Cast (Buri Technologies) is an e-learning startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Content Creation - Our company assists learning organizations in the creation and design of e-learning content. Once the organization turns over the technical material, we handle both instructional design and the actual production of the e-learning content. We work with the technical expert to create a high quality online course.

Cast LMS - We provide a personalized learning management system that helps companies make easy to use asynchronous e-learning delivery possible on iOS, Android, and Web

Learn more about Cast here: https://castlms.com/


Cast LMS (Buri Technologies Inc.)

Cast LMS (Buri Technologies, Inc.) is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Our team is one of the few development houses in the country that have won educational technology awards abroad. We are looking for individuals who seek challenge and aspire to change the Philippine e-learning landscape by helping organizations build their training materials for the future.

We are a completely remote company but we have an office in Quezon City.

Purpose:

<ul>
	<li>To help the company fulfill its animation and content production requirements.</li>
</ul>

Areas of Responsibility:

1. Create:

Produce motion graphics videos and digital assets needed to fulfill the e-learning content creation requirements of the company:

<ul>
	<li>Storyboards</li>
	<li>Vector assets ready for animation</li>
	<li>Animated videos</li>
</ul>

2. Develop:

Brainstorm art styles and animation pegs for the company’s various e-learning projects. Take part in the art direction and quality assurance of the team’s creative output.

3. Learn:

Work alongside a team of experienced artists and animators. Expand your skillset and become more familiar with the animation production pipeline, from storyboard to video.

Adobe Illustrator

adobe after effects

Animator for eLearning | 2D Motion Graphics | Work From Home

Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently.

Expedock

Key Responsibilities

<ul>
	<li>Quoting against network inquiries: Prepare, send out, and gather feedback against inquiries arriving from our network partners.
	<ul>
		<li>Basis of quotation: mainly CW and specially designated excel files, both LCL and FCL, mainly DAP destination quotations that could be set up from readily available ratelists, and communicated in written form in English.</li>
	</ul>
	</li>
	<li>Rate Card Creation: Build comprehensive rate cards in Excel based on specific client requests, focusing on various origin and destination port pairs.</li>
	<li>Margin Application: Accurately apply designated profit margins and pricing instructions provided by the Rate Card Manager to base rates.</li>
	<li>System Administration: Enter, update, and manage rate card data within the CargoWise TMS (Transportation Management System) and designated excel sheet</li>
	<li>Customer Communication: Serve as the primary point of contact for clients regarding rate card inquiries. Answer questions related to freight validity, shipping line details, and port-to-port routing. This is to be negotiated internally still, communication especially with Hungarial local clients might face language barriers.</li>
	<li>Internal Coordination: Collaborate seamlessly with the internal Sales and Operations teams.</li>
	<li>Quote Modification: Process client feedback (e.g., requests for rate reductions or route modifications), coordinate internally for approval, and update rate cards accordingly. See same as with customer communication.</li>
	<li>Operational Handover: Once a rate card receives a "green light" from the client, accurately transition the order to the Operational team for shipment execution.</li>
</ul>

Sales Support Specialist for Airfreight and Seafreight

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be the development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products are essential.

Job Responsibilities:

Design and build applications for the iOS platform

Ensure the performance, quality, and responsiveness of applications

Collaborate with a team to define, design, and ship new features

Identify and correct bottlenecks and fix bugs

Help maintain code quality, organization, and automatization

Integration of user-facing elements developed by front-end developers with server-side logic

Writing reusable, testable, and efficient code

Design and implementation of low-latency, high-availability, and performant applications

Able to attend all Team Meetings and facilitate if necessary

iOS Developer

Cast LMS (Buri Technologies, Inc.) is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Our team is one of the few development houses in the country that have won educational technology awards abroad. We are looking for individuals who seek challenge and aspire to change the Philippine e-learning landscape by helping organizations build their training materials for the future.

We are a completely remote company but we have an office in Quezon City.

