our hiring process is more detailed than most—and that’s by design. We do the work upfront to clearly define the role, expectations, and working style so your time isn’t wasted on vague jobs or unprepared clients. We don’t rush placements, and we don’t submit candidates unless the client is truly ready to hire and commit.

The businesses we represent are financially stable, respectful of VAs, and open to guidance, so they are easier to work with day-to-day. We help clients improve clarity, communication, and onboarding to support smoother working relationships.

While we are not your employer, we stay involved to help keep expectations aligned after you’re hired.

If you value clear roles, stable work, and professional clients who respect your time, White Glove Hiring is designed to be a better experience for you.

White Glove Hiring

We are a high-producing Washington State real estate business looking for a highly experienced Senior Real Estate Executive Assistant &amp; Transaction Coordinator.

This is not an entry-level role. We need someone with at least 5+ years of strong real estate admin, executive assistant, or transaction coordination experience who can step in with confidence, strong judgment, and minimal hand-holding.

The right person is fast, efficient, extremely detail-oriented, and able to think ahead. We are looking for someone who does not just wait for tasks to come in, but looks 2 weeks to 2 months ahead to identify what needs to be scheduled, prepared, followed up on, or completed before it becomes urgent.

This role will support a direct, fast-moving, high-producing real estate agent. You must be comfortable with clear expectations, high standards, and a fast-paced environment where prioritization and critical thinking matter.

You’ll be helping with:

• Calendar, email, scheduling, reminders, and daily administrative support 
• Washington State transaction coordination and document management 
• Listing preparation, vendor scheduling, and timeline coordination 
• Coordinating photographers, stagers, cleaners, contractors, sign installers, and other vendors 
• Communicating with clients, vendors, escrow, lenders, agents, and service providers 
• Managing CRM follow-up, database touches, review requests, and client communication 
• Looking ahead to upcoming listings, client events, deadlines, and scheduling needs 
• Helping prevent last-minute problems by planning ahead and building in proper buffer time 
• Supporting SkySlope, TransactionDesk, Lofty CRM, and other real estate systems 
• Helping improve workflows, checklists, and internal processes 
• Assisting with light Canva/design or marketing-related tasks when needed 
• Supporting or training other admin VAs on systems and real estate workflows when needed

We are looking for someone who:

• Has 5+ years of real estate admin, TC, or executive assistant experience 
• Understands Washington State real estate transactions, or has strong U.S. real estate TC experience 
• Has strong English communication skills, both written and spoken 
• Is comfortable speaking with clients and vendors by phone, email, and text 
• Is highly responsive and able to execute quickly under pressure 
• Thinks critically and asks smart questions, not obvious ones 
• Can prioritize without needing constant direction 
• Has excellent follow-through and does not let tasks fall through the cracks 
• Can work with a direct, detail-oriented, high-producing client 
• Has experience with SkySlope, TransactionDesk, Lofty CRM, Canva, or similar real estate tools

This is a full-time remote role. We are only considering candidates who do not have any other active jobs, freelance clients, or agency commitments. All assigned work must be completed by you directly and cannot be outsourced, delegated, or shared with another person.

Pay: $9 - $13 per hour 
Schedule: Full-time, aligned with U.S. Pacific business hours 
Location: Remote, supporting a Washington State real estate business 
Industry: Residential real estate

Senior Real Estate Transaction Coordinator & Executive Admin

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

Overview:

Expanding healthcare blog is seeking a driven, well-written, personable SEO Outreach Specialist to drive SEO results. The ideal candidate is passionate about digital marketing, has 2+ years of experience, is a strong writer and communicator, and is eager to learn about SEO and content marketing. 

Responsibilities:

<ol>
	<li>Create, and execute outreach via email, LinkedIN, and Facebook to generate link building and guest post opportunities</li>
	<li>Work with writing team, create outlines, edit drafts and build relationships with website publishers to get articles approved and published</li>
	<li>Format online content and posts to maximize SEO traffic</li>
	<li>Update and record link activity and interact with clients</li>
</ol>

SEO Outreach Specialist

The position is responsible for developing B2B and B2C Android Apps.

The person is responsible for developing native Android applications that runs on both Android mobile phones and tablets. The person should be able to translate the company’s needs into functional and appealing interactive applications.

Responsibilities

<ul>
	<li>Create, maintain and improve existing Android Applications</li>
	<li>Design and implement interactive Android Applications</li>
	<li>Collaborate with back-end developers and UI/UX designers to improve usability</li>
	<li>Build solutions for users and customers</li>
	<li>Stay up-to-date on emerging technologies</li>
</ul>

Android Developer

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

The position is responsible for developing B2B and B2C iOS Apps.

