IT Customer Support
Reycom Document Solusi (RDS Group)
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Lowongan dipasang a day ago dan batas waktu lamaran adalah 27 Oct
Rekruter terakhir aktif a day ago
2025-07-30T06:36:35.793286+00:002025-10-27T17:00:00+00:00Deskripsi Pekerjaan
- Act as the first point of contact for customer inquiries and application-related issues
- Identify, document, and escalate technical issues to the Technical Team
- Verify and replicate problems before escalating
- Monitor and report the status of issues until they are resolved
- Coordinate with internal teams and ensure timely solutions for users
- Build and maintain strong, positive relationships with customers
Kualifikasi Minimum
- Strong communication skills — verbal and written, especially in English
- A team player with a sense of responsibility and accountability
- Proactive attitude, fast learner, and able to work independently
- Strong analytical thinking with empathy and customer-first mindset
- Minimum Diploma (D3) or Bachelor’s Degree (S1) in Informatics Engineering / Computer Science or equivalent
- Familiarity with database systems such as SQL Server or MySQL is a plus
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Central Jakarta, DKI Jakarta, Indonesia
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Tentang Reycom Document Solusi (RDS Group)
PT Reycom Document Solusi (RDS) is a corporation that consists of several companies working collaboratively in order to meet the need for digital solutions. RDS Group was created in 2003 in Jakarta under RDS has been expanded in establishing subsidiaries with the same business focus that provides a wide range of Integrated IT-based business management solutions in Indonesia and Asia. RDS Group has grown into 4 pillars of business focus: Business Process Outsourcing (BPO), System Integration, Printing and Creative Services, and Healthcare Management. As we accelerate our business growth, we recognize our greatest asset is our Human Resources. We invite motivated and experienced professionals to join our dynamic team and contributor to our success. Explore an exciting career at RDS, where opportunities and excellence converge.