Purpose:

<ul>
	<li>To help the company fulfill its animation and content production requirements.</li>
</ul>

Areas of Responsibility:

1. Create:

Produce graphic design output and various vector / illustrated assets needed to fulfill the e-learning content creation requirements of the company:

<ul>
	<li>Storyboards</li>
	<li>Vector assets for animated videos</li>
	<li>e-Books and Infographics for online courses</li>
	<li>Other graphic design tasks</li>
</ul>

2. Develop:

<ul>
	<li>Brainstorm art styles and animation pegs for the company’s various e-learning courses. Take part in the art direction and quality assurance of the team’s creative output.</li>
</ul>

3. Learn:

<ul>
	<li>Work alongside a team of experienced artists and animators. Expand your skillset and become more familiar with the animation production pipeline, from storyboard to video.</li>
</ul>

Adobe Photoshop

Graphic Design

Adobe InDesign

Graphic Artist | Work from Home

We’re a full-service agency that specialises in marketing that’s backed by data science. What separates us from other companies is our continuous process of measurement, analysis, and tuning that makes sure our clients' brands not only look awesome, but that the campaigns we do live up to their expectations.

We’re anything but a set-it-and-forget-it agency. From consultation to concept to campaign, our main objective is to make our clients happy and accelerate their online success.

Spiralytics, Inc

We are looking for a Technical Writer to create SEO-optimized blog articles for Philippine-based consumer and business audiences. The role involves conducting keyword and topic research, writing clear and engaging technical content, and ensuring all articles follow client guidelines and SEO best practices.

The Technical Writer will be responsible for proofreading, revising content based on feedback, adding official sources and internal links, and submitting high-quality, original content within deadlines. The Technical Writer should have strong research and writing skills, attention to detail, and the ability to simplify complex technical topics. The expected output is approximately 10 blogs per month.

Key Responsibilities

<ul>
	<li>Primary + secondary keywords for each blog will be shared ahead of time, for which thorough topic research is to be done based on the target locale and demographic. (In this case, PHaudiences – both consumers and businesses)</li>
	<li>Create SEO-optimized blog articles and adhere to the client’s content guidelines. The unit required will be shared.</li>
	<li>To make changes/edits to both outline and content as required. Thoroughly proofread the article before handing it over.</li>
	<li>To add official sources and a screenshot of sources with date + time, URL (full page screenshot) within the draft.</li>
	<li>To add internal links as appropriate.</li>
	<li>No AI content to be copy pasted and shared as the draft.</li>
	<li>To strictly adhere to deadlines. Current output is 10 blogs per month.</li>
</ul>

Workflow process:

<ul>
	<li>Client will provide a brief with a fixed deadline (approx. 1 to 2 weeks from the date brief is provided). Within the brief, there will be keywords, intent, outline, unit (word count) and so on.</li>
	<li>The writer will get back with the 1st draft before the deadline.</li>
	<li>Client will go through the revision and provide feedback. Agency writer will make revisions based on feedback given, if any.</li>
	<li>Content is considered completed after the final revision</li>
</ul>

Working Condition:

<ul>
	<li>Work Arrangement: Freelance / Project-Based</li>
	<li>Setup: Remote</li>
</ul>

Technical Writer

We’re a technology start-up/ spin-off from National University of Singapore. We are in a fast-growing industry (Education Technology) and at a scaling-up stage in 2020/ 21. We are a dynamic group of educators and technologists who hold the strong belief that the paradigm shift in education is happening right now, and digital technology – being the catalyst of this change – will completely transform how people learn and interact with each other. 

KooBits platform makes learning more effective through real-time teacher-parent-child engagement. KooBits platform uses its personalization technology and gamification to support students to learn on their own and at the same time use A.I. and big data to generate learning insights and make them visible to parents and teachers. KooBits also develops engaging and interactive learning content through its proprietary backend content production technology and processes. KooBits Math is the first subject released on the KooBits platform. This product is currently widely adopted in Singapore and the region, making it one of the top maths learning platforms in the industry. We invite you to join in the wave and be one of the change makers! 

