Customer and Store Experience Associate
AIRR LABS
- Quan Mot, VietnamQuan Mot, Ho Chi Minh City, VietnamQuan MotHo Chi Minh CityVietnamVietnam
- Full timeFULL_TIME
Expired a year ago
2022-10-29T00:15:57.532995+00:00Job closed.
Job Description
- Execute and manage perfect store on-line experience for assigned brands across various platforms.
- Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.
- Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts.
- Ensure freshness of content across all online channels to ensure high customer engagement
- Manage and maintain consistent online brand experience across different platforms.
- Analyze online customer behavior to ensure customer experience determines store design choices.
- Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.
- Manage all consumer communication across ecommerce platform and social media.
- Identify and assess customers’ needs to achieve satisfaction and product conversion.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Knows our products inside and out so that you can answer questions.
- Communicates and coordinates with internal team as necessary.
- Ensure customer satisfaction and provide professional customer support.
Minimum Qualifications
- Bachelor’s degree
- Exceptional verbal and written communication skills
- Ability to collect, track, and analyze multiple data sets
- Attention to detail
- Basic Photoshop & copywriting skills
- Ability to build rapport and collaborate with others within the company and externally
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 29A Lim 3, Nguyen Dinh Chieu street, Da Kao ward
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About AIRR LABS
AIRR LABS is building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey.
We are looking for young, curious, and highly-motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution. AIRR Labs is inviting people who have:
• Strong interpersonal and communication skills and enjoy working in a collaborative team
• Innovative, analytical, and problem-solving mindset
• High accountability to deliver results to a high-standard
• Ability to manage complex projects and teams with attention to detail
• Proactive and positive attitude to thrive in a fast-paced work environment