Key Account Manager
RoboAcademy
- Mandaluyong, Philippines27th Floor, Quezon Ave, South Triangle, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- ₱30,000.00 - ₱45,000.00 / monthPHP300004500030000MONTH
- Full timeFULL_TIME
Expired 11 days ago
2024-04-15T16:00:00+00:00Job Description
Account Manager (FOREX Broker)
The Customer Support Specialist should possess a unique blend of technical knowledge, communication skills, a customer-centric mindset and a strong commitment to providing exceptional service to clients in a dynamic and fast-paced environment.
Job Description
Position: Account Manager
Type: Full-time
Setup: On-Site Mondays to Fridays 9AM to 6PM
Key Responsibilities
- Provide timely and effective resolution to customer inquiries and issues related to forex trading and our platform through various channels including email, live chat and phone.
- Assist clients in navigating the platform and understand various trading tools and features.
- Establish and maintain a strong relationship with clients to understand their individual needs and goals.
- Proactively manage and oversee personalized client accounts, offering tailored advice and support.
- Collaborate with the sales and marketing team to promote new products and services to clients.
Requirements
- Proven experience in customer support role / account management within the forex or financial services industry is a plus
- Exceptional communication and interpersonal skills to build rapport with clients.
- In-depth knowledge of forex trading platforms, tools and market trends.
- Must be able to work on-site (Ortigas) Mondays to Fridays, 9:00AM – 6:00PM
Benefits
- Competitive salary and performance-based incentives
- Comprehensive training and on-going professional development
- Opportunities for career growth and advancement. We are dedicated to helping our team mates grow.
- Dynamic and collaborative work environment with a diverse team
- Meal allowance
Join our team and become an integral part of our mission to deliver unparalleled customer support and personalized account management services in the dynamic world of forex trading.
Minimum Qualifications
- Must be confident / proficient with English and Filipino both written and oral
- Previous CFD Broker experience is a plus
- Exposure to the financial markets (forex, crypto, stocks, indices, stocks) is a plus
- Proven track record of customer service and account management
- Proactive
Perks and Benefits
Free Lunch or Snacks
Gym Membership
Life Insurance
Paid Sick Leave
Performance Bonus
Paid Holidays
Paid Vacation Leave
Required Skills
- Relationship Management
- Persuasion and Negotiation
- Sales and Marketing Knowledge
- Complex Problem-Solving
- Customer Service
- Account Management
- Product Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- West Podium Tower, Dona Julia Vargas Street, San Antonio, Pasig City
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