KooBits Learning Pte Ltd

KooBits is an education technology platform that makes learning more effective through real-time engagement between teachers, parents, and students. Our platform uses personalization, gamification, AI, and data analytics to generate actionable learning insights.

The Role

We’re looking for a driven, curious, and down-to-earth Sales Account Manager to support our growing presence in the Philippines school market.

This role is ideal for an aspiring sales professional who wants to build a long-term career in sales while doing work that truly matters. You’ll be working closely with schools, educators, and internal teams to help schools successfully adopt KooBits and improve student learning outcomes.

We value individuals who are dynamic, who listen well, communicate clearly, and build trust over time. The role may involve local and regional travel, so you should be comfortable engaging with schools across different locations.

What You’ll Be Doing

<ul>
	<li>Build and manage strong relationships with a portfolio of school accounts in the Philippines.</li>
	<li>Understand school needs and recommend solutions that create real educational impact.</li>
	<li>Present KooBits’ products clearly and confidently via meetings, calls, and email.</li>
	<li>Respond promptly to enquiries, trial requests, and sales leads from schools.</li>
	<li>Guide schools through trials, onboarding, and long-term adoption.</li>
	<li>Work closely with teammates to deliver product training and ongoing support.</li>
	<li>Identify opportunities to grow existing accounts and generate new school leads.</li>
	<li>Gather feedback from educators and schools to help improve products and sales strategies.</li>
	<li>Stay updated on education and EdTech trends in the Philippines.</li>
	<li>Represent KooBits at education events and community engagements.</li>
</ul>

Who We’re Looking For

We care more about mindset, motivation, and potential than years of experience. You may be a great fit if you:

Are excited to start or grow a career in sales.

Care deeply about education and making a positive impact on students’ lives.

Are interested in how technology can improve teaching and learning.

Enjoy building relationships and working with people.

Are organized, proactive, and able to manage multiple accounts.

Communicate clearly and professionally.

Currently staying in Manila and is open to travel as part of the role.

Sales Account Manager for Philippines & Regional Schools

Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

Who are we?
Entrepreneurs and doers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unlock the full potential of stories for everyone.

What does that mean?
We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (and tea drinkers too), curious by nature, and culturally diverse.

What are we obsessed with?
Our users. Solving complex problems and maximizing flow. Continuous learning. Building the next great storytelling product. Discovering the greatest stories ever told. Dogs (and cats), coffee, and good snacks.

How do we work?
Autonomously, collaboratively, and respectfully. We balance work, family, and play while having a great time doing meaningful work.

Work setup
Unlock the best of both worlds with a role that keeps you connected. We’re looking for passionate individuals in the Greater Toronto Area to join our team and work from our vibrant downtown Toronto office. Wattpad follows a hybrid work model where employees enjoy the flexibility to collaborate in person on exciting projects while also having the space to work from home productively.

Wattpad’s vision is to entertain and connect the world through stories. A leading global webnovel platform, Wattpad has democratized storytelling for a new generation of diverse Gen Z writers and their fans. Wattpad is part of WEBTOON Entertainment’s IP & Creator Ecosystem, where approximately 155 million monthly active users discover incredible stories in multiple formats. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!

Wattpad is part of the WEBTOON Entertainment family of brands, home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad—the world’s leading webnovel platform—WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

Wattpad

We are seeking a high-performing Customer Support Agent to join our BPO operations team. In this fast-paced, high-volume environment, you will manage customer interactions via email, delivering timely, accurate, and empathetic support. The ideal candidate is a proven multitasker with strong Zendesk expertise who thrives under pressure and consistently meets or exceeds SLA targets.

