We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Work with operations managers, team leads, staff to document existing work flow.</li>
	<li>Document tasks and responsibilities of team members.</li>
	<li>Work with the QA analytics team to maintain a list of reports that track team success metrics, KPIs, frequency of generation and dissemination.</li>
	<li>Work with Process QA managers to document optimized work flow.</li>
	<li>Document and update standard operating procedures (SOP).</li>
	<li>Determine the clearest and most logical way to present information for easy comprehension of process work flows.</li>
</ul>

Technical Writer

EarthTrack solves warehouse management for heavy equipment industries.

Our system accurately manages inventory, including assets, items, materials and spare parts, in all storage locations.

We use bespoke software, RFID tags, GPS and a mobile tablet to save costs, avoid downtime, improve logistics, and automate processes.

EarthTrack.io

As a Principal Engineer at EarthTrack, you will work closely with the CTO and Technical Lead to drive the productivity and effectiveness of the development team. A central responsibility of this role is to ensure that established development standards are consistently applied across all projects, while also enhancing those standards to meet evolving business and technical needs.

You will provide technical leadership in architecture and design, enforce best practices in areas such as code quality, testing, CI/CD, and documentation, and mentor engineers to elevate overall team performance. By maintaining and continuously improving these standards, you will help EarthTrack deliver secure, scalable, and reliable solutions with efficiency and excellence.

 

Key Responsibilities:

<ul>
	<li>Ensure adherence to development standards (code quality, testing, reviews, CI/CD, documentation) and continuously enhance them as the company scales.</li>
	<li>Work closely with the CTO and Technical Lead to align engineering practices with business objectives and boost team productivity.</li>
	<li>Provide hands-on technical leadership across the stack (ReactJS, React Native, Node.js/TypeScript, PostgreSQL/MySQL, MongoDB, Redis).</li>
	<li>Mentor and coach engineers to raise the technical bar and build a culture of excellence</li>
	<li>Conduct architectural and design reviews, ensuring systems are built for long-term scalability and maintainability</li>
	<li>Champion engineering discipline by removing roadblocks, improving processes, and introducing tools that accelerate delivery</li>
	<li>Collaborate cross-functionally with stakeholders to balance innovation, speed, and long-term sustainability</li>
</ul>

Principal Software Engineer

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards and have been certified ISO 27001:2022 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP, Azure)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

We are seeking a highly motivated and detail-oriented Bidding Specialist to join our growing team. The Bidding Specialist will be responsible for identifying, analyzing, and responding to Requests for Proposals (RFPs), Invitations for Bids (IFBs), and other procurement opportunities. This role requires a strong understanding of the software development lifecycle, excellent writing and communication skills, and the ability to manage multiple projects under tight deadlines. The ideal candidate will be adept at crafting compelling and compliant proposals that showcase our software solutions and secure new business for the company.

 

• Proactively identify and track relevant bidding opportunities from various sources (government portals, industry websites, tender notifications, etc.). 
• Conduct thorough analysis of RFPs, IFBs, and other solicitation documents to understand requirements, scope, evaluation criteria, and terms and conditions. 
• Collaborate with internal stakeholders, including sales, technical teams, product development, legal, and finance, to gather necessary information and develop comprehensive bid strategies. 
• Develop a clear understanding of our software products and services to effectively articulate their value proposition in bid responses. 
• Write clear, concise, and persuasive proposal content, including executive summaries, technical responses, management plans, and pricing justifications. 
• Ensure all bid submissions are compliant with client requirements, company standards, and legal regulations. 
• Manage the end-to-end bid process, including creating timelines, assigning tasks, tracking progress, and ensuring on-time submission. 
• Facilitate review meetings with internal teams to ensure accuracy, completeness, and quality of all bid materials. 
• Conduct post-submission analysis to identify areas for improvement and best practices for future bids. 
• Stay informed about industry trends, competitor activities, and procurement best practices. 
• Participate in pre-bid conferences and clarification sessions as needed.

Bidding Specialist Work From Home

We are a boutique software consultancy with offices in Singapore, the UK, and the Philippines.

We specialise in enterprise platforms that perform well, scale better and are easy to maintain. We use state-of-the-art mobile, web, and distributed/cloud computing technologies.

Our Clients include established companies and start-ups in the financial services, energy, telecoms and media sectors, in the US, Europe and Asia.

