Medical Billing Training Coordinator  

Content & Curriculum Support (30%)

Support development of micro-modules covering payer updates, claim denials, secondary insurance workflows, and code-specific pitfalls

Recommend updates based on industry trends, learner performance, and clinic needs

Evaluation & Performance Assessment (20%)

Conduct Skills Evaluation Interviews (SEIs) to assess accuracy, billing judgment, and system familiarity

Track learner progress via Salesforce, TalentLMS, and billing-specific checklists

Lead recovery training sessions for cancelled VAs re-entering the system, based on gaps in skills or billing quality

Deliver structured feedback and escalate retraining needs as required

Instruction & Training Delivery (20%)

Teach core medical billing workflows including insurance eligibility verification, CPT/ICD code usage, claim submission, EOB/ERA review, and denial management.

Lead live and recorded training sessions focused on payer logic, billing sequencing, documentation (e.g., medical necessity), and audit-readiness.

Facilitate mock billing scenarios (case studies) to strengthen learner understanding of payer rules, code matching (CPT/ICD), and effective submission strategies

Learner Support & Technical Guidance (15%)

Respond to learner questions on CPT codes, billing sequences, payer protocols, and documentation

Offer practical advice on tone and accuracy in billing notes and patient-facing communication

Identify common misunderstandings and coordinate content updates with the SME Lead

Compliance & Documentation (15%)

Reinforce HIPAA compliance and billing documentation standards across all content and training simulations

Teach accurate claim documentation, patient ledger handling, and coordination between billing and front office notes

Minimum 3 years of medical billing experience in a U.S.-based healthcare setting, including hands-on insurance coordination and claim workflows

Strong understanding of CPT, HCPCS, and ICD-10 codes, payer policies, denial reasons, and appeals processes

Prior experience training or onboarding others on medical billing systems or workflows

Confident in leading live training sessions, SEIs, and mock scenario walkthroughs

Familiarity with U.S. medical practice management or billing software (e.g., Kareo, AdvancedMD, Athenahealth)

Working knowledge of tools like TalentLMS, Canva, and Salesforce

Experience supporting both billing and front-office or clinical coordination tasks is a strong plus

Familiarity with HIPAA compliance, ledger accuracy, and audit-readiness protocols

Minimum 3 years of hands-on medical billing experience covering the full end-to-end process (charge entry, payment posting, AR follow-up, denials, and appeals)

SME-level knowledge of CPT, HCPCS, and ICD-10 codes; EOB interpretation; payer guidelines; AR workflows; and compliance standards

Proven experience supporting onboarding or upskilling of VAs, front office staff, or billing teams

Ability to develop, deliver, and update training content based on VA needs, system changes, and payer updates

Clear, professional communication skills for facilitating group sessions and one-on-one instruction effectively