The person is responsible for developing native iOS applications that runs on both iPhone and iPad. The person should be able to translate the company’s needs into functional and appealing interactive applications.

Responsibilities

<ul>
	<li>Create, maintain and improve existing iOS Applications</li>
	<li>Design and implement interactive iOS Applications</li>
	<li>Collaborate with back-end developers and UI/UX designers to improve usability</li>
	<li>Stay up-to-date on emerging technologies</li>
	<li>Get feedback from, and build solutions for, users and customers</li>
</ul>

Apple iOS Developer

7th Media Digital is a leading full-service web development company located in the heart of Makati Central Business District. As a digital studio with outstanding expertise in multimedia arts, web design, web development and systems development, 7th Media has carved a reputation as a premier web development agency in the Philippines. 

Having been in the business for over 10 years, we have a strong track record of delivering innovative and best-in-class digital solutions to our clients. Our creative flair in designs and innovative IT solutions have led us to work with the biggest brands in the Philippines and boutique digital agencies in the US, Australia and Singapore.

We are proud to be ranked as part of the Top 10 Web Agencies in the Philippines by Hubstaff.

Join us and be part of our growing team!

7th Media Digital Studios Inc.

We are looking for a highly agile and proactive Assistant Team Leader for our Multimedia Artist team. The ideal candidate is both a strong individual contributor and an emerging leader who can mentor and manage Multimedia Artists, manage workloads, and help ensure high-quality and timely multimedia delivery.

This role is ideal for someone with at least 3 years solid experience in 2D animation and/or graphic design (Multimedia Arts) who is ready to take on leadership responsibilities involving people management, team development, operational coordination, and issue resolution.

The successful candidate should be comfortable balancing creative production work with leadership and coordination responsibilities.

<ul>
	<li>Lead and support a team of Multimedia Artists.</li>
	<li>Provide formal people management, mentoring, and performance guidance to team members.</li>
	<li>Help grow the technical and soft skills of Multimedia Artists through feedback, training, and structured guidance.</li>
	<li>Provide creative direction to design and animation tasks, as needed.</li>
	<li>Perform design and animation quality control checks.</li>
	<li>Assist in workload planning, traffic management, and balancing of resources across accounts.</li>
	<li>Own and help resolve internal and external escalations in a professional and solutions-oriented manner.</li>
	<li>Contribute to process improvement initiatives to improve workflow efficiency, communication, and output quality.</li>
	<li>Participate in creative production work such as but not limited to:
	<ul>
		<li>Digital design</li>
		<li>Print design</li>
		<li>2D animation and explainer videos</li>
		<li>Design review</li>
		<li>Other Multimedia-related creative work</li>
	</ul>
	</li>
	<li>Provide work estimates and regular progress updates.</li>
	<li>Coordinate with clients, internal stakeholders, and team members as needed.</li>
	<li>While the role is mostly work from home, the successful candidate should have the ability to travel to Metro Manila for occasional face-to-face client meetings or team meetings around 1 to 3 times per quarter.</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This test measures the ability to relate and respond appropriately to different situations.

Dealing with Irate Customers

This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action

Hiring employees that can accurately follow written steps and processes ensures two things--consistent output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Written)

This test unit assesses the ability to think in constructs and determine how to combine and categorize ideas and things together in a way that makes logical sense.

Organizing

This measures ability to grasp and comprehend fully and completely explicit and implicit information of written communication.

Reading Comprehension

Graphic Designer Lead

We’re a full-service agency that specialises in marketing that’s backed by data science. What separates us from other companies is our continuous process of measurement, analysis, and tuning that makes sure our clients' brands not only look awesome, but that the campaigns we do live up to their expectations.

We’re anything but a set-it-and-forget-it agency. From consultation to concept to campaign, our main objective is to make our clients happy and accelerate their online success.

Spiralytics, Inc

The Client Success Manager is responsible for growing our clients’ businesses as if they are your own. An expert in digital marketing (both paid and organic), you are responsible for managing the day-to-day relationships with clients, understanding our customers’ needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our services. You are to make sure that the ideas, strategies, and optimizations proposed and implemented by our team could achieve the best business outcome for each of your clients, acting as a strategic partner to help meet their goals.