Robust delivery and Client satisfaction are only one side of the story - we aim to give our Software Consultants an environment where they can grow, be productive, and be happy.

We love to work as a Team but we want individual talent and aspirations to shine. We are currently 100% remote.

Gluon Consulting Pte. Ltd.

Join a cross-functional digital team working on a customer-facing utility management app.

The platform serves thousands of residential and commercial users, helping them manage billing, payments, and service requests efficiently. We're improving core features and expanding new services.

We are looking for a mid-career UI/UX Designer to help deliver a seamless, modern user experience.

Mobile & Web UX/UI Designer

Game8 Global Inc. is a newly established company, and hiring started in October 2020. The company aims to provide sufficient and trustworthy information to all game enthusiasts worldwide. We offer walkthroughs for various games as a service by disseminating helpful articles, both updated and newly developed games, on one of Japan's top game guides and walkthrough sites, Game8 Inc.

As Game8 Global Inc. is relatively new, we are still looking for avid gamers with content writing and/or video editing experience. We are highly interested in having unique, extremely motivated, and passionate individuals join the team. 

With a regularization rate of 85%, there's a high chance for promotion to higher positions depending on your work performance. 

If you have a fascination with games, are ecstatic about meeting people with a young and fresh vibe, eager to learn, and would like to be a part of our growing team, please send us your CV or apply here, and we'll be more than happy to welcome you!

Game8 Global Inc.

<ul>
	<li>Playing through games and writing reviews.</li>
	<li>Designs, publishes, and maintains numerous forms of technical documentation for internal and external use.</li>
	<li>Edits articles and images required for the articles</li>
	<li>Cover news and features related to games.</li>
	<li>Responsible for maintaining the current and breaking news in the video game industry and assisting with news coverage on our site.</li>
	<li>Data analysis and extensive research for new and popular games</li>
	<li>As systems are modified, the writer also updates documentation to consistently reflect new information.</li>
	<li>Most important to this task is constant communication with in-house engineers and programmers, as well as judicious research.</li>
</ul>

Game Review Writer

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

The VIP Digital Strategist is primarily responsible for handling VIP clients that purchase our services and website products. The successful candidate is expected to:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team. </li>
	<li>Ensure the project remains within scope. </li>
	<li>Report the progress of projects to clients on a regular basis. </li>
	<li>Try to keep the project timeline within the approved schedule. </li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

The VIP Digital Stragetist's responsibilities and metrics include: 

<ul>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Keep up to date with current design trends – primarily in web design, but also in other fields as well</li>
	<li>Manage the website projects in production. </li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution. </li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales. </li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations. </li>
	<li>Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO) per month, 24 completions in 4 consecutive months, and/or a total of 36 completions for 6 consecutive months.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to a cancellation.</li>
	<li>Is able to zero out non contacts every end of the week. </li>
	<li>Must undergo and pass Advanced IDX training.</li>
</ul>

Job Requirements: 

<ul>
	<li>Experience in project management or handling multiple clients at a given time Background in art and design is a must.</li>
	<li>Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.</li>
	<li>Background in customer support with at least 1 year experience servicing customers in the U.S. / North America. </li>
	<li>Background in handling internet-related products such as web hosting and web design.</li>
	<li>Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines. </li>
	<li>Highly adaptable and willing to learn in a fast-paced work environment.</li>
	<li>Goal-driven and detail-oriented. </li>
	<li>Positive attitude and willing to work with a team. </li>
	<li>Salesforce knowledge is a strong plus. </li>
	<li>Wordpress knowledge is a strong plus. </li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

This test unit measures the ability to listen, understand, and follow a set of spoken instructions and remember the important details for implementation

Hiring employees that can accurately follow steps and processes dictated verbally ensures two things--same output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Verbal)

VIP Digital Strategist

<h1>Before Clicking the apply button, kindly read the company's hiring process indicated below:</h1>

<ol>
	<li>Once you click the apply button, an auto message from our team will be sent to you indicating the hiring process and the link to assessment files which you need to submit in order for your application to proceed.</li>
	<li>Kindly ensure that the answered assessments are submitted within two (2) days after applying.</li>
	<li>HR will do initial review of the assessments including the details on your resume. Please ensure to check your Kalibrr messages daily for faster processing of application.</li>
	<li>HR will will communicate with you for the updates regarding your assessments.</li>
	<li>If you pass the initial assessment, HR will coordinate the available schedules and conduct an initial intervview.</li>
	<li>If you pass the initial interview, your assessments will be forwarded to Game8 Global Inc.'s client for further review.</li>
	<li>If you pass the second review, HR will schedule a final interview with you and the client.</li>
	<li>HR will communicate with you the results. If you passed the final interview, HR team will proceed with our onboarding process.</li>
</ol>

