Intermediate Microsoft Support Engineer
ITVT Philippines Inc.
- Pasig, Philippines17th Floor, 8, Am Schlossberg, Höfingen, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Area of Responsibility:
- Responding promptly to customer inquiries by providing product engineering support for Microsoft 365
- Knowing the products inside and out to accurately assist customers
- Participate in project / support team in the field of Microsoft Windows Server, Active Directory, O365 and Azure Services technologies
- Problem analysis, troubleshooting and 1st level support in the event of malfunctions in direct contact with users, partners and manufacturers in the hardware and software area
- Interface between customer support and ITVT support
- Assisting in pre-sales activities, including scoping, estimating, and presenting M365 solutions to clients.
Participating in the development of documentation, including technical designs, implementation guides, and user manuals. - Implement security best practices and compliance policies within Microsoft 365 environments, ensuring data protection, privacy, and regulatory compliance. Monitor for security threats and vulnerabilities, and take appropriate remedial actions.
- Staying updated on the latest Microsoft 365 technologies and best practices.
Minimum Qualifications
Background
- Degree in Computer Science, Information Technology, or related field
- Atleast 3 years professional IT experience preferably in system integration
- Good in English both oral and written communication
- Ideally completed training in the IT area, preferably IT specialist system integration
- Knowleadgeable with MS Infrastracure and Office 365 environment.
- Good knowledge of Microsoft Windows Server, Active Directory, Microsoft Exchange Services, O365, Azure Services, backup technologies, routing, VPN, mobile device management
- Experience with ticket management systems such as Dynamics CRM.
Skills
Soft Skills
- Planning skills and ability to work under minimal supervision, multi-task, and prioritize work
- Accurate, well organized, persistent and quality driven
- Ability to focus on deadlines and deliverables
- Team player with strong communication skills and customer focus
- Willingness to learn and be trained
Functional/Technical Skills
- Very good knowledge of Microsoft infrastructure and Office 365 environment such as Sharepoint, Teams, Exchange, etc.
- Good knowledge of Microsoft Windows Server, Active Directory, Microsoft Exchange Services, O365, Azure Services, backup technologies, routing, VPN, mobile device management
- Independent and result-oriented way of working as well as communication skills
- Strong customer and service orientation
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Flexitime
- Performance Bonus
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
Other
- Medical Cash Allowance
- Referral Incentive
Required Skills
- Network Administration
- MS Windows Server
- SharePoint
- Incident Management
- Active Directory
- Information security
- Computer Troubleshooting
Licenses and Certifications
- Certified System Administrator (CSA)
- Microsoft Certified Desktop Support Technician
Preferred Courses
- Information Technology
- Computer Science
- Computer Engineering
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Robinsons Equitable Tower
About ITVT Philippines Inc.
ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.