Key Responsibilities:

<ul>
	<li>Manage and grow relationships with key customers, acting as their primary point of contact.</li>
	<li>Facilitate regular performance reviews and strategy sessions.</li>
	<li>Identify opportunities for account growth or renewal in coordination with the sales team.</li>
	<li>Handle client feedback, resolve issues, and proactively manage risks. Escalate when performance is not meeting expectations</li>
	<li>Maintain an internal “marketing brief” to capture all branding guidelines, tone of voice, competitor strategies and general instructions from the client that are documented by the sales team, and passed to the implementation team. This brief also collects all learning as the implementation progresses so that new team members quickly ramp, and so that we capture knowledge and never repeat marketing experiments that did not work previously</li>
	<li>Manage the scope delivery of each team involved in the scope of each client</li>
	<li>Coordinate with teams to build weekly and monthly performance reports, evaluating data insights and optimization ideas from the client’s perspective</li>
	<li>Assess new client requests as in-scope or out of scope and work with sales and management to determine how to meet the client’s needs</li>
	<li>Learn digital marketing strategy to a level where you can assess and add to the team’s improvement plans. </li>
	<li>Act as a trusted partner to clients by proactively engaging and communicating with them to ensure that the strategic goals are aligned and met. </li>
	<li>Understand their business and target market as deeply as they do</li>
	<li>Brainstorm ideas with the client on all aspects of the scope, and overall business strategy</li>
	<li>Actively learns and masters all digital marketing skill sets, and platforms in use by the client</li>
	<li>Adhere to strict service level agreements for communication with clients. Maximum response time of 3-4 h for PH/APAC, up to 12h for US/UK.</li>
</ul>

Judgement and Decision Making

Time Management

Critical Thinking

Organization

Empathy

Corporate Communication

Client Success Manager

Two designers. 20,000+ doctors. Millions of patients.

That's our current ratio of team to impact. If you've worked on teams where your designs disappeared into endless review cycles, this is the opposite.

SeriousMD and NowServing are healthcare products that people actually use daily.

We need a Senior UI/UX Designer who can own product areas end-to-end, from research to shipped pixels.

 

About Us

Leapfroggr builds SeriousMD (the EMR platform Filipino doctors trust) and NowServing (connecting patients to providers nationwide). Our products handle real medical records, real appointments, real patient care.

We're a small team by design. No layers, no approvals queue, no "let's circle back." You'll work directly with our Design Lead, engineers, and founders. What you design this week can ship next week.

 

What You'll Actually Do

<ul>
	<li>Own UI/UX design for entire product areas across web, iOS, and Android.</li>
	<li>Take features from user research through wireframes through polished UI through shipped product.</li>
	<li>Build and extend our design system — we care about consistency at scale.</li>
	<li>Collaborate daily with engineering to make sure what ships matches what you designed.</li>
	<li>Run usability tests with real doctors and patients, then iterate based on what you learn.</li>
	<li>Present your work, defend your decisions, and stay open when you're wrong.</li>
</ul>

 

What We Offer

<ul>
	<li>Remote-friendly (distributed across the Philippines)</li>
	<li>Health insurance</li>
	<li>Flexible hours</li>
	<li>Paid leave (sick, vacation, maternity/paternity, bereavement)</li>
	<li>Real ownership — your name is on the work, and the work matters</li>
</ul>

 

How to Apply

Send your portfolio showing your process, not just final screens. Tell us which of our products (SeriousMD or NowServing) you'd want to work on first, and why.

Senior UI/UX Designer

About Arboreal Management
Arboreal Management is a rapidly growing affordable housing developer and property management company based in Seattle, Washington, USA.
Our mission is simple but ambitious: provide below-market rents for residents while delivering above-market returns for investors. We believe affordable housing can be both socially impactful and financially sustainable.
Over the past four years, we have doubled in size each year and today manage more than 6,000 apartment homes across Washington and Oregon. Our portfolio includes affordable housing, workforce housing, market-rate communities, and complex public-private partnerships.
We are also building something unusual in our industry: a technology-forward operating platform powered by AI, automation, and data. Our proprietary Maynard platform supports leasing, resident communications, maintenance operations, accounting, and business intelligence, allowing our teams to focus on higher-value work and exceptional service.
Our Philippines-based Tagumpay team is a core part of our success. What began as a small support group has grown into a 20+ person organization supporting resident services, leasing, operations, recruiting, and business functions across the company. We are committed to continued investment and growth in the Philippines and see Tagumpay as a long-term strategic part of our organization.
At Arboreal, we value ownership, continuous improvement, transparency, and a willingness to build. We are looking for people who want to help shape the future of affordable housing while growing alongside a company that is scaling quickly and creating new opportunities every year.

Arboreal Management LLC

People Operations &amp; Talent Acquisition Manager (Philippines)

US Pacific Time Schedule

About Arboreal Management &amp; Tagumpay

Arboreal Management is a rapidly growing affordable housing developer and property management company based in Seattle, Washington.

