

IT Service Delivery Manager
Questronix Corporation
- Makati, Philippines178 Yakal St. Brgy. San Antonio, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Penuh waktuFULL_TIME
Lowongan dipasang a month ago dan batas waktu lamaran adalah 24 Jul
Rekruter terakhir aktif 14 hours ago
2025-06-25T01:48:02.207280+00:002025-07-24T06:59:41.552943+00:00Deskripsi Pekerjaan
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Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
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Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
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Leading, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
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Remaining organized and meeting deadlines.
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
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Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
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Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Kualifikasi Minimum
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Experience in dealing with third-party-provided services;
- Exceptional resource planning and customer-facing skills;
- Expertise in people management and leadership;
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery;
Fasilitas dan Tunjangan
Work from Home
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 178 Yakal St. Brgy. San Antonio
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