What You’ll Do:

<ul>
	<li>Handle 50–80+ concurrent user interactions daily via email, maintaining quality and accuracy across all active queues.</li>
	<li>Triage, prioritize, and resolve incoming tickets in Zendesk, applying correct macros, tags, and SLA policies with precision.</li>
	<li>Switch rapidly and efficiently between multiple tasks without loss of context or quality.</li>
	<li>Escalate complex or high-priority issues to specialized teams using correct Zendesk workflow procedures.</li>
	<li>Maintain detailed, well-structured ticket notes and documentation within Zendesk to ensure seamless case handoffs.</li>
	<li>Monitor and manage personal ticket queue to ensure zero SLA breaches; proactively surface at-risk tickets to team leads.</li>
	<li>Collaborate in real time via internal tools (Slack, internal chat) while simultaneously handling live customer cases.</li>
	<li>Contribute to knowledge base articles and FAQs to reduce repeat ticket volume.</li>
	<li>Meet or exceed KPIs including CSAT, First Reply Time, Full Resolution Time, and tickets handled per hour.</li>
</ul>

Support Associate

Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

Role: Transaction Backer

Ensure smooth and timely real estate transactions. This role is crucial for keeping everything organized from contract to closing.

Responsibilities:

<ul>
	<li>Oversee all aspects of buyer and seller transactions from executed purchase agreement to closing.</li>
	<li>Coordinate title/escrow, mortgage loan, and appraisal processes.</li>
	<li>Coordinate inspections, regularly update and maintain communication with clients, agents, title officer, lender, etc.</li>
	<li>Submit all necessary documentation to office broker for file compliance.</li>
	<li>Coordinate moving/possession schedules.</li>
	<li>Schedule, coordinate, and attend the closing process.</li>
	<li>Enter all client information into the client database.</li>
</ul>

Qualifications:

<ul>
	<li>At least 6 months of experience in Real Estate Transaction Coordination.</li>
	<li>Excellent written and verbal English communication skills.</li>
	<li>Highly detail-oriented</li>
	<li>Strong organizational and time management skills</li>
	<li>Strong coordination and scheduling skills.</li>
	<li>Proactive problem-solving skills and ability to work independently.</li>
</ul>

Technical Requirements:

<ul>
	<li>Intel Core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required</li>
	<li>Windows 10 or MAC OS is acceptable</li>
	<li>RAM: At least 8GB RAM with 60GB free hard disk space available</li>
	<li>Headset with a noise-canceling feature</li>
	<li>High Definition Webcam</li>
	<li>Stable internet connection of at least 10 MBPS</li>
	<li>Secondary equipment</li>
</ul>

Documentation Needed: (To set your expectations, many clients are ready to hire immediately, even the same day. Both are required to allow us to match you with opportunities faster and avoid delays after your interview)

<ul>
	<li>Philippine National Police (PNP) Clearance</li>
	<li>National Bureau of Investigation (NBI) Clearance</li>
</ul>

NOTE: To increase your chances of being shortlisted, please make sure to attach your updated resume.

We look forward to reviewing your application!

Transaction Backer

Role: ISA

Responsibilities:

<ul>
	<li>Call and engage leads to schedule appointments with clients</li>
	<li>Conduct follow-ups and nurture prospects until appointments are set</li>
	<li>Handle inbound calls, texts, and emails from potential clients</li>
	<li>Follow scripts to deliver value and handle objections effectively</li>
	<li>Update CRM with accurate and timely client interaction details</li>
	<li>Coordinate and manage appointment calendars</li>
</ul>

Qualifications:

<ul>
	<li>Persuasive communicator who thrives on building connections</li>
	<li>Excellent English communication skills (verbal and written)</li>
	<li>Confident in phone calls and comfortable using call scripts</li>
	<li>Strong customer service mindset with active listening skills</li>
	<li>Persuasive, resilient, and goal-driven personality</li>
	<li>Organized and able to manage multiple follow-ups and schedules</li>
	<li>Experience in appointment setting, sales, or customer support</li>
</ul>

Technical Requirements:

<ul>
	<li>Intel Core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required</li>
	<li>Windows 10 or MAC OS is acceptable</li>
	<li>RAM: At least 8GB RAM with 60GB free hard disk space available</li>
	<li>Headset with a noise-canceling feature</li>
	<li>High Definition Webcam</li>
	<li>Stable internet connection of at least 10 MBPS</li>
	<li>Secondary equipment</li>
</ul>

Documentation Needed: (To set your expectations, many clients are ready to hire immediately, even on the same day. Both are required to allow us to match you with opportunities faster and avoid delays after your interview)

<ul>
	<li>Philippine National Police (PNP) Clearance</li>
	<li>National Bureau of Investigation (NBI) Clearance</li>
</ul>

NOTE: To increase your chances of being shortlisted, please make sure to attach your updated resume.

We look forward to reviewing your application!

Appointment Setter

Job Role: Cyberbacker

Our flagship role is ideal for detail-oriented professionals who excel in organization, communication, and administrative tasks. Be the backbone of productivity for top business leaders.

Responsibilities:

<ul>
	<li>Transcription: Listen to live or recorded calls and take notes of key points discussed.</li>
	<li>Call Preparation: Prepare daily call list, meeting agendas, and materials as needed, ensuring participants have the necessary information.</li>
	<li>Schedule Coordination: Efficiently schedule meetings with clients and team members, coordinating times that accommodate all parties and managing any necessary adjustments or cancellations.</li>
	<li>Manage Reports: Prepare reports on key metrics and performance indicators within specified deadlines.</li>
	<li>Virtual File Management: Update and maintain virtual files to ensure information is organized and easily accessible.</li>
	<li>Administrative Tasks: Oversee administrative tasks, including but not limited to managing email correspondence and calendar appointments and ensuring all administrative activities are executed efficiently.</li>
</ul>

Requirements:

<ul>
	<li>Ability to work independently and solve problems proactively.</li>
	<li>A team player mindset, with a positive attitude and strong work ethic.</li>
	<li>Strong organizational and time management skills.</li>
	<li>Knowledge of digital tools and software such as Google Workspace and Zoom.</li>
</ul>

Technical Requirements:

<ul>
	<li>Intel Core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required</li>
	<li>Windows 10 or MAC OS is acceptable</li>
	<li>RAM: At least 8GB RAM with 60GB free hard disk space available</li>
	<li>Headset with a noise-canceling feature</li>
	<li>High Definition Webcam</li>
	<li>Stable internet connection of at least 10 MBPS</li>
	<li>Secondary equipment</li>
</ul>

Documentation Needed: (To set your expectations, many clients are ready to hire immediately, even on the same day. Both are required to allow us to match you with opportunities faster and avoid delays after your interview)

<ul>
	<li>Philippine National Police (PNP) Clearance</li>
	<li>National Bureau of Investigation (NBI) Clearance</li>
</ul>

NOTE: To increase your chances of being shortlisted, please make sure to attach your updated resume.

We look forward to reviewing your application!

General Admin Assistant

Role: Growthbacker (Sales)

Key Responsibilities:

<ul>
	<li>Outbound Calling &amp; Appointment Setting</li>
	<li>Make high-volume outbound calls daily to prospects using company-provided scripts and outreach sequences.</li>
	<li>Qualify leads, build rapport, and book appointments with business owner.</li>
	<li>Sales Execution &amp; Closing</li>
	<li>Conduct high-quality Business Evaluation Meetings with pre-qualified leads to assess client needs, pain points,</li>
	<li>and goals to deliver compelling, consultative presentations aligned with company solutions and client objectives.</li>
</ul>

Qualifications

<ul>
	<li>You’re a Great Talker: You can speak clearly, listen well, and build trust quickly over the phone.</li>
	<li>You Have “Grit”: You don’t mind hearing “no” because you know it brings you one step closer to a “yes.”</li>
	<li>You’re a Quick Learner: You can follow a script but also think on your feet when a client asks a tough question.</li>
	<li>You’re Goal-Oriented: You love hitting targets and are driven by seeing your name at the top of the leaderboard.</li>
</ul>