Our mission is simple: provide below-market rents for residents while delivering above-market returns for investors.

Over the past four years, we have approximately doubled in size each year. Today we manage more than 8,000 apartment homes and employ more than 230 team members across the United States and the Philippines.

A key part of our success is Tagumpay, our Philippines-based operations team. What began as a small support group has grown into a strategic organization supporting resident communications, leasing, administration, marketing, recruiting, and business operations.

We are committed to continued growth in the Philippines and are looking for a People Operations &amp; Talent Acquisition Manager to help build the next chapter of that growth.

The Opportunity

This is a hands-on role combining recruiting, people operations, employee support, and process improvement.

You will work closely with leaders in both the US and Philippines to attract, hire, onboard, and support exceptional talent.

While this role is expected to grow into a leadership position over time, the successful candidate will initially execute recruiting and HR processes directly while helping build scalable systems for future growth.

Key Responsibilities

Recruiting &amp; Talent Acquisition

<ul>
	<li>Lead recruiting for Philippines-based positions</li>
	<li>Source and screen candidates</li>
	<li>Conduct phone and video interviews</li>
	<li>Coordinate hiring processes and candidate communications</li>
	<li>Prepare offers and hiring documentation</li>
	<li>Maintain recruiting records and reporting</li>
	<li>Support selected recruiting efforts for US-based roles</li>
	<li>Build talent pipelines for future hiring needs</li>
</ul>

People Operations

<ul>
	<li>Coordinate onboarding and offboarding</li>
	<li>Support employee lifecycle processes</li>
	<li>Respond to employee questions and requests</li>
	<li>Assist with performance reviews and engagement initiatives</li>
	<li>Support training and leadership development efforts</li>
	<li>Help create a positive employee experience</li>
</ul>

HR Administration

<ul>
	<li>Maintain employee records and documentation</li>
	<li>Support payroll coordination and reporting</li>
	<li>Assist with compliance requirements</li>
	<li>Prepare workforce and recruiting reports</li>
	<li>Create and maintain process documentation</li>
</ul>

Why Join Us?

<ul>
	<li>Join a company that has doubled in size annually for four consecutive years</li>
	<li>Help shape a growing Philippines organization</li>
	<li>Work directly with leaders in the US and Philippines</li>
	<li>Gain exposure to recruiting, HR, leadership, and organizational growth</li>
	<li>Be part of a technology-forward company building AI-powered operational systems</li>
	<li>Enjoy meaningful opportunities for advancement as Tagumpay continues to expand</li>
</ul>

People Operations & Recruiting Manager

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

Hire Manila is recruiting on behalf of our client, a growing technology company looking for a Software Engineer with experience in data engineering, cloud technologies, and AI-powered solutions.

This role will be part of the data team and will help transform data pipelines, build APIs, develop AI workflows, and contribute to the overall software architecture.

Responsibilities

<ul>
	<li>Design and maintain scalable data pipelines</li>
	<li>Build and maintain APIs and backend services</li>
	<li>Develop AI-powered workflows and automation solutions</li>
	<li>Work with cloud infrastructure and deployment processes</li>
	<li>Collaborate with engineers, product teams, and stakeholders</li>
	<li>Contribute to system architecture and technical decisions</li>
	<li>Support continuous improvement of development processes</li>
</ul>

Senior Software Developer

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Sales Team

At our core, the Sales team is built to grow the company. We're focused on bringing in top-tier professionals who are prepared to offer an exceptional experience for our customers. What sets us apart is our consultative sales approach, which ensures our pros deeply understand our product and stay with us longer. We're a scaling sales organization on the lookout for dynamic leaders who are ready to build with us.

About the role

As our Sales Manager, you will recruit, train, and manage a team of Sales Development Representatives (SDRs) or Account Executives (AEs). You'll serve as a coach and strategist, empowering your team to hit key performance indicators (KPIs) and overcome sales obstacles by optimizing pitches and processes. The ideal candidate has strong sales expertise and understands that building trust and rapport with our pros is crucial for long-term relationships. In this pivotal role, you will directly influence the team's growth and company revenue by surfacing key insights from sales conversations, testing new data sources and processes, and improving the quality and quantity of pros on our platform.