 

Job Description:

<ul>
	<li>The technical writer plays the game and writes a walkthrough guide.</li>
	<li>Edits articles and images required for the articles</li>
	<li>Designs, publishes, and maintains numerous forms of technical documentation for internal and external use.</li>
	<li>External documentation includes player instructions, troubleshooting tips, and open-source developer manuals.</li>
	<li>As systems are modified, the writer also updates documentation to consistently reflect new information.</li>
</ul>

Game Walkthrough Writer

At ReachOut Digital Intelligence (RDI), we don’t just fix IT problems—we protect businesses from the inside out. We’re a security-first, human-led, AI-augmented technology company that delivers clarity, not chaos.

Headquartered in the U.S. and expanding globally, our mission is simple: make IT feel easy, secure, and reliable—for everyone. We work with law firms, healthcare providers, manufacturers, and growing companies to stop recurring issues, scale confidently, and avoid costly disruptions.

We’re expanding our remote, global team of smart, dependable people who care about doing great work—and being treated like professionals. If you’re looking for a role where your voice matters, your ideas are heard, and your work directly impacts real businesses, ReachOut Digital Intelligence could be your next career move.

Here’s what you can expect with us:

- Stable, long-term roles with competitive pay
- Clear communication and real people—no scripts, no runaround
- Room to grow, learn, and do meaningful work that impacts real businesses
- Remote-first flexibility with the support of a collaborative team

We’re building a high-trust, high-impact team—if that speaks to you, we’d love to meet you.

ReachOut Digital Intelligence LLC

About This Opportunity

Join a fast-moving tech team building the infrastructure behind a modern SaaS platform for digital intelligence and cybersecurity analytics. This role is ideal for a senior engineer who thrives in high-trust environments, values clean automation, and brings a security-first mindset to every layer of infrastructure. You’ll help shape the systems that keep small and mid-sized businesses protected, connected, and performing at their best.

The Role 
This is not a learning seat. This is not a step-up role. We’re looking for someone who’s done this before—who walks in and knows how to fix, build, and automate the technical backbone of our clients’ environments without ramp-up.

If you’re the person others call when their scripts fail or their virtual machines crash, keep reading.

This role owns the behind-the-scenes infrastructure that makes our platform run. You’ll lead complex issue resolution, build repeatable automations, and make your work scalable by documenting it and turning it into scripts others can run.

What You'll Own

<ul>
	<li>Design, automate, and maintain hybrid infrastructure: Hyper-V, Azure AD, M365</li>
	<li>Restore cloud and on-prem environments using Acronis (including direct-to-Azure recovery)</li>
	<li>Write PowerShell scripts like you’re breathing—to automate everything from patching to provisioning</li>
	<li>Deploy those scripts using RMM tools like ConnectWise Automate or NinjaOne</li>
	<li>Solve Tier 3 escalations and prevent repeat issues by eliminating the root cause</li>
	<li>Create internal documentation and contribute to building ReachOut’s custom GPTs for support use</li>
	<li>Collaborate with our Technical Alignment Managers (TAMs), vCIOs, and Security Analysts</li>
</ul>

What Success Looks Like

<ul>
	<li>Your scripts replace tickets.</li>
	<li>Your documentation becomes part of our IP.</li>
	<li>Your work makes Level 1s and 2s faster, better, and more confident.</li>
	<li>Your automation gets deployed, reused, and shared.</li>
	<li>You don’t just fix the issue—you eliminate the issue.</li>
</ul>

Senior Automation & Infrastructure Engineer

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

The position is responsible for the server side of web applications logic and integrations. The person should be able to develop and maintain functional and stable web applications to meet the company’s needs.

Responsibilities

<ul>
	<li>Participate in the entire application lifecycle, focusing on coding and debugging</li>
	<li>Write clean code to develop functional web applications</li>
	<li>Troubleshoot and debug applications</li>
	<li>Perform tests to optimize performance</li>
	<li>Collaborate with Front-end developers to integrate user-facing elements with server side logic</li>
	<li>Gather and address technical and design requirements</li>
	<li>Follow emerging technologies</li>
	<li>Liaise with developers, designers, and system administrators to identify new features</li>
</ul>

Back End Developer

The position is responsible for the front and back end of web applications. The person should be able to develop and maintain functional and stable web applications to meet the user's needs as well as have experience in UI/UX development.

