Workforce Coordinator
Six Solutions Inc.
- Makati, PhilippinesGround Floor, 12th Flr The Peak Tower, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱20,000.00 / monthPHP180002000018000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
Responsibilities:
- Responsible in generating forecasts and schedules and performing analytics on results
- Specific Responsibilities:
- In charge of adjusting work schedule and monitoring shift changes in order to ensure that there is sufficient manpower deployed at a given shift schedule.
- Responsible for the processing of all company standard, internal and client reports on a daily basis.
- Records and maintain employee information and status employees.
- Responsible for the maintenance of Operations online employee transactions.
- Create and plot employee schedules and maintaining daily staffing status.
- In charge of generating, optimizing and maintenance of schedules based from the current headcount of the campaign, considering the requirements given by the client.
- Maintain accurate measures of both the forecast, capacity plan and schedule accuracy by individual analyst as well as group performance.
- Providing recommendations for any staffing issues/opportunities that is being affected by any other factors such as lost hours, planned shrinkage, fall outs/move-outs, etc.
- Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
Profile:
- Fresh Graduates are welcome to apply as long as one must have intermediate knowledge in Excel
- Candidate must possess a Bachelor’s degree in Information Technology and related courses
- Preferably with 3 years progressive experience in a Call Center, Operations and/or production environment doing analytics, workforce management, staffing, scheduling and metric analysis, as well as forecasting and planning
- Must be experienced in staffing to queue work and how to model out operational workflows
- Ability to work with the operation to develop processes for vacation and other schedule exceptions that maintain the employee needs/Client requirement balance
- Ability to design and produce custom reports in support of operations, and/or client requirements.
- Ability to develop and maintain section systems.
- Able to understand, interpret and explain complex data and production metrics in the simplest of terms to any audience
- Should be willing to work in varying shift
Minimum Qualifications
- Advanced Excel skills required (ability to write formulas, link files, conditional formatting, lookups, pivot tables, etc.)
- Above average PowerPoint skills required (ability to create an executive level presentation in PowerPoint)
- Strong ability to multitask and manage competing priorities
- Comprehensive understanding of workforce management
- Strong presentation and communication skills
- Strong analytical skills.
- Organization Skills
- High Attention to Details
Perks and Benefits
- Single Parent Leave
- Medical / Health Insurance
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- MS Office
- Data Analysis
Preferred Courses
- Information Technology
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- The Peak Tower 107 LP Leviste St. Salcedo Village
About Six Solutions Inc.
SIX Solutions provides Employer of Record (EOR) services. We are a third-party local entity placed as an intermediary in an existing employee-employer relationship. We are responsible for the legal and regulatory obligations of employment and payroll as an EOR. Examples are payroll processing, employee onboarding, background checks, human resources, employee relations, and administration. We are not involved in day-to-day job activities.
Our sole focus is hiring roles in software development: desktop, web, and mobile application development, cloud computing, DevOps and QA, and UI and UX. We are serving mid-sized and large businesses and software product companies.