What you’ll do

<ul>
	<li>Team Leadership: Cultivate a high-morale, high-performance sales culture by setting and achieving ambitious team goals.</li>
	<li>Coaching &amp; Development: Train and mentor all team members, from new hires to tenured staff, on sales strategies, scripting, and processes, particularly within a remote environment.</li>
	<li>Process Improvement: Manage dynamic sales campaigns, optimize team productivity, and streamline the workflow and operations for SDRs or AEs.</li>
	<li>Strategic Feedback: Provide direct feedback to Sales Leadership, Operations, and Enablement to improve workflow efficiency and identify key training opportunities.</li>
	<li>Product Expertise: Become an expert in the product and clearly articulate its value to every professional.</li>
	<li>Performance Management: Consistently monitor and document team performance.</li>
</ul>

Salesforce

Sales and Marketing Knowledge

Closing Sales

Sales Team Manager

Amare Group is a builder of consumer brands designed for the Philippine market.

We focus on creating products that solve real problems and work as intended in real conditions. Every brand we build is grounded in clarity, discipline, and respect for the customer.

We don’t rely on hype or shortcuts. We rely on execution, accountability, and consistency. 

Amare Group Inc.

Duties &amp; Responsibilities 
 
● Report directly to the HR Lead and provide regular updates on assigned HR functions. 
● Assist the Recruitment Assistant in the hiring process, including sourcing, screening, 
interview scheduling, onboarding, and recruitment documentation. 
● Support end-to-end recruitment and ensure timely filling of open positions. 
● Review and validate the attendance of remote employees on a semi-monthly basis to 
ensure accuracy for payroll processing. 
● Propose and conduct employee engagement programs and initiatives to promote a 
positive work culture, improve employee satisfaction, and strengthen retention. 
● Maintain and update employee data and HR documentation. 
● Assist the HR Lead in handling employee relations concerns, investigations, disciplinary 
actions, and related documentation. 
● Assist in performance management and employee development initiatives. 
● Monitor employee leaves and employee movements. 
● Coordinate government-mandated benefits and compliance requirements. 
● Prepare and submit HR reports and other required documentation. 
● Respond to employee and management inquiries in a timely and professional manner. 
● Maintain strict confidentiality of employee and company information. 
● Ensure compliance with company policies, labor regulations, and internal HR 
processes. 
● Perform other HR-related duties as assigned by the HR Lead or Management

HR Generalist

Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

Who are we?
Entrepreneurs and doers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unlock the full potential of stories for everyone.

What does that mean?
We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (and tea drinkers too), curious by nature, and culturally diverse.

What are we obsessed with?
Our users. Solving complex problems and maximizing flow. Continuous learning. Building the next great storytelling product. Discovering the greatest stories ever told. Dogs (and cats), coffee, and good snacks.

How do we work?
Autonomously, collaboratively, and respectfully. We balance work, family, and play while having a great time doing meaningful work.

Work setup
Unlock the best of both worlds with a role that keeps you connected. We’re looking for passionate individuals in the Greater Toronto Area to join our team and work from our vibrant downtown Toronto office. Wattpad follows a hybrid work model where employees enjoy the flexibility to collaborate in person on exciting projects while also having the space to work from home productively.

Wattpad’s vision is to entertain and connect the world through stories. A leading global webnovel platform, Wattpad has democratized storytelling for a new generation of diverse Gen Z writers and their fans. Wattpad is part of WEBTOON Entertainment’s IP & Creator Ecosystem, where approximately 155 million monthly active users discover incredible stories in multiple formats. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!

Wattpad is part of the WEBTOON Entertainment family of brands, home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad—the world’s leading webnovel platform—WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

Wattpad

We are seeking a high-performing Customer Support Agent to join our BPO operations team. In this fast-paced, high-volume environment, you will manage customer interactions via email, delivering timely, accurate, and empathetic support. The ideal candidate is a proven multitasker with strong Zendesk expertise who thrives under pressure and consistently meets or exceeds SLA targets.

What You’ll Do:

<ul>
	<li>Handle 50–80+ concurrent user interactions daily via email, maintaining quality and accuracy across all active queues.</li>
	<li>Triage, prioritize, and resolve incoming tickets in Zendesk, applying correct macros, tags, and SLA policies with precision.</li>
	<li>Switch rapidly and efficiently between multiple tasks without loss of context or quality.</li>
	<li>Escalate complex or high-priority issues to specialized teams using correct Zendesk workflow procedures.</li>
	<li>Maintain detailed, well-structured ticket notes and documentation within Zendesk to ensure seamless case handoffs.</li>
	<li>Monitor and manage personal ticket queue to ensure zero SLA breaches; proactively surface at-risk tickets to team leads.</li>
	<li>Collaborate in real time via internal tools (Slack, internal chat) while simultaneously handling live customer cases.</li>
	<li>Contribute to knowledge base articles and FAQs to reduce repeat ticket volume.</li>
	<li>Meet or exceed KPIs including CSAT, First Reply Time, Full Resolution Time, and tickets handled per hour.</li>
</ul>

Support Associate

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

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