Non-negotiables

<ul>
	<li>At least 1 year of BPO sales calling experience or any role involving communication with English-speaking clients</li>
</ul>

Technical Requirements:

<ul>
	<li>Intel Core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required</li>
	<li>Windows 10 or MAC OS is acceptable</li>
	<li>RAM: At least 8GB RAM with 60GB free hard disk space available</li>
	<li>Headset with a noise-canceling feature</li>
	<li>High Definition Webcam</li>
	<li>Stable internet connection of at least 10 MBPS</li>
	<li>Secondary equipment</li>
</ul>

Documentation Needed: (To set your expectations, many clients are ready to hire immediately, even on the same day. Both are required to allow us to match you with opportunities faster and avoid delays after your interview)

<ul>
	<li>Philippine National Police (PNP) Clearance</li>
	<li>National Bureau of Investigation (NBI) Clearance</li>
</ul>

NOTE: To increase your chances of being shortlisted, please make sure to attach your updated resume.

We look forward to reviewing your application!

Sales Specialist

omnie is an operations and support partner that helps businesses run more efficiently through specialized service divisions. Through omnieCSR and omnieAccounting, we provide organizations with the customer support and financial infrastructure needed to grow with confidence.

At omnieCSR, we deliver outsourced customer support powered by a blend of AI technology and highly trained human agents. Our teams handle voice, SMS, email, live chat, social media, and messaging platforms, helping companies resolve issues quickly while creating positive experiences for their customers.

Through omnieAccounting, we provide reliable accounting and financial support that helps businesses stay organized, compliant, and informed. Our services give companies clearer visibility into their financial performance so they can make smarter operational and growth decisions.

By combining customer experience operations with financial support, omnie allows companies across a wide range of industries to streamline essential business functions while focusing on what matters most: building great products, serving their customers, and growing their business.

omnie

Description

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.

Responsibilities:

<ul>
	<li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li>
	<li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li>
	<li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li>
	<li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li>
	<li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li>
	<li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li>
	<li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li>
	<li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li>
	<li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li>
	<li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li>
</ul>

Requirements:

<ul>
	<li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li>
	<li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li>
	<li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li>
	<li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li>
	<li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li>
	<li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li>
	<li>Proficiency in using CRM systems and other customer service tools.</li>
	<li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li>
	<li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li>
	<li>Experience in process improvement and the ability to identify areas for operational efficiency.</li>
</ul>

Education and Experience:

<ul>
	<li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li>
</ul>

How to Apply:

<ul>
	<li>Please attach a resume when submitting your applicattion.</li>
	<li>Note that we will not review submissions without a resume.</li>
</ul>

Customer Service Representative

1. Company Overview
Nova Virtual Solutions and Nova Tech is a modern virtual assistant company that blends human expertise with in-house web development. We provide high-quality administrative, creative, and operational support to businesses and professionals worldwide. Our built-in technology assistant, that uses cutting edge technology to shape the user interfaces and experiences of our software products.  This includes Nova Care’s EVV system and various web and mobile applications developed by Nova and it's affiliated organizations gives enhanced productivity by automating routine tasks, improving workflow efficiency, and ensuring fast, accurate support to our clients.

2. Mission Statement

Our mission is to empower individuals and businesses by delivering reliable, efficient, and tech-enhanced virtual assistance that simplifies operations and supports growth.

3. Vision Statement

We aim to become a global leader in hybrid virtual support, where human intelligence and advanced automation work together to create seamless productivity experiences.

4. Services Offered

Administrative Support: Email management, scheduling, data entry, document preparation.
Customer Support: Responding to inquiries, ticket management, customer follow-up.
Business Operations: Project coordination, CRM upkeep, reporting.
Social Media Assistance: Basic content scheduling, marketing campaigns, engagement tracking and research.
AI-Enhanced Automation: Chat assistance, automated reminders, workflow optimization powered by application affiliated to Nova Tech.