<ul>
	<li>Participate in the entire application lifecycle, focusing on coding and debugging</li>
	<li>Write clean code to develop functional web applications</li>
	<li>Troubleshoot and debug applications</li>
	<li>Perform tests to optimize performance</li>
	<li>Collaborate with Front-end developers to integrate user-facing elements with server side logic</li>
	<li>Gather and address technical and design requirements</li>
	<li>Follow emerging technologies</li>
	<li>Liaise with developers, designers, and system administrators to identify new features</li>
	 
	 
	 
</ul>

Full Stack Developer

Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

Cyberbacker allows you to work from home, free from traffic and spend more time with your family. No dress code required! Cyberbacker aims to provide premium and world-class services to its partners.

Responsibilities:

<ul>
	<li>Create quality measurements to track improvement in efficiency and accuracy</li>
	<li>Develop quality assurance standards and company processes</li>
	<li>Adhere to company quality and process standards</li>
	<li>Ensure Cyberbackers meet expectations and demand</li>
	<li>Create reports documenting errors and issues for fixing</li>
	<li>Ensure that all cashflow are tracked and counter-checked before payout</li>
	<li>Respond to inquiries during and after payout</li>
	<li>Help the team in addressing disputes</li>
	<li>Create a process that will possibly minimize or eliminate discrepancies</li>
</ul>

Requirements:

<ul>
	<li>Sharp attention to detail</li>
	<li>Strong analytical and problem-solving skills</li>
	<li>Meticulous and diligent attributes</li>
	<li>Great team player with the ability to work with minimal supervision</li>
	<li>Must have audit experience</li>
	<li>Knowledge on Bookkeeping and Accounting</li>
</ul>

Bookkeeper Backer


Sky Expo Consulting  is a forward-thinking digital marketing agency based in the U.S., specializing in crafting immersive event experiences that seamlessly blend traditional event planning with innovative digital strategies. Our mission is to help brands create memorable events that not only engage audiences but also drive measurable results.

Sky Expo Consulting Inc.

The Virtual Event Marketing Coordinator supports the end-to-end planning, promotion, and execution of virtual events. You will play a key role in managing digital marketing efforts, coordinating sponsor and speaker communications, supporting registration, and ensuring smooth project timelines.

This is a fully remote role, ideal for someone with strong organizational skills, a passion for events, and hands-on experience with marketing and communication tools.

Key Responsibilities

Marketing &amp; Content Execution

<ul>
	<li>Manage and update social media platforms (LinkedIn, Twitter/X, Facebook)</li>
	<li>Draft and schedule marketing emails, newsletters, and announcements via Mailchimp, Zoho, or similar tools</li>
	<li>Coordinate basic website content updates using a CMS (e.g., WordPress)</li>
	<li>Design simple visual assets via Canva (e.g., email banners, social media graphics)</li>
	<li>Maintain content and promotional calendars</li>
	<li>Schedule and track paid/unpaid digital ad campaigns</li>
</ul>

Sponsor &amp; Partner Coordination

<ul>
	<li>Research potential sponsors, media partners, and advisory board members</li>
	<li>Draft outreach messages and schedule meetings</li>
	<li>Track communications and maintain up-to-date CRM and spreadsheets</li>
	<li>Collect and organize sponsor materials (logos, contracts, bios, ads, etc.)</li>
	<li>Follow up on deliverables post-meetings</li>
</ul>

Speaker &amp; Session Management

<ul>
	<li>Research and track prospective speakers</li>
	<li>Support onboarding of confirmed speakers and gather presentation materials</li>
	<li>Keep the session agenda updated and version-controlled</li>
	<li>Coordinate with marketing to reflect speaker updates on all channels</li>
</ul>

Attendee Support &amp; Registration

<ul>
	<li>Set up and manage online registration forms</li>
	<li>Maintain attendee lists, send confirmations, and respond to inquiries</li>
	<li>Prepare name badge reports and related materials</li>
</ul>

Project Management &amp; Operations

<ul>
	<li>Maintain timelines, deliverables, and schedules</li>
	<li>Organize shared folders and documentation for the team</li>
	<li>Contribute to event growth ideas through market and competitor research</li>
</ul>

Virtual Event Marketing Coordinator

We are a boutique creative studio and production company of 15-20 people, based in West Hollywood in LA. We work with a highly curated collection of startups and high growth companies in the health & wellness, lifestyle and beauty space.

