MileApp

Convert inbound leads into paying customers by understanding their unique challenges in field operations and demonstrating how our solution effectively addresses them. Build and maintain a robust pipeline of target accounts, focusing on specific use cases and market segments. Design and implement impactful outbound sales strategies to drive customer acquisition. Foster strong, long-term relationships with key accounts to ensure sustained satisfaction and loyalty. Develop and execute initiatives to minimize churn and enhance customer retention. Proactively identify potential churn risks and re-engage users through targeted communication and personalized outreach.

Understand business requirements and translate them into technical solutions Design and maintain system architecture and documentation Develop and manage RESTful APIs, Services, and third-party integrations Design and manage databases effectively Write and maintain unit tests to ensure code quality and reliability Perform code reviews to maintain standards and improve team collaboration Troubleshoot, debug, and optimize system performance Collaborate with cross-functional teams to ensure smooth development and delivery Contribute to CI/CD processes and deployment planning Stay updated with backend development best practices and emerging technologies Share knowledge and support team learning through regular sessions

Serving as the first point of contact for customers seeking IT technical or functional assistance over the phone or email and determining the best solution based on the issue and details provided by customers Monitor service management tools/ticketing system and administration, and proactively manage the day-to-day issues Track the progress of resolution and provide regular updates for follow-up actions and incident status Determine the actions required to resolve operational/product problems, escalating as required to minimize the impact on individual users and the organization Work with internal teams to ensure issues are actioned and communicated in a timely manner, including service outages/escalated issues and opportunities

A. Client Understanding & Market Insight Conduct interviews with clients and churned users to extract valuable business insights. Document client use cases and business processes related to MileApp's implementation. Maintain an updated Ideal Customer Profile (ICP) and identify new trends or verticals. B. CRM Management Maintain CRM accuracy and data integrity (e.g., lead status, ICP tagging, funnel progression). Ensure sales feedback loops are documented and regularly reviewed. C. Churn Analysis Conduct structured interviews with churned customers. Analyze and summarize reasons for churn to support improvements in product, sales, and marketing. D. Content Development Create business case studies and whitepapers highlighting successful MileApp implementations. Collaborate with internal stakeholders to create content aligned with the sales funnel (nurturing stage, decision stage, etc.). E. Website & Collateral Management Manage website and landing page content related to product features, industries, and use cases. Work with product and design teams to ensure all feature updates are reflected in our messaging.

What You’ll Be Doing: Act as the liaison between clients and the internal engineering & data teams. Gather and document client requirements accurately. Manage data import/export processes with high accuracy and efficiency. Code and implement solutions using PHP Utilize Excel and other software for data transformation, reporting, and validation. Support clients post-implementation, troubleshooting any issues. How Your Success is Measured: Client Satisfaction Score (CSAT): Measured through client feedback surveys (Target: 85%+). Data Accuracy Rate: Percentage of correct imports/exports without errors (Target: 90%+). Number of Support Issues Resolved: Response time and resolution effectiveness (Target: 95% resolved within SLA).

What You’ll Be Doing: Infrastructure & Application Security: Mitigate security risks, enforce least privilege access, and secure containerized environments. Security Automation: Implement security policies in CI/CD pipelines and integrate testing tools like SAST and DAST. Identity & Access Management: Manage IAM, implement MFA, and monitor user activity. CI/CD Pipeline Security: Secure software supply chains and scan dependencies for vulnerabilities. Data Security & Logging: Configure log analysis and SIEM tools, enforce data retention policies. Vulnerability Management & Incident Response: Conduct vulnerability assessments, manage incident responses, and disaster recovery. Compliance & Audits: Align with frameworks like ISO 27001, GDPR, and PCI-DSS, and prepare for audits. Documentation & Policy Management: Maintain security policies, conduct audits, and implement training programs. How Your Success is Measured: Compliance Audit Scores: Improve ISO 27001 audit scores and reduce non-compliance findings. Security Incident Reduction: Reduce security incidents by 20-30% annually. Risk Management Maturity: Decrease high-risk vulnerabilities by 25%. Incident Response Time: Reduce MTTR by 20%. Employee Security Awareness: Achieve 95% participation in security training. Regulatory Compliance: Maintain 100% compliance with ISO 27001 and related frameworks.