5. Our Technology Assistant: NovaTech AI

NovaTech AI is an integrated virtual technology assistant designed to streamline tasks, automate repetitive processes, and deliver quick insights. It works alongside our human assistants to:
Automate scheduling and reminders
Provide real-time research and information
Generate reports and summaries
Increase accuracy and reduce turnaround time
Support clients 24/7

6. Target Clients

Our services are tailored for:

Clients who with to optimize their productivity by using Virtual Assistant's services such as:

Awareness of the specific protocols and policies, with healthcare experience
Provide clear directions for the policies and procedures to the clients, by providing a tailored contact number for each entity.
Email responses and coordination, minutes of the meeting and daily activity reminders.
Tracking and reminders for any deadlines and nearing due tasks.
Knowledge about marketing and platforms niche (Indeed, Meta, LinkedIn, Instagram) 
Tech skills to keep track of time and compliances, providing assistance in filling out forms, etc.
HIPAA compliant Virtual Assistants


Nova Virtual Solutions

Key Responsibilities

▪ Billing — Preparing and issuing invoices accurately and on schedule based on hours worked or contracted scope.

– Tracking VA timesheets/hours and reconciling them against client agreements.

– Following up on outstanding payments and resolving billing questions or disputes.

– Maintaining clean billing records and reporting on receivables.

▪ Client Contracts — Drafting, sending, and managing client service agreements and renewals.

– Handling scope changes, rate updates, and contract amendments.

– Maintaining an organized, current contract repository and tracking key dates.

▪ Client Calls — Hosting introductory/discovery calls to understand client needs and requirements.

– Running regular check-ins to confirm satisfaction and surface issues early.

– Acting as the escalation point for client concerns and coordinating resolution internally.

▪ Client &amp; VA Onboarding — Onboarding new clients — welcome, expectation-setting, tools/access setup, and documentation.

– Onboarding newly placed VAs to the client — introductions, scope, schedule, and ways of working.

– Ensuring both sides have what they need for a strong start and a clear point of contact.

– Coordinating with the HR &amp; Recruitment Specialist on requirements and placements.

Client Coordination Specialist

At 11LUX, we are driven by a shared belief that creativity, talent, and innovation should never be limited. Our vision is to empower people and brands to push boundaries, create meaningful solutions, and thrive in both work and life. Guided by a mission to deliver lasting impact, we combine innovation, adaptability, and true collaboration to turn every project into something greater than it began.
Our core values shape everything we do—from embracing growth and bold thinking to fostering ownership, partnership, and well-being. These principles define not just what we stand for, but how we show up every day.

We operate with a results-first mindset, where flexibility and trust enable our team to work from anywhere while delivering exceptional outcomes. This culture of accountability, speed, and continuous improvement allows us to stay agile and create real impact for the brands and communities we serve.

Careers at 11LUX are built for those who want more than just a job. We offer an environment where you can grow without limits, think creatively, and collaborate with a global team—all while maintaining the freedom to work in a way that suits your life. Our culture is designed for individuals who pursue excellence, take ownership, and continuously evolve.

At 11LUX, you don’t just work—you create, grow, and make an impact.

11Lux, Inc

We're hiring a Social Media Content Strategist to lead the creative vision, ideation, and strategic direction behind our short-form content engine across Instagram Reels, TikTok, and YouTube Shorts. This is the senior creative role on the social team. You are the person who has the ideas - who watches a long-form episode and immediately knows which fifteen seconds will stop a scroll, who sees a cultural moment and already has three concepts ready before anyone asks. 
 
You will be working directly with a creator who has over 4 million followers across platforms, with Instagram as the primary channel. Our content operation is structured like a studio with batch production, performance metrics, and AI-native systems. You own the creative engine - the ideas, the concepts, the narrative direction, and the quality standard. You manage the Content Producer who handles daily execution, publishing, and platform operations. Together you run a system that produces high-volume, high-quality content every day. 
 