Our motto—rooted in kindness—is that creative work is best served when surrounded with the right people (and this includes our clients). We take an intimate and collaborative approach in everything we do.


Outset, Inc.

The essential functions include, but are not limited to the following:

<ul>
	<li>Manage a diverse number of teams from multiple disciplines (senior-level creative, strategy, account and production departments) and third parties/vendors for the flawless execution of projects.</li>
	<li>Develop project scopes + objectives, involving all relevant stakeholders while ensuring technical feasibility.</li>
	<li>Budget, schedule and manage projects from conception to completion: includes ongoing calendar and timeline management, maintaining budgets, assessing project needs and overall project progression.</li>
	<li>Measure project performance using appropriate systems, tools + techniques, communicate updates and report progress to senior leadership + clients</li>
	<li>Manage relationships with all stakeholders: act as central point of contact for internal teams (keeper of the process), clients and third party partners.</li>
	<li>Ensure resource availability + allocation, while removing roadblocks as they occur.</li>
</ul>

Senior Project Manager

Eskwelabs works to empower people and teams with the skills and confidence they need to thrive in the digital future. We are determined to create a future where work is meaningful and education is kind. 

We combine best practices in online cohort-based courses with an empathetic and enthusiastic pool of talented coaches in the Philippines to make what is otherwise a cutting-edge and luxury learning experience accessible and affordable around the world.


Eskwelabs

Mentoring:

<ul>
	<li>The Mentor agrees to render all mentoring hours and responsibilities for the specific program they are mentoring in.</li>
</ul>

Learning Experience Design (LXD) Support:

<ul>
	<li>The Mentor, when needed or applicable, agrees to double-checking of LX materials for quality assurance purposes.</li>
	<li>The Mentor agrees to complete all the forms needed by Eskwelabs Operations team for the improvement of the learning experience.</li>
</ul>

Judging Support:

<ul>
	<li>The Mentor will serve as judges for sprint or project presentations. (If needed, if applicable)</li>
</ul>

Learner Support:

<ul>
	<li>The Mentor agrees to complete all the forms needed by Eskwelabs Operations team for the fulfillment of learner insights, observations, red flags, observations.</li>
	<li>The Mentor agrees to complete all the requirements of Eskwelabs Operations team in the form of attending debriefings and other meetings stated by Eskwelabs Operations team.</li>
</ul>

Workflow Automation Mentor

Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

DrChrono is an all-in-one electronic health records (EHR) and practice management (PM) solution enabling the medical practice of the future. 

DrChrono

Join our team as a Healthcare Customer Service &amp; Support Associate, where you'll play a key role in supporting medical professionals and patients by providing timely, accurate, and compassionate service.

<ul>
	<li>Handle high-volume inbound phone calls, chats, and tickets from healthcare clients, ensuring inquiries are resolved efficiently and in alignment with company OKRs.</li>
	<li>Triage and prioritize cases based on urgency, severity, and impact—especially those involving patient care workflows and clinical data.</li>
	<li>Deliver basic technical and software support for healthcare users on the DrChrono web and iOS platforms, and Partner information.</li>
	<li>Act as both a support representative and product consultant for our healthcare clients, offering clear guidance and education on our clinical and practice management solutions.</li>
	<li>Proactively identify recurring healthcare-related issues and escalate unresolved or high-impact cases to ensure patient safety and client satisfaction.</li>
	<li>Use internal tools to track customer concerns and collaborate with Sales, Support, and Engineering for seamless case resolution.</li>
	<li>Represent the voice of healthcare professionals and patients relaying product feedback and service insights to internal teams.</li>
	<li>Collaborate with the Account Management team to maintain strong customer relationships and a full understanding of client accounts and workflows.</li>
	<li>Maintain a high level of empathy and customer care, especially when assisting clients dealing with sensitive patient information or time-critical healthcare tasks.</li>
	<li>Contribute to the knowledge base and help identify trends in medical practice support needs; suggest new content for help articles and training.</li>
	<li>Work to exceed team KPIs and personal performance goals, ensuring top-tier customer satisfaction in a healthcare setting.</li>
</ul>

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