Training Associate  

Job Overview/Summary

The Training Associate/Facilitator plays a key support role in the delivery of virtual training programs, ensuring learners receive a structured, engaging, and well-supported training experience. This role focuses on facilitating and supporting live virtual sessions, providing learner coaching, maintaining accurate training documentation, and assisting with content review and updates.

Working closely with the Training Manager, Training Supervisor, and Subject Matter Experts (SMEs), the Training Associate helps ensure training sessions run smoothly, learner issues are addressed promptly, and training materials remain accurate and relevant. The role requires strong communication skills, attention to detail, and comfort in a virtual training environment.

Responsibilities and Duties

Training Delivery & Support (30%)

Deliver and support high-quality virtual workshops and training sessions aligned with program objectives

Maintain strong learner engagement and create an inclusive, interactive virtual learning environment

Address learner questions, concerns, or issues in a timely and professional manner

Demonstrate professional on-camera presence, clear communication, and facilitator readiness during all live sessions

Coaching & Skills Development (25%)

Conduct targeted coaching sessions to address identified skill gaps and support VA readiness

Provide actionable feedback and guidance to help learners improve performance

Monitor learner progress following coaching interventions and adjust support as needed

Documentation & Compliance (20%)

Complete trainee scorecards accurately and in a timely manner

Prepare and send clear, accurate email updates and training-related documentation

Ensure all training records, reports, and documentation meet quality and compliance standards

Content Review & Updates (15%)

Review assigned training modules for accuracy, clarity, and relevance

Support updates to training content based on feedback, workflow changes, or identified gaps

Coordinate with SMEs or Training Supervisors to align content with current training standards

Stakeholder Collaboration (10%)

Respond promptly and professionally to stakeholder questions or requests

Maintain clear and timely communication with SMEs, Training Supervisors, LEAD Manager and cross-functional partners

• Qualifications and Skills:

  Bachelor’s degree in Education, Training and Development, Human Resources, or a related field (or equivalent experience)

  At least 3 years of experience in training, onboarding, facilitation, or learner support roles

  Strong communication and facilitation skills, particularly in a virtual environment

  Comfortable delivering training and coaching with a professional on-camera presence

  Proficiency in Learning Management Systems (LMS), Salesforce, and productivity tools such as G Suite

  Strong organizational skills and attention to detail

  Ability to manage multiple tasks and priorities in a fast-paced virtual setting