This is a full-time remote position. We are looking for a senior creative operator who generates ideas naturally, understands modern platform dynamics at a deep level, actively integrates AI into workflows, and holds every piece of content to an elite standard. A genuine interest in health, beauty, and strong visual aesthetics is essential - this is the world we operate in, and you need to live and breathe it. 
 
Responsibilities

<ul>
	<li>Generate and develop original content ideas, concepts, and creative angles on a continuous basis. You are the primary source of what we make and why.</li>
	<li>Identify high-retention moments within long-form content and develop them into short-form concepts with clear hooks, narrative arcs, and platform-specific angles.</li>
	<li>Develop creative briefs and direction for each content cycle, giving the Content Producer and editors clear guidance on what to build and how it should feel.</li>
	<li>Lead trend research and cultural awareness across TikTok, Instagram Reels, and YouTube Shorts, spotting opportunities early and translating them into on-brand concepts.</li>
	<li>Translate brand strategy into high-performing content concepts, story structures, and creative playbooks that guide all short-form output.</li>
	<li>Define and evolve the brand's visual and tonal identity across platforms, maintaining a cohesive and premium creative standard.</li>
	<li>Direct and approve content through production and post-production, ensuring quality, creative alignment, and platform-ready formatting before anything publishes.</li>
	<li>Manage the Content Producer by setting priorities, providing creative direction, reviewing output, and ensuring disciplined execution of the publishing calendar.</li>
	<li>Analyze performance data at a strategic level, identifying what is working, why it is working, and how to double down or pivot.</li>
	<li>Build and optimize repeatable creative systems, including AI-driven workflows that streamline ideation, editing, and production.</li>
	<li>Partner with the production team to ensure social-first thinking is embedded in long-form content capture and planning.</li>
</ul>

Social Media Content Strategist

We are seeking a motivated Android Developer with a backend mindset to design, build, and maintain Jetpack Compose-driven applications backed by Node.js services. The ideal candidate is comfortable owning features end-to-end — from crafting declarative interfaces to building and consuming the APIs that power them. You'll work closely with designers, product managers, and senior engineers to deliver polished, full-stack mobile experiences. 
Key Responsibilities 
Jetpack Compose Development &amp; Feature Delivery 
 • Build and maintain Android applications using Jetpack Compose as the primary UI framework. 
 • Create reusable, composable UI components following MVVM architecture. 
 • Leverage Kotlin Coroutines and Flow for reactive data flows and concurrency. 
 • Implement navigation, state management, animations, and gesture handling using Compose idioms. 
 • Translate Figma designs into pixel-accurate, responsive Compose layouts across device sizes and form factors. 
Node.js Backend Development 
 • Develop and maintain RESTful APIs using Node.js with Express or Fastify. 
 • Design database schemas and perform CRUD operations with PostgreSQL or MySQL. 
 • Implement authentication flows, middleware, and input validation on the server side. 
 • Write clean, documented API endpoints that the Android layer consumes directly. 
 • Support deployment and environment management using Docker, PM2, or cloud platforms. 
Integration &amp; Code Quality 
 • Connect Compose UI to backend services using Retrofit, OkHttp, or Ktor Client. 
 • Handle JSON serialization and deserialization with Kotlin Serialization or Gson. 
 • Participate in code reviews, giving and receiving constructive feedback across both codebases. 
 • Use Git for version control and follow consistent branching strategies. 
Performance, Debugging &amp; Monitoring 
 • Profile and optimize Compose rendering performance using Android Studio Profiler. 
 • Monitor and triage crashes using Firebase Crashlytics. 
 • Log, monitor, and debug Node.js services using tools like Morgan or Datadog. 
 • Ensure smooth performance across supported Android versions and device types. 
Continuous Learning &amp; Growth 
 • Stay current with Jetpack library updates, new Android APIs, and Google I/O announcements. 
 • Follow Node.js ecosystem developments including framework updates and security patches. 
 • Share knowledge with the team through demos, documentation, or internal tech talks. 
 • Explore emerging patterns such as Glance for widgets, Material 3, and server-driven UI.

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